RAPID

Acom

We are able to stay on top of our record keeping with minimal time

I am a relative old-timer, in practice 32 years. I work part time and currently run a pretty low key, solo practice out of my home. I have no employees, and in a great week will see 60 patients.

I've been using one computer program or another to run the business side of my practice since the dinosaur age (I bought my first computer in 1982 - a Digital Rainbow which loaded the operating system using two 5 1/4 inch floppy discs - and I wrote the first accounting programs myself). I finally bought an 'official' program and used it for years.

In 2006 I realized that I needed to do something more than travel cards and buy a program to help me with my charting. I looked around, and chose BestNotes (which, by the way, is a great stand alone program for doing notes). Though the program was great, I tried to make my note a faithful reflection of what I did and talked about during the visit, couldn’t do that in a timely manner, and so was chronically behind in charting. It got to the point that the only patients who had more than a line or two of history in their charts were the ones who 'had' to have notes sent - personal injury, worker's comps - and those who had notes requested for one reason or the other (those requests sometimes took weeks to fulfill).

This behavior finally caught up with me. I was unable to produce charts on three patients out of the 30 requested during an 'in-house' audit, and had to return lots of money. I decided that I had learned my lesson. I was going to do notes on every patient every time, using the system I already had in place.

Within six months, I was so far behind I could not possibly catch up once again. I decided I needed a different system, one that integrated notes with practice management, so that I could not bill unless the note was finished. I also had to give up being perfect at notes, and realize that I was writing the note for the insurance company, not for the patient.

It took me four or five months to test drive all of the different programs out there, and once I had, I chose ACOM/Rapid. I took a deep breath, put myself into debt, and bought both the practice management and charting systems in April 2011. I was told that it would take me several months to ‘go live’ but I knew better! I thought of myself as very computer savvy, had already programmed lots of language into my BestNotes system that I thought I could just transfer over, and was sure I didn't need as long as ACOM predicted to put the system in place.

Turns out that they were right (and they usually are) - it did take what felt like a very long time to educate myself and get everything I needed into the system. Turns out it really is a process, and can't happen overnight. ACOM has the process part down pat - all I had to do was follow the plan.

I didn't actually go live until August 1, 2011, and I can't say even that was glitch free, but what I can say is that I have never called tech support and had them unable to find/fix or teach me how to avoid whatever problem I encountered. I got real chummy with some of the techs - and every experience was positive.

Lots of time has passed since then. I don't remember what version I started with, but I'm at v3.7.7 of the practice management, and v7.1 R3.0 of Rapid Documentation, and every time a new version comes out, the program is easier to use. I haven't actually changed my spots - I still get behind on notes - but I haven't billed for one service that doesn't have documentation to support it since August 1, 2011. I no longer live in fear of an audit and I find it amazingly satisfying to get a request for a chart and be able to fulfill the request the same day. I can do my notes, post the charges, send the insurance, print statements, and be done with it, all with these two integrated programs (and, no staff!).

Venice Chiropractic Center and Integrated PT

The most customizable system available.

I have a small, family type Chiropractic Office (manager and myself), and have just celebrated my 30th year in practice. As do all of you, I believe in giving every patient as much as I can. Some of my patients think that I am the best Chiropractor in the world, just as your patients think you are. However, being old school and nearly computer illiterate, my documentation did not show that. With EHR requirements, increased insurance demands, and reduced payments, it didn’t take a brain surgeon to see the train coming down the tracks, that was about to devastate my practice.

Being frugal, I started shopping around for a program that would allow me to survive. I wanted to spend the least amount of money, but I didn’t want to be “pennywise and pound foolish”, and end up with an inferior system that wasn’t guaranteed to reach Meaningful Use, or wind up with a company that would not be in business next year. After much research and visiting the leading sites in detail, comparing the documentation and billing programs, I was left with an easy choice.

Upon seeing the SOAP portion of ACOM Rapid Software, I recognized that this program would make me look like the Chiropractor I actually am. Notes did not looked "canned", but flowed and were very accurate.

The tools provided by ACOM allow me to easily create reports and SOAP notes in record time, perform assessments, incorporate treatment plans, change diagnosis, export/import reports, monitor medications (now required), and even implement the new PQRS codes required by Medicare.

Previously we were utilizing Chiro 8000 for billing and Auto Doc for SOAP and report writing, but the load became too heavy as the insurance company’s games of requesting documentation became greater. I lost a ton of sleep and became concerned that I would not be able to meet the demands, and survive as a Chiropractor.

ACOM Rapid Software was installed in August 2013. As with any new software, implementation can be difficult, especially when dealing with older computer hardware, and considering we had to dovetail this new system while continuing to run our office with limited staff. ACOM was attentive to our needs, never left our side, and worked with us until we were fully up and running.

