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- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Ottimo software
Ottima esperienza da parte mia. La consiglio vivamente
Avantages
La sua facilita' nel gestire le varie campagne programmate dall'azienda
Inconvénients
per il momento credo che mi piaccia. vediamo in futuro
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
My social media audience and clients get the right content, Sprinklr has really improved my...
My brand has grown exponentially! I'd be selfish not to appreciate Sprinklr.
Avantages
I love how the Sprinklr team were intentional in their user interface design, it is intuitive and quite easy to use.
Inconvénients
Sprinklr sometimes fail to provide timely support for ticket issues, they should improve in this.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
An efficient and powerful digital solution
One of the aspects that I liked the most is the ability to centralize all my activities in social networks in a single platform. This has saved me time and effort.
Avantages
His approach and his ability to simplify our activities on social networks is great, providing me with all the necessary tools to manage my accounts
Inconvénients
It would be beneficial to have a more detailed guide or interactive tutorials to facilitate my familiarization with the platform.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Sprinklr is best for big brands
Avantages
This is the best SMMS product that I know of on the market, I have been in social professional for nearly 9 years. It's great for social listening insights, community management, reporting, and publishing.
Inconvénients
I wish there was an Airtable integration for those not in the Sprinklr environment. Because of the cost we can't have everyone in it .
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Sprinklr helps with engagement, listening, and reporting (to name a few)
Thanks to this platform, it's easier for us to maintain track of our social media communications. There are other accounts and teams we can keep tabs on thanks to this tool. At the corporate level, this kind of high visibility is beneficial. The messages that work and those that can’t now be identified. Identifying which messages are effective and which are not is beneficial to our research. Using tools that help us analyze how people utilize our channels, we've been able to adjust our messaging strategy to better meet their needs.
Avantages
The Editorial Calendar comes in handy when I'm in charge of a large company's Twitter account. Using it, I'm able to plan outposts for the entire month. Because of the rapid pace of life, it's simple to predict how your day, week, or month will unfold. In addition, Sprinklr makes it simple to monitor your data. The cloning and sharing of posts across several platforms are a big plus for me. I've built up a dashboard to keep track of accounts that might be relevant to my industry. I can quickly plan retweets and respond to posts from this dashboard. Many other aspects about them appeal to me: Your images and videos will be organized in a way that will make it easy to find them when you need them. To reach your specific goals, you can create your boards.
Inconvénients
The user interface is a bit disorganized. There could be room for improvement in the menu's organization, in my opinion. This was even though I'd previously used other similar sites. This one was very difficult for me to get used to. It's not as user-friendly as Hootsuite, for example. Having a search function available would be a great convenience for users, in my opinion. The process of discovering new features and tools takes a long time for me.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Streamlining Your Marketing Plan
As a result, the program's original concerns about rigorous reporting requirements and multi-channel marketing campaign analytics have been alleviated by the experience. Campaign attribution and return on investment analysis have been made much easier thanks to the tool's ease of use for myself and my colleagues.
Avantages
Social media and marketing management are the primary functions of Sprinklr in our communications department. However, we do use it to communicate relevant information with other divisions of our organization. It includes a wide range of reporting options. Planning and rearranging our daily, weekly, and monthly routines have become automatic for us. Customer service is quick to answer our questions and aid us in solving any problems that may arise.
Inconvénients
Platform APIs do not support some features, such as Instagram story videos. You may have to give up Sprinklr and use native apps in some cases because of this lack of support. It's not cheap to use Sprinklr if you're a big brand that needs to run a lot of listening queries.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Fantastic Social Media Management Software
I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that. If you're just starting out in social or have a small business, this may not be the software for you. But if youre a mid size company and above, Sprinklr is awesome.
Avantages
The part of Sprinklr that I loved the most was their reporting. Not only was it easier to run reports but it was super easy to pass these reports on to senior managment. Sprinklr also has a depth of reporting that you don't see in other social media tools. I never had to have anything extra to help track our social media engagements.
