Acefone

4,7
Note globale
Avis

4,7
Note globale
Avis

Parcourir les avis sur Acefone

132 avis sur 132
Classer par :
DONATAS
  • Secteur d'activité : Enseignement primaire et secondaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/02/2024

Good online help with setupo

Avantages

Easy to use. Price is good comparing with other.

Inconvénients

Sometimes is hard to receive call back from proper department.

Philburt
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/10/2023

Very professional Team

Avantages

Very Very Helpful and patient with the knowledge of the process. Specially Mo helped And the platform offers no hidden charges.

Inconvénients

Nothing right now about the platform. Happy service

Abdul
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/03/2024

Excellent

Avantages

All excellent fantastic excellent customer service cost effective

Inconvénients

Nothing everything superb no complaints best service

Hanna
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 18/09/2023

review

10/10. great accessibility, easy to use, and they are very thorough in the set-up process. they set up one-on-one calls to help you understand the platform, and will answer every question you have. they know their stuff!

Avantages

ability to lessen amount of calls ingoing from one number. ace phone helps us redirect calls to multiple users in the company to prevent an influx of calls on one employee.

Inconvénients

the variety of voices for voicemails and introduction messages.

Anthony
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/12/2023

Fantastic service

Avantages

Customer service fantastic always solves issues promptly.

Inconvénients

Setup can be difficult at times UI could do with being more friendly

Sandra
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 03/10/2023

Acefone reviewer

Very Good

Avantages

I appreciated the customer support in helping to set up the system. Everyone is most helpfull.

Inconvénients

Not familiar with all aspects yet of the system as of yet.

Marilu
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 09/08/2023

Fantastic Onboarding Support

Avantages

I like all the services I need for my business

Inconvénients

I like everything about the service , I havent use the service that much but so far I know is going to be great for my business

mohammed
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 12/10/2023

Good experience

Avantages

It was great connecting with acefone team with mo for onboarding journey and setup.

Inconvénients

we are in the testing phase so cannot point anything at the moment.

Martin
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 11/08/2023

Excellent Customer Service

Avantages

Very thorough and attentive to all our needs.

Inconvénients

As we are new users, there is nothing we can see that is a CON.

Jessica
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 17/07/2023

Awesome service!

Avantages

Customer service, Onboarding and setup was proactive.

Inconvénients

I have just started using it, so far so good.

Mike
  • Secteur d'activité : Électronique grand public
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 07/07/2023

Great Onboarding Experience

Avantages

This guy [sensitive content hidden] from onboarding is superman sorted all my problems

Inconvénients

Not really, not yet proficient to identify any issues.

Michael
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/06/2023

Onboarding Session

Avantages

Easy to get started, helpful support staff

Inconvénients

Still figuring that out, not much I don't like yet

Jonea
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/05/2023

Great Product

Avantages

It’s easy to use. Can use from a app on my phone

Inconvénients

Doing the survey, it takes up too much time.

Neil
Neil
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 15/06/2022

Acefone is an excellent choice for any companies online phone system and IVR needs.

Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.

Avantages

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Inconvénients

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Réponse de Acefone

Thank you Mr Neil for choosing Acefone and for sharing your valuable feedback with us.

We're glad you liked our onboarding process. Our team is always all ears when it comes to you because we value you choosing us when you could've gone anywhere else.

If there's anything else you'd like to share more, reach out to us at [email protected] or at 0800-084-3663.

~Team Acefone

Répondu le 25/11/2022
dalet
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
3
Support client
0

3
Publié le 12/04/2023

Set UP

Avantages

Customization of the service opened up, capabilities we didn't have before.

Inconvénients

Not keeping up with my time request and poor communication skills from tech support

Duncan
  • Secteur d'activité : Pétrole et énergies
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 06/04/2023

Relieved to get away from BT

Avantages

Acefone services have been great and pricing is also really competitive.

Inconvénients

No, not really as of now so far so good.

Scott
Scott
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1
Publié le 20/12/2021

Verry buggy

Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.

