BigChange

Avantages

Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place.

Inconvénients

As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier.

Avantages

NOTES!!!! being a transport manager being bale to have files on the fleet, with real time actions, keeping all documents together showing a stream from report to completion of faults and issues which keeps us compliant

Inconvénients

One small change in a job type for example and you have to go back and change everything related to this, worksheets, alerts, ....

Avantages

The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks. Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from.

Inconvénients

At times some adjustments & changes are often discussed and then taking in excess of a year.Additionally there are a few things which might seem like a minor tweak but could often requires hours of back and forth. Sometimes some factors of Job Watch are very binary and sometimes require some further flexibility.

Avantages

It rolls many functions of the business up into one place, making managing and cross referencing between them much easier. The customizable aspects also make the job management side feel more unique to our own needs and allow us to adapt it on the fly rather than trying to work out how to make a system work for us. The support team are also always incredibly helpful!

Inconvénients

None that come to mind immediately. We did have a couple of things we would have liked at integration but they have all been added since throughout various updates (Such as colour coding for jobs on the schedule)

Avantages

Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it.

Inconvénients

It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use.

Avantages

I like the simplicity of the design, almost everything is available to export data and can be a very useful asset to the workplace

Inconvénients

The feature i least like the most about BigChange would be the stockig aspect, As a buyer and from a procurement sector, there is lack of detail and can be rather difficult to accurately manage stock levels currently.

Avantages

Planned maintenance scheduling and automation of job creation

Inconvénients

How the tracker picks the closest road to machines/ vehicle location instead of actual location which can sometimes be a few miles away

Avantages

Ease of navigating the system. Changing from map to schedule etc.

Inconvénients

Adding stock and equipment isnt the easiest

Avantages

being able to easily idenifty where vehicles are in real time

Inconvénients

the tracking is hard to find when things go wrong for example we lost 3 days worth of tracking

Avantages

It's promoted organisation and consistency across our workforce in the office and the field.Professional worksheets and reporting.

Inconvénients

So cons are the equipment (stock) side of the software could be much better i'm excited to see the coming changes.maybe need a bigger tech team? I understand there are a large number of business types all wanting different operating functionality and all experiencing different issues but the time taken to solve some of our issues has been way too long.

Avantages

Giving engineers jobs on tablet and getting correct job cards

Inconvénients

There have been a few outages in the past which halt operations

Avantages

The simplicity of using their system compares to competitors

Inconvénients

I think the overall package serves my purposes and nothing to dislike.

Avantages

Great for scheduling, administrative tasks are easily accomplished. Features being added continuously.

Inconvénients

Exporting data could be more versatile, but this has improved as I've used BigChange and will, I'm sure, improve more as time goes on.

Avantages

how you can see in real time were all my staff are located

Inconvénients

the amount of info that big change pulls when you down load a report

Avantages

The mobility and ease of use has made my day to day tasks effortless

Inconvénients

I feel like being able to use two different mobile devices seamlessly without loosing progress on reports would be amazing, such as starting a report on one device and then moving to another such as a laptop and logging in to have all the pictures which have been uploaded still in the app instead of logging in and having to start from scratch.

Avantages

This software is perfect for our requirements for general day to day fleet management. We don't use it to the full capacity that it provides at the moment. So many options and features that can eliminate the cost of paper transfer and administration.

Inconvénients

Fortunately I have no issues with the software. The only criticism I could mention is the input of customer POI's as we have customers that overlap on the system and have had to polygon the boudaries

Avantages

The product is easy to use and to also train people to use, it has lots of help and the customer service is excellent

Inconvénients

I would like to see jobs to be put in an order for nearest to furthest for morning and afternoon jobs as this would help with scheduling as our jobs are booked for 08:00 - 12:00 and 12:00 - 16:30

Avantages

There is such a vast array of help within this software to help you run the business.

Inconvénients

Only the fact there is so much and I do not have time to learn all the features, those using it on a daily basis with our organisation however are able to point me to wherever I need to go.

Avantages

This software has really helped us grow as a company. Not only does it keep all aspects of the business in one place from initial inquiry, quotation, booking and then through to attendance and invoicing it does so relatively easily and when there are issues thee team are on hand to help.