Inconvénients
The social listening feature on Sprinklr is ok. Their listening software does as pretty good job or tracking mentions on social but if you want to track the whole internet, you're going to need some extra help.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Recommended tool for social marketing engagement
The experience as a whole has been really positive as it has helped solved initial program issues related to robust reporting needs and multi channel marketing campaign analytics. The tool has been very easy for myself and my team members to get a grasp of from a holistic standpoint and has played a key role in helping with campaign attribution and return on investment analysis.
Avantages
I have most enjoyed the ability to build, visualize and analyze results of digital advertising and social media marketing campaigns. It has been very helpful to view and reference historical campaign data directly in the front end interface of the platform.
Inconvénients
There was initially a challenge involving the integration of the platform with our customer relationship management tool, which was a key to helping our team get set up with full scale and customer life cycle campaign reporting and analysis. It was not a simple process of locating all the necessary resources to efficiently implement and maintain the program integration.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Soup-to-nuts social CMS tool
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
Avantages
Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.
Inconvénients
Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A great product with poor customer support
Avantages
Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.
Inconvénients
Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Everything A Big Business Needs
If you can afford it, I'd reccomend getting every module from Sprinklr to help manage your social media. But you have to have a dedicated team to learn and manage it and use it every day, otherwise it's a waste of money.
Avantages
You can do EVERYTHING from Sprinklr. It has features and modules that can easily make it your one-stop shop for marketing.
Inconvénients
It's an ever-growing platform, so you'll occasionally run into bugs. That wouldn't be an issue if Support wasn't understaffed, causing some tickets to not get picked up right away, or be sent off to the engineering team for months.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great product
Avantages
I have been using Sprinklr for years and it is a great tool to use if you have multiple accounts to manage. I also really enjoy the analytics part of this software.
Inconvénients
Sometimes this software is hard to navigate.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great software
I'd use Sprinklr again for other clients. I hope in the future their tech support becomes a bit more developed.
Avantages
This software is easy to use and easy to customize. Our team was able to develop rules in the rule engine to make our community management processes as streamlined as possible. We also established in-depth labels for outbound content which aided in reporting.
Inconvénients
The customer service / technical support team could be hard to work with at times. Sometimes they did not understand our issue and others they took a very long time to return a response.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Could be better
Avantages
Sprinklr is a great tool for publishing and monitoring social content, easy to schedule, create dashboards for analytics and use for multiple brands
Inconvénients
There are some gaps in the platform that aren't available as social platforms updated, we cannot access Reels data or scheduling due to API issues, it is the most critical part of our business now that we moved to this medium
- Secteur d'activité : Import/Export
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Reliable tool to have control all over the social media
We a company that runs a bunch of social media pages, to have this power of controlling all-in-one page it's an extremely powerful tool.
Sprinklr just makes your workflow easier with their service, never thought I will find something like this software. A huge thanks for making everything simple and clean.
Avantages
No more struggling on running different social media pages TWITTER + FACEBOOK + INSTAGRAM it combines all of them in one
Content scheduling for the full month it's a big plus for the companies that run multiple platform and pages. The tracking dashboard made easy. Sharing contents across different platforms + Social listening
Boards creator for storing photos, videos, and so on.
Inconvénients
A small lag problem. Would be better if the lag gets fixed a little but it still works perfectly for me
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Extremely Useful...When it Works
We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do. It has many of the insights we need and connects to the platforms we need to engage on.
Avantages
This tool has so many layers to it that I don't have to look anywhere else when searching for engagement analytics.
Inconvénients
The amount of times in our chat that I see "Sprinklr is down" does not give an excellent credit to the tool. It also doesn't keep up to date very well with changing platform features (no Reels insights).
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great platform, okay customer service
Great software. We use for many clients. If CS approved, it'd be great.
Avantages
This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.
