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Tous les avis sur JIRA Service Management Appliquer les filtres
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Jira Service Management is a key ally in our business
JSM helps my teams keep on top of what needs to be done. My organization gain a lot of visibility over pending work.
Avantages
What I liked most about Jira Service Management is the simplicity of the tool, anybode can use it without much previous knowledge.
Inconvénients
The translations to other languages are not good.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
An essential tool for any IT/Development team
Great tool to manage features and sprints, a must have for any dev/it team
Avantages
It's very easy to manage tickets, bugs, to do's and sprints with the system, it allows for easy management and prioritisation at a glance
Inconvénients
It can be a bit complicated to set up / start using it, but it's well worth the initial adaptation period
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Great tool
IT's been great, it's so easy and it rarely fails, I have never had to talk to their support staff about anything. So great app.
Avantages
I love how easy it is to operate, it helps redefine our company's system of prioritization class and creates helpful records for backlogs and timelines or ETAs.
Inconvénients
So far so good... I like everything about it.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A short summary
Avantages
Although it's not the friendliest app, it has a plus because it has many apps you can integrate it with, and that helps quite a bit.
Inconvénients
One of the primary minuses is the app's interface, it's too outdated and quite hard to learn, it doesn't have the best logic, and it takes a while to get used to it, on top of that, it has some bugs, which you don't expect to find in such big apps, and it has some limitations, which can't be customised, like you can only add one user to the ASSIGN column.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Eliminating management problems
When using it in the free version certain functions are limited, but for a small company with less than 10 members it is perfect.
Avantages
It has important indicators that help determine the performance of the service. In addition, if you have other Atlassian software, it enhances project management even more.
Inconvénients
It turns out to be somewhat complex, in some cases, to solve even simple problems. Therefore, it requires specialized personnel to handle it.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Effortless Collaboration and Task Management: A Closer Look at JIRA Service Management
My overall experience with JIRA Service Management has been exceptional. The platform has revolutionized our incident management process and significantly improved collaboration among team members
Avantages
One of the aspects I liked most about Jira Service Management was its exceptional incident resolution efficiency. The platform truly excels in streamlining the incident management process, enabling our team to respond swiftly and effectively to any issues that ariseWith Jira Service Management, we were able to create a centralized incident ticketing system that provided complete visibility into ongoing incidentsThe automation capabilities of Jira Service Management were a game-changer. We were able to set up predefined workflows and triggers, ensuring that incidents were routed to the appropriate teams and escalated as needed
Inconvénients
While Jira Service Management offers a plethora of robust features, one area that I felt could benefit from improvement was its reporting capabilities. Although the platform provides basic reporting functionalities, there are certain areas where additional enhancements would be valuable
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Great way for multi-department ticket processing!
Avantages
Can be viewed by anyone, easily connected to Salesforce
Inconvénients
Comment thread is a bit long, hoping overall layout can be improved
- Secteur d'activité : Banque
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Jira The Best
I liked jira , it really help me in my work
Avantages
i really liked the ticketing system with workflow and the multiple filters to search
Inconvénients
if i have large data somedays i fell the system is go slowly.
- Secteur d'activité : Banque
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Jira is the best ticketing management & Knowledge storage.
Avantages
Great ticket management, the best out there.
Also - Easy knowledge storage, easy to go through pages and stuff.
Inconvénients
The colors are boring, they can add more life to it.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Review as user
Avantages
Efficiency in managing service requests and streamlining communication.
Inconvénients
Complexity and a steeper learning curve for new users.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Es intuitivo
Avantages
Esta herramienta me parecio muy intuitiva y facil de implementar para las areas que se desee, acelerando el flujo de trabajo.
