Onfleet

Avantages

Things we like most: Ease of use and functionality

Inconvénients

Too much money for the amount we use it

Avantages

Using the ETAs was difficult in the beginning but resolved

Inconvénients

Integration not so user friendly but since it has been learned with customers support team

Avantages

Ease of use, we usually don't have to reach out for assistance and we perform 100 tasks a day.

Inconvénients

There's not much to not like. We do not have complaints about the software.

Avantages

Signature Capture, Drag and Drop, auto review occurs w/ successful delivery so we can almost eliminate need to scan pick tickets - reducing paper trail. Driver app easy to use, navigation built in. Analytics will help to fine tune our business. Onfleet, if successfully implemented in all branches can actually cause change to happen in branches that do not operate at the highest level of efficiency. We ask them to have clean pick tickets before orders go into Mincron which ports to Onfleet. This prevents "clean up" on the back end. Not all branches do this. Onfleet could actually bring up the quality of operations at these types of branches that are not doing this.

Inconvénients

Yes, We have been in communications with our rep about several features we would like to have added and they are working with us to try to help out. I am not on the team that is in charge of that though. I only know of a couple of enhancements we have asked about. 1) On the map - add a way to drop a pin to create coordinates to pass to a driver. Our business is placing water main pipes in cities, subdivisions and municipalities that don't yet have physical addresses established. Yet, our drivers have to use Onfleet to deliver orders to these destinations. Dispatcher have several steps to get this info to the driver. #2 Add a drop down menu under "Recipents" to be able to select from a list of contacts. Our drivers may meet [SENSITIVE CONTENT] each time at the job site. They said it would save them time to have those names in the drop down so they don't have to manually enter them each time.

Avantages

Love the ease of use, tracking information for customers, driver tracking, and on and on. We don't pay for route optimization, but I am sure it would be incredible.

Inconvénients

We have addresses not "register" in the system so we have to find the longitude and latitude quite often. The auto fill for phone numbers also gets in the way, as we have people order gifts for 10+ people all the time.

Avantages

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are:
- The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time.
- The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process.
- We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers.
- The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience.
- The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

Inconvénients

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

Avantages

Integration was very easy. Product is consistent with no downtime. Training is very easy for both drivers and dispatchers. The system API communicated easily with our ERP data. Customers love the real time information on where our drivers are at.

Inconvénients

Have reached out previously in regards to having a generic phone number setup so the customers can recognize one number from our fleet so they can start storing it in their cell phone and answer driver calls consistently. I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.

Avantages

I like a lot of the features that are offered with onfleet. I understand the motions behind all of the tech and set up. I enjoy being able to see on a map the deliveries that are going out and the color coded tasks in the bottom desktop view.

Inconvénients

There are many cons to this system as a dispatch associate. The integration is the worst part of the system. We use dispense with our company and it has caused a lot of tech issues that either party are not taking responsibility for. I wish that there was a cleaner view to the task bar for delivery. Additionally we discovered that all communications to customers are automatically checked to disabled which is unhelpful for delivery purposes and becomes a task for distance that costs on efficiency.

Avantages

The user interface makes it really easy to keep an eye on the overall operations of drivers on the road. For support, this helps establish expectations for customers reaching out about their deliveries.

Inconvénients

There are a few features I would like to see implemented to fit our needs, such as being able to use Contactless Signatures for signature required only deliveries. However the support team is very helpful is forwarding these requests to their product team for further development.

Avantages

I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple!

Inconvénients

I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.

Avantages

easy to use , user friendly , fleet managment

Inconvénients

bugs , gets stuck , expensive to interact with other systems

Avantages

It works and is easy for the users
Simple to use

Inconvénients

The typing of Trips in the system is to hard

Avantages

The way it looks, the way it is used is great. I export my deliveries through CSV and it comes all beautifully in Onfleet. My customers love the ETA texting and tracking link.

Inconvénients

A tool where you can draw a line between to point and it would tell you how many kilometres there is between the 2 points would be really helpful. Or even if it would compute the Kms through road trip between the 2 points.

Avantages

OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees. It also gives me great data and ability to track issues and problems with ease and from anywhere.

Inconvénients

The mobile site, however function, is lacking. I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.

Avantages

Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use.

Inconvénients

the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.

Avantages

Much more useful and user friendly than others. ex.(like Bringg)

Inconvénients

would be great to be able to go into table, click on a completed task and copy or email the full drop down.

Avantages

it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

Inconvénients

it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

Avantages

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks.

The feature to give all the information for our customer and our drivers.

Inconvénients

The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned.

Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

Avantages

The product gps and client notification setting.

Inconvénients

The client notification could be since the beginning of the driver’s route since dispatched.

The route optimization could use a live traffic information to avoid delays.

The new task options could be more customizable to adapt to the company’s needs.

Avantages

Easy to use and configure.
You can setup communications (vía SMS and others) to interact with customers, drivers and operators.
Good cost-benefit relation

Inconvénients

It only lacks of further customization to include tailor made fields that could potentially improve and make easier the delivery processes.

Avantages

We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer

Inconvénients

I wish we could search past deliveries easily.

Avantages

Onfleet is a amazing software for small, middle or big companys who want have a best delivery experience for their customers

Inconvénients

The first manual creation task is little difficult but when is automatic, it's perfect

Avantages

Easy to use. Helps manage where my fleet is at. Gives me up to the minute updates. I also like the way our customer/s can track the progress of our truck to their job site. Easy to add or delete tasks. Or add or remove users.

