Booker

Avantages

On arrive à faire des comparaison sur les tarifs et c'est un avantage énorme pour les Agences de voyage.

Inconvénients

Des fois il y a des bugs ce qui entraîne une lenteur dans le traitement des billets.

Avantages

Sa me permet de réglé mon planning et mon agenda aide manière fiable

Inconvénients

Le support client est un peu lent réponde pas très précise

Avantages

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Inconvénients

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Avantages

Mobile access across the board and ease of use.

Inconvénients

Booker has been fantastic in the spa setting. Not sure what could change at this time.

Avantages

I like it's ease of use and it's streamlined process in order to schedule.

Inconvénients

Sometimes the software can be a bit glitchy which can be frustrating and you have to start from square one.

Avantages

Organized appointments for our customers.

Inconvénients

It is sometimes confusing to use for our customers.

Avantages

The "all in one nature" of the platform but also the ability to have an online store that links to our actual inventory and pricing levels in real time. The confirmation email for appointments are a great asset to in terms of revenue loss prevention and saves time for our staff, not to mention our clients love the convenience. The pre-authorization of credit cards is a great function again for loss prevention.

Inconvénients

1, There have been times recently were the downtime or stability (slowness) of the platform has not been acceptable.
2, The ip lock function only works with v4 ip addresses (most ISP's are now using v6's rendering the function useless unless you pay extra for static IP's.

Avantages

- Ease of use
- Mobile application
- Partnership with Frederick
- Easy to book online
- Aesthetically pleasing
- Easy access to customer service (with real people!)

Inconvénients

There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system. For instance, we would love to be able to format, on our own, the infrastructure of the Administrator, Reservationist, and Staff roles to allow for certain levels of access to information. Although we have found a way to "Macguyver" the system, we'd love for there to be a more direct system for integrating digital SOAP notes, as well as intake form and profile management by the client when they log in to book an appointment. There have been other, very slight issues, which have caused some annoyance to our clients - such as the automatic CC authorization process when opening orders, or when clients are unable to cancel upcoming appointments online at their convenience (so long as it does not violate our 24-hour policy).

Avantages

Data from clients, calendar views, appt reminders, cloud

Inconvénients

Lack of access to my client data. Wording in set up making it where my software was my own worst enemy- keeping seeking clients from booking available appointments I wanted to fill. My membership tracking and usage was difficult to track.

Avantages

They notified you via email for every new appointment, making it easy to keep track of client appointments.

Inconvénients

Their practitioner scheduling could use some improvement, in terms of making it more customizable. There was no way to have practitioners on a bi-weekly schedule and had to be input manually week by week.

Avantages

The features make sense, and I've noticed as Booker is updating and adapting it just gets better.

Inconvénients

Although the updates are helping, it's just constant. Some of the updates don't really feel needed (like adding on upgrades during services. I liked the options just popping up. Now I have to do an extra step to add it.)

Avantages

A wide range of features provided by Booker simplify salon and spa operations. Its user-friendly interface makes staff organization, client administration, and appointment scheduling easier. The software's integrated point-of-sale system allows for easy inventory management and transaction processing. Automated email campaigns and loyalty programs are only two of the marketing techniques that Booker uses to draw in new customers and keep the ones it already has. The reporting and analytics tools enable data-driven decision-making and offer insightful information about business performance. Booker gives salon professionals and owners the tools they need to streamline their business operations and improve client satisfaction with the help of its configurable features and mobile app.

Inconvénients

One drawback of Booker is its somewhat expensive cost, which could be problematic for independent or smaller salon businesses with tight funds. Some users could first have a steep learning curve that makes it difficult to become skilled in using all the capabilities. Although Booker provides a wide range of functions, some specialized or niche salon businesses could need more modification or integration with specialized software. There have been sporadic reports of technical issues or system slowdowns, which could affect how effectively salon operations run and how the user experience is.

Avantages

easy to pick my service and schedule with the right person.

Inconvénients

signs you out if you're not active on the app

Avantages

Integration of scheduling, merchant services, marketing, reporting. Everything I need in one place to run the business. I don't have to import or export information to run reports or go through multiple programs to send out reminder texts, ring up a client to check out, and check hours worked by employees.

Inconvénients

There are a few things that the system just doesn't do intelligently where I have to override certain scheduling rules (Example: if an appointment was scheduled in room 2 with one girl, and i want to change it to another girl, it will not automatically switch it to room one. It will just say it isn't available.) So I have to go through round-about ways to override it to get it done, but those are just nit-picking.