Inconvénients
a resumidas cuentas no he tenido inconvenientes con esta herramienta.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Highly productive management software
Avantages
Features and functions to manage tasks and sub-tasks
Inconvénients
Since there are quite a bit of features, which is good, but it took some time to learn and get used to them.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Very good
Avantages
The benefits to use Jira are surely the ecosystem of Atlassian programs and tools.Moreover Jira it's easy to use, for example, creating a task takes you 5 minutes
Inconvénients
One of the things I didn’t like it's the task observation function because often I create different views for release but if I observe a task Jira shows it in all views, but I don't want it
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
THIS IS VERY HELPFULLY
Avantages
IT IS VERY HELPFUL WHEN WE NEED HELP WITH THE SUPPORT
Inconvénients
SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Great enterprise solution for larger organizations
Avantages
Flexible and scalable. Jira Service Desk can be customized to meet the needs of organizations, from small businesses to large enterprises.Fairly Easy to use. Jira Service Desk is a fairly user-friendly tool that can be learned by both technical and non-technical users.Strong security features. Jira Service Desk offers a variety of security features to protect sensitive data, such as two-factor authentication and role-based access control.Powerful SLA supportCustomizable queuesAutomated request managementReal-time reporting
Inconvénients
Can be complex to set up. Jira Service Desk can be a complex tool to set up and configure, especially for large organizations.Can be expensive for large organizations. The cost of Jira Service Desk can be high, especially if they need to purchase additional licenses.Not as feature rich as some other ITSM solutions. Cumbersome platform for small teams1
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
A lot of features that make it sluggish, difficult, and frustrating to use
Avantages
When it comes to team planning, I quite enjoy the degree of control you can have the phases and hierarchies that may be developed inside the same project or job. I believe that is highly valuable and required for tasks that demand a high degree of detail.
Inconvénients
It was a little challenging because there are so many options and modifications that can be done using JIRA. It feel really slow as there are a lot of repetitive empty fields that needs to be filled every time that are mostly the same.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Good product
Avantages
Features that can be easily adapted to your needs.
Inconvénients
I don't know what should be improved, because you can configure it
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Reliable ticketing system
JIRA Service Management offers a robust service desk and ITSM solution with powerful ticketing capabilities, integration with JIRA, knowledge base features, and reporting capabilities. However, organizations should consider the complexity for non-technical users, the learning curve, limited customer experience features, and the pricing structure when evaluating JIRA Service Management for their support and ITSM needs.
Avantages
JIRA Service Management offers robust reporting and analytics capabilities, providing insights into support team performance, ticket trends, and customer satisfaction levels. These metrics help organizations identify areas for improvement and make data-driven decisions to enhance their support processes.
Inconvénients
Due to its extensive functionality and customizable nature, there can be a learning curve associated with mastering JIRA Service Management. Administrators and users may need time to understand the platform's features and optimize its use for their specific requirements.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Easy to use bug tracking system
Avantages
Its an effective tool for tracking and managing bugs. Tool is intuitive and easy to use for beginners.
Inconvénients
The search functionality can be improved. Searching for issues becomes challenging sometimes
- Secteur d'activité : Développement de programmes
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Gestión de servicios de TI completa y escalable muy util para empresas de desarrollo web
Creo que es una plataforma muy útil para gestionar los servicios de TI para empresas de desarrollo web o similares. La interfaz de usuario es clara y organizada, y las funciones están bien organizadas
Avantages
Muy fácil de usar, tiene características muy útiles para gestionar problemas, solicitud, etc. de los clientes
Inconvénients
Es un poco costosa, aunque vale cada centavo invertido, puede ser demasiado para empresas nuevas o pequeñas
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Hands down - das beste IT Projektmanagement Tool
In meinen Augen gibt es kein besseres Tool für ein sauberes Projektmanagement, in dem alle Bereiche dargestellt werden können.
