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25 avis sur 1 911
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John
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant pendant l'essai gratuit
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 10/06/2024

Great way to keep track of hours

Avantages

What I like most about ClockShark is it tracks your hours down and sends them to employer and don’t need to fill out paperwork anymore for overtime. Which is far better for the planet

Inconvénients

I haven’t came across anything yet which I dislike about clockshark yet

Mallisa
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/07/2023

Very quick resolve

Great experience

Avantages

Im new to clock shark however I'm impressed with the help I received thus far.

Inconvénients

very user friendly it makes it so easy to have a live chat with someone

Anna
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 24/05/2023

Prompt

Support team is very prompt and many if not all times follow up with an email and video attachment

Avantages

I love the GPS, and reports that I am able to generate for payroll and allocating jobs for accounting and payroll purpose. We seem to get a more realistic number in cost per job.

Inconvénients

sometimes GPS takes my staff to another country " Africa"

Rafael
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/04/2021

ClockShark

This platform has been a great experience with me and my team, we are able to clock in on the app as well as on the website. With the proper log in, information is available when needed.

Avantages

Recently upgraded to using Clock Shark from another platform, it has been a relatively easy transition to this app. I am able to update employees with minimal effort, create work schedules up to six months into the future.

Inconvénients

Nothing out of the ordinary about this platform, takes a bit of getting used to all the tools available. Staff is always available to help when needed online.

John
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 05/08/2020

Finally my workers and I agree on a solution - this works!!

I'm still learning about the Reports... but, they seem to be pretty good. I can use these to export all of my T&M work and be able to report by job name, and then I get totals which I can put on the invoice. The "notes" are really good. They print out on the reports too.

Avantages

Quick deployment, easy to add jobs, add tasks, see who is working, and when they get there, GPS integration. I did NO training whatsoever and my employees all got it easily (ages between 35 and 75). Overall this has worked nicely, being able to see the interface and everything is pretty nice and I like using it. I currently have it set to take their GPS location when they clock in, and again when they clock out. Not actively tracking them all day, however, the GeoFence is something I would likely use going forward, to see if anyone leaves the job site and does not report their time off site. Feature-rich!!

Inconvénients

Could use more reminders, it does send them though, but people still forget to clock out or take lunch. The "attach photos" link does not always work inside the app. It won't attach existing photos, but it will upload new photos from the camera.

Réponse de Simpro Software

Hi John!
Thank you for your thorough 5 star review! I'm glad everything is working smoothly for you and your employees.

We appreciate the feedback! I can absolutely submit it to the developers, but I believe this is something we might provide in the future! In the meantime, for lunch break reminders employees can set their own customized alarms right from the mobile app (left pop out menu> settings> employee reminders). The photos can be due to a few different settings on the device, and it's usually an easy fix! I would be more than happy to help you get this resolved. Feel free to reach out to 1-800-828-0689. We look forward to hearing from you!

Répondu le 24/08/2020
Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/04/2019

The best and reliable

I am a very satisfied user, I can say that after our payroll team asked us to download the software we were compensated right on time. Thank you for developing this software

Avantages

In our company we used to have timecards and I hate it. Thanks that we have ClockShark I don't have to compile all those papers again to get paid and my employer can always keep track of my attendance. No delayed salary, all I have to do is log in to my smart phone and you are clocked in, simple! Thanks ClockShark!

Inconvénients

I am more than satisfied with this software it works really great! I can see no problem.

Réponse de Simpro Software

Hi,

Thank you so much for your review!

Répondu le 12/04/2019
Marcus
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant pendant l'essai gratuit
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
3

3
Publié le 08/06/2021

ClockShark for Security

Having employees using their phones to clock in and allowing us to track them while on duty is very useful.

Avantages

Very inexpensive and great feature of the geotracking to prove employees are on location.

Inconvénients

Reports are not detailed enough to run phones lists which are essential when looking for emergency coverage.

Alternatives envisagées 

ADP Workforce Now

Pourquoi passer à ClockShark

The GeoTRacking Feature
Emmanuel
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
5
Support client
0

4
Publié le 09/03/2021

Good Product

Payroll and scheduling

Avantages

Ease of use. Helps with scheduling and timesheet reporting

Inconvénients

Sometimes location reporting is not accurate

Réponse de Simpro Software

Hi Emmanuel!

