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- Secteur d'activité : Services financiers
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Great System!
Avantages
The biggest pro is that you can reach out to the staff at VI anytime with questions you may have. They will walk you through every aspect of the software.
Inconvénients
We have yet to encounter an issue with the system. No problems as of yet. The system can take a minute to get used too.
Réponse de Mitratech
Thank you, Kyle! We appreciate the feedback and look forward to more on site working sessions with FIFS in the future. I hope to see you at our 2018 User Group Conference again in May! - Dalton
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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VendorINSIGHT review
We are getting ready for the OCC, I'll tell you in November.
The support team is the best thing that VI has to offer. We wouldn't be here without her.
Avantages
Collaborations are useful, as are the workflow tools
Inconvénients
The software assumes that there is a team using it, pulling levers and making sure that workflows are kicked off and monitored.
Also- we are vendor, not contract focused, I wish that it wasn't as focused on the contract and more focused on the relationship between Valley and the Vendor
Réponse de Mitratech
Hello Dan! Thank you for taking time out of your day to write us a review. We are happy to hear the collaborations and workflow tool are helpful for you. We understand the traditional approach to Vendor Management is vendor focused rather than contract focused. VendorInsight? allows you to have the best of both worlds. Working in a contract-based system allows you to drill down to the risk for specific products or services by using multiple records for each vendor, or allows you the flexibility to complete assessments for one vendor record if you choose. You can contact your Administrator to work on record consolidation in your system that will give you a more vendor-based approach. We wish you luck in your upcoming OCC audit and hope we can assist in any way possible. Please come back and let us know how the process went along with any additional comments, questions or concerns.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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VendorInsight Review
It has helped bring light to many third parties that our company has been using. The customer support team is always very friendly and knowledgeable. They are always happy to take down our feedback. It is a great product overall for storing and keeping track of our third parties.
Avantages
I like the customer service support. They are very responsive and helpful . The product itself is easy to navigate and use. It is a good product to store our third party management files in. The deleted archive system is useful.
Inconvénients
The functionality and capabilities could be expanded upon greatly. It is not customizable friendly. We are not able to customize very much off of the product to align with our program.
Réponse de Mitratech
Hi Allison, thank you for taking time out of your day to write us a review! We are pleased to hear you find our customer support team helpful and can easily navigate throughout the VendorInsight? system. We are aware of your concerns and have escalated them to our development team. VendorInsight? comes with a defined compliance framework that can be easily configured to your program. Unfortunately, some specific and unique programs may require additional development efforts. We hope you understand and continue to reach out with any additional questions, comments or concerns. Thank you!
- Secteur d'activité : Banque
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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VendorINSIGHT Does the Job!
This has been a transition time for our company. In 2015 we started implementing VendorINSIGHT and in early 2016 we trained our managers how to use it. I also transitioned into the Vendor Management position in March after the prior person who was managing vendor retired. My initial experience is that we were trying to make our prior program fit with VendorINSIGHT and it didn't work as well as we thought it would. Since then I have had to revisit the 'method' of how we risk rate and manage the vendors to fit the needs of our company. We are making good progress and I anticipate that we will have everything running smoothly in the beginning of 2017. We love the alerting capabilities and the flexibility of how to set up the alerting. The staff is great at CMPG.
Avantages
The alerting feature
Inconvénients
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Réponse de Mitratech
We appreciate the feedback Greig! Thanks for hanging in there with us as we go through a transition time at Canadaigua. We look forward to working with you more in the upcoming months!
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant plus d'un an
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Non-User
Keeping agent documentation housed in one system that notifies us when required yearly documents are expiring.
Team is bogged down with getting all the documentation for over 600 active contracts into the system manually. Cost prohibitive and nearly impossible to have this imported.
Avantages
Compliance and risk management of our subcontractors required yearly documentation
Inconvénients
Cost and ease of use. System is very busy.
