DaySmart Spa

DaySmart Spa employees will sign you up for Services you didn't Ask For

I signed up and my webpage was not woking and I called to get assistance. I signed up for the basic plan and happen to check my bank statement I was being billed 130 monthly instead of the basic plan. When I called I was told that the person that signed me up for those services no longer worked for the company. I was told that I would be contacted for refund and that was two weeks ago and no one has called. Calling in you are on hold for up to an hour and no one still answers?

Cosmetic Laser Center Review

The knowledge and efficiency of the Daysmart customer support staff is unmatched.

Solid Software For A Medical Spa

Continue to Believe this Customer Management System is the best

They are true business partners. Always willing to support our business, even with customized requests.

Remote access to clinical info is not possible.

I am a Plastic Surgeon and I moved my office 4-1-2013 to a larger space and added a new Med Sap. I purchased this software for my Medi-Spa. I run my surgical side on Nextech but bought this software as Nextech's spa module is expensive (~$7,000) It was advertised and we were told by the sales person that we could use i Pads from the treatment rooms to access the software. Well, you can, but you can only retrieve the patient demographics. The clinical notes from past appointments/treatments are not accessible. When we called for tech support we were told access to the clinical data was not possible and that they didn't know when that feature would be available but that "it might happen sometime". Great, that helped a lot. This was the first we had heard of this. Thus, if you have a paperless office/spa, you will have to put a desktop or laptop in every treatment room and pay for a license for each of these additional computers or the software is useless. In my case that was an additional $5000 for 6 computers.

To make matters worse, we ordered this software in March 2013 as we were opening our med spa in June. The sales person insisted we order asap when we contacted him because we were told it took 6-8 weeks to for delivery. So, we ordered and magically we had the software in 3 days. I opened the spa in June and ran Groupons and Living Social deals in July to get things going. As we got traffic in the spa we quickly realized we couldn't access the clinical data. After we discovered this problem we called the company for a return and refund. We were told that since it was more than 30 days after the purchase date a return/refund was not allowed. I explained that I hadn't even purchased the i Pad's until June and hadn't really even used the program until July and his response was effectively "too bad". The owner of the company told me to sell it on e Bay. Nice.
The program is effectively a $3500 scheduler. A complete waste of money. Learn from our misfortune.

A little frustrating

Don’t love it at all

Needs major updating to be current with todays uses

Unfortunately, quite often my staff knows the software better than there customer service people. Its outdated and there are many other softwares that are better. Because of the interface, it is difficult to switch which is why it has taken so long.

Med-Spa with DaySmart

It is much better than the system we had before; easier to find clients and re-book them.
It is more customized to Spa.

Owner

I love the software. I only thing I have an issue is trying to reach someone on the phone (very long wait time).

Orchid Medical Software review

3 out of 5

The Only Software With Such A Comprehensive Dashboard

We only used it for short time before we shut down for Covid 19. The overall experience was very positive and it did not take long to teach my staff how to use it. We have a weekly goal for our productivity and seeing it in front of us gives us a push.

Scheduling

We like that we can view the schedule from any device

Great value for the price

We use Orchid in the medical spa that I work at on the daily for scheduling clients, sending reminder texts and managing our customer database. I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process.

So easy to use everyday!

I like DaySmart. I have used many software's at other salons and this is by far my favorite.

Amazing service!

The reps were very professional and helped me with my problem. It was obvious they weren't forced to follow a script which allowed them to better help me with my problem. They both always had suggestions for me to help me fix my problem, but I also never felt as if I was being talked down to which is a problem I noticed on a lot of other live chat services. Overall this has been the best customer support experience I have had in a while.

Fantastic Service & Support

A+ Customer Service

Easy to use software with great customer support when needed. We've had Orchid for over 2 years, and we've been extremely pleased.

Easy to use, friendly accurate

We are not impressed

We have had Orchid support staff tell us three or four different stories on how to adequately refund clients when they are overcharged. that is just one example of this non-user friendly software. We are looking elsewhere. I can't believe its rated so high here...

Amazing, Spectacular and very helpful

Daysmart review

Ehh decent

Great software

Customer Service wait is 2 hours and they can't help.

Two experiences:
1) On hold with CS for 2 hours. Claimed they fixed the issue but the DB person needs to make the fix. 3 weeks later, 1 more phone call (hold for 2 hours), not fixed
2) On hold with CS for 2 hours. Problem has already been fixed but cannot be implemented to old clients. So pretty much we'll have the problem with our old clients.