Avantages
Es integriert sich nahtlos in den Alltag eines IT Projektmanagers, ist perfekt für die jeweiligen Prozesse anpassbar und bietet unzählige hilfreiche Features
Inconvénients
Manche Integrationen sind etwas kompliziert aber wenn man sich damit beschäftigt ist alles realisierbar
- Secteur d'activité : Meubles
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
buon tool per la coordinazione delle attività
Avantages
mi è piaciuto il fatto che consente di organizzare le diverse task coinvolgendo tutte le funzioni
Inconvénients
potrebbero rendere di più facile utilizzo l'interfaccia grafica
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
JIRA Service Management Review
My experience with JIRA Service Management was positive. The platform provided a comprehensive solution for managing and resolving customer requests and incidents. The ticketing system, along with its customizable workflows, allowed us to streamline our support processes and ensure timely resolution of issues. The integration with other Atlassian products, such as JIRA Software and Confluence, facilitated collaboration between different teams and improved overall productivity. The reporting and analytics capabilities helped us gain insights into our support team's performance and make data-driven decisions. Although there was a learning curve during the initial setup, the benefits of JIRA Service Management in terms of efficiency, collaboration, and customer satisfaction made it a valuable tool for our organization.
Avantages
One of the aspects I liked most about JIRA Service Management was its robust ticketing system and incident management capabilities. The platform provided a centralized place to track and manage customer requests, incidents, and support tickets. The customizable workflows and automation features allowed for efficient routing and prioritization of tickets, ensuring timely resolution. The integration with JIRA Software also enabled seamless collaboration between development and support teams. Additionally, the reporting and analytics features provided valuable insights into team performance and helped identify areas for improvement.
Inconvénients
One aspect I liked least was the initial setup and configuration process. As the platform offers extensive customization options, it required some time and expertise to properly set up and tailor it to our specific needs. The initial learning curve associated with understanding the platform's terminology and features could be a bit steep for new users. Additionally, the user interface, although functional, could benefit from some enhancements in terms of intuitiveness and user-friendliness.
- Secteur d'activité : Jeux d’argent et casinos
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
JIRA Service Management review
Avantages
I like that there are a lot of options and everything i possible if you put enough time into creating what you need.
Inconvénients
I don't like that the access level is separated all across the place. There should be one place that you can see and manage all user access for all Jira pages.
- Secteur d'activité : Internet
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Comprehensive and complex in equal parts
I still feel that I don't take full advantage of the enormous amount of options. It lacks a native Mac application, it can only be used in a web version.
Avantages
After trying many ticketing systems, I ended up with JIRA after using it with an external client. Very capable in all areas.
Inconvénients
It is complex the first time you deal with it. It has a bit of a big learning curve.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Excellent Product for whatever project and teams
I have a good experience with Jira, I also have a extension for conect with visual studio code it's so interesting
Avantages
Really I like it. I use Jira every day. Jira has a good usabillity and hence userfriendly. You also can conect Jira with bitbuket and each ticket you can see the commit related with it. Jira has a excellent tracking of each spring I love this part.
Inconvénients
Sometime or hardly ever, the realtime of platform fail. It only this.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Jira Review
Avantages
I like its simplicity. I like how anyone can use it to interact and follow-up tasks.
Inconvénients
I hate the roles. I need to struggle with my company to have the proper access and roles on Jira , and I honestly am not sure if my company understands how to give me the right access.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Innovating IT Workflows
JIRA Service Management is an exceptional platform for IT project management and customer support. Its customization capabilities and the efficiency it offers in problem resolution and cross-team collaboration make it well worth the investment.
Avantages
The platform offers a wealth of issue tracking features, reports and metrics that make it easy to monitor productivity and identify areas for improvement. In addition, the self-service portal and integrated knowledge base provide end users with useful resources to resolve issues on their own, reducing the support team's workload. Support for process automation is also impressive, enabling the implementation of automated rules and actions to streamline and optimize workflows.
Inconvénients
Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn. Initial setup and customization takes time and effort.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Jira changed my work for good
Avantages
It's a really efficient way to work as a team on many things at the same time, and not lose track of anything.