Thank you for your great review! I'm happy that ClockShark has been easy to use and helps with schedules and timesheets. I'm sorry to hear about the GPS! Make sure to give Support a call when you run into issues like that, since ClockShark cannot create false locations there's probably something that we can help with. Thank you again!

Répondu le 02/04/2021
Jennifer
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 25/05/2021

Great app for remote workers

Avantages

I like that I am able to track and monitor my remote workers. It's an easy app to use for the employees on their end. The web version has alot of useful features.

Inconvénients

The app needs to mirror the desktop software more and it needs to be easier to set up a schedule and them assign employees to it, especially when setting up new accounts.

Mike
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/03/2021

New user

ClockShark will save hours for both our [SENSITIVE CONTENT HIDDEN] and HR when doing payroll. It has already saved me time tracking hours used on jobs and I have only been using it for a couple weeks. I also expect to get job costing data in the coming weeks and months as jobs are completed by just running a report.

Avantages

Integration was very easy and everyone using the software or app likes it.

Inconvénients

We have only been using it for a few weeks so I haven't came across anything that I wish the software did.

JOn
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 28/10/2021

Huge time saver

Avantages

great scheduling software that saves our business a ton of time

Inconvénients

extra cost for features that should be free

Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 06/07/2021

Easy for associates to use

Avantages

The ease of use by my officers is great. Some are less than quick about technological programs and they can use the app with ease

Inconvénients

Adding schedules and sites could use some refinement

Juan
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant pendant l'essai gratuit
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 09/11/2019

Filling in the gaps

We have three different divisions in our company. The security division is covered by tracktik which we have loved for a very long time however our maintenance and valet divisions have been burning through capital since having a phone for the sole purpose of clocking in and out is pointless. Clockshark has allowed us to ask employees to download the application to their phones to manage their time sheets. If this trial goes as well as it's going at the moment we will be saving tons of money by switching over for our maintenance and valet divisions!

Avantages

Small enough app that it can be installed on personal phones

It also fills the gaps where we have no use for company phones

Inconvénients

While we are still in the trial period I have not found anything to be disappointed about, fully intend to update my review if things go sour.

Réponse de Simpro Software

Hello Juan,

Thank you for your 5-star review! We are happy to hear that you are enjoying your free trial and can't wait to see you switch over to ClockShark. Feel free to reach out to us anytime at 800-828-0689 or by emailing [email protected]! We're always here to help.

Répondu le 13/11/2019
Marcelino
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/03/2021

Clockshark newby

It was a bit challenging in the beginning but became easier the more I worked with the software

Avantages

Location and accuracy in order to track the technical teams

Inconvénients

Probably the transition phase from the previous software to clockshark

Jonathan
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/11/2016

Great product for the construction industry

We have technicians all around the country and we're having problems with people taking advantage of the 'honor system' for reporting their hours. We started using ClockShark to get accurate clock in/out times but it has helped us in other ways.

The ability to sync the data from ClockShark to Quickbooks is saving us about 5 hours a week on payroll and making the whole process much smoother. We've only been using it for 7 months but I can't imagine not having ClockShark anymore.

Avantages

Quick setup, easy to use, quickbooks integration.

Inconvénients

I'm not a fan of recurring revenue plans so that would be the only downside. That being said, the $5/mo per employee rate is really quite low. In all reality it pays for itself.

Stephanie
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 27/06/2017

ClockShark has turned into invaluable tool for our company.

Allocation of tech hours to specific jobs, cost savings by allowing techs to clock in at job site vs. coming to office.

Avantages

I like that the field installers can clock in and out of jobs without having to physically come to the office to punch a time clock. Time is money so the difference of paying an employee from the time he or she starts at the office and travels to a job vs. paying them when they actually start working at a job has been a huge cost saver for us.

Inconvénients

I wish the GPS locator was a breadcrumb format so I can see where employees are going instead of GPS tracking only when they change tasks.

Kelly
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 16/03/2018

Haley Rosin was extremely helpful, professional and she has excellent customer service skills.

ClockShark makes helps track our technicians progress while on job sites. It links with our Accounting system to allow us to process payroll.

