Intervals

Avantages

The biggest 'pro' is that everyone (!) who works at my business uses it and finds that it is very intuitive. Everyone agrees that it makes our work easier and is a pleasure to use. It is very affordable for the features it offers and the numbers of projects/tasks that you can create a big selling point for me was that I could get everything that I needed for about $50 or so per month, without worrying about immediately outgrowing the system. Intervals is very forgiving when errors are made it warns you when you are about to leave a page without saving, for instance, but doesn't bombard you with alerts that aren't needed. It has plenty of room for saving documents and allows comments to be made in Intervals via any email address. It stood out from some other software in that it is also more customizable. Their customer service is excellent, and you can tell that they actually use the software and have thought through and learned what works and what doesn't. A fully-functional timer / timesheet system is another big plus.

Inconvénients

Intervals introduces new features every quarter or so one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often. So, no longer a con. That system could be a little more streamlined, and there are some file management features that I'd like to see improvements on (and which I've recommended to Intervals staff  I love that you can do that and that they actually listen!), such as the ability to organize files into folders (each task sort of acts like a folder, so this is not a big issue in most cases sometimes we have 50 files attached to a task so we have to scroll a bit). Also, the interface design is a little less contemporary than some others. However, these are all very minor, picky issues in comparison to what you get with Intervals software that more than does its job and offers more bang for the buck than its competitors.

Avantages

First, we've been a user for 5+ years and Intervals has been rock-solid. No disasters, no corrupted data, etc.
Second, the system is very logical in how you work with it
Third, Time entry is a breeze, which makes billable time tracking across a group of 30 people much easier to do, because we get good participation from our team members
Fourth, the ability to export any report to Excel, PDF, etc. is fantastic. Every app should provide consistent output format in various file formats, if that makes sense. No matter which export format you choose, it looks like it should when it is displayed, printed or emailed, etc.
Fifth, I think their support is great, although we don't need to use it much given how easy it is (once you get used to it)
Sixth, these guys don't rest on their laurels and instead, continually improve the software

Inconvénients

It has needed a mobile app for a long time. We've been waiting for it for a couple years. I've heard it is coming soon, I'm guessing early 2019. We'll see.
It absolutely needs one more access level for managers, project managers and executives. It kind of has two of the three, as well as a couple others, but this has been needed for a while.

Avantages

Simple task management and time management in a great web based tools. Intuitive, not over featured which is the plague of many tools. Good reporting, fantastic customer support

Inconvénients

We really would like a simple customer inquiry, estimating and resource planning front-end with the same simple interface, not over featured, but covering the 80% of common requests. Invoicing should have an ability to have non-labor invoices kept out from the labor reporting. Payments made on non-labor items seem to subtract from the outstanding balance report which is what is used to determine which customers have outstanding labor items to bill. This has lead to some time against customers projects to not get billed. We have worked around it in a clunky way by creating "For billing purposes only" projects. All these extra projects take from the number of active projects which drives our license cost, but is necessary to avoid missing billing for labor spent on projects

Avantages

It is so simple and yet so powerful. I love the reporting and the communication updating.
Costs. Their costing model work very well for us.
Project updating. Its real time and I am always up to speed with the latest updates on the projects.
Timesheets. The method of tracking progress using timesheets is an extremely powerful tool.

Inconvénients

I hope this software lasts forever. I cant ever image life without it.

Downloading of large data can be better but I can manage

Avantages

I like most the external request queue. I will often send emails to this as a reminder and has made tracking projects and submitting projects very easy. No complicated forms to fill out. I like the ability to run times and input data at a later date. The reports have been very helpful for performance review and project audits.

Inconvénients

I would like it to be more adaptable to forms and collaboration with online users. It is hard to get everyone to always change statuses and track time - but I think that is a people training issue. We don't invoice so it would be nice to maybe turn off some of the functionality that we don't use. Would love to get some training or webinars on how to better use this software.

