Riskified

Avantages

Knowing that our orders are double checked for fraud is priceless. As a small business, we can’t afford bad transactions.

Inconvénients

I’m not crazy about the new layout with the homepage. I liked it before when you could see the orders immediately.

Avantages

I like that it was a pretty simple integration. The Riskified controls we are able to implement for order filtering were very helpful and set up for us by the Riskified implementation team. We are able to set what orders we want evaluated and which ones should pass right through. The chargeback claim process is seamless. We have not had many, but occasionally one will slip by Riskified. We are able to easily submit all the required documentation to Riskified through the platform and we get the money back because it is backed by Riskified's guarantee.

Inconvénients

I wish there was a bit more manual control over the order review. We do run into occasions where we are talking with a customer and are 100% that they are legitimate and Riskified will not let the order go through for different reasons. We end up having to place this order directly in our ERP to work around the Riskified system. It would be nice if there was a way to force an order through their system knowing that it will not be protected. Because of the way the filtering is set it is sometimes hard to get it just right so that you are not denying legit orders but still catching the fraud. It takes some time and tweaking to get this just right.

Avantages

How quickly it can approve orders once they are submitted through Shopify

Inconvénients

When you go to resubmit something with the additional information you cannot pin attachments and if you email customer support they are rarely ever any help at all and reply with scripted messages that do not answer any of my questions. Customer support needs to be improved a lot with live chat or something to make it to where you can talk to people who will reply on a time sensitive basis

Avantages

We have implemented Riskified more than a year ago and we are very happy with the results. The program is very quick to give you a decision regarding the risk of orders and the results are very accurate which made us eliminate lots of hours of manual work.
The dashboard is very clear and easy to read so anyone in any department can read it and understand what's going on in a minute.
The customer service/support team is great as they are always available to give you information/feedback regarding the different queries and are very fast to answer.

Inconvénients

It takes a while for ''Riskified'' to learn the way your business work and your customer's behaviors so you might experience some inconveniences regarding orders and customers.
Another point of improvement would be to be able to flag orders that are not financial/credit card frauds but you don't want in your system (recurrent orders with product complaint or lost parcels)
Might not be the best option for small business as price is high

Avantages

Makes the final decision so much easier. Fraudsters worse nightmare.

Inconvénients

I wish Riskified could provide us with issuing bank's phone number or approval code for transaction for denied transactions so that it would make it even easier for us to reverify the transaction. there have been a few orders that were declined by riskified but after verifying with the bank and customer we were able to approve.

Avantages

They have pretty easy to integrate APIs that are reliable. The admin dashboard is designed well and easy to navigate.

Inconvénients

The API documentation has some inconsistencies.

Avantages

I really like that we can type our inquiries and we don't have to call anyone. I like that the analysts will tell us why an order has been declined.

Inconvénients

Sometimes it takes awhile for analysts to get back to us. It would be great to have an option to copy other co-workers on inquiries.

Avantages

I like the ease of use, and incredible functionality of the service, we haven't had a charge-back worry for over a year, it's pretty impeccable!

Inconvénients

There are very few misses from the software of customers conducting "friendly" fraud, if there's anything friendly about fraud to begin with, that the software doesn't pick up, and these customers claim they do not receive their packages, even though tracking shows successful delivery, or some that claim that the package came in empty, though the packages do not show signs of tempering, nor the carrier reported those as delivered with signs of damage... Wish the software knew how to avoid approving these types of transactions, as they are not covered by Riskified, but these instances happen very rarely, so not the biggest deal to be honest...

Avantages

It links into Shopify which we like so it does its thing seamlessly. It is a very valuable service in verifying our purchases

Inconvénients

The modified site makes it a bit more difficult to navigate. There is no place to upload photos of cards and IDs.

The measures of declines is worthless as we have no control over who buys our products. I think some of their explains are not clear because they are broad.

Avantages

We sell luxury goods and can be an easy victim of fraud. Riskified protects us and our orders. Their customer support is also ON POINT!

Inconvénients

Quite expensive, but we get a lot for our money. Without them, we would get a lot of fraudulent orders.

Avantages

I like that this tool is helping me alot to detect any fake or fraud purchase .
With this software my e-commerce website is more secure .

Inconvénients

I don't have much to say about this tool I just wish they can work on customers support response time.
They should also check pricing it is slightly expensive .

Avantages

There are no hidden "gotchas" and Riskified is true to their word when it comes to their chargeback guarantee.

Inconvénients

As with any fraud prevention software, you don't get to see everything that takes place behind the curtain. Sometimes you just have to cross your fingers and trust that they made the correct call on an order.

Avantages

* easy to use
* customer support is readily available
* able to manage multiple platforms
* updates regularly
* can do numerous functions within ship station

Inconvénients

* can't have more than 5 open batches as well as they don't print with batch number. Would be helpful since we create many batches
* experienced systematic glitches that can't be resolved unless the error is caught as soon as it happens

Avantages

The fraud detection algorithms are better than we've seen compared to other vendors such as Signifyd, Stripe Radar, Kount, etc.

Inconvénients

The pricing model can be a bit tricky to make sure that Riskified and the end company are on the same page, but Riskified is open in working through that to make sure all is well.

Avantages

Riskified makes managing fraud easy with it's accessible portal that can break down any vertical you want in any way with almost any filter possible. A very versatile fraud solution!

Inconvénients

Sometimes with fraud declines I wish that Riskified provided some more information or insight into their decision making process.

Avantages

Riskified let you focus on your business and not worry about fraud.
It is also a great platform to quickly easily monitor your sales.
The re-review tool is great too.

Inconvénients

Somehow too cautious on declining some orders, I feel like some additional revenue could come from some orders.

Avantages

The system is so user friendly and they have really thought about the ease of use for it's customers

Inconvénients

Sometimes the compelling evidence arrives too late for us to be able to submit with our chargebacks evidence

Avantages

The software has improved in flexibility for reviewing customer orders, but offering faster methods of order review. Their associate respond with thoughtful analysis of risky indicators.

Inconvénients

At times it can take awhile to get feed back from an associate.

Avantages

Their customer support is great and helpful in many ways. The integration process is fairly seamless.

Inconvénients

The cost is very high, and their billing department is incredibly slow, so it's always telling us that we have overdue or past due payments, when in fact, when we call, they tell us that our payments have all been submitted on time.

Avantages

Easy To Use. All the content is easy to understand. Love being able to resubmit Order back to Riskifeid.

Inconvénients

A lot of orders are classified as 'Strong Fraud'

Avantages

The response time is very less and they are very accurate

Inconvénients

Sometimes on manual requests it take a little more time

Avantages

I definitely do not use Riskified for the full extent of it's capabilities, but everything I do on there is very user-friendly and the customer reps are super helpful and fast with their responses.

Inconvénients

I do not have any specifics features that I do not like.

Avantages

Easy to use and understand, and Riskified has drastically reduced our fraud levels.

Inconvénients

No clear direction on how Riskified can help boost our approval rate and reduce false declines. It would also be helpful to have an online form to complete when questioning a false decline. The form should list all of the questions that Riskified would need answered in order to promptly review a declined transaction for future approval. Having an online form would avoid email ping-pong with their customer support team, which is what we currently experience.

Avantages

The software is intuitive and the dashboard has a nice design and it's easy to use.

Inconvénients

I can't think about any cons in the moment.

Avantages

This software helps you to avoid unpleasant situation of fraud payments.

Inconvénients

From magento developer perpective, the app could have more settings.