Inconvénients
The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Customer Care use is easy to use
It's more practical on the customer care end. It allows for more features to make the most out of reporting and collecting the data.
Avantages
They are always making improvements and providing webinars to help with newest features. When the new features are rolled out, they are always set up to be easy to use.
Inconvénients
You would really need to pay the top dollar to get what will work best on both marketing and customer care ends.
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
My experience with Sprinklr
We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.
Avantages
How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.
Inconvénients
Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
a wonderful and powerful tool
Avantages
the Social Listening work flow is great It makes it very easy to monitor and act on untagged mentions across platforms, Its post tagging, reporting, and social listening functions are incredibly powerful.
Inconvénients
maybe it takes a lot of time to get your bearings within the tool.
but once you get used to using the software the benefits and the use you can give it is incredibly good!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Strong social publishing tool
Avantages
The analytics capabilities are stronger than competing products in terms of exporting data and organizing dashboards. After a training session, it's not that hard to use.
Inconvénients
Frequent issues with lag time on post tags being updated and analytics dashboards not working. Customer service/ support team is horrible. I usually end up figuring out the solution for them.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A must for any social media/account manager
Avantages
I use Sprinklr to schedule social media posts for work and I love it. It's very easy to store and organize assets, track performance and monitor daily activity. I'd honestly be lost without Sprinklr - it makes things so much easier.
Inconvénients
In terms of analytics, they're not always up to date. In a perfect world, they would be - but I understand that loading that information takes time. Usually within a week (sometimes less), the numbers are completely accurate.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Robust features - but hard to navigate on your own
Overall Sprinklr is a powerful tool if you can learn how to squeeze all you can out of the software, but for that, it requires a lot of training and implementation time
Avantages
Features are robust, you can schedule content as well as manage to advertise directly through Sprinklr itself without having to manage content within each platform. 1 stop shop for all your social and advertising needs.
Inconvénients
Expensive requires a lot of implementation time, need to have a representative fly out to train your team.
- Secteur d'activité : Musique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Sprinklr
When used for social listening purposes, it's a good tool. Social media management, not the ideal one.
Avantages
I like the research and insight features. It helps me understand my audience and come up easily with solutions.
Inconvénients
Don't really like the social media manager interface, it's not intuitive. Customer service is also veeeery slow.
- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Expensive, but worth it
The implementation team was fantastic, the tool itself has saved us countless hours a day, all in all one of the best things we have ever done was picking Sprinklr.
Avantages
Sprinklr has been an absolute game changer for us. We literally have hundreds of different social media accounts and it was an absolute nightmare to try and track them all and get analytics on them before we got Sprinklr. Sprinklr was definitely one of, if not the most expensive products we looked at, but it also was definitely the best option for us.
Inconvénients
It is pricey, but it is because it can do things that no other product can, so even this con makes it still worth it.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great tool for analytics & publishing!
Sprinklr made my customer care work extremely easy and allowed for more efficiency on my part. It also allowed me to study incoming posts and analyze trends, which allowed me to keep track of recurring issues and work to solve them long-term. Overall, a great product, albeit expensive.
Avantages
I love how organized the interface is. Keeping track of and filtering incoming social media posts is made simpler than ever, and scheduling posts to go out is just as easy. The software is becoming increasingly intuitive, which makes it even easier to study the data presented and respond as appropriate.
Inconvénients
Customer service can sometimes be lacking unless you have a truly dedicated representative at your disposal. Additionally, there can be a little bit of a learning curve with some of the buttons and their respective icons as you navigate the interface for the first time.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Love sprinklr
My employer has started using this platform in the last 6 months. I can say that it has changed the way we work in the social media department. We are more productive and able to help our customers who reach out on social media alot faster.
Avantages
I love being able to access all of the social media platforms my company uses in one place.
Inconvénients
I did not like the fact you had so many messages to respond to as once.
- Secteur d'activité : Design
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Sprinklr is trying to be too many things at the same time.
