Accelevents

Avantages

Ease of platform use. Live chat and support.

Inconvénients

Analytics - They are completely limited and no easy to get the actual information that has value.

Integrations - There no integrations to Salesforce and Hubspot are minimal with the necessary tracking requirements not possible to pass through.

Registration Source Tracking - There is none if you have host your event on your own landing page. You cannot track where a registration comes from i.e. social media, direct, etc.

Does not support events streamed in multiple time zones in any efficient and organized way

Avantages

It allows our event to appear polished and professional. This was our second event, and we learned more as we went. The Help Desk is The Best! Even though it is probably more AI-driven than I know, I would like to think that they really are that kind, patient, and knowledgeable. [sensitive content hidden] was truly amazing! And, all of the others too! In the thousands of questions I've asked, I've only had one who just referred me to the manual without walking me through the issue. I think adding screenshots WITH RED ARROWS is so smart! I don't remember them from last year.

Inconvénients

There are so many options, we only choose the "basics" that we need, because even that is a lot to cover for only 1 person. It would be helpful if the Virtual, Hybrid, and Live event platforms were separate and offered a more basic plan, without so many options (like ticket types) and, have a "checklist" to confirm all of the buttons are clicked that should be. --The manuals are burdensome. I found that if I just Googled "Accelevents how can I..." it was so much easier, as it usually just linked that part of the manual, so I didn't need to search it. Even though I remember thinking that some of the info was outdated. Some buttons may not be where they used to be? --We are a small non-profit, so Accelevents is a considerable expense for us, even with the massive discount. It could be more manageable if the plan were less expensive and many of the options were add-ons. Also, the $250/hr for a dedicated event person is definitely not possible but thankfully the help desk assisted when needed!-- We thought we would begin to use it for Webinars, but I don't have the time it would take to learn how to do a live event and organize it all. We will need to rethink using it again.-- It's unfortunate that when one duplicates the event, you must recreate so much to check everything, specifically, the transitions between the sessions and the waiting media. And, since our videos were coming from YouTube, they don't come in at all so you can't check if the link is correct--

Avantages

It is a somewhat complex but efficient platform and it adapted perfectly to our needs and those of our clients creating a memorable interactive event with suppliers, developments and prices.
It allowed me to record the entire session and then make it available to the attendees.

Inconvénients

I have no complaints about this tool, it works well.

Avantages

The product dashboard easy very intuitive and easy to navigate through.

Inconvénients

The product is generally good no complaints.

Avantages

This software is so easy to use. JUST WHEN YOU THINK you need to have this software needs a function that doesn't exist you ask CUST SUPPORT in a panic how in the world you will possibly make it work they are 5 million steps ahead of you. Not only that but within 5 seconds they reply with a warm stress free reply that reassures you that your event that you spent countless hours on is going to be the most amazing and successful event that could have possibly existed for your cause. I AM NOT A TECH SAVY PERSON! BORN IN THE MILLENNIAL GENERATION I STUCK AT COMPUTERS! but they have made it beyond easy! My second year happy to plan this even thanks to these guys!

Inconvénients

the only thing i don't like about this software program is that they don't have the outreach that other auction softwares have that they send out technical help for the actual event to make the event smooth as possible. Even though they are there to help at every second through the site i can only imagine the absolute craziness if the top notch service was right in front of you

Avantages

This platform was very easy for my busy non profit team to upload silent auction items. It provided our patrons with a fun and easy way to donate to our cause.

Inconvénients

We had a few glitches in loading on some browsers, but the support line helped us out quickly. We got feedback from participants that they wish they couldn't remember their passwords from the year before.

Avantages

Accelevents integrates with my current tech stack nicely, but they are exceptional at giving my team the ability to maximize the engagement opportunity for both our attendees and our sponsors or partners. If you're hosting an event and want to showcase different assets or give special attention to special partners or divisions, this is the best way to do it.

Inconvénients

This is one of those things where it's not about Accelevents, it's purely about event planning in general. Events are complex. Accelevents is actually one of the best ways to help navigate a complex event.... so I guess that goes to show you that I don't have much I dislike :)

Avantages

The site is extremely user friendly without the need to be a technical genius. It is very clear how to set up your main page and then to add items, including names, photos, and descriptions as well as bidding information.

The auction is also extremely user friendly for your bidders. People can simply bid from their phone or computer following an easy few step process. Bidders are also alerted immediately if they are outbid adding a competitive edge to the bidding. Because the auction is online, there is no limit on who it reaches. The site can be shared outside of your targeted group.

Inconvénients

This was our second time using AccelEvents for our online auction. After our first auction, we made suggestions for areas that could be improved and all of those changes were implemented.

