Cherwell Service Management
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- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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High level of accurateness and flexibility
Cherwell Software offers one ITSM product which is aimed at companies with medium and high level of maturity. If you are interested in integrating a flexible and adjustable solution in your organization, then Cherwell Service Management is exactly what you require.
Avantages
The company has expanded its ITOM capabilities and supports a wide range of third-party integrations and extensions. For instance, the example of such a platform can be Exchange Mergeable Application. In a few words, this application gives various opportunities for third-party developers to host their applications. In general, the vendor pleases us with the new program’s opportunities and abilities rolling out pretty frequently. We have given our preference to Cherwell Service Management because of its great visualization capabilities, user-friendliness of the program’s interface, powerful reporting, etc. With its help, our team has automatized numerous processes and tasks. The platform pleases with its accurate dashboards and incredible search abilities.
Inconvénients
The company has a tendency to reassign account people. Maybe, the reason for that is the high speed of their self-development, who knows. But still, it may cause little difficulties. Where we see problems with Cherwell Service Management is that this program requires a lot of computer memory to run correctly. In addition, the program will be a real pain without a strong infrastructure from your side. What’s more, this solution does not have any web version.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Cherwell Ticketing Software
Cherwell has been great overall. Have used it for around 3 years and have had almost no functional issues with it during that time.
Avantages
Cherwell does a great job of keeping track of tickets across multiple teams with seamless integration. Makes ticketing for a large IT Dept. with over 12 teams easy. The software is customizable and allows for automation in just about every facet of the program. Tasks that take up to 10 minutes can be done instantly through the One-Step feature.
Inconvénients
The software is lacking in visual design. It's functional but getting information to be readable and look good is very hard and takes quite a bit of work in the dashboard manager.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Cherwell is ok
Avantages
I liked that I knew where everything was in Cherwell. The ability to customize as you wanted was good too.
Inconvénients
It was hard to make changes with out someone that was very knowledgeable of the software. It's not very intuitive on the admin side.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant pendant l'essai gratuit
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Evaluation of Cherwell ITSM solution
Only evaluation of the Cherwell software during a detailed ITSM selection procedure. This product came out of the evaluation in the TOP-6. Eventually the fact that the product is too much focused on IT departments and less on our way of working made us decide to go for a different solution. The support was very good during the evaluation.
Avantages
Very well structured configuration environment.
Inconvénients
Typical software for IT department and less for general use in ITSM applications.
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