Avantages

If it work as it should all the time then it would be a good system.

Inconvénients

It rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.

Réponse de Acefone

Hi Scott, we are extremely sorry for the inconvenience caused. We always strive to deliver seamless support and high quality service, and regret to hear that we could not meet that standard here.

We have noted your concerns and will be sharing them with our product and testing team. We're currently working on fixing the bugs in the iOS application and our future updates will eliminate these issues.
Your satisfaction is of utmost importance to us; we assure you that will resolve these issues at the earliest.

Thank you so much for sharing your review; it helps us get better.

For further queries or concerns, you can get in touch with our team at [email protected] or call us at 0800-084-3663 any time.

~Team Acefone

Répondu le 04/02/2022
Eric
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
3

1
Publié le 26/08/2021

United States Customers Stay Away

Horrible, waste of time, and a complete frustration

Avantages

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Inconvénients

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable
2. Calls not connecting - This still doesnt connect for 5-10 calls per day
3. SMS not working - After many requests to activate and later fix SMS
4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added.
5. I am now unable to port out my number for over a week - The port out information they provided is incorrect.
6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Réponse de Acefone

Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues.
Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update.
Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product.

You can get in touch with our team at [email protected] or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution.

~Team Acefone

Répondu le 28/01/2022
Krisller
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/04/2023

Great System

Avantages

The system is easy to set up, admit multiple users.

Inconvénients

The price is market average comparing to others.

Lee
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 29/01/2021

Feature Packed and cheaper than a standard single BT phone line

I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed.

The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line.

I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Avantages

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers.

[SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs.

I would highly recommend.

Inconvénients

Too early to tell, but so far I have no gripes about this software.

Réponse de Acefone

Thank you very much for your valuable time. We are always delighted to hear from you.

We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket.

Feel free to connect with us anytime. Write to us at [email protected] or call us at 0800-084-3663.

~Team Acefone

Répondu le 23/04/2021
Utilisateur vérifié
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/06/2021

Great service

Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)

Avantages

Good Integration with HubSpot. It was pretty convenient.

Inconvénients

The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.

Réponse de Acefone

Thank you for choosing Acefone. We are delighted to receive your positive feedback.

At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team.

We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue.

If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at [email protected]

~Team Acefone

Répondu le 01/07/2021
israr
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/07/2022

cheap calling and quality services

i have been using them more than two years had no complain

Avantages

perfect voip services both countris uk and usa

Inconvénients

so far no cons found in their system recommend their services

Réponse de Acefone

Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use.

Acefone's solutions are designed for them to be easy to use and understand for our customers.

We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns.

You can write to us at [email protected] or call us at 0800-084-3663.

~Team Acefone

Répondu le 25/11/2022
Gordon
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 12/05/2021

Acefone Review

My overall experience has beed extremely positive.
I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.

Avantages

The software was easy to use and intergrate with our existing systems.
It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location.
The whole set up from start to finish was hassell free.
everything worked as it should an I have never had reason to ask for any assistance over the last 12 months.
You have complete control and can make any changes from the Dashboard.

Inconvénients

Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations.
Perhaps my expectations are too low.

Réponse de Acefone

Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us.

We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations.

We look forward to hearing from you in the future. Feel free to connect with us anytime at [email protected] or call us at 0800-084-3663.

~Team Acefone

Répondu le 28/05/2021
Khawar
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 03/03/2022

Acefone Review

Avantages

Support was nice and application works smooth

Inconvénients

I have just started using it so cannot comment

Réponse de Acefone

Hi Khawar,

Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible.

We welcome your positive feedback on our customer support and solution. We are constantly refining our services to provide seamless communication to our customers.

If you have any questions, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 06/06/2022
Suleman
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 12/10/2022

Excellent services.

excellent

Avantages

very helpful. very nice approach. i will recommend to everyone.

Inconvénients

very good for business. the customer service staff is very nice.

Réponse de Acefone

Thank you Mr Suleman for your positive feedback.

It is our support team's efforts that lets us to help serve you better.