Avantages

1. Documentation and responsiveness from support. Customer service means everything to my clients, so another company that performs this way to keep me operational is excellent.
2. Ease to implement, change and operate. This is a no fuss-get business done platform. If you’re looking for bubbly themes and widgets, go elsewhere. This streamlines the management of your work in a professional way for all industries, and let’s you focus on doing your life’s calling
3. Pricing and performance. Every year or so I look at what is out there. I consider moving to something that may be a tad more expensive thinking I will get something different. Doesn’t exist for the small business team (in my opinion). Pricing has stayed consistent and reasonable for small businesses and doesn’t sacrifice on the first two items mentioned here!

Inconvénients

Nothing I can think of...other than doing the work for me!

Avantages

Reliable up time, easy to learn, variety of reports available

Inconvénients

Can't really manage the portfolio of projects (seeing across team members and tasks to understand where we have capacity).

Avantages

The layout is simple and the interface is organized.
It has different user Levels.
Users can easily start a new project, task, or milestone.
Users can set time for tasks and monitor the performance of the employees through the timesheet which keeps track of every change on the tasks.
It is easy to set the budget for projects and a reminder to avoid going over the budget.
Users can use filters and detailed reports in Intervals to analyze the progression of their projects.
The reporting feature is very appreciated by customers as they can see how much time was spent on their projects.
The invoicing feature in Intervals makes the payroll of people paid per hour uncomplicated.

Inconvénients

I think it is tricky and requires some training at the beginning, but thanks to Intervals tutorial videos I got it.

Avantages

Ease of use, responsiveness of the Intervals team when we have questions or suggestions. Being able to track time and generate reports in the project management software helps us easily track our projects.

Inconvénients

There is one feature I'd like to see, optionally emailing a team member about a particularly urgent task or one where the team member is a follower vs assignee. But that's a minor quibble, compared to all Intervals has to offer.

Avantages

We generally use for time tracking capabilities only, which is easy from a user perspective. The reporting capabilities are good as well.

Inconvénients

It can be somewhat cumbersome to setup and is easy to get too granular. The reporting is good, but would be nice to have easier to use filters. The user interface could use an overhaul.

Avantages

Timers at the bottom of the page counting every single second needed for a certain task.
Task management with calendar.
"Summary" and "Break it down" reports with possibility to create a nice and customisable pdf-version for customers.

Inconvénients

Total rates inside projects are always calculated based on time and hourly rate. It could be interesting to be able to assign a total cost independently.

Avantages

Its fairly easy to use, you cant make any mistake that will 'break' the system. captures and tracks time fairly well.

Inconvénients

I feel a feature that is missing is the ability to allocate staff to a home project/business unit. this would help our business greatly if when running a time entry report, along with seeing the project the hours have been billed to that we could see the home business unit (e.g HR, Finance, Marketing etc) that this person belongs to. It would also be great if you could copy a previous weeks timesheet for re-entry in current/future weeks rather than having to upload this as a template or enter time using the 'add multiple time entries' option.

Avantages

1. Time tracking, easy to track time
2. Simple interface
3. Very nice pricing model
4. Nice API, you can take all your data and do whatever you want with it
5. The request management system is pretty good
6.

Inconvénients

1. Very fixed, cannot be configured to custom needs (custom fields would be great)
2. Mobile client for easy time entry would be great
3. Invoicing is not very flexible to cover all needs
4. The user rights / roles system could be a bit better organized
5. The attachment handling could be done better

Avantages

Intuitive, extremely user-friendly project management tool. Project creation, task creation, duplication and cost-related features are outstanding.

Inconvénients

This is a terrific PM product; so much in fact, that the wealth of other features were almost too overwhelming (and not every feature was used.)

Avantages

- Cloud-based. A must for us as our employees can work from where ever they are
- Reliable - never lost data or obtained a bad report
- Powerful - The data in the database can be analyzed in many different ways as provided by the built-in reports. Easy export to external processing tools if necessary.
- PERFECT for project-based companies. Perfect!

Inconvénients

Not much. Some may find it more complicated than simpler tools, but that is the price to pay to enjoy a professional grade tool...