Avantages
It's very extensive as a publishing and monitoring platform, but one runs the risk of getting lost in the proverbial forest. Custom dashboards for monitoring, custom dashboards for reporting, it has a steep learning curve. But once you're in, it's one of the most in-depth monitoring platforms available.
Inconvénients
Steep learning curve, tries to be too many things at the same time without ever really focusing on one element. Customer support is mediocre at best.
- Secteur d'activité : Meubles
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Good but expensive
Avantages
Before I start to work here in my current job, I had an online flower store. At that time I've used Sprinkle for managing my social media channels and it helped me so much. The ability to showing audience profile valuable. With this feature you're being able to see your customers diversity. The other features are really helpful and easy to use as well but my favorite is audience profile.
Inconvénients
After I've used Sprinklr a couple of month, the price started to get not affordable for me. This is also related with the economic crisis in my country but it's pretty expensive by comparison with other tools though.
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
It's incredible how much Sprinklr can do.
Avantages
Mostly easy to use, incredibly in depth analytics and reporting, robust feature set across all social networks.
Inconvénients
It does so much it can get overwhelming. It does require some training to really become an advanced user.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Better options out there
Overall we have found the user experience to simply not be as pleasant as competitors. However, since we only use for publishing, it's possible the other functionality is great!
Avantages
The interface is pretty sleek and you can view what posts might look like pretty easily.
Inconvénients
We mostly use this software for publishing and I wish there was an approval process.
- Secteur d'activité : Banque
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great actionable insight
Avantages
Vast amounts of data, but packaged in a way that insight become usable.
Inconvénients
Setup can be tricky, but staff always available to help
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Sprinklr Review for Advertising Agency
Avantages
The best feature of Sprinklr is easy access to all of our buys and creative assets for each Paid Social campaign. It also allows for seamless collaboration between us as a media agency, our creative agency, and the clients.
Inconvénients
The biggest challenge with this software is the learning curve for onboarding, as well as the challenges around determining what party is responsible for each aspect of the campaign. However, most of these issues have been resolved over time.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Evaluación del software Sprinklr: Una solución integral para la gestión de experiencias de...
Avantages
Sprinklr es una herramienta de gestión de redes sociales útil para los profesionales de la industria. Me ha gustado especialmente la amplia variedad de funcionalidades que ofrece el software para gestionar y analizar sus cuentas de redes sociales, lo que le permite a las marcas optimizar sus estrategias de marketing y aumentar la visibilidad de la marca. Además, Sprinklr ofrece una excelente integración con otras plataformas, como Facebook, Twitter y Instagram, lo que facilita la sincronización de contenido entre diferentes plataformas.
Inconvénients
-no ofrece la posibilidad de personalizar los informes generados-a veces puede ser un poco complicado de configurar
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Pretty easy to use once you get the hang of it
Good and pretty simple
Avantages
I found this platform very easy to use once I got the hang of it to understand how to push it out to our various social channels
Inconvénients
I did not find it very intuitive, once I learned it then it worked fine but the initial set up was hard.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Social Monitoring Made Easy
This is great for multiple stores and responding to reviews
Avantages
I login to this program daily to respond to all social media Monitoring. This program makes life so easy to respond to user reviews.
Inconvénients
Sometimes this platform can be hard to navigate at times but once you learn it it’s very simplistic l.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Spinklr
I am on a project at work and have been using Sprinklr for this project. It has been a great tool to store documents and have discussions.
Avantages
I like how you can have a team discussion and it also saves the discussions and documents to use later.
Inconvénients
I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Client Requested
Avantages
My client requested Sprinklr to manage their social media. I liked that we could give clients limited access to the social accounts without giving them access to the actual social platform
Inconvénients
I didn’t like that the platform couldn’t do much more than we could do in the platform
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Not a very good tool for MSMEs
Avantages
I liked the user interface but the modules are pretty expensive.