Réponse de Mitratech
Hi Susan! Thank you for taking the time to give us a review. We are pleased to hear that VendorInsight? has been a good tool to keep up with your compliance and required documentation for your subcontractors. VendorInsight? serves multiple industries and as a result, we understand not everyone is utilizing all the features. We have the best service team that would be happy to help explain all the different features that might be useful to you and your organization. We understand for organizations that have an increasing documentation load, it's time consuming to manually put into a system. VendorInsight? has the ability for data upload, a data import option or to have your contracts uploaded by our team. We can have your program administrator reach out to you and your organization to provide pricing and work with your cost limitations. Please don't hesitate to reach out to your program administrator with any additional comments, questions or concerns.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Great Ivestment
Avantages
This software has allowed me to stay organized and on top of our 500+ vendors when it comes to compliance.
Inconvénients
There aren't any features for this software that I dislike at this time.
Réponse de Mitratech
Hello Tiffany! We appreciate customers like you that the take time to review our software. We are very pleased to hear you have had a positive experience with VendorInsight? and will work hard to ensure you continue to do so. We offer a range of features and services to guarantee 100% compliance, as you've mentioned. Please don't hesitate to reach out with any additional, questions, comments or concerns. Thanks!
- Secteur d'activité : Banque
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
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Compliance Head
Overall the benefits for use of the system have been a tremendous improvement from what we had. We now have a centralized place for contracts and we have assistance with the oversight when things change with our vendors. Great tool.
Avantages
Ease of understanding the content and frequency in risk ratings
Inconvénients
Not the easiest to maneuver. The system itself was not self-explanatory. It require a tutorial from the IT Director.
Réponse de Mitratech
Hi Stephanie! Thank you for taking time out of your day to write us a review. We are pleased to hear that VendorInsight? has been a great tool for your organization. We understand our software entails a lot and there might be a bit of a learning curve. However, our service team is happy to help train you on anything you might need additional help with. Please don't hesitate to reach out to your program administrator with any additional comments, questions or concerns.
- Logiciel utilisé tous les mois pendant plus d'un an
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It is tough to navigate. Should be a better way to streamline attributes
Avantages
It puts all vendors in 1 convenient place. That helps because it saves me time and time is money!!!!
Inconvénients
See top review. I like the software overall but it could be a little more user friendly when it comes to navigating the site
Réponse de Mitratech
Brian, thanks for taking the time to post your review of the software! We're excited to release VI 8.0 in early 2018, which includes a redesigned interface to enhance overall user-friendliness, as well as other improvements. Your Program Administrator should have already reached out to show you these new features as well as offer times to view the updated system with our Director of Sales. We are always looking for ways to better serve our customers and the best way we can do that is by listening to your feedback and requests, and we hope that you'll continue to provide feedback as our partnership continues!
- Secteur d'activité : Banque
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
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VendorInsight is easy to implement and use. Thanks to the great customer service and support...
Our Vendor Management process was completely manual. With VendorInsight, we were able to automate the work flow and centralize all vendor documents.
Avantages
Easy to follow process flow within software. Great features such as alerts, compliance requirements, questionnaires, risk assessments, and vendor scorecards.
Inconvénients
It takes some time to get used to the workflow, but once you have that down, it flows pretty easily.
Réponse de Mitratech
Patti, we loved reading your feedback! Customer service is the backbone of what we do and I'm glad you've experienced the fruit of that. We're excited to continue serving USAmeriBank in your vendor management goals.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Keeps track of all your vendors
Great product for the money.
Avantages
Good organization and detail on user-friendly screens. Allows uploading and tracking of vendors through our vendor management process for onboarding, legal and security reviews.
Inconvénients
Could stand to have better reporting and more flexibility with custom fields.
Réponse de Mitratech
Hi Gerald! Thank you for taking valuable time out of your day to give us a review. We are happy to hear that you find the software user-friendly and can easily integrate into your existing vendor management process. We take your comments on custom reporting very seriously and will communicate those requests to our development team. Please don't hesitate to reach out with any questions or comments.
