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- Secteur d'activité : Machines
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Transwide is down!
Emails that inform the site is down with promises of updates within an hour that are many hours later. No indication of when the site is going down, just an apology email.
Avantages
Visibility into all of our facilities that use this for scheduling.
Inconvénients
The lack of reliability and the fact that the majority of our carriers do not get the emails about the site being down. When the site is down (lately it has been weekly occurrences) none of our freight can be booked to unload, so our supply chain halts. Unacceptable.
Réponse de Alpega
Hi Brian,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback around increased visibility.
We are currently working on improving our communications around system access.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
TRANSWIDE PROS AND CONTS
Avantages
I enjoy how easy this system is to use and schedule appointments. It is quick and very easy!
Inconvénients
There have been a lot of outages, which holds me up from making appointments.
Réponse de Alpega
Hi Teri,
Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
We acknowledge the inconvenience of our unusual recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Top heavy and awkward
System was to replace another that our customer used that had almost as many stumbling blocks as Transwide
Avantages
Transwide hasn't started to invoice me for using their system (yet)
Inconvénients
Regularly fails to update entered information; get notices of problems with its own system
Réponse de Alpega
Hi Zene, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.
Please contact our support team for assistance by emailing [email protected] or calling 877-778-9433.
- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Transwide
Customer service and setting up was awesome. Alpega willing to assist my vendors which was a plus.
Avantages
User friendly and the reporting functions
Inconvénients
The documentation with Hazardous materials but this is likely an internal Ineos issue which still 7 months later is not solved yet.
Réponse de Alpega
Hi Chris, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear our support team has been helpful to you and your vendors.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Could Use Some Work
There has only been a training session of actually being in the website. It has not worked except for 1 time and that was to create a password. The calendar in Microsoft Outlook was better than this site so far.
Avantages
In the training class it seemed easy to maneuver through the site. The trucks were detailed.
Inconvénients
Since the go live I have not had access. I have sent multiple emails and got no response. I have had notifications that the site is up and running again multiple times, and this case is not true.
Réponse de Alpega
Hi Johanna, I'm sorry to hear about your frustration. There are several ways we can help. We will reach out to you directly. However, you can always contact us through live chat, emailing [email protected], or dialing +1 877-778-9433. We are happy to ensure your access, and can highlight our help center.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Transwide review
NA we just us it as a 3rd party to coordinate pickup and delivery times
Avantages
it pretty simple to use for scheduling apts...
Inconvénients
sometimes its a little cumbersome on canceling an appt in order to reschedule
Réponse de Alpega
Hi Brad, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
Our support team will contact you regarding reschedules to ensure the best use of Transwide.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Transwide
Good
Avantages
It is the customer that requires we utilize the program, so therefore, we would not be the ones to recommend the program, thus, my answer.
Inconvénients
I have absolutely no issues with this program
Réponse de Alpega
Hi Lisa, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great Product that gets the job done
Avantages
Transwide is very easy to use and they provide outstanding customer service.
Inconvénients
The reporting feature could use more filter and the visual appeal is lacking.
Réponse de Alpega
Thank you for taking the time to review Alpega (Transwide) !
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
EASY AND QUICK
AWESOME
Avantages
EASY TO LEARN AND NAVIGATE, ONCE YOU LEARN ALL THE FEATURES.
Inconvénients
TOO MANY DOWN TIMES, BUT WE GET HEADS UP ON IT.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Transwide Review
Makes accepting orders very easy
Avantages
Transwide is easy to use and navigate the site
Inconvénients
Can not find any cons that I have ran across
Réponse de Alpega
Hi Cody - Thank you for taking the time to provide such a positive review! We appreciate it! - The Alpega Team
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
My Thoughts on the Software
It makes it easier for my customer the shipper and me keep track of the current loads outstanding.
Avantages
I like how I can see when my driver's check in at the facility and how easy it is to book a time slot for pickup.
Inconvénients
I wish there was a way to adjust the date format/time format. Being that I am a US carrier, it took a little time to get use to the date feature.
Réponse de Alpega
Hi Nate, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
Each user can choose their preference for the date/time format. I will contact you directly to explain.
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Provenance de l'avis
Transwide
I have no other web based scheduling systems to compare it to, so I ask carriers that do. There are only a few carriers that use web based systems like this and they think Transwide is the best. The customer service person I deal with is Stephanie and she is fantastic. The only reason I rated customer service where I did is because if she isn't there the service level drops very low. A major concern of this system is that it is wide open. Anyone that uses the system can wreck havoc on it. They can delete appointments, activate schedules, delete schedule templates, etc with no traceability. Inserting a new group in a schedule is impossible without doing a whole new schedule. That is extremely time consuming.
