Website Toolbox

Thanks for your wonderful comments! We definitely do strive to have amazing customer support!

Thanks for reporting the issue regarding not being able to use the WordPress theme builder without it damaging your embed code. I've escalated that to our Quality Assurance team for investigation. Can you contact our support team regarding this at https://www.websitetoolbox.com/contact so that they can discuss with you if they have any difficulty reproducing the issue? Thanks!

Thanks for your review! It's great to hear that your forum was easy to set up, is easy for your users to interact with, and has proven to be reliable over the last 2 years you've been with us!

We're constantly looking for ways to make the forum even more easy to use. We'll investigate how we can make photo uploading even more user-friendly. Thanks for your feedback.

Thanks for your feedback! I'm glad you've loved our customer service and ease of use!

What new features would you like to see? Please do let us know so that we can add them. We're constantly working on adding new features and functionality.

Hi Jeff,

Thanks for your feedback, and your wonderful comments regarding our customer service and ease of use.

You can follow these instructions to add links to the navigation menu of your forum: https://www.websitetoolbox.com/support/adding-a-link-to-the-navigation-menu-616

Please also check out the two new themes called Classic and Material that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. Next week we'll also be launching the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

Thanks for your review Petra! I'm glad that setting up and customizing the forum was easy for you!

We've recently worked to make any email delivery issues very transparent to the user. If the email isn't received due to a returned email from the email provider (full inbox, non-existent email address, etc.) , we show a message to the user informing them of that when they log in to the forum.

In the next few weeks, we'll also be making a change that will show a notification in the forum Notifications menu if a user is unsubscribed from any type of email due to the email being returned as spam either because the email provider returned it as spam or the user marked it as spam.

This way it'll be super clear why an email wasn't received by a specific user.

We're also constantly monitoring email delivery to email providers to ensure that your forum maintains the highest possible email reputation score to ensure successful email delivery.

Hi Cathie,

Thanks for your review! I'm glad it has been helpful for communication among your teams.

I'd like to clarify that we do have tiered pricing. We have a Starter, Growth, and Pro plan that each serve a different size forum. You choose your plan when subscribing and can change it at any time.

Your situation is definitely unique! If you're starting with a new team every 6 months, you can keep the same Website Toolbox account and just ask us to erase the content of your forum. That will allow you to start from scratch and still keep the same pricing due to grandfathering.

Hi David,

It seems like everyone loves our customer support and also how easy Website Toolbox is!

Thanks for your feedback regarding the social media and payments features. Definitely check out our Facebook Connect integration (log in with Facebook) and our Paid Access feature (users can subscribe to your content or donate).

Thanks for your review Melissa!

I'm surprised that you you found it difficult to customize the look and feel of the forum. We have many different themes to choose from. The themes have a built-in theme editor with live preview functionality and the ability to set your logo, header image, primary and secondary colors, announcement, custom CSS, etc. I'm not aware of any other forum builder that has such a great theme editor.

If you need any custom design changes, just let us know and our designers will be glad to make some changes for you.

You can share a post by following these instructions: https://www.websitetoolbox.com/support/sharing-a-post-840

Have a fantastic day!

Thanks for your feedback Allen! I'm glad you've found the forum to be easy to use and set up!

Our live chat support is available 17 hours per day and provides immediate responses. Email support is often replied to within 12 hours, but can take up to 24 hours depending on if our development team needs to get involved. We will continually work to provide the fastest support possible.

Hi Jeff,

Thanks for your feedback! I'm glad Website Toolbox has been useful for your group.

You can email your users through the admin area by going to the Users -> Email section. If you click on the View Email Addresses link, it'll even give you a full list of the email addresses in case you want to use a different email system to email the users.

Alternatively, you can download your entire members list in the Content -> Export section of the admin area. You can open it up in a spreadsheet program or even in a database.

Let me know if you have any questions or concerns regarding this process.

Hi Jeffery,

Thanks for your review! It's lovely to hear that Website Toolbox has been easy to set up and maintain and that you think our customer support is outstanding! :)

We do build the platform for split second page loads, so if the page is loading slowly for you now or at any time, please contact us and let us know (websitetoolbox.com/contact). The issue could be caused by custom HTML that you may have added to the header/footer of your forum or by something else that is interfering with normal page loads. We'll be glad to investigate it for you.

Hi Sean,

It's great to hear that you think Website Toolbox is great value for the money and that it was easy to use from the get go.

Please check out the two new themes called Classic and Material that we've launched over the last few months for a fresh new interface. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact.

This year we're also planning to launch a complete redesign of the admin area!

Hi Jim,

Thanks for your wonderful comments regarding the ease of website integration, uptime, and support.

Can you provide some more details regarding what buttons you're looking for so that users can express themselves? Do you mean post reactions like angry, sad, laughing, etc?

Hi Halima! I'm glad you've liked being able to choose themes and make them match your website!

Thanks for the great feedback regarding wanting more themes and for categories to list the topics from their subcategories. The good news is that we have 2 new themes ("Lights Out" and "Compact") currently under quality assurance testing, so they'll be launched soon! Other themes are under development. We plan to launch many of new themes over the next several months.

The second great news is that the change to make categories list topics from their subcategories is already developed and in the final stage of quality assurance testing. It should be launched within the next one to two weeks!

Feel free to contact us directly with any other awesome feedback that you have. Thanks!

Hi Dan,

Thanks for your feedback! It's awesome to hear that Website Toolbox has been easy for you to use!

We do provide phone support. Our phone number is published on our contact page: https://www.websitetoolbox.com/contact/. The phone number is 1-800-921-7803. We also provide live chat and email support. Feel free to reach out if you have any questions or concerns!

Hi Steven,

I'm glad to hear that you've loved our chat support and speedy set up!

Please email me details regarding how you'd like to produce your own theme. Is that via writing all the CSS from scratch, or do you envision a different process? Your feedback will help us understand your needs better so that we can build the right thing.

Also let me know what icon issue you're facing during updates and I'll be glad to look further into that for you.

Hi Kitty,

Thanks for all the wonderful comments! It's awesome to hear how Website Toolbox is working great for you.

The process of making changes to the system does take time sometimes due to it having to be thoroughly tested to ensure that there are no unintended consequences to the forum. Feel free to give us a little nudge by replying to your support ticket and we'll update you on the status of your request!

Hi Dianne! Thanks for the review! It's always great to hear that Website Toolbox was easy to set up, understand, and customize! It's great that the features, security, and customer support team have been what you're looking for.

Please refer to these support articles for information on how to customize and add CSS:
https://www.websitetoolbox.com/support/?q=css

It's great to hear that you think Website Toolbox is affordable, has plenty of features, and provides excellent support Patrick! Thanks for your kind words.

Thanks for your feedback Jenny! I'm glad you've found Website Toolbox to be easy to use and set up!

Hi Rosemary,

Thanks for your feedback! It's great to hear that your forum has been easy to use.

You can definitely modify or remove attachments once they're attached to a post. If you're using an old theme, click the "Full Editor" button to see those options. In the new themes, the quick inline editor will also have the ability to modify or remove attachments without having to go to a separate full editor mode.

Let me know if you have any questions or concerns regarding this.

Hi Kailey,

Thanks for your wonderful comments regarding our customer service team!

Please check out the two new themes called Classic and Material that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. Next week we'll also be launching the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

What additional customization options are you looking for? Your feedback will help us meet your expectations.