Website Toolbox

Avantages

I have a group of dedicated users who love forums. I searched for an attractive forum that could be embedded directly into my existing site. Even before the free trial was over, I knew that I would be purchasing from Website Toolbox. The options to make attractive forums really appealed to me, and setting up the forum was a snap.

One of my users requested a feature (to embed Spotify playlists). I passed that along to the Dev team. I was told it might take 2-3 months, but they would work on it. Surprisingly, they got the feature built that same day! I was stunned!

Inconvénients

My moderators can't seem to delete posts.

Avantages

All the features and the control of them, all the integrations available, social/one log in for users, overall usability for users (like how it brings you back to where you left off in a thread), monetization opportunities.

Inconvénients

Not much - I guess admin panel is a bit clunky, could be a bit more aesthetically pleasing.

Avantages

It has the basic features you would want in a bbs system, easy to set up and get up and running.

Inconvénients

Some limited options with customizing the look and feel. Newer software has more features.

Avantages

The customer service is amazing. They're always quick to respond and handle your issues.

Inconvénients

Functionality can, at times, be unstable if you embed into a Wordpress site. You cannot use your theme builder to change the page or the code will be damaged. All design of the page must be handled through Website Toolbox.
This may not be an issue for other site builders.

Avantages

Website Toolbox is easy to setup, easy for users to interact with and is a very reliable tool for hosting our online forum.

Inconvénients

Some of our users struggle with more advanced features like adding in photos but this is typical of all forums that I use.

Avantages

I love how quick and easy it was to setup my private member site using Website Toolbox. I simply could not believe it after I wasted a lot of time trying various plugins for my WordPress site.

Inconvénients

I would love to see Website Toolbox integrate additional payment gateways and options for paid memberships.

Avantages

Ease of use and customer service - always get good responses to questions.

Inconvénients

Functionality limitations - would like to see more features.

Avantages

Has all of the features we need in a forum and the necessary controls to customize it as needed.

Inconvénients

Admin menu system is not easy to navigate. Not always intuitive. Features are typically there but difficult to find

Avantages

I like the ease of use But I have found the cuztomer service to be the best part of websits toolbox.

Inconvénients

The template (theme) I chose is limited. And I do t want to change it but it will not allow me to add links.

Avantages

Easy to start and no big deal to navigate

Inconvénients

No really big issues worth mentioning thx

Avantages

It was relatively easy to set up and works (mostly) seamlessly. Does very nice job of setting up PayPal subscription accounts for paid forum features. Also tracks when users respond to a post and e-mails me.

Inconvénients

Occasional glitches. Was throwing users out of paid access for a while but customer service fixed that promptly. Sometimes a customer cannot sign in and the issue resolves itself in a day but i can never tell if it was a user error or temporary software glitch. It has a lot of action logging features that I don't have time to play with.

Many features are over my head (and available time) to install or implement. You can blame that on my head and lack of time, or on the software not being as user-friendly as it could be. I don't have anything else to compare it to.

Access issues for a visually disabled user. Maybe this is beyond anyone's capacity to fix but I have a visually disabled user who is unable to consistently access the forum. Has to do with her text reading software not able to pick up click boxes and the like. I think that a tech would need to sit down with her at her computer to adequately understand the access issue. I suspect this is commonplace.

Avantages

Very easy to setup and manage and so easy to post and blog content

Inconvénients

There could be a better user interface to track and see when users were on all in one place

Avantages

Website toolbox has been our provider for our Watch Club Forums (350 members) for 7 years and also hosts forums for a local activity club (65 members). Software is easy to setup and functions very well. Company is constantly updating with new features. Downtime has been zero and if you need support they are there quickly and solve issues promptly. Highly recommend this company if you are looking to add forums capabilities to your association or company,

Inconvénients

Major Software changes should be advised before implementation to administrator.

Avantages

Ease of setting up a forum.
Ease of maintaining a forum.

Inconvénients

Speed. Loads too slow sometimes.
Some features will disappear for users occasionally.

Avantages

Ease of use, and flexibility, offering both Forums and Guestbooks. Very good customer support via online chat and email.

Inconvénients

Limited range of design templates, some a bit dated now.

Avantages

I appreciate that their customer service team is responsive and helpful - all it takes is an email and they jump on whatever the issue is and get it resolved. They definitely know what they are doing and, unlike other companies, they don't send you endless auto-emails with links to tutorials and unhelpful info -- they jump in and actually help fix the issue.

Inconvénients

This tool meets our needs and I currently don't have any complaints.

Avantages

We like how it integrates into our website. Modern interface templates to choose from is a plus. It’s simplicity makes it easy to use from the members stand point. Being able to back up/archive the forum to our own servers was a great must have for us.

Inconvénients

The primary moderators of our forum have noted several Interactive features lacking. We use the software to manage construction projects. Our needs have out grown the abilities of this software. We will have to use something different for the next project.

Avantages

I have owned 2 Yahoo Groups for a good number of years. But I am now moving my discussion groups to this service. The tech support is great and the features are far superior to what Yahoo offers. I like having the ability to exclude advertising which I find very distracting from the purpose of my forum.

Inconvénients

I can't think of a thing that this service does not offer that I need.

Avantages

It’s easy to set up and I’m not a web developer by any sense.

Inconvénients

I had a hard time sizing it width wise at first but figured it out.

Avantages

Very easy to use and the back up from support is second to none.

Inconvénients

Nothing at all, very easy to use, a total amateur can set this up from scratch in under a hour easily.

Avantages

Website Toolbox provides a long list of features for their forum software at a great price. Customer support is always quick to assist if we have any questions.

Inconvénients

Would like more options for color/theme of forum.

Avantages

The software does everything needed and is a 10 out of 10. But where it really shines is when you have an issue or question and you need to contact support. They are always extremely courteous, helpful and do their best to assist you. That makes it an 11 out of 10! Highly recommended.

Inconvénients

I am hoping that they change the format of the emails so that they have a summary/index at the top which makes it easier to use like competitors do.

Avantages

Support, variety of features, very well documented API's

Inconvénients

1/ Help system is located in a window that cannot be detached from the current working area

2/ Would recommend clearer inteface for uninitiated (I expect issues here for moderators).

Avantages

Easy to use and understand.
Easy to set up
Good customization options

Inconvénients

Once you have played around the menus become clearer to understand but can be confusing when first looking at them.
Reporting could be improved

Avantages

Relatively easy to set up - with a few bits of technical language that I wasn't familiar with, but the? icons next to each field are immensely helpful.
The Customer Service was very responsive and helpful - a superb online Chat agent was very patient with my questions and effectively did the set up for me.

Inconvénients

Nothing bad - I found it to be quite straightforward except when it came to the option to embed vs link to our website - I needed some help with that & the Chat Team were brilliant and solved the issue very quickly for me.