Réponse de Alpega
Thanks for the valuable feedback Tom. We agree, Stephanie is fantastic. You'll be glad to know that Transwide is opening a 2nd Support office on June 1st, in Pittsburgh, to provide additional localized support and increased response time and quality. Separately, the software definitely allows for role-based access to certain areas of functionality. We'll have Support contact you to help configure the user roles at your facility..
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Compared to other TMS' to which we've been exposed.
Avantages
Easy login, color scheme. Not much else.
Inconvénients
Compared to other TMS' to which we've been exposed as a 3rd party logistics provider, Transwide is one of the least functional and the least user friendly. I realize that this might be because the end User, and our customer (Finch Paper) may not be taking advantage of every feature Transwide may be offering.
Réponse de Alpega
Hi David,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback and will follow up with you directly to understand more.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Good tool, need some minor improvement
overall happy, gives visibility to everyone, leaving aside xls spreadsheets
Avantages
ease of use, possible to download in xls
Inconvénients
graphics is a little outdated. legend symbols are not 100% user friendly ("free" is pictured with green background but with a white "X"; so is it free because is green, or is it booked/not free because there is an "X"?)
Réponse de Alpega
Hi Bruno,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.
Your recommendations have been passed to our development team.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
LOVE IT!!
SCHEDULING OUR LOADS FOR PICK UP IS VERY SIMPLE
Avantages
THIS IS EXTREMELY EASY TO SET UP AND USE.
Inconvénients
NOTHING. THIS HAD MADE SCHEDULING OUR LOADS VERY FAST AND SIMPLE.
Réponse de Alpega
Hi Stephen, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and are happy to hear that you find it's easy to use and has made you more efficient.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Transwide appointment portal
When setting up password and site your customer service department was very helpful.
Avantages
Easy to navigate once I was finally able to sign onto the program
Inconvénients
Confusion on my end as to my customer's appointments
Réponse de Alpega
Hi Cynthia,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and that you've found our support team helpful.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
AHI Supply
It's very user friendly, easy to use and easy to teach to use.
Avantages
It's very user friendly and easy to explain to someone else on how to use.
Inconvénients
The website seems to go down pretty often and there are times i'm unable to login.
Réponse de Alpega
Hi Danielle, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear you find the solution easy to use.
If you have trouble logging into Transwide, please contact our support team to help [email protected], 877-778-9433.
- Secteur d'activité : Transport routier/ferroviaire
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
AAA Cooper, Little Rock AR - Audra
I have been using this program for Caterpillar without any issues. I do not use it as often as I used to because Jessica here has been scheduling Caterpillar. Thanks,
Avantages
na
Inconvénients
na
Réponse de Alpega
Thanks for your review Audra. We truly value feedback we receive from "carrier community" , since users like yourself are the ones who book most of the appointments in our solution.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Good Stuff!
I would recommend it. just wish it worked a little smoother.
Avantages
Very user friendly, easy to navigate. I also really did love how easy it is to make changes, etc.
Inconvénients
I have to refresh the page often for it to generate
Réponse de Alpega
Hi Brooks, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
- Taille de l'entreprise : 501–1 000 employés
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Provenance de l'avis
Transwide Site Review
Overall, Transwide is a very beneficial tool for our company. It has greatly reduced the time it takes for us to schedule, by allowing our carriers to log on and schedule loading appointments.
Avantages
Very convenient
Inconvénients
Slow Speed
Réponse de Alpega
Thanks Shannon!
- Secteur d'activité : Bijoux et produits de luxe
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Tool Feedback
The tool is really useful and I will recommend to other people
Avantages
Optimize the process and minimize the communication
reporting
attaching documents
Inconvénients
layout, I would like to have it more simpler.
Réponse de Alpega
Thank you, Ahmed, for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Software Review
Avantages
I like how all the information on the load tender is contained on one page. I am set up on other TMS systems and the other software programs make it very difficult to see the shipment details (i.e. Weight, pallet count,etc).
Inconvénients
One of the downfalls with the system is the inability to see the rates we provided our customer in the system. For example, we submit rates on a yearly basis and would be nice to be able to see the line haul rate in each load tender.
Réponse de Alpega
Hi Mark, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
We will make note of your improvement request with our development team.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Confusing
I cannot figure out how to use this program. We haul for Lhoist and they say we need to use this program to get our loads. I don't know how that going to happen when I cannot figure it out in the first place.
Avantages
Nothing I can't figure program out. Someone needs to be training users on this program.