With ACOM’s interacting and user friendly documentation and practice management modules and the ease of their training programs, we were able to attest for Meaningful Use in December. Best of all, we recently received our first incentive check from CMS (receiving much more than we expected).

When all is said and done, even in my small office, the incentive money will have more than paid for this program in less than 2 years.

As difficult as times continue to be, I feel totally at peace, and am so proud to be a Chiropractor, practicing to the highest standard and doing what I love best!

An All-Around Great Experience

We are a very small practice which includes the provider, the office manager and one other employee. The size of our practice did not matter to ACOM. We were treated as if we were one of ACOM’s biggest and most important accounts.
Our project manager/trainer was knowledgeable and patient with our many questions and concerns. Anytime I have needed to get in touch with her, all I had to do was email or leave a voice message and I knew she would be calling back ASAP.
I would recommend ACOM for any Chiropractic office that is looking to upgrade their Practice Management and EHR software.

Off my plate

Implementing the software and the training is as easy as you will ever get. I am technology challenged and I had no problems. The people leading the implementation process are wonderful.

Customer Service

Since I started working with [SENSITIVE CONTENT], its been great! Until that point, I would not have recommended anyone to Acom

ACOM Health Software

Getting billing out the door electronically or via fax is easy. Appointment scheduling is easy. Tech support is good.

Fabulous EHR Software with all the support you could ever need

I am a Chiropractic Physician with 30 years of experience with office software (some good, some not so good!). I had the opportunity to become associated with RAPID Documentation software in its developmental stage about 10 years ago. As my practice is restricted to trauma care and medico - legal cases, I was always looking for flexible, adaptive, and easy to use software as clear documentation is critical. I stopped searching when I began using RAPID. The beauty of the system is the easy flow structure that is completely customizable. RAPID works flawlessly with voice recognition software, which allows me to dictate directly into the note system whenever I need. The blend of point and click speed, useful for many daily encounter notes, with the ability to go to straight dictation for more complex and individual notes is wonderful. My practice is almost completely a referral practice. I am proud to say that even though my office only generates a handful of referrals from the office to attorneys every year, the three chiropractors at the office remain very busy every day from the patients referred to the office. It is my opinion that the quality of care we provide to the patient and the quality of documentation generated by RAPID, results in this one way referral practice. All the “marketing” in the world will not develop a consistent referral based practice if you do not provide a high quality product to back it up.

Prior to using RAPID, I spent thousands of dollars a year on dictation transcription. I paid for the software in less than a year when I switched over. Slow turnaround time on documentation was also an issue that was solved by RAPID.

The learning curve for the software was not painful, like many other programs, and was picked up quickly by the doctors and the staff.

Consumer friendly support is a big plus with RAPID. The organization understands the importance of customer satisfaction. The technicians are well trained. About the only time I use the technicians, however, is to install the program on a new computer as the older ones have been replaced over the years I have used RAPID!

I cannot imagine my practice without RAPID software. If you are looking for a great product, I would give RAPID my highest recommendation.

My point of view

We have been using ACOM since 2013, the self check-in option is great for patient, it also comes in Spanish

My Perception

What makes it exceptional is the support if an issue arises. I'm made to feel that no question is too dumb or insignificant. [SENSITIVE CONTENT HIDDEN] is the best. We love her.

Precise and Comprehensive Documentation and Accounting

We have been able to receive the maximum benefit from Medicares' EHR and PQRS programs due to Rapids' calculation dashboards and ACOM's grasp of intricate rules and regulations. We anticipate the same success with the new MIPS program.

I am a chiropractor in practice for 27 years now. I saw that we needed to upgrade to EHR as eventually we would be penalized by medicare later on, and then probably other insurances as well. We looked around and found ACOM Health Rapid Software. Prior to this we used scantron sheets that were then scanned in and converted to text.

After looking at a number of EHR softwares we decided to go with ACOM Health Rapid Software. We made the purchase around May of 2010, going for the documentation and the Practice Management softwares as they integrate well together, and were online by July 2010. Currently we are on Rapid Documentation Version 7.1 and ACOM HEALTH PM v 3.7.9.

ACOM/Rapid provided a lot of training and support. There was a slight learning curve, but I find the EHR very intuitive and is completely customizable for how I practice. They helped in installation with the treatments and modalities we use, the diagnosis codes, all aspects.

The staff and I became comfortable and efficient in using it in relatively a short time. We attested two times so far, getting checks for $18k and $14k. I have two more years of incentives I will be able to receive. ACOM helped make the attestation go smoothly; we had no issues. They also helped us get set up for Medicare with the new PART documentation.

