MEX Maintenance

Avantages

MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors.

Inconvénients

PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.

Avantages

Pleasant User Interface, able to set-up and implement with some ERP experience and minimal IT skills, Mobile application (can use on Phone/Tablet as well as Desktop). Possibility of catching costs (labour/materials/contractors) and can hopefully implement Stores/Purchasing module in the future.

Inconvénients

Reports don't have "Sort" function in filters (to re-arrange output), could be better if it had options for prompts and/or pop-up msg as well as colour-coding for different status etc.

Avantages

The MEX suite means that we don't have to have multiple systems to perform the basic functions our business requires.

Inconvénients

The UI is about 20 years out of date, the user manual is riddled with mistakes and only provides basic information, the rest is locked behind a paywall. The support staff all have inconsistent training so they are constantly contradicting one another. MEX branding is in consistent, which combined with the user manual errors, makes the MEX team seem unpolished. I have contacted the support team regularly, with varying issues only to be told "oh that's not a bug, because I cant replicate it" or "We've known about that for a while, but there's no ETA on a fix" (Except for [sensitive content hidden], shes a wonderful help). Customizing MEX is a very clunky process, and has been vastly over complicated. Having the option to customize MEX is great on one hand, having to spend hours, or thousands of Dollars to make it happen, not so much. Especially when I have personally seen much better customization abilities with other companies just simplifying it down and making it easier for their users, rather that trying to give them the world at their fingertips and falling 20 years behind. (Look at HubSpots UI for Customisation). The contacts module needs a serious overhaul as it is extremely limited and riddled with bugs. (see HubSpots contacts/companies module)

Avantages

Easy to use, quite intuitive, has most of the functions we need. Cloud based.

Inconvénients

Planning and Scheduling functionality could be enhanced, cannot customize the reports, when asked if we could the answer was no as the std reports have to be the same for everyone.
As mentioned auto generation of PM's can be looked at would save peoples time and effort going through activator once the PMs have been sanctioned.

Avantages

There are numerous positive aspects to MEX - security, flexibility, automation and cross liking of data and reporting functionality. A very significant aspect is the excellent help files and support offered by everyone at MEX. I have been looking for something like this for a very long time and am more than happy with everything and everyone.
As mentioned, great help files and you tube videos.

Inconvénients

No bad experiences yet, any new system will have a very steep learning curve. It took some time to get my head around the set up, but previous understanding of maintenance requirements / tracking functionality was a bonus.
I think new users need to understand their operations / requirements very well and allow enough time to get the system to a useable place. That is not a negative aspect at all, but it is a cost to be aware of.

Avantages

MEX enables to building a broad and robust Asset Register for all sites. It makes high number of routine maintenance jobs handle with ease, enables to send Work Orders that have customizable and editable fields. It builds data into various reports assisting with compliance, organizational requirements. Preventative maintenance scheduler details the schedule for a year.

Contractor portal easily navigate WOs, helps to track WOs for contractors.
Having MEX user guide and help videos are super helpful to navigate or trouble shooting.

Inconvénients

1. MEX is not compatible with new outlook so unable to send WOs through new outlook. All MEX users employees have to revert back to old outlook version.

2. In MEX Ops, the Add request page does not have exit icon on the top left or right corner. The employees have to close the browser as there is no option.

3. In Contractor's portal, Contractors cannot see WOs that have been closed off. So, they ask for a report on closed jobs to double check on our end. They do have record of completed jobs but when it's closed off from our side, they can't view it.

Avantages

I like pretty much everything about Mex. I've been using it since 2014. Today there's no way I could manage the huge volume of work thats involved in executing the preventative and repair work that keeps our assets compliant and in good working condition. We can keep an eye on everything and are able to recognise when we need to replace an asset before current fails entirely. Your support team are awesome.

Inconvénients

I would like to be better educated about report writing or modifying reports. Its not something I do very often and always need support if I need something changed or modified.
One suggestion I do have is when I'm working in the Work Order Listing, which is often, if I close a work order I lose my place because there is no highlighted (in blue) line of where I was last at like it does when you print a work order from the list. I understand that when you close a work order it disappears from the list but it would be helpful if a way could be found to perhaps highlight the work order line preceding the one that was just closed.