Inconvénients
The UI is not the best. Sometimes I struggle because I have 20+ tickets and I only shows 10 at the same time.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Buenas integraciones y buen gestor
Avantages
En mi experiencia en el área de software puedo decir que esta herramienta es muy buena para aplicarla en el campo con mucha facilidad y te permite tener una muy buena gestión
Inconvénients
Hasta el día de hoy no me he encontrado con alguna contra
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
An important service management tool for every organisation
Avantages
- Very easy to categorise service requests- Easy to prioritise the service requests- Easy to track and manage service requests- Efficient way to raise and get resolution of the service requests- Great and customizable workflow
Inconvénients
This tool offers a great set of features and one can easily be overwhelmed with so many features. Though Atlassian has published great documentation, learning from the documentation to use is time-consuming. Atlassian should launch a series of bitesize videos demonstrating how to use it for specific use cases.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Jira is The Best Project Management tool
A powerful tool for service management and ticket tracking that has made a difference in my work. It has many values. JIRA Service Management is generally seen as a powerful tool for service management and ticket tracking, with many features, including customization options, automation capabilities, and detailed reporting and analytics. It can also be integrated with other Atlassian tools like Confluence to provide a comprehensive project management and service management solution. Jira is my first recommendation to anyone looking for an efficient solution for their service management needs.
Avantages
JIRA Service Management is a powerful tool that enables teams to customize workflows, processes, and reports according to their unique requirements. It seamlessly integrates with JIRA, allowing teams to easily switch between project and service management workflows while sharing information. The collaboration capabilities of JIRA Service Management are exceptional, as teams can use comments, usernames, and attachments to communicate with each other, ensuring that everyone is up-to-date on critical updates. Automation is another impressive feature that saves a team's time and improves efficiency. Teams can set up automation to automatically route tickets to the appropriate team members, send customer notifications, and update ticket status.Furthermore, JIRA Service Management provides comprehensive reporting and analytics capabilities to help teams track essential metrics and identify areas for improvement. Reports can track response times, resolution times, and customer satisfaction scores, among other things. JIRA Service Management is an invaluable tool that streamlines service management processes and enhances customer satisfaction.
Inconvénients
Limited Mobile App Functionality: While JIRA Service Management offers a mobile app, some users have reported its limited functionality compared to the desktop version. This limitation can make it difficult for teams to manage service requests on the go.
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Jira : tool for project management
Project management(agile) of the IT team (different developer, a manager...)
Avantages
Tool which is very helpful for project management (agile project). Everyone can see the steps of the project, the task... (We can see the estimation of time by task, the deadlines...)
Inconvénients
We have to test ourself to understand Jira, We don't have a lot of demo... available for all functionalities
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Automatización de procesos
Avantages
Tiene muchos puntos a favor como una gestión completa de tickets, automatización de procesos, colaboración efectiva, portal de autoservicio, informes y análisis, entre otros, dando una mayor eficiencia, satisfacción del cliente y mejora continua en la prestación de servicios de soporte técnico.
Inconvénients
Si eres nuevo con este software, vas a tener un poco de complicaciones , por ende necesita cierta capacitación para poder adquirir conocimientos técnicos y poder personalizar tu sistema. No tiene una versión gratuita, por ende su costo puede ser elevado.
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Resenha sobre o Jira -Excelente programa
O jira é um excelente produto, me ajuda muito no dia a dia.
Avantages
O jira tem muitos recursos úteis no meu dia a dia, desde o compartilhamento de ideias a gestão de conhecimento, ele agrega muito em meu trabalho.
Inconvénients
Não tenho ressalvas negativas, apenas achei que poderia ser um pouco mais intuitivo.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Jira user experience
Good experience; this is a reliable tool and its intuitive ticketing system, seamless integrations, knowledge base functionality, and reporting capabilities it has significantly improved our ability to provide timely and effective support to our users
Avantages
JIRA Service Management has proven to be a reliable and feature-rich solution for managing our helpdesk operations. As a dedicated helpdesk tool, it offers a range of functionalities that have greatly improved our ability to provide efficient and effective support to our users.