Avantages

Cost , ease of use for bidders, ease of use for staff

Inconvénients

I wish you could more easily change the order of items once uploaded (more like a number system, like a Netflix wish list), and I wish that we had the option of sending out blanket notices to our bidders ("Auction closes in 10 minutes, place your best bid now," or a thank you to all bidders after the fact).

Avantages

Highly recommend. We are small nonprofit that couldn't afford the higher cost options. Also they didn't have a text to bid option. Accelevants is both functional and affordable AND they have really awesome features.

Inconvénients

Sometimes inputting the data can be glitchy; however, their customer service reigns supreme so we have always figured it out together and fast.

Avantages

Easy to use on both the front- and back-end; Low cost but great value; Fantastic customer service

Inconvénients

Some limited options with customization and graphics

Avantages

I enjoy using Accelevents to help create and manage events for high school fundraising. The site makes it easy to put together a website for the event, is very customizable, and there are a lot of different options for tickets and fundraising. One of my favorite things is they have added an update that lets you create seat-specific tickets for your venue! I was able to create a map of my room for a Paint Night event and let buyers choose their seats in advance!

Inconvénients

Only parts of the website are editable (header, logo images) so there could be more customization.

Avantages

We used this software last year for a car raffle and were very anxious about the project and the software. However, the Accelevent team walked us though all the steps in a timely manner and software was very easy to navigate. This year they added an app that has made offsite sales easy. They also added more staff to assist with questions and an automatic email with the question and answer so it can be referenced again. Just yesterday they updated the tool bar to work better....always improving!

Inconvénients

Graphic manipulations in the website building.

Avantages

The Accel Events platform was exactly what we needed to support out 2 school fundraiser. We were able to have all of the functionality we wanted and the cost can't be beat. Also, the customer support was outstanding. We work with a number of vendors and haven't had such prompt response from support in terms of time to an answer from any ther vendor.

Inconvénients

The only cons that we experiences were not having all of the reporting bells and whistles available to us online. All of our data was easy to download and get to the info, but it would have been nice to have some more flexible reporting. That said, this was not a huge deal and only a want not as much a need.

Avantages

We are a small non-profit organization and for us, every dollar we spend matters and must be maximized. We host fundraising events about twice a year and have used Accelevents for these events for two years. It is much less expensive than competitors and is very easy to use. Customer support is excellent, always available. We have never had an issue! I am extremely confident in this product and recommend it to everyone.

Inconvénients

The website builder is a little bit glitchy and sometimes I need to restart my browser.

Avantages

The ability for guests to select their own seat or table location has been an even bigger plus than we first imagined. Customer service is also fantastic— immediately responsive. Easy to set up, easy to run and, when we just had to postpone an event last weekend because of new state COVID health orders, refunds were incredibly simple.

Inconvénients

The app could be better developed from an Admin usage point of view but the full site makes up for that.

Avantages

Easy to use, intuitive interface with strong features

Inconvénients

Honestly do not have a CON. Perhaps the only thing to improve would to be add a few HOW TO videos to the website for quickly getting users up to speed on all of the features.

Avantages

Customer Service is my favorite! Second would be the ease of bidders signing up and collecting their payments.

Inconvénients

We sell several expierences in our auction and last year we used the ticketing option which wasn't great for us so this year we put the expierences in the auction part, worked ok but still trying to figure out the best option for our expierences.

Avantages

I loved the intuitive nature of the software. It did not take long to learn and put it into application. It has every option I could need to run an event. I love the mobile friendly part too, it makes it so user friendly.

Inconvénients

It would be nice to have an option to do a live auction? Not sure if this is possible or not.

Avantages

Whenever we had a question, it was answered right away. Everything was straightforward and self-explanatory.

Inconvénients

It was a little frustrating that there were character limits when you download the catalog but not the item sheet, so in order to do everything we had to put in all of the short catalog descriptions, download that, and then delete the short put in the long descriptions for the sheets. It would've been helpful to have two text boxes, one for item sheet and one for catalog so that we didn't have to go back and forward. Also, there was no notice of these character limits so we didn't figure it out until we asked about. Clearer descriptions and additional text boxes would really help expedite the process.

Avantages

Appreciate the template for downloading auction items from a spreadsheet.
Event view is clear and easily distinguished between the opening and current bid.
On-line support was near instantaneous.
Will definitely continue to use in the future.

Inconvénients

I wish Item Code could include numbers as well as letters, to make it easier to record multiple submissions from individual artists.

Avantages

This site is easy to use and the staff is always on hand to help out if needed. We have used this site for two years and plan on using it for years to come.

Inconvénients

honestly, nothing...any time we ran into a question, they always helped us out.