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Provenance de l'avis
a learning process
We enjoy learning the software and I think once you understand, it is very easy. It is harder for the older people in our company to learn the software. Some items; such as items that we want to print like calendars, are not adaptable which can make personalization of certain things difficult.
Réponse de Barefoot Technologies
Thanks for your review Sarah!
We agree that moving from a legacy, PC based system like Property Plus to any browser based system will be a challenge. Our hope is that once everyone has gone through our extensive one on one training, each user's comfort level will improve.
Also, the ability to print in a browser based system is dependent on a number of variables, including the browser that you are using and the printer-- not just the "report" or the calendar or letter that you are trying to print. We understand this frustration and provide support to all customers who need additional assistance. We are also currently evaluating even more sophisticated technology for editing and printing letters from any browser. We will keep you posted.
Thanks again Sarah! We so very much value you and the rest of the Pawley's Island team for being a Barefoot customer.
Claiborne
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Provenance de l'avis
A Glowing Recommendation
Since we have transferred over to Barefoot Technologies, we have experienced a vast improvement in efficiency. All of our Sales Reps were trained onsite by expert Barefoot Staff explaining every aspect of the program in a way that was simplistic and user-friendly. It s as if the Software was built just for us! We used to use RDP and it was so time-consuming and constantly crashing, not to mention that their tech support department would leave us offline sometimes for the entire weekend! We have been extremely satisfied with Barefoot Support. They diligently and promptly reply to our needs and solve our minor issues in a timely fashion. I wish we would have bought this software years ago.
Avantages
The software is user friendly and I am spending less time training and re-training. Internet based software is faster than using our old Central Server that was always crashing. Online bookings are easier. Our owners love the interactive features of the Ownernet.
Inconvénients
None yet.
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Provenance de l'avis
Current clients of Barefoot Technologies
When we approached Barefoot about their capabilities, we made some pretty hard demands about what we expected from Barefoot and their software. As of now, we have been live using Barefoot for over 6 months. There have been some hurdles for both of us to overcome and some customization had to be done to the Barefoot software to get us where we needed to be. But my experience so far has shown me that if we are willing to work for it Barefoot is willing to help you obtain our goals. It still amazes me how customizable Barefoot truly is. Over all we are in a whole lot better situation now than what we were in last year at this time. I highly recommend Barefoot to any vacation rentals company looking for a good business partner.
The best piece of advice I can give when moving to any new property management software is: Know your company and what your needs are
Réponse de Barefoot Technologies
Thank you for the review. We appreciate the partnership.
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Provenance de l'avis
Revolutionized Our Business...Our Way
We chose Barefoot because of the options we were considering they were the most customizable option in the bunch...the one that was not a menu of services and add-ons but a tool we could design to fit our needs. Two years later we know we made a great decision. No system is perfect, but Barefoot is more than just a system - the team of support invests in teaching the users not just how to use the system but how it works and how it is built, so we can then manipulate it to work how we want without requesting customizations, hours, and extra costs to make something what we need it to be. Barefoot is now our most valuable team member.
Réponse de Barefoot Technologies
Thanks Alex! We really appreciate our clients that continue to want to learn how to leverage our system. Thanks for being a Barefoot customer!
Claiborne
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Provenance de l'avis
Barefoot software is pretty amazing it is very dynamic yet easy for the field to use.
We have really tested the limits of functionality with Barefoot and they have answered all of our requirements with patience and professionalism. We are a large organization with many special requirements and Barefoot has done a great job working with our team to address our specific needs. Their team is easy to work with and takes the time to understand our needs.
Réponse de Barefoot Technologies
Thanks Tracey. It has been a pleasure working with you and your team!
Claiborne
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Provenance de l'avis
This is a complicated software from an accounting standpoint and getting help is sometimes...
I think that the software does a good job of keeping track of running the resort, but I think it is lacking on the accounting side.
Réponse de Barefoot Technologies
Hi Paula.
Thanks for your review. Yes, your accounting has been more complicated than most and we really appreciate you sticking with it and letting our support staff continue to provide guidance.
We aim to provide great customer support to keep our clients happy.
Thanks for being a Barefoot customer!
Claiborne
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Provenance de l'avis
Use it on a daily basis for Vacation Rentals
We've experienced some glitches recently, but appreciate all the efforts made by the BF team to get us back up and running. Would like to see more free webinar training options.
Réponse de Barefoot Technologies
Thanks Rachael. Great Feedback about the webinar options. We are looking at both webinar trainings on specific topics and video trainings that can be reviewed through the knowledge base. We are adding those on a regular basis already.
Thank you!
Claiborne
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Provenance de l'avis
We have used Barefoot for about 7 years now and have always had good service.
We have always had good service from the Barefoot Staff and the reservations system works well for us. Integration with other services is also helpful such as the credit card systems, HomeAway, etc.
Réponse de Barefoot Technologies
Thanks Kelby. We look forward to continuing to serve you !
Claiborne
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Provenance de l'avis
We love the versatility, flexibility and customization functions of the software.
It conforms perfectly to our business model rather than forcing us to conform our business model to a predetermined square peg in a round hole software.
Réponse de Barefoot Technologies
Thank you for your support!
