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Tous les avis sur MEX Maintenance Appliquer les filtres
- Secteur d'activité : Vins et spiritueux
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
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Easy to use & friendly helpful service
Keeping it as a one stop shop for all our Asset documentation, reports & setting up a catalogue to ensure parts are kept as required & there when needed. Allowing the history of the Maintenance department to be kept accurate & up to date.
Avantages
Still getting to know what it can do but am finding new ways everyday to streamline processes & keep accurate records
Inconvénients
Having to customise things that should come with it - like closing work orders you have to manually enter the date closed instead of it automatically entering from trades tab last dated & timed entry.
Réponse de MEX
Hi Narelle,
Thank you for taking the time to write about your MEX experience. It is great that you find the system easy to use and are finding new ways to streamline your processes. Thanks also for your comment regarding customisations, we will be in touch shortly to discuss this further.
Kind Regards,
The MEX Team
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Mex Administrator
The team at MEX are very helpful and obliging. They are quick to respond to requests for help, and in the four and a half years of administering MEX through full implementation cycles, I don't think they have ever said 'we can't do that' to calls for product customisations.
Avantages
MEX Maintenance is value for money, easy to set up and implement. It's intuitive to use for the end user. The product allows for a lot of nifty user customisation functions which enables the support of client management of work processes.
Inconvénients
Setting up security is a necessary evil for any system. While MEX is easy to set the security for different user groups, it is a bit difficult to get an overall picture of what security has been set for each group without clicking though each menu option and screen.
Réponse de MEX
Hi Barry,
Thank you so much for leaving such a great review of MEX! Ease of Use and Customisation is a top priority here, so we are pleased to hear that you think the same. Security is equally important to us and feedback such as yours will help us further simplify the setup. We have passed on your feedback to the relevant departments to investigate. Thanks again, we really appreciate it!
- Secteur d'activité : Emballage et conteneurs
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Jamestrong Packaging Australia / New Zealand Online Training Review
Well structured and user friendly product, very good for contractor compliance and control of costs at site
Stores module in particular is powerful and very easy to use
Avantages
Jamestrong has been a MEX user for a number of years and has required specific user level training to utilise it correctly throughout our business group
The training provided at various levels was detailed and comprehensive. All participants enjoyed the training format and delivery by the trainer
Inconvénients
The requirement of specifically written interface software required for QAD or SAP
Réponse de MEX
Thanks for leaving us a review Ray! We really appreciate hearing about your positive experience with MEX Training and using the system over the years.
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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An awesome easy to use maintenance system
very good
Avantages
Easy to implement, and learn. Does all the preventative planning and speeds up the re-occurring purchasing
Inconvénients
No long term asset management functionality. I would like to see this implemented into MEX, so you can plan long-term improvements and capital replacements using MEX for major work at least 3-10 years ahead. Also no PM and asset criticality in system.
Réponse de MEX
Hi Martin,
Thank you for sharing your feedback, both positive and constructive. We are super pleased to hear that you find MEX easy to implement and learn. In regards to long term Asset Management functionality, we would love to hear your thoughts on what more we can do to move in this direction. Do note with a recent update of MEX we have introduced Asset Criticality so you may need to update your system to make use of this new function. A member of our support team will be in touch shortly to help you with this. Thanks again for your review - we really appreciate it!
Kind Regards,
The MEX Team
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
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Masonic Care MEX Review
I have found MEX to be confusing at times compared to other systems that I have used.
We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong.
Avantages
The ease of use when set up,
Inconvénients
Very clunky set up, information drops off the system with any apparent reason.
Réponse de MEX
Hi David, thanks for taking the time to review the MEX Software, we¿re sorry to hear you¿ve been experiencing some difficulties with the usability. One of our friendly support representatives will be giving you a call to see if we can help smooth things out for you.
- Secteur d'activité : Exploitation minière et métaux
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
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MEX Store Module
Great Product, great capabilities, would like a complete manual to be available for referencing.
Online support fast, friendly, knowledgeable and on point.
Avantages
Easy to catalogue and find parts.
Comprehensive search fields.
Inconvénients
No "Bill of Materials" in the Stores Menu
No Manual just a training book
Unable to load multiple suppliers and unable to add a supplier that isn't "preferred" when importing catalogue items.
Réponse de MEX
Hi Jo,
Thank you for sharing your feedback, both positive and constructive. It is good to hear that you find MEX to be a great product with great capabilities and support. In regards to a complete manual we do have a comprehensive online user guide or you are always welcome to contact our support team who are more than happy to help. A member of our support team will be in touch shortly to assist you. Thank you for again for your review we really appreciate it.
- Secteur d'activité : Construction de matériel ferroviaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
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Not complex easy to use particularly at the end user trade environment
Maintenance management and visibility
Cost improvements
Improved stores management.
Avantages
Easy of use
Customisation capacity
Integration into other business systems seamless
Support excellent not only software issue related but good training support.
Regions
Inconvénients
System bugs to be address quicker
A few system processes could be added, delivery notes, retail ability (Part sales)
A lot of time spent correcting the Reports
Improve import export ability
Réponse de MEX
Hi Alan,
Thank you so much for taking the time to review MEX we are so glad to hear you have experienced some great benefits from using MEX. I have also passed your suggestions and comments relating to added processes onto our research and development.
Kind Regards,
The MEX team
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
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Asset Management made simple
No significant road blocks yet
Avantages
If you can load an app on a phone and start using it without much instruction, you shouldn't have too many issues using MEX. Fairly intuitive and user friendly with friendly and knowledgeable tech support
Inconvénients
I can't do all modifications to an asset on one screen. Having to go through multiple screens to complete all necessary changes is a little reminiscent of the SAP T-codes
Réponse de MEX
Hi Peter,
Thanks so much for leaving us a review. It is awesome to hear that you have found the system intuitive and easy to use. These factors are priorities for us, so it is great to hear that we have reached these goals with you. Regarding your comment about modifying an asset, our Support Team will contact you to look into this further.
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