We are glad that you found our services user-friendly and easy to set up.

If you have any queries at all, feel free to reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 25/11/2022
Stefan
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/10/2022

Setting up support

Excellent.
As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer.
I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks

Avantages

Simple interface
.......................

Inconvénients

Supporting documentation jargon
........

Réponse de Acefone

Hello Mr Stefan

Thank you for choosing Acefone and sharing your valuable feedback with us.

Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you.

If you wish to share anything more, you can always reach us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 25/11/2022
Patience
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/10/2021

Acephone

Avantages

Just Starting to use it. HOWEVER, THE CHANGE OF NUMBER AND & THE MAKING OF THE CALLS PART, UNLIMITED CALLS FROM ANYWHERE, THE 24/7 GREAT CUSTOMER SERVICE, ARE WHAT I LOVE THE MOST

Inconvénients

Nothing at all. JUST STARTING TO USE THEIR PRODUCT AND ENJOY THEIR SERVICES.

Réponse de Acefone

Thank you for taking the time to post this and sharing your valuable feedback with us.

We are pleased that your experience has been pleasant. And, we look forward to hearing from you in the future as well.

If you are ever stuck with something, feel free to reach out to us at [email protected] or at 0800-084-3663.

~Team Acefone

Répondu le 28/01/2022
Babesh
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/06/2021

Good overall

Very good

Avantages

Good service and good value of money as well.

Inconvénients

Integration with other platform hope they will improve

Réponse de Acefone

Thanks Babesh! We are glad you found our services to be good and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible, for highly competitive prices.

We are also happy to receive your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more and more tools to ease business operations. In the meantime, I would urge you to take advantage of the current, more than 15 integration software we have that can seamlessly pair up with Acefone.

While the integration process is quite simple, if you have any questions, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 01/07/2021
Jonathan
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 06/10/2021

New Business

Avantages

Easy to use software along with a very helpful customer service

Inconvénients

The only thing that I would have liked to see is Company caller id when a customer rang the business

Réponse de Acefone

Thank you Jonathan for choosing our services. We are glad to have you onboard the Acefone family.

At Acefone, we try our best to provide valuable features at competitive prices. Serving our customers is our number 1 priority. We would like to assure you that our team will look at your company caller ID suggestion and take necessary actions.

We are confident you won't face any issues in the near future as well, but in case you do, we are there for you. Reach out to us at [email protected] or call us at 0800-084-3663.

Répondu le 28/01/2022
Shakeel
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 27/12/2020

A great Experience with Acefone

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.
[SENSITIVE CONTENT HIDDEN] always go above and beyond great customer service. Acefone providing great levels of services on cost and support.
I would certainly recommend Acefone if you are in search of new phone system or want to become a reseller/partner.

Avantages

Very friendly and having all the features that are need it for telecommunication business and users.

Inconvénients

Acefone made their software very friendly and simple to use and So far all good.

Réponse de Acefone

Thank you for choosing Acefone and sharing your valuable feedback with us.

We follow a simple philosophy---not even one customer should be dissatisfied with our products and services. Which is why we've built our software to be user-friendly and adaptable to all industries.

At Acefone, we believe in consistent improvement. Thus, do reach out to us in case of any future queries or feedback. Drop us an email to [email protected] or call us at 0800-084-3663.

~Team Acefone

Répondu le 23/04/2021
Omar
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/03/2022

On-boarding

Avantages

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls

Inconvénients

None so far and will see if there is any

Réponse de Acefone

Hi Omar,

Thank you for your positive review. At Acefone, we always strive to provide our customers with the best experience possible.

We are glad you liked the interactions with our support team and our recording feature. Acefone offers 65+ business essential features at affordable rates.

If you have any questions or would like to know more about what solutions work best for you, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 06/06/2022
Prameya
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 28/12/2020

Great cloud based Telephony Product to be given to our Customer Service team located off shore

Price and easy set up telephony system to our customer service team which we are planning to set up offshore.
Monthly Renewal of Price plan.