Inconvénients

There are a few areas that could be improved. One particular issue is not being able to add a comment/note to a photo taken within the app. Having the ability to use this like other "snap list" apps would be great but without creating endless worksheets we have had to opt for a better solution away from Job Watch.

Avantages

1. Nice bunch of people to deal with2. Reliability and wants to help

Inconvénients

SchedulingStock controlSage 50 cloud integration unreliable so we use sage 50 server based

Avantages

The system is fantastic for scheduling work, tracking the whereabouts of the vehicle so that clients can be updated.

Inconvénients

I would like the calendar to be more accessible to add rotas etc more easily but this could just be something that I haven't managed to access properly yet.

Avantages

We have full visibility of jobs it enables us to complete a whole transaction for a customer end to end process and enables to see what stage we are at for the job.Engineers have full details of their jobs, it reduces admin time, the financial reports are great. The more we explore the system and it's capabilities the more it enhances our processes.

Inconvénients

Templates can be timely to create and sometimes problematic - the font often changes and formatting can be a pain.

Avantages

Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users.

The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.

Inconvénients

It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding.

Stock module could be improved, enabling stock usage deducted from stock holding without manual process.

Alternatives envisagées 

Dynamics 365

Pourquoi choisir BigChange 

Microsoft Dynamic did not work for the company and investment to develop the software was costly. It did not tick all our business requirements either i.e. vehicle tracking, tablet users etc

Logiciel antérieur 

Dynamics 365

Avantages

Service scheduling and ability to schedule in real time

Inconvénients

we would like a way to be able to track where we are with servicing, provide alerts when jobs are due and ask BG to look at how this can be done. We know through Road Crew that this isn't yet a feature/

Avantages

Easy to use for job management and tracking. Not so easy with integration into existing processes so needed to adapt but quickly started to see the benefits of the system

Inconvénients

There is no flexibility with regards quotation templates. If you create your own it can only be downloaded as a pdf not word so there is no flexibility to amend it. The process for creating and populating templates is complicated and help from Big Change to implement is expensive

Avantages

Simple and easy to use while still providing every bit of information you need

Inconvénients

Some worksheets we can’t build and have to buy additional software

Avantages

Instant updates from the field engineers to the office enabling the support staff to update customers , it has a built in vehicle tracker which saved us money as we was able to remove our existing trackers from the vehicles cutting down on running cost , we have also reduced our paper work by 85% which is a saving to the company

Inconvénients

Stock systems is not straight forward and site asset logging does not work how we would like it , but knowing big change this will be sorted in the near future

Avantages

the extensive features which help us sell to clients

Inconvénients

some promises are not kept regarding development items. i think the platform needs more development items addressed as there are still key features of the platform that can't be utilised easily and are very clunky/long winded like stock or the customer booking site which is fairly useless from a customer view.

Avantages

The CRM means we have all the info we need in one place. We can even add custom fields to suit. All of our jobs can be scheduled and monitored in real-time and the schedule synchs with the operators apps and van trackers. Should I need to run an analysis or see some data, I can use the filters to find the data I need and then download it straight onto an excel worksheet.

Inconvénients

Not sure if it's already a thing but it would be nice for me to have my own test area where I can Test/get things working away from the normal schedule and before I send it live for the operators.

Avantages

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Inconvénients

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Avantages

The day to day scheduling is easy and very effective

Inconvénients

Collaboration does not work at all we have had any times trying this and and still not working

Avantages

Was a good software when first used and was easy use on the pda

Inconvénients

Big change seem to of grown now and don’t listen to the old customer with the support is now poor

Avantages

It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails.

Inconvénients

There's nothing I don't like about the software

Avantages

We have a large mixed culture of drivers who can sometimes find it a struggle to understand basic English, the Samsung tablet is easy to operate and the step by step instructions makes this easier for all to follow.
We have a good team of office based staff here that can go into the program and make basic changes to assist our business and drivers without having to always contact the BigChange support team.

Inconvénients

Network sometimes freezes causing the delivery crews to have to use their own mobile devices for navigation, this does not happen on a regular basis.
Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence.
We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card.