Avantages

We can enter details about our job sites for our technicians to see. ClockShark allows us to add notes and other details regarding the site. It also allows our technicians to add attachments and pictures which assist us in billing our customers

Inconvénients

We have experienced some issues when we add additional sub-jobs under a main job, it takes about 24 hours before our technicians can see the sub-job populate for them to assign information to.

Jessica
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 16/02/2018

Maya and customer service via chat have been awesome and very informative

Avantages

Has all the features we have been looking for with the geofence, notifications, clock in and outs as well as scheduling.

Inconvénients

Wish there was more reporting features and custom reports. Would like to see in the future that the app mirrored what the desktop version can do as far as functions.

Réponse de Simpro Software

Hi, Jessica! Thanks for sharing your review of ClockShark here on Capterra. We're delighted to hear that you've been getting such awesome support from Maya and the Customer Success team, and that ClockShark has all the convenient features you like. :)

We also really appreciate your suggestion regarding the reports, and augmented functionality within the mobile app. Whenever we add new features to ClockShark, we first look at reviews like this to see what suggestions our customers have. We'll be sure to consider this for a future update.

It's exciting to have you onboard the ClockShark team, Jessica! If there's ever anything we can do to help, please let us know! -Morgan @ ClockShark-

Répondu le 19/02/2018
darryl
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
3

4
Publié le 03/03/2018

It been fair, still have problems with accuracy for gps for employees

Alot, as far as time saving and signing in and out

Avantages

Saves time for payroll, saves time for tracking and checking in and out for employee instead of calling

Inconvénients

Accuracy sometimes is way off which gets my employees in trouble.
It shows them in one place, yet camera at work shows them at work.

Réponse de Simpro Software

Howdy, Darryl! :) Thanks for sharing your feedback of ClockShark: we love hearing from you about what's already working, and what we can do to improve. Glad to hear that you're already witnessing significant time & payroll savings, and that your employees no longer have to call in their clock punches. That's great!

You did mention some variation/delays with the GPS tracking, and I'd like to help you out with that. Feel free to reply to this email, and we will look into this together! It's important to me that ClockShark is working 100% for you and your crew. :)

Thanks for being a part of the ClockShark team, Darryl! I hope you have an excellent rest of your day! -Morgan @ ClockShark-

Répondu le 06/03/2018
Nicholas
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 29/01/2022

Great and necessary

Great customer service

Avantages

Mobile and easy to use and I can have great customer service

Inconvénients

Cost of operation and kinda hard to use at first

Damenion
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 28/09/2020

The Elite Protective Agency LLC

Avantages

how easy it is to use and how easy my employee are being tracked while on the clock

Inconvénients

the pricing after 3 employees and no payroll processing

Enrique
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/11/2016

Excellent add-on to my QuickBooks payroll and time tracking

As an HR manager using QuickBooks to process payroll, I needed and add-on with the right features to make processing payroll less painful. This add-on has been a time saver! The synchronization is fast and reliable. It takes some time to set up, but after you are done with the set up, it is fast and simple. Whenever I have had any technical issues and I have needed to contact technical support, I have only had great experiences. They took the time to solve my issue as fast as they could and I felt that they really cared for me as a customer. It has been a great experience from the beginning!

Avantages

Fast set up. Ease of mapping items in clock shark with QuickBooks.

Inconvénients

None

Jeff
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/11/2016

Great Product Makes our Payroll Simple

Our company put on 10 more people with Clock Shark has made keep track of multiiple job sites very easy

Avantages

Location of were someone clock in

Inconvénients

none that i know of

Richard
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 27/06/2017

Best Time Clock App we have used.

Avantages

GPS Fencing and tracking is a great feature. The app and being able to see where your employee's are located while on the job is an essential feature when you have multiple employees in several states.

Inconvénients

Not being able to separate and receive notifications for different locations. You can receive notifications for the whole company but not for a specific site or location.

Andre
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/09/2017

Extremely satisfied with the service.

Organization

Avantages

I am not known for patience when it comes to complicated software, however, the ease of use with ClockShark is very welcomed.

Inconvénients

The only negative about this software is that it isn't free :). I honestly have nothing negative to express about this product thus far.

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