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- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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Unreputable Comany
We removed their ap from our website in [SENSITIVE CONTENT] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday [SENSITIVE CONTENT] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!
Avantages
We loaded their chat bot and received no benefit from it.
Inconvénients
Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
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I would not recommend it - missing features and bad customer service
Not good. Not happy. Even asked them for finding a solution - but they didn't want to.
Avantages
It looks nice from the outside (on the website). But as you join the software it's not what it says it is. And then customer service don't really want to help.
Inconvénients
Really bad customer service. Slow response time and no real help.