Inconvénients
Too expensive and bugs take a lot of time to solve.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Incredibly robust and customizable platform -- and a great support staff (which you'll need)
Avantages
I've used Sprinklr on the enterprise level. This platform has more features and functionality than any other social platform I've ever used. Its post tagging, reporting, and social listening functions are incredibly powerful.
Inconvénients
Because Sprinklr is SO robust and deep with its functionality, it's not incredibly easy to just jump in and use. Power users can absolutely get everything they need, but more casual users will need to lean heavily on the support staff for questions and implementing new functions. The sales rep/support rep I've worked with is incredibly attentive and thorough though, which solved any problems or questions I've had immediately.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Great Options, Takes Time to Understand
My overall experience has been good. When I do get confused with implementation I’m able to find answers online or ask for help through their support.
Avantages
I like that this program allows you to create different captions based on what platform you are going to use. Unlike with other platforms for scheduling, I do not need to copy and paste. Instead, I can customize each caption while posting.
Inconvénients
I found this platform a little harder to grasp at first. It has a lot of functionality, however, that functionality is a little overwhelming when first implementing the software.
- Secteur d'activité : Médias de diffusion
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Stable platform
I love that I'm able to work 99% of my accounts from one program that stays stable.
Avantages
It's ease of use! The ability to use tabs to separate different pages I need to moderate.
Inconvénients
Hotkeys would be nice to have when using for moderation.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
hard to navigate
Avantages
I like that I am able to track all of my company's social media platforms through one simple interface. I also like that multiple coworkers can access the platform simultaneously to provide and allow for effective collaboration.
Inconvénients
The learning curve is extremely steep and while customer service offers support, it can be very difficult to master.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Complex UI, reoccurring reporting glitches
Avantages
Sprinklr houses a lot of features. Engineers respond to new products offered on platforms like Facebook very quickly by replicating that on Sprinklr.
Inconvénients
Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Using Sprinklr to Publish to Social Media
Avantages
Sprinklr has great metrics and allows you to monitor engagements on posts through categorized groups. You are able to organize how you see this engagement in a variety of ways, making it possible to easily get through responses to commenters and raise problems.
Inconvénients
Getting set up on Sprinklr can take a bit of time. It is not as clearly intuitive as some of the other publishing platforms I have used. In addition, it is hard to tag others in Facebook/LinkedIn posts when publishing through Sprinklr, as the platform isn't integrated enough to correctly tag.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Continuously Innovative
Avantages
Sprinklr has continued to innovate as the social media industry has changed, which is something we have found really valuable. The software changes to meet the needs of our clients.
Inconvénients
You have to be working with a certain amounts of accounts/clients to really make the investment worth it, as an agency.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Not the best
Avantages
It’s easy to use and it’s got a clean design
Inconvénients
The take a tour video to learn about it only a minute long and if you want to do more training to learn about it, you have to pay. You can only post one picture at a time, not several which is annoying.
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Great
It has been easy to use and to navigate, too! Our company loves it without a doubt.
Avantages
We have enjoyed using Sprinklr for our social media needs and it definitely has great insight that helps us.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
A great tool for moderation and content management!
The team has used it with multiple clients in order to gain insights for the listening module, set up alerts, and measure. We also work to manage all content through Sprinklr.
Avantages
Great for creating filters and different ways to cut and slice the mentions data.
The moderation team can efficiently see all conversations and respond within the tool.
The content is easy to upload and manage.
The overview for social listening also works great to provide high-level and more in-depth analytics.
Inconvénients
For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords. Depending on your mentions limit, you might not be able to track all competitor conversations.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Good attempt, but isn't the all-in-one solution I need.
I use the social media listening dashboard. While it's nice that it listens to Facebook and Twitter, I'd also expect it to listen to Instagram. Moreover, we created different decks for different purposes, and each deck should be able to auto-refresh and keep me at that position on the page.
Avantages
Real-time social media post integration.
Inconvénients
Lack of tooling and customization.
