Mindbody

Avantages

simple en mise en place. c'est un logiciel américain donc quand il s'agit d'encaisser l'argent ils sont tres réactifs

Inconvénients

Cela va faire 3 ans que j'utilise pour mon centre de yoga le logiciel de reservation Mindbody. AU dela d'etre le plus cher du marché, il a surtout le pire service client. Des erreurs à répétition concernant les reservations de nos élèves, des bugs sur l'application qui était non fonctionnel pendant 2 jours entiers et donc aucune vente d'enregistrée, un engagement d'1 an et aucune felxibilité sur la résilitation du contrat, donc on est pas content et on souhaite partir mais on peut pas. Et en plus ils facturent 500€ le fichier client quand on souhaite partir. Vraiment la sentiment d'etre pris en otage. A éviter il y a beaucoup d'autres alternatives sur le marché qui sont moins engageante et moins couteuse et fonctionne tres bien

Avantages

Très facile à utiliser Paiement sécuriséUne bonne gestion des clients

Inconvénients

La maîtrise pour son bon fonctionnement

Avantages

Très facile à utiliserLe payement en ligneLa gestion des employés

Inconvénients

La disponibilité et compatibilité en connexion

Avantages

Ce logiciel nous permet de bien planifier nos temps , de gérer les entreprises , favorise la prise de rendez-vous , de faire de studio de yoga.

Inconvénients

Au faite , ce logiciel n'a aucune conséquence négative , genre ça n'a aucun inconvénients.Je vous recommande de l'utiliser massivement.

Avantages

Paiement en ligne, planification, gestion des clients, gestion des employés

Inconvénients

J'ai vraiment aimé cet application pour son apparence claire, pour la gestion d'une entreprise

Avantages

I can have all the different kinds of appointments for my Mary Kay on here easily. Easy to load and navigate through it. Helps keep personal appointments seperate from my businesse.

Inconvénients

So far I haven't found anything that I don't like or that would be a Con for users.

Avantages

Creating schedules you can offer online for solo and group classes worked fairly well.

Inconvénients

The checkout process was long and tedious and the loading screens between viewing customer profiles took forever.

Alternatives envisagées 

Pourquoi passer à Mindbody

Avantages

Ease of use. Simplicity for clients. App.

Inconvénients

They kept going up in price all the time and never offered a better experience

Avantages

It has a wide ranging and diverse functional capability. It is also excellent at running memberships which is very helpful

Inconvénients

It became expensive and stopped supporting our card payment provider

Avantages

It was easy to set up and use. Support was also available 24/7 even though it wasn't advertised as 24/7.

Inconvénients

It was difficult to send emails out to members if we had any changes to our class schedules.

Avantages

This is by far the best gym software for running a business. Easy to use and capable of doing most everything that you need.

Inconvénients

There are some changes with the upgrade to some of the reporting and things that I was not a fan of.

Alternatives envisagées 

Pourquoi passer à Mindbody

Avantages

Bait and switch program. No.Transparency of programme features prior to paying your first month. Do not agree to make a first month payment or check mark any boxes.

Inconvénients

Customer service bounces you around to avoid discussing cancellation. Their contract will lock you in to 12 months. At exorbitantly, overpriced cost to your business 250-1000 MONTHLY! for services that are provided at thirty four dollars a month through schedulicity,vagaro for small salons. Scaled TOO LARGE for a small salon.. on boarding will cost you. It is not included in your monthly. Click buttons will charge per click on your site. There are so many hidden charges.. any monthly subscription will be the beginning of spending. Someone has been pilfering in my account changing my subscription type when I haven't even been online.

Avantages

As a consumer, I think it is extremely beneficial to be able to see classes from different studios. And as a studio owner, there is a special piece of marketing that is connected to this platform.

Inconvénients

I think from a studio standpoint, it can be difficult to manage all the features of mind-body.

Alternatives envisagées 

Pourquoi passer à Mindbody

Avantages

Nothing at all. My experience was different. Poor customer service, poor customer support. Generic emails that the support team is sending. The issue was that after my subscription, I couldn't have access to the app for two weeks. I ended up canceling the subscription.

Inconvénients

The so-called 3 months free promotion they have going on is not free. They will lock your account until the time expires. So basically scamming people.

Avantages

Very robust program that covers most features needed for studio management

Inconvénients

Lots of clicks to complete any function, especially at point of sale and enrollments

Avantages

There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product

Inconvénients

I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.

Avantages

In the last 3 years, there is nothing I would recommend with MindBody especially with all the different platforms available today

Inconvénients

Poor and improper customer service to my studio and my clients. Inconsistent and totally incorrect information. We have called multiple times in the last two months, and we get different answers every time. MindBody’s modus of operandus is to protect themselves and their money stream. The customer does not matter.

Avantages

Mindbody is feature-rich and takes away so many headaches with a booking system, payment system and holding client data. It freed up my time daily.

Inconvénients

The price. They specialise in gyms, salons and studio classes, all of which must be small businesses but the price doesn't reflect that at nearly £100 a month on the smallest package

Avantages

I love that I can see many types of classes available during a time slot that I have available for self-care. My schedule is always shifting, and self-care time slots overlap with other obligations. MindBody shares what's happening now and in the future, allows me to explore options and book classes, and sends me a calendar link with mapping. I love this app!

Inconvénients

Having a time slot - mileage willing to travel - and available search options would be helpful.

Avantages

I like that I could easily integrate the schedule with my calendar on my iPhone. I also liked the easy of customizing my schedule.

Inconvénients

The price was too high for a solo practice.

Avantages

Easy scheduling and visibility of class availability for customers, relatively easy use for studio staff.

Inconvénients

Quite pricey for functionality. Multiple logins required for multiple studios. Frustrating limitations for custom reports.

Avantages

Available across the country so clients can book in advance.
Ease of rosters

Inconvénients

Expensive. Have to have an instance for each site.
Recent Upgrades were not Upgrades. They messed things up.
Inability to customize reports.

Avantages

Mindbody is so incredibly easy to schedule classes and it keeps track of my schedule. I can find classes and cancel if something comes up and I cannot make it. I can also see who is instructing the class. Basically, I never have to call the gym anymore because all the information is in the app.

Inconvénients

It is a little clunky when trying to schedule classes at multiple gyms. It is not easy to navigate between all of them but it is not impossible.

Avantages

Alot of options, reports and ways to use the software

Inconvénients

kept increasing the price every year and no loyalty to long term customers

Avantages

We can schedule, run payment and keep track of all of our students in one place, it also integrates with our marketing system.

Inconvénients

Every update the location of features changes somewhat drastically and all staff needs to start looking at where to find these features when it happens and get used to it all over again.