Avantages

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
Road Crew are always helpful and knowledgeable and theon-line help centre is also useful.
The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage.
Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

Inconvénients

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

Avantages

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this.

Automation, photographic job reports, workflows which drive consistency and track your engineer function.

Inconvénients

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Avantages

It does everything that my business requires to be efficient and offer my customers excellent service

Inconvénients

Nothing its near to perfect as can be compared to other systems on the market

Avantages

traffic management updates, a live update to daily tasks and how my team are getting on, the office team can see exactly what issues develop on site as they drivers are visiting clients.

Inconvénients

The time it takes from request to implementation of a critical part of any transport related business.

Avantages

The facility to invoice live and make cash flow through the business improve.

Inconvénients

The schedule does not have dynamic scheduling

Avantages

We like the fact that we can monitor our engineers out on the road and can quickly receive their job sheets electronically without the concern of lost paperwork.

Inconvénients

The site tends to freeze regularly. I did mention this to a member of staff and they said it was down to google. When google is working as it should but The Big Change is the only thing that is freezing.

Avantages

The tracking facility is what we use most to locate vehicles whilst customers have them on loan allowing us to make sure they are being used and treated correctly. It also helps with any legal questions we may have relating to speeding locations ect.

Inconvénients

The software is a little more expensive than other systems but this does what it says

Avantages

This is a really easy system to use, you can design to meet your company needs for policies, procedures, health & safety. You can manage the system yourself, you do not need software engineers to design your worksheets this can all be done in house

Inconvénients

There is a big opportunity to increase a HR facility. We currently pay for HR Access for our HR needs, when we could run just one system but improvements need to be made. the message system could do with having the ability to add an attachment and the text amount increased. A URL (as requested by me as a development request) to the notes section.

Avantages

The functionality of the system is great, we make best use of the system onsite to show evidence of jobs and allow our customer to sign off works which removes any confusion over a completed job.

Inconvénients

One issue we have found is, when jobs are uploaded to the big change the map will only show one job per location/postcode, the projects we are awarded could have up to 10 jobs on one site under the one postcode so on a overview the map doesn't show our full capacity.

Avantages

The ability to remote manage, and the detail recoverable from the system.

Inconvénients

Multiple ways to achieve the same result. System could be simplified, and identify the best way to achieve a certain task.

Overall I have very little criticism towards a well engineered management system.

Avantages

This is an excellent platform with the flexibility to fit any business who have workers in the field.
We've rolled it out without any instructions, it's that intuitive.
It also integrates with our back office software to create jobs and update when the job is complete.

Inconvénients

I wish we could label the fields in our own language to make it even more user friendly. e.g. The resources for us are drivers and engineers

Avantages

This system looks stylish and non threatening to use for both user & in the customer portal section. The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.

Inconvénients

The customer portal has the potential to hold a lot more information when customers are booking their jobs through it, it would be a lot better if the customer was able to select the piece of equipment they want to book an engineer for. It would also be better if their service documents, gas safeties etc could be stored there for the customers to access as and when they want to.

Avantages

Big Change is really easy to use. Simple and effective training made it easy to learn this new system.

Inconvénients

When first transferring to Big Change, integration with our existing software did prove difficult. After some getting used to and extra training we use Big Change to the best of our ability.

Avantages

The scheduling is imperative to the day to day running of our business
Being able to invoice straight after the works are complete is crucial to us as a small business
Tracking our resources is perfect for scheduling future jobs

Inconvénients

There are possibly too many features and so it can be tricky to know if we are maximising the use of the software

Avantages

Web based, no local or network installation required.
Clean, easy to use UI.
Excellent customer support.
Good, regular roll out of new features.
Excellent communication between back office and filed engineers.
Ability to create custom job card and financial templates.
Ability to create custom worksheets with questions applicable to a specific industry.

Inconvénients

The software can feel prescribed and my require a in house procedure change to fit the software.
A wider range of built in reports, with more user selectable parameters.
Stock handling side of the software would benefit from an update.
Some areas of the mobile companion app could be more user friendly.

Avantages

Simple and easy to use workflow configuration. A solid application which works as expected with extensive automation and integration

Inconvénients

The booking site could be improved otherwise all other features are great