Avantages

Very intuitive user interface. while some icons could be confusing (ex: Details/Search) it is very easy to find your marks and being autonomous in navigating. We appreciate the possibility to tune the interface, having access to control files that allow us to gain and of course the possibility to have a mobile access

Inconvénients

There is still improvement as the system has a "Logic" approach. You have to quite the page you are one to fetch an info somewhere else. It will be useful to be able to navigate through the top tabs without quitting/saving the work.
Finally While there are plenty of very useful fields, it would have been interesting to included in the commisionning time a schedule to tune Front end/back End to facilitate report creation.

Avantages

relatively straight forward to use. THE BETTER the initial SET-UP the better the end product and usability. (for clarity, I'm supplying feedback on the Mex system of a company I contract too. They have 200+ employees)

Inconvénients

Would REALLY like to see ways of simply uploading from an excel spreadsheet for Work Orders. By this, I mean clear to see how the current Mex data base is setup i.e. First column (or field) is x, second field is Y etc. That way, I can arrange MY EXCEL spreadsheet correctly before uploading

Avantages

The idea of having everything under the one umbrella, apart from finance of course.

Inconvénients

Can be confusing to relate to your particular industry and requirements. Manuals dont cover everything. Cant copy and paste

Avantages

MEX is relatively easy to use and meets the businesses needs and most especially the needs of the Client

Inconvénients

Previous users/administrators have customised the system, which is fine if you have had previous experience in using MEX - however, where scripts have been put in place in order to run certain parts of MEX can make things a little difficult - especially where the person leaves the business.

Avantages

Still getting to know what it can do but am finding new ways everyday to streamline processes & keep accurate records

Inconvénients

Having to customise things that should come with it - like closing work orders you have to manually enter the date closed instead of it automatically entering from trades tab last dated & timed entry.

Avantages

I deal with suppliers from various industries every day. MEX is one of the most proactive companies for service and support I have ever dealt with. The software has also been designed to be simple to use which has been immensely helpful for while rolling it out and training our team.

Inconvénients

So far we don't have any cons. We will probably ask for extra features along the way as we get used to the software. However if MEX are as responsive to this as they have been with support and training then I'm sure it will work out well for us.

Avantages

It is easy to understand and has a good amount of functionality without being too complicated

Inconvénients

there seems to be some features that do not work the way they should sometimes. Glitches in the system. Improvement in the mobile app functionality would be good and adding an Android App to the option would be good too.

Avantages

This software can be customised to own needs

Inconvénients

All parts of the this programme isd much liked but history data can be altered which i think should not be possible.(Only my thoughts)

Avantages

Easy to export data and support is very helpful

Inconvénients

Inputting data can be slow.
Changing details on many items can be tedious
I would like to have
- expense elements as well as the account codes
- in the catalogue I would like to have the functionality to change preferred supplier for each item depending on the region

Avantages

Logical format, easy to use, useful help index and accessible on call support.

Inconvénients

The thing a like the least is the User Security set-up

Avantages

The software itself is quite easy to use when creating a custom module, it has allowed our business to start to combine our Preventative Maintenance with our Quality system enabling our crews easier access to all the information and tools they require to complete their roles.

Inconvénients

Custom Modules have limited space to populate
Custom Modules limitations - unable to have an item inserted into the module such as a Matrix or picture.

Avantages

The one thing I liked most about the software was that it can be accessed easily via web browser at any point of time I wish to access from my desktop.

Inconvénients

The administrative part of the software is pretty complex that it needs to be studied carefully so that no mistakes is made. But overall the software is pretty neat.

Avantages

Simple to setup, easy to navigate around, SQL Data based,

Inconvénients

Not being able to add major components to Assets and track warranty for them separately with out using Asset Childs. Not having a tyre module when in Fleet mode.

Avantages

It is easy to both set up a new Asset and then manage the work associated with this Asset

Inconvénients

Would be more efficient to have hyperlinks to the Work Orders
To be able to see both live and Historical Work Orders simultaneously would be helpful

Avantages

Easy to use and navigate. It has made my job easier

Inconvénients

I have no negative comments to make regarding mex software

Avantages

Ease of use
Ability to customise almost anything
Customer service

Inconvénients

Unable to remove unwanted tabs in 'Asset Details' (may be user fault on our end)
Asset register listing resets order after selecting 'Details' button and returning to Asset Register screen
Unable to alter details included or not included on Work Order form (may be user fault on our end)

Avantages

It's an easy-to-use system that is not overly complicated and can easily follow a process with minimum steps. We do have young and old school guys and across the board, all are happy with use of system.

Inconvénients

There is not much to say here, only have pros on MEX.

Avantages

I have worked with many different maintenance systems but none are as user friendly and flexible as MEX

Inconvénients

there is nothing to dislike. it is easy to use