Inconvénients
Everything. Someone needs to be training people.
Réponse de Alpega
Hi Linda,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.
I'm sorry you missed the carrier trainings, however we have training modules available that will guide you through how to use the tool step by step as well as a support team that can be reached to help at 877-778-9433 and [email protected].
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Thankful for this program
Avantages
The software is simple to navigate. I was able to get on and figure out what I needed to do without having to do any formal training. It was very straightforward.
Inconvénients
There are a few extra clicks involved, but I guess I can understand why they are necessary because multiple people can access the same pages at the same time.
Réponse de Alpega
Hi Melissa, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. To save a few clicks, we can show you how to set up your homepage preference.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Transwide
My experience with the Transwide company is very good, my money always arrives on time where I send it.
Avantages
The perfect company to send money around the world is Transwide the best company you can trust to send money around the world.
Inconvénients
Is a perfect company to trust I like a lot.
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Provenance de l'avis
Transwide Review
Transwide is by far the best dock appointment scheduling site that I have used. Open time slots are easy to identify, and capture. The slots are tailored to each facility based on their ability to handle inbound or outbound volume, resulting in less wait time for drivers.
Réponse de Alpega
Thanks for your review. We value the feedback from our Carrier community, as dispatchers and drivers are the users most frequently using Transwide to schedule the appointments.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
GREAT!
FANTASTIC SOFTWARE AND WISH MORE OF MY CUSTOMERS USED IT!
Avantages
VERY EASY TO USE AND USER FRIENDLY! I LOVE THE PRODUCT, AND WISH I COULD USE IT MORE
Inconvénients
SOMETIMES THE LAG TIME BETWEEN THE PAGES LOADING
Réponse de Alpega
Thank you, Josh, for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and for recommending us to other customers.
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Provenance de l'avis
Transwide
Pros of Transwide: Reduces phone calls to carriers, improves tracking.
Cons of Transwide: Transwide does not feed changes in Transwide to SAP.
Réponse de Alpega
Thanks for the nice review and feedback.
I believe that your SAP team is looking at taking an integrated "feed" back from Transwide as part of your SAP redeployment project. This would give greater real-time visibility of these appointments to other stakeholders within your organization.
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Provenance de l'avis
TW Slot Review
We are very happy with the tool and the service provided by it and the team that helped implement it. Ellie and Stephanie were great to work with, even coming on-site to our facility for training.
Réponse de Alpega
Thanks for your review. Training is a critical part of any twSlot deployment and goes a long way to ensuring adoption by the planners, (un)loaders and carriers.
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Transwide Review
Avantages
I like how this software works for the needed service. It conducts real-time update for easily monitoring.
Inconvénients
It just bothers me how the visual presentation looks like. It is complicated to look at although the functions works well.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Transwide Review
I am an occasional user & find it user-friendly. It's normally difficult to work on a system when you don't access it on a regular basis. I find this system to be stress-free, once you've been provided with some initial training.
Avantages
It's easy to follow & understand.
Inconvénients
None.
Réponse de Alpega
Thanks Stephanie. We're glad you appreciate our user-friendliness.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Transwide Review
Avantages
It's simple, easy to use, and pretty reliable
Inconvénients
It gets trapped behind our firewall quite frequently due to it being hosted in Europe
Réponse de Alpega
Hi Ryan, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
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Provenance de l'avis
twslot
twslot is a great tool for scheduling and day to day business
I am very pleased with the program and the service we receive from Transwide
Réponse de Alpega
Thanks Karl. We appreciate your business and love the view of the continental divide from your Prewitt, NM plant !
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Transwide Review 6/16
I use this tool periodically. It's very simple to use and if I have any questions, Kim responds very fast.
Avantages
Passwords don't change every 3 months, very user friendly.
Inconvénients
Nothing as of today.
Réponse de Alpega
Thanks for using Transwide. We greatly appreciate your positive review and feedback
- Secteur d'activité : Enseignement primaire et secondaire
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Transwide
Avantages
Passwords don't change every 3 months, very user friendly.
We are very happy with the tool and the service provided by it and the team that helped implement it
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
ALPEGA REVIEW
Avantages
I WOULD SAY ITS EASIER TO GO ONLINE AND BOOK APPOINTENTS THEN HAVE TO CALL AND WAIT TO TALK TO SOMEONE
Inconvénients
IT WAS VERY CONFUSING TO SETUP, ALTHOUGH ONCE I DID IT ONCE IT WAS EASIER AFTER.
Réponse de Alpega
Kevin, thanks for taking the time to review Alpega (Transwide)! We are happy to hear your scheduling process became more efficient.