Highly recommend

We looked at MANY software options for our medspa, and even tried out several. We feel very confident in our choice of Orchid. The software is pretty intuitive and not overly complex as some of the others we looked at on the market. It is easily customizable once you learn the system, and we love the mobile interface. I wish it were truly an all-in-one for us, but we had to add Quickbooks, which is a little complicated. Having said all of this, you will not find better customer service in the industry. Their team is always available (if you must leave a message it is promptly returned), helpful and friendly. There really is no 'dumb' question for their team, and they go the extra step to take the time to offer tips to help you fully utilize everything this powerful software program has to offer. We are VERY happy we chose Orchid and always recommend it to others!

Orchid makes it easy so that anyone can manage the front end of my spa

We had actually purchased another software package orginally. The constantly bombarded us with phone calls and we had to have certain internet and modem requirements and the worse part is they had 3 mandatory training for staff and set up. Annoying! I have no time for this, software is supposed to be simple and work. A friend who worked at another spa recommended orchid software and it was super easy, affordable and anyone with zero training on it can answer the phone and make appointments and work the pos portion of the retail business. Very nice customer support and follow up. They make it very easy to get questions asked and genuinely care about their customers and ease of use. Thank you
R. Coleman

Initial review

Why we love Orchid Medical Software

We have worked with Orchid Medical Software for over 5 years now. I can say, having been in the industry for over 12 years, that this is the BEST software company I have worked with. The program is user friendly, and has worked synergistically with our practice's continued growth. Getting through to customer service is always easy, and Ryan is the best! He is a great listener and consistently makes recommendations that continually work with our practice's immediate needs. I always cross my fingers that I get Ryan when I call in!

This is such an upgrade from our previous software!

Integration and mobility

Huge amount of issues with the marketing program

I spoke with Pat S today to help with a huge marketing issue and he has been the first and only person that has been able to walk me completely through what some of the issues could have been. I'm still very concerned about how the marketing process will work properly tomorrow. The marketing program is not the most friendliest to work with. Huge Thank you to Pat for his help.
It would be helpful to be able to speak with the same person on one issue each time so that they are familiar with the issue as well.

Do not buy this software.

Purchased this software. The training was not adequate. The software was inferior. When I asked for a refund, the customer service person was rude and suggested the software had to be returned within 30 days of purchasing for a refund however, the sales person advised me to buy it 90 days prior to opening the business. The company basically took the money and ran. I advise you to do your research and proceed with caution with this company/software.

new medial aesthetic office opened a few months ago

All of the customer service reps I have delt with since initiating this software have been very helpful. Today David was most helpful in uploading Orchid to an additional office laptop and ensured all was functioning properly along with having a very pleasing manner. It was a pleasure having him assist me today!

No hassle scheduling!

It took a little getting used to for me, as I am used to 'just pencil me in' but this software has made the scheduling aspect of our company so much easier! And the customer service is wonderful! They are always willing to help and take the time to explain things in a way that even I can understand!

Orchid is an awesome product.

We just started using Orchid and we absolutely love it. Tech support is very helpful. The program is very user friendly. Anything you need to know is just a phone call away. The only reason I gave 4 stars on customer service is because of the long hold times. Otherwise it's GREAT!

Orchid - a five star spa program

Orchid is a must for any spa business. It is easy to use, understand and keeps the esthetician and the spa organized and efficient. The technical support was excellent!

Awesome and easy application

Very Easy and helpful, very care and nice costumer support. Fast software and great quality.
reminder for clients with text messages is great options.

This software has so much capability and we are constantly learning!

I like how responsive the technical support people are. They have walked me through step by step to help resolve any questions that I have. Thank you

It was great

The support staff was very helpful and very patient with me... Sense I didn't know what I was doing..
I am grateful...
Thank you

Orchid software has helped manage the medical spa I work at.

Since getting Orchid at my work, it has made managing our clients so much easier. I would recommend this software to anyone!

Great Customer Service

The produce sold itself. The customer service made this deal even better. Thanks for the great product and amazing staff.

amazing and easy

The best medical spa software available. Easy to use, fantastic customer service and extremely versatile.

Great scheduling program!

Great simple scheduling tool to track my client information and notes! Highly recommend it!

Great software!

It is very easy to use and it helps keep the business efficient and organized

One stop shop for everything

You will not be disappointed with this software.

very manageable

Easy to navigate and great system.

Great Product

Helps organize and maintain order

Customer support is great!