Inconvénients

It would be great to be able to drill in farther and be able to get a street view (like google maps) of where my truck/s are located. Also, would be great to be able to go back and view history of previous days activity. Also, another idea is to be able to track miles driven per state. For reporting purposes for apportioned plates.

Avantages

Efficient route planning and tracking facilities

Inconvénients

Data analyzing facilities and lack of mobile dispatching facilities

Avantages

We have been using Onfleet to help deliver free meals to over 200 households (700 people) during the economic uncertainty of the covid crisis. We were able to be up and running immediately. The ability to communicate with drivers in real time via the app is key. We have loved being able to reroute and add or edit stops while drivers are on their routes.
We love being able to set the drivers on optimized routes to be able to end near their homes.

Inconvénients

I would love the ability to see the total quantity of items being delivered. We currently have to export to excel and subtotal. We send our drivers out at one time and take many units of the same meals to them. We need to be able to know how many units of quantity are going to drivers.

I would also like to have the ability to force complete a stop via the dispatch window if a driver missed doing so on their app.

Avantages

Onfleet is extremely helpful, especially the last year during the Pandemic. It is a company that specializes in logistics management and route optimization offering last-mile delivery. It was a huge help to our volunteers while delivering food to the most vulnerable. It tracked their routes as well as tracked the house the food was being delivered too.

Inconvénients

You should allow yourself some time to learn the platform.

Avantages

Tracking our drivers progress and location.

Inconvénients

Sometimes slow to update or orders can not be found.

Avantages

Ease of use, routing algorithm, the UI/UX, automated customer notifications

Inconvénients

Price is a bit steep, but you pay for what you get.

Avantages

The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

Inconvénients

That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

Avantages

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

Inconvénients

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

Avantages

Fantastic product, super nice support and always available, helped us get going quickly, saved our company

Inconvénients

I should’ve signed up 9 months ago when I first got in touch with onfleet

Avantages

I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

Inconvénients

I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

Avantages

- real-time delivery tracking
- ease of onboarding for delivery drivers
- great UX

Inconvénients

I wish the search feature worked better - right now the search only searches through a list. Sometimes when I'm troubleshooting with a driver, I'd like to know where they are on the map. I'd want to be able to search for a driver or recipient and their name be highlighted in the map and in the side task bar.

Avantages

The carbon offset feature is amazing and we use it for everything.

Inconvénients

There needs to be an integration with fulfillment software.

Avantages

The user interface of the software is awesome

Inconvénients

Task adding while there are multiple tasks in the same location

Avantages

The scalability and accessibility of the software is incredible. From operating a team of 10, to running a national fleet of hundreds, it’s all completely within the scope of possibility!

Inconvénients

I use a lot of other software for sales and service, and integration with these systems is not the easiest for a novice like me! API access is absolutely available, with assistance guides for those with the know-how to use them! (I just don’t have said know-how!)

Avantages

Functionality and willingness to add features we request.

Inconvénients

Would like to see routes get optimized based on start / end location vs. hub approach.

Avantages

Easy to integrate with technology partners and has helped some great merchants!

Inconvénients

Can't wait to see how Onfleet scales up in the future.

Avantages

This software is absolutely amazing for tracking mileage and looking back on where you traveled. It is very important to log your mileage as a driver and this definitely helps me a lot.

Inconvénients

I feel like there could be a lot of other features they could provide. I wish you could track customer experiences and make notes on each delivery.

Avantages

This software has been extremely impactful for us as it allowed us to efficiently scale up food deliveries to thousands of local residents.

The ability to quickly move around tasks as well as optimize routes has been helpful for us.

Inconvénients

Sometimes, the upload using a spreadsheet can take upwards of 10 minutes depending on the size of the file.

Also, it won't tell me whether there are errors with the upload until AFTER it has finished loading which can be hard to manage when I'm short on time.

Avantages

Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day.

Inconvénients

We would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data.

Avantages

The ability to track drivers in real time and give my customers an update on deliver times.

Inconvénients

Reports to track performance are difficult to manage, bust into graphs, and interpret.

Avantages

Organization, very easy to figure out. The efficiency for drivers when using it is perfect.

Inconvénients

When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .

Avantages

Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.

Inconvénients

When a driver starts a task doesn’t have an option to change the task that want to do.

Avantages

Customer Support is very fast and helpful responding whenever we have a question to improve the deliveries to our customers.

Inconvénients

After not having used the software for a while, it asks to restart with your credentials.

Avantages

It’s very easy to use and navigate through. If you were to have a problem support us really fast and helpful

Inconvénients

Nothing I disliked at all. I haven’t had any bad experiences

Avantages

very easy to use on my trucks for every day

Inconvénients

i like everything about it.nothing wrong

Avantages

The integration was rather simple. Their software is best-in-class, they are constantly improving it. It just so robust and optimizing the transactional process.

Inconvénients

MY least favorite thing about the software is it could be more automated.

Avantages

Great integration, bug free, flawless.

Inconvénients

The price is a little steep when you are a beginner, with little orders, which for us, who have to convert the currency to colombian pesos, eats up most of our profits until we have significant orders to get a lower fee per task. We have to have 2 tasks by the way, which makes it more expensive still.