Any time we have an issue, they are there and take care of it in a timely manner. Upgrades have been consistent and smooth.

I feel I have benefited from the software in that it helps me to better document what is going on, what we are doing, and why. I have less issues with carriers as my notes are more complete and not canned copies of one another. With that, we are paid by third parties more regularly and consistently as our notes document what is going on and the need for care.

The software also allows for improved narrative reports as well as the ability to get out a daily note immediately to a primary provider, if we need help with a referral for diagnostics on HMO's and other managed care plans.

EHR will be a way of life, and I felt that, with the government incentive money out there, it was ridiculous not to start right away. It literally paid for my system and more. ACOM made it painless and eveything went smoothly. There is a learning curve, but it really is relatively intuitive to use.

Intuitive software; Great training experience, we love our RAPID product.

The ACOM Health made it easy to transitioning to RAPID. Our dedicated Trainer was very professional and thorough.
She met with us as many times as was needed to ensure that we understood how to use the product and to answer our questions
After we were released from Training, their Tech Support Team has been helpful, knowledgeable and responsive to our needs.
I would definitely recommend this software to chiropractic clinic without any hesitation.

Office Manager

The ACOM support team is Awesome . Every time I have called the support team my problem was solved right then . No leaving a message and waiting for someone to return your call . [SENSITIVE CONTENT HIDDEN] was my initial contact . She was so patient with me and made sure I had a clear understanding each and every time I called .

Billing Service

The Documentation software is good. It is expensive for what you get. And it takes more than 30 seconds a patient. But it is easy to learn, and it is quicker than most programs. The billing service, if you ever think you will go cash, do that instead of adding the billing service. Getting out of the billing part is too tedious!

I couldn't be more please with this product and support

I did look at a number of programs before purchasing ACOM RAPID software in 12/11. RAPID seemed to have a good thorough documentation program that was fully compliant with the HiTech act and allows you to monitor your meaningful use easily. Installation was easy. Implementation was also fairly easy, there was just a normal learning curve as with any new program. Their training is a bit laborious but it also seems to be very complete. However, after using the software I became aware of a number of areas that I am unhappy with.

First and foremost was the lack of free form text fields. I realize everyone likes dropdown menus and click to complete software, but that doesn't always allow for accurate or complete documentation. As a reviewer, it is very easy to spot these automated mutated findings in reports. While useful at times, they are often overused and do not give you a good record of what is going on. To their credit, ACOM did put free form texts in all areas of the daily notes and most of the areas in the examination. The one area where they did not, the orthopedics section of the exams, is arguably the one area that needs it the most. This is a major weakness in the program. You almost never see a truly positive orthopedic test as defined in the test's description. Most of the time, there is a variant of the positive test with pain perhaps generated in a different location than the classical positive test. Being unable to accurately describe this in the note can undermine the author's credibility. ACOM's answer was that you can just edit it in the Word file that it creates. This too is problematic as it takes another step, more time, and if the Word file is ever lost or corrupted you will not have your original findings available. This is enough of an issue that, had I realized how bad it is when I purchased the program, I would not have bought it. I was going to buy the practice management software as well, but elected not to unless this fault is corrected.

Given the very high price of this program, this problem should not exist.

Prior to ACOM we used ChiroPulse for documentation. This program is not HITEH compliant, so we switched.

Rapid Review

We have been with Acom for over 10 years and there have been ups and downs. Honestly, the most positive experience for me is having [SENSITIVE CONTENT HIDDEN] as our customer service specialist. No matter what the issue, I know if I reach out she will always try to help me. For the most part, all of Rapid Support is very responsive but P[SENSITIVE CONTENT HIDDEN] has truly been a lifesaver more than once.

Review

Having support from ACOM has been amazing. The staff is wonderful and it is great that you can call in and get help whenever needed.

ACOM Software Review KCR

Excellent Billing Services & Biller!

BEST DAY EVER!!!!!!

How quickly a patient is seen, treated and scheduled for a future visit at every visit. Paperless!!!

Awesome, Affordable Product for your Chiropractic Office!

Chiropractic based program. Easy to use. Very helpful support.

Support

We love [SENSITIVE CONTENT HIDDEN]! She is the one person I call if I'm having any issues. She is the reason we still use the software. She is such an asset!