Avantages

Incoming and Outgoing calls through any device through mobile app and Web based.
No Telephone hardware requirement.
Cloud based with real time analysis
Integration with a wide range of leading CRM's available in the market.

Inconvénients

Need Integration with Accounting software Quick books.

Réponse de Acefone

Thank you for choosing Acefone and sharing your valuable feedback with us.

We are proud to put our customers first---which is why we guarantee reasonable pricing and an easy set-up process. At the same time, we are happy that we were able to help you streamline and optimise your communication process.

We plan to integrate Acefone with more CRMs and help-desks in the future. An integration with QuickBooks is certainly on the calling cards. In the meanwhile, do take advantage of our current list of 15+ integrations including Zoho, HubSpot, Bitrix24, etc.

If there's anything else you'd like to share, reach out to us at [email protected] or at 0800-084-3663.

~Team Acefone

Répondu le 23/04/2021
Maris
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
4

4
Publié le 09/03/2022

Acefone Trial so far

Avantages

The cost was very reasonable and the support was very forthcoming

Inconvénients

Pipedrive integration was unclear needs more work

Réponse de Acefone

Hi Maris,

Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible.

We understand the essential nature of communication and aim to offer our services at affordable rates with dedicated support.

We welcome your feedback on the integration process and would like to assure you that our team is constantly working to enhance our platform and ease the operations for our clients.

If you have any difficulties related to integration, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 06/06/2022
Ahmed
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/03/2022

Business Satisfaction

Its Good to use it for my business so easy to understand.

Réponse de Acefone

Hi Ahmed,

Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible.

We are happy to serve your needs through our solutions. If you face any difficulties, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 06/06/2022
Navin
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/05/2021

Best Customer Service & Connection

Very good Customer Service and 24/7 help center.
I would recommend Acefone to everyone out there who would want their service.

Avantages

The online portal is very user friendly and the best part is we could sync it with our CRM.

Inconvénients

The Minutes they're providing per month is pretty decent compared to others. If it was Unlimited, they would be perfect.

Réponse de Acefone

Thank you so much for taking the time to review us. We are delighted to hear from you.

At Acefone, we aim to deliver excellent services at the most competitive prices. The plans are customisable, and so, you only pay for the services that you use.

We understand that some businesses require more minutes for operating, that's why we offer unlimited minutes in our premium plan. You can select our premium plan to enjoy unlimited minutes and uninterrupted communication. You can upgrade your plan anytime with ease.

If there's anything else you'd like to share, feel free to reach out to us at [email protected] or at 0800-084-3663.

~Team Acefone

Répondu le 28/05/2021
Christopher
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/06/2021

Fabulous service for 838 Cars

Fab

Avantages

Friendly staff and got the number i needed

Inconvénients

Took longer to get and felt frustrated

Réponse de Acefone

Thank you Christopher for choosing our services. We are glad to have you onboard the Acefone family.

At Acefone, our teams work hard on providing all customers with real-time assistance. We are truly sorry for the delay you experienced in receiving your number. We would like to assure you that your feedback is duly noted and concerned departments have been made aware of the issue. We are sure that your future interactions with our support team will be much faster.

If you like to give us more information about your experience or have any queries regarding our services, you can contact us at [email protected] or call us 0800-084-3663.

~Team Acefone

Répondu le 01/07/2021
Daniel
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/01/2021

Acefone Hosted Phone Systems Review

Just signed up and looking forward to checking out the AceFine service. [SENSITIVE CONTENT HIDDEN] was excellent in his explanation of the service on offer and the signup process. Anyone thinking of signing up I would definitely recommend asking for him to talk you through the process. Hopefully the service is as efficient as [SENSITIVE CONTENT HIDDEN].

Avantages

features and cost. after reseachinng the marcket Ace Fones came out on top

Inconvénients

not sure yet haven't started, i have just signed up but i will report back once i know!!

Réponse de Acefone

Thank you for choosing Acefone and sharing your valuable feedback with us.

We are confident that your experience with Acefone's services will be as good as your experience with the onboarding process, if not better. We look forward to hearing from you once you've started using our product.

