SilkStart MultiChapter
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- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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SilkStart Database and Website-a great choice
I did a lot of research before choosing SilkStart and while the cost was a little more than the other comparable options, I felt that the customer service was extremely important and worth the extra cost. From the start, the people from SilkStart were very helpful and knowledgeable. Having never built a website and starting essentially from scratch, they helped guide me through the process and make important decisions on what to include in both the website content and database information captures, how to prioritize and tutorials on how to manage both the website and the database. We launched our site 5 months ago and we are so happy with the website. We are in the midst of registering for a big conference and the set up was easy for us to do. We were able to offer multi sessions within the conference as well as a variety of ticket options which has been extremely helpful. We had a few questions along the way, and after submitting a ticket, we had the questions answered within a couple of hours. SilkStart was a great choice for us!
Avantages
Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time.
Inconvénients
The cost was a little higher than that of others we compared.
Réponse de SilkStart
Thanks Tricia. We're glad to hear that our commitment to ongoing customer support was one of the things that won you over. Its great to hear the conference setup was also easy for you.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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So far, it's been a great tool for my job. It's easy to use, and pleasantly arranged.
Avantages
It's easy to use and gives our alumni the ability to search each other and communicate directly. I will be using the file sharing and message boards often.
Inconvénients
Can't add chapters to our site on our own. Our organization will be changing rapidly so it will be best for us to add chapter pages ourselves.
Réponse de SilkStart
Thanks for the great feedback PJ! Our entire team was very excited to launch the Seattle University Alumni Association on our multi-chapter platform. It's great to hear that it's already been making your job easier. Our goal is to give our clients more power to add additional chapter networks after their launch on their own. For now, we pride ourselves on a quick turnaround when a new chapter is requested to be added. If you have any other recommendations for speeding up this process for you, I'd be happy to hear them.