[SENSITIVE CONTENT] was very helpful and faster then most

positive

[SENSITIVE CONTENT] at Tech sup

[SENSITIVE CONTENT] always helps me out

I went online with ACOM October 1, 2011. I had 2 weeks to download the software and train so I would be eligible for EHR in 2011. ACOM was the only company that was willing to accomplish this for me. Most other systems told me it would be at least one month just to train me. Michelle at ACOM stayed in contact with me all the way including after the installation to make sure I was happy. She answered any questions I had in timely fashion. I felt I was totally taken care of. I know that even now, if I had any problems I could still contact her and she would take care of me. You are not abandoned once you sign on. It took less than 2 hours to download the software into all of my computers. I have not needed any support in the use of my software, so I have to say the training was easy and complete. My only contact with the techs has been to update my software a couple of times. I was even given a coach to help me get through my EHR attestation. He was also a Chiropractor, so he was very familiar with how this program worked in a Chiropractic setting.
Since being with ACOM, I have had requests for records from private insurances and Medicare regarding the care in relationship to billing. The bills for patient care has always been approved and paid for. I have sent many patient notes to attorneys and insurance companies on personal injury cases and I have been proud of my notes. A couple of times an insurance company has requested that I take discounts on my billed fees. I tell them that I feel my fees are justified and refer them back to my notes. They have always been approved and I have been paid with no reductions.
Recently I have been hearing about the problems other chiropractors are having regarding being audited and not getting paid. Since having ACOM, I do not lose any sleep over it. I know my notes contain what Medicare requires, and if I needed to, I am willing to do battle with confidence.

[SENSITIVE CONTENT HIDDEN] is the best

[SENSITIVE CONTENT HIDDEN]has been a great help with training

ACOM

I am happy with ACOM and the support

Fantastic support, very compliant when billing insurances

better compliance with Medicare and other private insurance groups

Daily Use of Easy Software

My review

My experiences have been favorable

In our practice, we currently have four running departments. In order for all the departments to be synchronized, we need to effectively communicate with each other throughout the day. The RAPID system provides us with the opportunity to do just that without having to leave our stations and become congested. Within RAPID, you can make changes to a treatment plan, billing code, or procedure that will update itself within seconds. Nothing is left to chance or the patients' word of mouth. Using a paper (routing) system, many mistakes were made due to lack of communication. For example, it would take us significantly longer to look up each patient's history from his or her last appointment. Now, it happens with just a click of a button. We currently use the 7.2 version. It seems each update fixes the mistakes we were making, and has made it easier to actually fill pages without losing any time with a patient. After introducing RAPID to the staff, it only took about 1 month to use it efficiently. This office started using the system in 2011 with three attending doctors and a staff of nine people. Now, its hard to imagine using paper again. If we run into any problems, we call Michelle at ACOM who helps us within the day. We also provide suggestions and ACOM actually listens and makes changes they agree will help move faster. The quanitity of benefits are endless. The new systems allows us to document everything very quickly instead of having to write down all the information. I encourage every doctor to switch to this system because have seen/heard of other electronic systems that do not have nearly all the benefits that RAPID does. Also, I allow physicians to shadow and get a feel for the system.

Review after support

Every time I reach out for support the team is very friendly and informative. They will do their best to answer all my questions

ACOM Help Desk, [SENSITIVE CONTENT]

rapid

User friendly and reliable!!

Rhonda review

I love [SENSITIVE CONTENT HIDDEN]

Aug 2020

Pretty good

Rapid Doc success

Easy, user-friendly and thorough.

i would recommend, and customer service is always on point

great

A Great Help in Overall Office Efficiency!

Don't waste your time or money

A Doctors Experience

I came from a much less complicated program, Chiro8000. I moved forward to your program and thought with decent computer skills, your program would be no problem. Boy was I wrong. I watched the videos many times, but a lot of features are hidden behind other features.

I really feel that more videos need to be added especially in the area of claims management and follow through. This is one of the most often used parts of the program...but I feel that your program makes it difficult to receive an EOB, match it up by line item and then apply the payment quickly and easily.

One Big Beef. As any company Needs and Wants to know...I want and need to Know ...where am I at. I want to have a Front Page View as to the Health of my Practice. I want a statistic page that keeps track of daily, weekly, monthly, yearly summary of my New Patients, Regular Patients, Services Rendered and Collections, , so that I can see at a glance what I did today, where am I at for the week, month and year.

I would like a autoresponder tied into the patient base so that I could drip feed videos or educational materials to the patient base. The program need to beef up a marketing arm to keep patients coming in and great recall protocols that make our work easy.

I could go on and on...if someone calls me I would be glad to throw it all out there.

Excellent Support

FABULOUS SOFTWARE!!

Great service and great people to work with!

The support team is phenomenal! I have had the privilege to work with [SENSITIVE CONTENT HIDDEN] and have had the best experience with all of them. They are all VERY knowledgeable and informative. I am very computer illiterate and my learning curve is very steep, but that never phases them. They are patient and explain things in such a way that I can get the picture on the first try. I highly recommend ACOM and the support team to anyone who is looking for a precise and accurate note-taking system that will produce the most accurate report, hands down!