Avantages

Calendar view.
Data model.
Tracking time.
Reporting.
Performance (never shuts down...).
User interface.
Support (when you propose or notify a bug, the answer is surprisingly fast!!).

Inconvénients

Approving time tracking permissions.

Avantages

Intervals offers us the ability to set custom statuses, priorities, worktypes and SO much more. Dig down to the granular detail with their graphs and charts. As we grow, our team continues to utilize more and more of their unique functions.

Inconvénients

Other than not having a mobile phone app yet, this project management tool rocks!

Avantages

We really like that it's not just another ticket system, but also can be used as time tracking and project management-tool.

Inconvénients

We would like to see more customization features - we have a lot of users which don't want to go very deep into a new software and the loads of features is way too complicated for them. For example, it would be great to have an option that a project haven't got any modules or milestones and then none of these options would be shown.

Avantages

I like the fact that time tracking, project management, task management, and invoicing is all tied together. The idea of pulling all these elements together is genius!

Inconvénients

Currently, I use the software primarily for tracking my time and invoicing clients. My biggest beef with the software is that it does not give you the option to track your time with start & stop times. I jump between projects and tasks quite a bit during the day. Many times I don't have time to start or stop timers because I'm on the go. I usually update my time at lunch and at the end of the day by thinking back over the past few hours, and entering it into a spreadsheet in time blocks. For example: From 8:30 am - 9:00 am I worked on Project A doing project coordination. From 9:00 am - 11am, I worked on Project B writing a report... The spreadsheet allows me to enter my time in blocks of a day, but then I have to transfer those hours into Intervals. This is inefficient and duplicates effort, but I need to be able to enter it in time blocks in order to be accurate. I usually don't have time to enter time into both programs in a day, and so it ends up sliding to the end of the month. If intervals allowed you to enter hours in start/stop time blocks, then I could skip the spreadsheet and have realtime feedback on my budget. The absence of this one feature significantly reduces its effectiveness and functionality for me. If the developers would create this one feature, I would have no complaints! It would save me hours of time and I would always know where my budgets stood.

Avantages

1. setting up custom summery reports at predefined time, custom pie chart reports
2. Comprehensive set of features to set and handle any scale projects.
3. Provision to park the projects for small monthly fee.

Inconvénients

1. Too low active projects for the fees
2. Too many features presented upfront...need significant time to explore them before getting started. May be present only top 10 features 80% of standard users use on regular basis and present remaining ones gradually as need basis.
3. Also provide predefined features sets (GUIs) for small / middle size teams or different development processes such as water fall method or Agile method etc

Avantages

easy of use and flexibility to really address our needs in time tracking.

Inconvénients

would like ability to tie specific tasks together to be able to show A needs to be done before B. there are workaround using task statuses, due dates and milestones, though.

Avantages

Integrating light PM into a time tracking tool

Inconvénients

Invoicing needs to be fleshed out to include escalation and notifications plus links to portal payment options

Avantages

Web based platform and ease of use.

Inconvénients

lack of reporting options for my profession

Avantages

Speed and robustness

Inconvénients

It's look is a little dated

Avantages

It is facilitated in the cloud, so it works any place we want it to, whether it's representatives on-site in our office or at client offices. Uptime is great, and we haven't experienced any blackouts or information disappearance.

Inconvénients

Somewhat of a high expectation to learn and adapt quickly as opposed to other programs in a similar classification, yet, that is normal with a new and effective piece of programming.

Avantages

The software is easy to set up, administer, and customize to reflect the way our business works.

Inconvénients

There is some structure to the design that works well for us but does present some inflexibility as well.

Inconvénients

We are a consulting services company. Our business management uses some concepts that are not available (yet) in Time Task. We use cost rate and billing rate to manage our projects. TimeTask is not ready, yet to let us manage our project based on the margin generated by those two rates. So we dont full explore all the features. Also, it would be interesting to have expense report forms for employees (like the time report forms). We charge the projects with expenses from our employess.

Avantages

Price point is good. It is easy to use.

