Tous les avis sur Jitbit Helpdesk Appliquer les filtres
Parcourir les avis sur Jitbit Helpdesk
Tous les avis sur Jitbit Helpdesk Appliquer les filtres
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Jitbit is a fantastic help desk solution
Avantages
The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use
Inconvénients
My companies decision for not choosing this software boiled down to price. That being said I personally feel the benefits outweigh the costs as far as efficiency goes.
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Provenance de l'avis
Neat, affordable & easy to use, but no twitter integration
We've been using this for about 2.5 years, the cloud-hosted version (we were going to buy the on-prem one, but the company suggested we tried the SaaS one and we never looked back).
This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations. We kept bobing the company with our requests for this for about a year, and they are promising to deliver this, but still haven't don this yet. That's why the four stars. Other than that - top notch solution.
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Provenance de l'avis
Simple, but powerful helpdesk application
I find the JitBit helpdesk application to be a very easy to utilize. The web interface is very clean and quick. There is a lot of built-in functionality, and if you find there is something that is missing, the support/development team is pretty good about being receptive to new features.
While this application cannot perform everything (a few more automation options or reports would be nice ), it is certainly a very economical purchase that you can have up and running very quickly.
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Provenance de l'avis
Really great software
I spent any time with OsTicket before buy this great software (too much time spending for my job). Really easy installation and ready to use software. I configured in 3-4 hours. Very powerfull the automatism tool, you can create a rule for everything (mail warning, automatic assignment, tagging,...) and last but not least great support.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
It will get the job done
Avantages
The software is a good ticketing system and and will certainly help you accomplish your task tracking,
Inconvénients
Felt like it was missing features compared to its competitors for the price.
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Provenance de l'avis
Great product.
Customer service is excellent and friendly. The product is really easy to use and a great price for the value. Strongly recommend it.
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Provenance de l'avis
Really fast and friendly customer support and easy to use software
Easy to set up and use.
Excellent customer support for advice, set up and ongoing support. Very fast response time.
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Provenance de l'avis
Clean, easy and fast
Gives you what you expect but with an extra quality in the product.
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Provenance de l'avis
Fast response and good answers
Fast response and good answers
