Tous les avis sur WebinarNinja Appliquer les filtres
Parcourir les avis sur WebinarNinja
Tous les avis sur WebinarNinja Appliquer les filtres
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
The worst customer service ever
This is one of those shady business practices where they don't remind you when your subscription is set to renew and after you ask them nicely to refund your payment, they tell you that you can't get a refund because of their terms. I had to complete a chargeback. Awful service. They kept trying to 'sell' me into a marketing/sales funnel when I was trying to claim my refund thinking I was the issue.
Avantages
Easy to set up implement your webinars.
Inconvénients
The worst customer service I've ever dealt with.
Réponse de WebinarNinja
Hello Andrew,
I was sorry to see your review and do appreciate the fact that you acknowledge the positive aspects of WebinarNinja!
However, you've mentioned two things that are not factual or truthful. We do send reminders of upcoming renewals. In your case, you unsubscribed from all emails. We had no way to communicate with you.
I also reviewed the conversation with our support where you accused them of upselling you. Every resource they shared with you was completely free and they were merely trying to help you make use of the app that you have access to.
I'm sorry that you left unhappy with our service. We work very hard for all our members in order to deliver uninterrupted and quality service. We will continue to do everything we can to improve.
I hope you give us another opportunity to offer you a great experience in the near future.
Best wishes,
Nicole Baldinu
co-founder WebinarNinja
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Horrible costumer support, disastrous bugs
I have had the most horrible customer support experience with Webinarninja. They answer all sweet and nice but many times with no solution, asking to wait while they check better. But the worst was my last webinar. I had an upcoming webinar for 1700 subscriptions, I upgraded my plan to the max, 1000 viewers, many hours before the webinar. But when the webinar started and people started to complain I realised that, there was a bug and I was not upgraded. I asked for emergency help in the chat, took them 30 min to answer and were not able to help. Trying to save the webinar, I changed my plan many, my credit card got charged but the system did not work. I finished the webinar with 300 viewers and 700 angry ones that were not able to enter the webinar.
I asked for an explanation and my money back in the chat. With a conversation that took more than a month, with different people, all asking the same questions over and over, without checking what has happened till they took over. The explanation was the same as well, such as "you can't have more people than your subscription" "you should upgrade to have more capacity".
After 14 days the "manager" started talking to me which was even worse than the rest, she repeated all that the others said. Never accepted to do a refund of course. She offered me 1 free month while the previous person had offered me 2 months, and I hadn't accepted.
Avantages
The software is user friendly and it's easy to learn.
Inconvénients
There are some crucial bugs in the software.
- As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. So, you simply can't present, can't talk to people saying that you can't enter even, and you cant make a new webinar link while the time of the current webinar is not finished.
- Issues and bugs with uploading cover image.
- Issues with statistical analysis. Not all my webinars show the numbers.
- changing plan of the subscription might get blocked somehow, and you need help to resolve it.
Réponse de WebinarNinja
Hello Shilan!
I wanted to jump in here and say that I'm really sorry you didn't have the best experience. As the co-founder I only want you to have the best possible experience on our platform. I looked into the concerns you mention and there are a few inconsistencies. A host can enter after the webinar start time and they will not be blocked out. You can also upgrade and downgrade plans with no issues.
It's fantastic that you got so many registrants! As you know, statistically not every single registrant will show up live, but I also saw from the backend that there were well over 300 people who were able to access your webinar. I do apologize for the temporary issue with uploading the cover image, that was resolved.
Again, I was really sorry to read how frustrated you were. You being able to achieve your goal is our number 1 priority at WebinarNinja. We take all feedback to heart and work hard to make fixes when needed.
Thank you for leaving us feedback.
-Nicole
- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Horrible experience
A complete waste of time and money!
Avantages
ability to get started right after putting in my details / making a payment. but that's where the pros stopped.
Inconvénients
Customer service is "always on" but unfortunately is useless. We've had catostraphic issues from the onset and everything with the customer service team (although always friendly) has never once been able to fix any issue. Issues from being able to send notifications to a different user, to not being able to see ANY of your analytics for any currently active webinar to not being able to upload to their site. Pages timing out. The list goes on and on and on...
Réponse de WebinarNinja
Hi there,
I'm so sorry to read this review. I respect the fact you haven't left any contact information as I would have jumped into support to see exactly the issues you refer to... I'm unclear as to the problems you've experienced since they are not known issues nor are they consistent with the current member experience. I really wish I could help and certainly do not want you to feel your concerns are not valid! Really sorry again for any troubles and I hope we have an opportunity in the future to offer you an amazing experience with us. Feel free to ask directly for me when you chat with support next time.
Nicole Baldinu
Co-Founder WebinarNinja
- Secteur d'activité : E-learning
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
SO MANY glitches, wasted money, horrible support.
Horrible. HORRIBLE.
Avantages
The platform UI makes setting up and customizing a webinar simple
Inconvénients
After they did an "update" the week of 01/18/2021.
- They gave NO WARNING that their platform would be unusable during this time.
- I spent hundreds on ads, when I went live no one could access the webinar.
- The email notifications could not be accessed or turned off
- No access to registration embed forms
- Customer service wouldn't respond for HOURS
- I asked for a refund of the last month ($99), and to cancel my subscription.
- The [SENSITIVE CONTENT HIDDEN] left my requests on read, and refused to answer me.
Réponse de WebinarNinja
Hi Veronika, Nicole here, co-founder. I was really sorry to read this but also 'pleased' (for lack of a better word) to see that my support team did take care of you and saw to your requests. It may have taken them a little longer than usual I know and I'm sorry for that trouble.
The momentary tech issues you encountered due to the major upgrade, while definitely a pain for you, are not the norm. We've done our absolute best to communicate with our members and keep them updated every step of the way. I regret that this was not your experience as we are fully committed to members like yourself to offering an awesome solution for their webinar needs.
I hope you'll give us another chance one day. Thanks again for checking us out.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
Moving to a different provider
My overall experience is a disaster and I am moving on to a different provider.
Avantages
It was an OK product (with not much functionality I needed thought) until they released a new version a few months ago and everything stopped working.
Inconvénients
Technical support takes hours, sometimes days to respond, and they have no idea what they are talking about. I was giving them ideas about where to look and what to check. They even didn't know that some features were eliminated with the new version and they were telling me that they will look into it and try to fix things (how can you fix something that doesn't exist anymore!)
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Great Features But Stuck in the Past
Excited to use this product. Spent hours learning it.
Then, I found out that it was completely inept on mobile and it’s fake live webinars didn’t even play that well on desktop due to the fact that the company doesn’t have a native video player. They make you use YouTube’s or another paid service’s.
I went with YouTube and due to various restrictions, it was clear that my fake live webinars were just fake.
Avantages
The promise of having automated webinars seem like live ones.
Inconvénients
Completely broken on mobile which represents the vast majority of today’s consumer base. Even on desk top, there are way too many tells that the webinar is not live (YouTube branding, ability to pause “live webinar”, video controls, etc.)
Réponse de WebinarNinja
Hi Ryan,
Thanks for giving WebinarNinja a try. We made some significant improvements recently with our mobile optimization.
We at WebinarNinja intentionally make it apparent that Automated Webinars are not live. This allows our users to build trust with their attendees.
We are releasing an update to our Automated Webinars in the next 60 days with the ability to upload your videos to WebinarNinja directly.
Thanks again for giving us a go!
Best,
Omar Zenhom
Co-Founder & CEO
WebinarNinja