Inconvénients

Lack of features, difficulty in integration

Avantages

Time tracking, timer, ease of task assigning, reliable

Inconvénients

Sometimes employees cant figure out where and how to enter their hours and their hours get lost. If they dont use the specific tasks, or task criteria, I dont see their hours. Its weird I know

Avantages

I've been using Intervals to keep track of tasks for the past year now and I can say that it is very easy to use and learning navigation is a breeze. There hasn't been any major issues around missing tasks/data or malfunctioning. Very pleased with being able to drag and drop files.

Inconvénients

Since my marketing team has switched around, there are inconsistencies within Milestones/tasks, but I suppose that's more of a user con (i.e. there is no way to fix if old tasks do not follow the same format as new projects/tasks). Communication between tasks and larger milestones can be difficult and less intuitive to follow, especially if the Milestone spans several months work.

Avantages

Its reporting features are I believe what keeps it a competitor.

Inconvénients

The UI is not up to par for a tool in this day and age. Everything seams to take 2 or 3 steps, things you would expect should be simple are often counter intuitive.

Avantages

The price and ease of installation.

Inconvénients

Lack of customer support

Avantages

I love how easy it is to use, so intuitive!

Inconvénients

It used to be that there was no easy way to see which tasks had been viewed or commented on but the new feature changed my only con!

Avantages

Ease of use (get everywhere from anywhere)
Great support from the authors
Frequent updates and additions
Loading speed of application
Flexible billing options
Exports seamlessly to Quickbooks for accurate billing

Inconvénients

Minor details that are more preferences for my work style than functional issues.

Avantages

Ease of Configuration and management. It took me less then a week to map my business process in the application and roll it out for testing.

Inconvénients

Customization to adapt the business process.
Timesheet approval mechanism should be customizable.
Task Management feature should be offer more control

Avantages

Low Cost
All you need to organize any business
Amazing Email handling
Great user role system, well thought out for an agency or other firm
Has not been down or offline for us for 7+ years

Inconvénients

None

Avantages

Has all the features we were looking for and more (time tracking, tasks, data export, Quickbooks export). Easy to teach to new hires. Customizable so it works with our workflows. Mobile version is also great when we're on the road. Robust reporting.

Inconvénients

There are so many reports that we often can't remember which ones do what, but that's not really a con; it's more our issue. If Intervals had more robust file sharing capabilities, it could replace another service we use, which would be great.

Avantages

Te permite tener un seguimiento agil y te facilita las funciones a realizar

Inconvénients

Podría decir que de todo el tiempo que lo use no encontre nada que no me gustará o funcionara mal

Avantages

Love the ability to toggle into weekly time summary displays. Been very insightful having a clear snapshot

Inconvénients

Lots of information, takes a bit of time to digest and understand

Avantages

it's very easy to use and timers for task it's very comfortable to control this. Daily mails with the memorandum of the tasks expired are very well

Inconvénients

I think it is an application that is growing and there are enough things to be complete, but I think they are in it, for example, there would be a type of cost typology. You can not define neither days of work nor ability to work.

Avantages

Easy to use. Great reporting. Lots of options. Easy to share info with others. Invoicing function is great. Repository is great.

Avantages

Reports are easy. The system forces me to record time in an orderly fashion. Reports come out beautifully. I do like how, if it is set up correctly to begin with, the tasks wind up right where they are supposed to be and clients are clear about what work has been done given the reports.

Inconvénients

It is cumbersome to get to tasks in projects. The "filtering" process as a way to find tasks or projects is a little too many steps.

Avantages

It is very intuitive and easy to navigate. There is more than one way to accomplish something and features that simplify what you're trying to accomplish.

Inconvénients

From my experience, Intervals is not the best software to use for accounting purposes. I'm still learning my way around the software though.

Avantages

Intervals is a useful site for tracking the time that I have spent on a file, so that I know how many hours to bill for. There is also a very handy feature on the site: they have a time clock on the site that you can have running to know exactly how much time you have spent on a client's file.

Inconvénients

There is nothing that I don't like about Intervals.