Inconvénients
Complexity, jIRA can be complex, especially for users new to the platform or with limited technical expertise. The initial setup and configuration can require a significant learning curve, and the vast array of features and options may overwhelm some users.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
JIRA - Wonderful Task Management Tool
Avantages
First of all it has very interactive user friendly interface such that a developer can easily track down their efforts. We can prioritize the critical work first such that it get noticed to all and resolve first. For consistent and efficient completion of task, JIRA Service Management automates the workflow. Dashboard of a user gives a simple picture of what needs to be done or what is remaining.
Inconvénients
There nothing to dislike about JIRA Service Management tool. It is powerful tool for tracking the workflow in organizations.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Robust ticketing and issue tracking
Avantages
Jira Service Management provides a powerful ticketing system that allows organizations to create, track, and manage support tickets and issues efficiently.
Inconvénients
Jira Service Management can have a steep learning curve, especially for users who are new to the Jira ecosystem.
- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
software para seguimiento de casos
Avantages
Ambiente amigable para poder dar seguimiento a los temas actuales de los diferentes proyectos
Inconvénients
Le falta estar mejor organizado con la finalidad de de encontrar de manera mas sencilla las diferentes actividades
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Jira Service Management: Optimice sus operaciones de servicio con la potente solución de...
Jira Service Management is a powerful and versatile tool developed by Atlassian, a leading software development company that specializes in creating products for collaboration, project management, and software development. Atlassian has a proven track record of producing high-quality and innovative software that is widely used by organizations of all sizes around the world.One of Atlassian's most popular products is Confluence, a content collaboration tool that is often used in conjunction with Jira Service Management. Confluence is designed to help teams collaborate and share information more efficiently by providing a central location for storing and sharing documents, meeting notes, and other important information. It integrates seamlessly with Jira Service Management, allowing users to easily access information from both platforms.Overall, Jira Service Management is an excellent service management tool with many powerful features and capabilities. While there may be a learning curve involved in getting started with it, most users find that the benefits of using the platform far outweigh any potential drawbacks. With its integration with Confluence and other Atlassian products, Jira Service Management is a great choice for organizations looking to streamline their service operations and improve collaboration and productivity.
Avantages
Jira Service Management itself, is a robust service management tool that offers a wide range of features and capabilities. Some of its key strengths include its flexibility and scalability, which make it an ideal choice for businesses of all sizes. It also offers powerful automation capabilities, allowing users to streamline their workflows and improve productivity. In addition, Jira Service Management provides detailed analytics and reporting tools, giving users valuable insights into their service operations.
Inconvénients
Of course, like any software tool, Jira Service Management has some potential downsides. For example, some users have reported that it can be difficult to set up and configure initially, especially for organizations with complex workflows or service structures. Additionally, some users have found the interface to be somewhat complex and overwhelming at first, although with time and experience, most users find it becomes more intuitive.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
A truly powerful help desk management tool
Once past the cumbersome process of agreeing on workflows and setting everything up, the journey with Jira Service Desk has been pretty smooth. I recommend it for teams looking to deal with multiple sources of tickets. Streamlining the process buys more problem-solving time, which users of our application always appreciate!
Avantages
Easy use for the agents (help desk consultants) is why we decided on this tool. The ability to connect tasks to our regular projects in Jira Software is another winner feature because it saves a lot of time and allows better communication between teams.
Inconvénients
The major downside to Jira Service Desk is customizing it. I don't know if anyone uses it straight out of the box, but for us, it was necessary to spend a couple of days customizing workflows, screens, and general settings.Another rather annoying thing is the vagueness of the agents' assignments which determines how much we pay for licenses.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Cumbersome and slow, but no challenger
We're using Jira to manage our tickets and it works well. There are solid alternatives and competitors in the field, so I'm not sure for how long we'll keep using jira.