If there's anything else you'd like to share, including future feedback, reach out to us at [email protected] or at 0800-084-3663.

~Team Acefone

Répondu le 23/04/2021
Stewart
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 29/03/2022

Great new phone

Avantages

Easy to install and use. Help for on boarding brilliant.

Inconvénients

So far all good, no issues. Working smoothly.

Réponse de Acefone

Thank you for choosing Acefone. We are delighted to receive your positive feedback.

At Acefone, we work for our customers to provide you with the best experience at priority. That's why our support team works round the clock to ensure that.

If there is anything else that you'd like to know about, we are always available at 0800-084-3663. You can also drop us an email at [email protected]

~Team Acefone

Répondu le 25/11/2022
Minu
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/12/2020

Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN] and...

It was wonderful.

Avantages

I liked the overall functionality of the software and this is what I needed for my business. The team support for Acefone just added start to the service.

Inconvénients

The functionality of the software is much more than I needed and that is why I could not find the negative point.

Réponse de Acefone

Thank you for choosing Acefone and sharing your valuable feedback with us.

Your business goals are Acefone's business goals. Hence, we constantly encourage our product team to come up with new features and improve the service's functionality. We are glad that our features are able to help you enrich your communication processes.

If there's anything else you'd like to share, reach out to us at [email protected] or at 0800-084-3663.

~Team Acefone

Répondu le 23/04/2021
Keith
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/07/2021

Very happy with the service

Very happy

Avantages

Very happy with the service. So refreshing after 4 years with our previous provider.

Inconvénients

The app is not that great on IOS. Needs to be as good as the Android version.

Réponse de Acefone

Hi Keith, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our user-friendly services. We always try our best to meet our client's expectations.

Our team is consistently working on making improvements to the IOS version to deliver a great user experience for IOS users. We will resolve this issue at the earliest.

In the meantime, if you want to share any further concerns or queries about our services, you can always drop us an email at [email protected] or call us at 0800-084-3663.

~Team Acefone

Répondu le 05/10/2021
Tushar
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/05/2022

Must use app for remote users

Avantages

All the features are great and the ease of using and understanding each feature.

Inconvénients

Integration to Oracle is not there, as I'm using the Oracle. But still they have inhouse CRM which is good too.

Réponse de Acefone

Hello Mr Mark,

Thank you for your review. At Acefone, we're all about you. We spend a lot of time enhancing our customer services so that you can enjoy them effortlessly.

We are happy to serve your needs through our solutions and also glad that you liked our feature-rich application.

If you feel the need to get in touch with us for anything, reach us at [email protected] or call us at 0800-084-3663.

~Team Acefone

Répondu le 25/11/2022
Ibrahim
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 20/04/2022

Good

Avantages

easy to use and great support from their team

Inconvénients

nothing so far as i have just implemented this set up to have any serious feedback

Réponse de Acefone

Hello Mr Ibrahim,

Thank you for choosing Acefone and sharing your valuable feedback with us.

We always aim to deliver unwavering support to our clients and your review affirms our efforts.

We look forward to hear from you in the future.

Feel free to connect with us anytime at [email protected] or call us at 0800-084-3663.

~Team Acefone

Répondu le 25/11/2022
Fitsum
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 17/08/2022

I have a great start

great so far!

Avantages

I just got to start using the service it comes with great Fut features

Inconvénients

equipped with modern apps and integration

Réponse de Acefone

Hi Fitsum,

Thank you for sharing a positive review of our services. We are always glad to hear such words of encouragement from our customers.

At Acefone, we strive to provide you with the best possible experience. Reach out to us at [email protected] or call us at 0800-084-3663 in case of any query or concern.

- Team Acefone

Répondu le 12/09/2022
Robert
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 04/03/2022

Acefone Support and Setting up

Avantages

Good Technical support. Very knowledgeable & patient support from Mohit

Inconvénients

Hard to get started but as team very responsive not really an issue.

Réponse de Acefone

Thank you Robert for choosing Acefone and sharing your valuable feedback with us.