Avantages

Booker is so great. Everyone of my staff has their own logins to look at their schedules at any time. My accounting department (that is in a different building) has access to check balances....my HR department can also access it to do payroll....making it easy for us all to stay on the same page of the business. At any time my GM can look at the dash board to see where we stand any any given time of the month. The clients love it because they can make appointments on line and they love the text reminders for their appointments. As the director I want to make sure clients are happy...I get feed back from surveys that let us know if we are doing things right or if we need to improve on things. Bookers Customer service used to be a little frustrating but I feel like they have really stepped it up lately. Thanks Booker for helping us do our job in a very efficient way!

Inconvénients

I wish we could add specials or notes to certain days...their really isn’t any place for that. We end up putting notes in someone’s schedule so it shows up on the day...it works but not ideal.

Avantages

I appreciate that my clients can book online and purchase gift certificates when I'm too busy to answer the phone. It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease. I love that I am also able to track client history and their progress. As we get busier and our client base grows, it can become more challenging to manage paper files and this has helped us cut down on paperwork, thank goodness!

Inconvénients

There is definitely a learning curve with Booker and there have been times when I've been unsure of how to do something, and have had to contact their support team. One of the glitches that annoys me, is that when I add a new staff member, it adds or populates their name in the calendar even before their official start date! It can be confusing. The same happens when I terminate a staff member or switch them to 'inactive' - then their name and client appointmentss that day, all disappear from view. This is probably one of the more frustrating things for me. I also wish I could do a bit of my own customization like removing things from a drop down table that do not able to me.

Avantages

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Inconvénients

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Avantages

Definitely go with booker, I used the software for 5 years. It’s cheaper than most competitors for the great performance it has, booker is more user friendly and has multiple different pathways to solve the same problem to offer multiple routes of action. So like I said I worked with booker for a long time and loved it, however the corporate branch of our company has recently forced the rest of us franchises to transition to another software that is not booker. Honestly I’m sad because booker was so much better than this new software is and there’s nothing we can really do. This is software is terrible as it has made the user experience of our employees and clients much more difficult, both of which were aspects that booker excelled in.

Inconvénients

Honestly nothing bad to say about booker

Avantages

You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders.
We like the add ons to the software, as well - [SENSITIVE CONTENT HIDDEN]

Inconvénients

Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.

Alternatives envisagées 

Pourquoi passer à Booker

Avantages

The ease of scheduling. It is simple to teach new people and services just pop up when you start typing them. I like that.

Inconvénients

Sometimes the system can be a little bit slow. It is truly only difficult when there are lots of people waiting on you.

Avantages

Easy booking, and has improved over the years
Backend booking/rebooking is quick
Lots of customization with system settings
Little downtime, but recently some issues with payments and texts (MindBody taking over?)
Easy scheduling of employees
Integrates well with hireFrederick.com

Inconvénients

Owned by MindBody. I ran from MindBody years ago, and now they bought Booker...
New pricing tiers available on July 1st, 2018, but currently secret?
Cost for API access is extremely high, must be on the top tier.
MailChimp limited on API which forces use with HireFrederick

Avantages

Online Booking.
Flexibility with using Rooms vs. Employees.
Reporting.
Ability to manage all aspects of clients and employee data.

Inconvénients

There's a lack of Sales Funnel Integration with Frederick i.e. There is so much data that is in Booker/Frederick, that should allow us to create customized sales funnels in order to remarket and market to our existing clients.

Frederick is limited into the emails sent, and there should be more control/flexiblity given to the owner.

Currently, i'm using Clickfunnels and other email software to close that loop to create email sales funnels as well as other sales funnels from paid traffic sources.

Digital Marketing is the future of all businesses and a crucial component of that is Sales funnels from organic traffic and paid traffic from FB ads, Youtube Ads, Instagram Ads to enter into Sales Funnels. The power to remarket and retarget those clients from Booker/Frederick Data can really scale each business and should be in the hands of the business owner/marketer.

We have been doing that manually using Clickfunnels and Other Email Software providers.

Avantages

It is user friendly, very detailed and easy to use, accessibility 24 hours, and very much inexpensive. I would recommend that you give it a try today.

Inconvénients

Creating packages and reports could be alot less hassling.. work needed as it relates to credit card processes.

Avantages

I love the client profile. You can look back and see everything he/she has bought, what services they got, and you can also make notes about the client if they are allergic to anything or have any preferences during their appointment! With this feature, we can see everything we need to know about the client's appointment when we print out the itinerary for the day. This way, we have all of the up-to-date info for the client and mistakes are less likely to be made. I love that.

Inconvénients

I would love to see the "document storage" feature to become compatible with tablets and phones. I would like to see our service providers be able to look at their phone or tablet and see their clients profile before they perform their service. I love that we have gone paperless and have stored all of our Client Intake Forms on Booker, but I would like to see easier access to them.