Avantages
The feature set of Jira is very wide, it is possible to achieve a lot. The ticket management system works, and it is possible to customize it a lot. Custom fields, custom status, sceens shown in transitions, automation rules based on triggers, ...Jira being extremely famous, it has the advantage of being easy to connect to virtually anything: sentry, aws, circle ci, slack, notion, figma, github, ...
Inconvénients
The UI is confusing, slow, and sometime very painful. For instance, for the longest time they did not support the markdown syntax in the text boxes. I consider myself very experienced with Jira and yet, I still get lost. Especially when it comes to managing boards or project or admin settings.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Expert service management system
I mainly use it for task management on small projects, but I plan to gradually expand the scope of use as I get used to the operation and screen environment. Since it can be used in a wide range, it is recommended that I use it for task management and workflow for small-scale projects with a small number of people to get a feel for its operation. Sharing issues with project members in other companies or remote locations is possible. You can discuss and work on a common visualized platform, such as managing work progress and solving problems.
Avantages
It is a slightly different tool from the so-called general ITSM system (or service). Operation and maintenance (though not limited to) tend to be individualized. Still, JIRA caters to tasks and support on a "role" basis, so sharing knowledge using OJT is possible, depending on ingenuity.
Inconvénients
It may be a problem due to the multifunction, but I think the problem is that the screen is a bit hard to see. (The problem may be solved by changing the layout of frequently used functions, but I haven't used it much yet, so I think it will be a problem that will be solved as I use it).
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
The right choice for issue management and project tracking
Avantages
Easy to use, friendly UI. You can set workflows on your own for each projects. User role management is great.
Inconvénients
It is a really complex system, so it takes time to reach a deeper understanding.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Good software
Avantages
Good software to track development tickets with integrations to other systems
Inconvénients
User/licence costs could be cheaper, but all good other than that.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Jira my best project management tool
Jira is a wonderful project management tool that has allowed us to interact directly with clients and collaborators who can see the progress of the project for themselves.
Avantages
JIRA gives us the possibility to integrate other tools like github. This feature has helped our team of developers to centralize all our processes in JIRA and in particular to create tickets (User stories) in JIRA that we can use as a branch with Github
Inconvénients
Jira can be perceived as complex, particularly for users who are new to the tool or have limited experience with project management software. The abundance of features and customization options can make it overwhelming for some users.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Hilft uns die Tickets unserer Kunden zu verwalten
Avantages
- Tickets können den zuständigen Kollegen zugewiesen werden- es kann im Ticket mit dem Team als auch mit dem Kunden kommuniziert werden
Inconvénients
- eine Integration zu MS Teams wäre wünschenswert
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
A Necessary Tool for IT/Web Project Management
I love this platform for project management and I strongly recommend it to all project managers, web managers, especially if you are working with vendors/teams outside of your organization. I've used JIRA for years and it's been one of the best platforms in my experience.
Avantages
It's easy to use and to flag bugs/enhancements to our development team. It's also easy to see where items are in the process of being solves or fixed, and it allows us the flexibility to project manage our production pushes easily. It also allows us to easily collaborate with our dev partners, which we can't always do with other tools such as Teams, when we work with outside vendors.
Inconvénients
Sometimes the email notifications can get overwhelming, but I'm sure there's a setting that I can disable there.
- Secteur d'activité : Design
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Good solution for managers
Avantages
A great tool for managers to deal with internal tickets, IT issues, software issues, etc. Relatively simple to send through service requests and other tasks.
Inconvénients
As a user not an admin, somewhat bulky and feels like it adds extra steps to my day. This may be necessary even with JIRA's solution, so may not be a fault with the software itself.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Thanks to JIRA Service, I provide great services. It has basically automated all of my...
Overall, JIRA Service Management has eased how I provide services.
Avantages
I really love how I can provide timely ticket and easily manage when, how and who to provide the tickets.
Inconvénients
I do not like how JIRA can be limited sometimes. I might need to access certain necessary features but JIRA comes short.