We're pleased to know that you're happy with our Acefone communication solution..

We have taken your feedback on the setup process and are constantly working to improve it and make it easier for customers to get onboarded seamlessly.

If you have any queries, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 06/06/2022
Utilisateur vérifié
  • Secteur d'activité : Organisme social ou civique
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 20/06/2021

Great Customer Service

Avantages

Really great customer service so far, onboarding fast and easy and simple to navigate around the portal, definitely recommend.

Inconvénients

I haven't found any issues so far, it's useful for what we require it for.

Réponse de Acefone

Thank you for choosing Acefone and sharing your positive experience with us.

We take pride in our onboarding process and are glad to hear that your experience was pleasant. At Acefone, our teams work diligently towards developing the most user-friendly solutions at highly competitive prices, so you can start improving your business communications instantly.

If you ever need any assistance, our support team is always available at 0800-084-3663. Otherwise, you can always drop us an email at [email protected].

~Team Acefone

Répondu le 01/07/2021
Jack
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
4
Support client
0

5
Publié le 18/01/2022

Total Control Pro Review

Avantages

Integrating the software with Zoho looks to work seamlessly once configured

Inconvénients

Setting up the intimal integration with Zoho was a little bit confusing

Réponse de Acefone

Hi Jack,

Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible.

We welcome your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more tools and ease operations for our clients.

If you have any questions, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 04/02/2022
Joe
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/04/2022

Onboarding From [SENSITIVE CONTENT] was excellent.

[SENSITIVE CONTENT] was excellent, very knowledgeable, diligent and patient. Keep us the good work

Avantages

Easy to use. Excellent voice clarity, stable application and no freezing.

Inconvénients

The software does not allow copying and pasting of numbers.

Réponse de Acefone

Thank you Mr Joe for your positive feedback! At Acefone, we always strive to provide our customers with the best experience possible.

We are glad you found our onboarding session helpful & we'll also try to work on your suggestion as soon as possible

If you face any queries, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 25/11/2022
Utilisateur vérifié
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
1

3
Publié le 17/08/2022

Won't let me cancel without justification

Impossible to cancel.

Avantages

I liked the price of this service and the reviews were good.

Inconvénients

5 days after payment this was not set up and there was no contact from the provider. I asked to cancel the service and get a refund. In the two since since, I've received 7 phone calls and 9 emails asking me to justify why I wish to cancel. After the 5th email I said I wanted to cancel, I didn't want to explain myself and if they kept calling and emailing to ask me to do so, I would write an online review to advise others this is what can be expected.

Réponse de Acefone

Hello,

We sincerely apologise for the inconvenience. We will be connecting with our internal team ASAP to understand the cause behind the delay in cancellation. We would like you to give us another chance; we will do everything possible to make up for the unpleasant experience.

If there's anything else you'd like to share, reach out to us at [email protected] or call us at 0800-084-3663.

- Team Acefone

Répondu le 25/11/2022
Isokonda
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
4

4
Publié le 16/03/2022

On boarding support

Avantages

The fact that the call can go to my mobile phone when I'm out of the office

Inconvénients

I'm a new user need time to explore the system

Réponse de Acefone

Hi Isokonda,

Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible.

Acefone's services are aimed at transforming businesses into the modern workspace. Our multi-device accessibility enables and promotes true remote working. We are glad this service was of assistance to you.

If you face any difficulties or have any queries about our solutions, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Répondu le 06/06/2022
Ravi Shekhar
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/04/2021

Services and Support

Avantages

I am using this services from past three months. Support system is great and i also have great experience

Inconvénients

Support team and sales team is very good. we get the responses in very short time frame.

Réponse de Acefone

Thank you Ravi for choosing Acefone and sharing your valuable feedback with us.

Our support team works hard to provide real-time and effective solutions to all our customers. We hope that your experience with our product continues to be positive.

If there's anything else you'd like to share drop us an email at [email protected] or at 0800-084-3663.

~Team Acefone

Répondu le 28/05/2021
132 avis