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- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Oubliez, il y a beaucoup mieux
Très déçu de mon investissement, cette société étrangère n'est pas au point au niveau local, à la moindre demande on nous dit attendre un retour d'Angleterre, et on avance jamais.
Avantages
La géolocalisation est très bien intégrée dans le logiciel
Inconvénients
Service client qui brasse du vent, changement d'interlocuteur trop fréquents signe d'un problème au sein de cette société
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Big Change Review - It can really help your business grow and it is fantastice for mobile...
We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.
Avantages
It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.
Inconvénients
Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.
Alternatives envisagées
Salesforce PlatformPourquoi choisir BigChange
2019Pourquoi passer à BigChange
As it was simple to set up you did not need expensive software developersRéponse de Simpro Software
Hi Sally-Ann
Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers.
It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team.
Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate.
If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly.
Many Thanks
Ian Burgess
Chief Customer Officer
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Bigchange Review TDS
For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected.
It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh.
Avantages
- Invoicing
- Scheduling
- Fleet tracking (although this is starting to fail)
- Pricing
Inconvénients
- Outrageously high costs to set up quoting documents.
- CRM systems constantly failing on job watch.
- System crashing when zooming into maps on phones / tablets.
- Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal.
- Starting to feel old and clunky.
Réponse de Simpro Software
Hi Jake,
Thank you for taking the time to leave us a review.
We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously.
I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly.
We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered.
Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs.
Kind regards
Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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The centre of our business
Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface.
Avantages
It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer.
Inconvénients
The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.
Réponse de Simpro Software
Hi Dave,
Thank you for your review and for taking the time to provide feedback on your experience with BigChange.
Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you.
We are always looking for ways to improve our services and your feedback is valuable to us.
I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Big Change - our vital office tool
Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents
Avantages
Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent.
Inconvénients
I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information.
Réponse de Simpro Software
Hi Alexina
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals and I want to thank you for your feedback on BCU, I have passed this on to the team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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BigChange
Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.
Avantages
My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.
Inconvénients
I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach.
Réponse de Simpro Software
Hi George
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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2 years+ BigChange use
BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.
Avantages
BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).
Inconvénients
We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.
Réponse de Simpro Software
Hi Abby,
Thanks so much for your feedback.
We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Hudson White Services And BigChange
Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.
Avantages
User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!
Inconvénients
mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.
Réponse de Simpro Software
Hi Brent
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Automobile
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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A comprehensive job management platform
Our overall experience has been good, and much of this is down to the people at BigChange, whom I have to say are always a pleasure to deal with. From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly.
Avantages
BigChange has a friendly and appealing interface that is easy to navigate. Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move. Scheduling a job is easy and being able to see live progress on any job is very useful.
Inconvénients
As with many comprehensive packages they didn’t start out that way meaning they have grown arms and legs as time has gone by. This can mean that as more aspects of your business gets integrated with the system some areas fall short in terms of features or functionality, especially if your industry is part of a smaller customer base. For example, many of your personnel’s information is needed to the point that the system becomes a natural HR hub or platform, but permissions are either too much or too little to keep this information withheld enough from other staff in some cases. Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying to book holidays. The system has so much to offer that inevitably many will pay for functionality they simply don’t need. A 500mb data allowance per tablet per month is virtually impossible to stay within on a platform that encourages plenty of photo taking as part of workflows - this results in high excess data charges…a very painful and unneeded extra cost.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Creator and end user
Avantages
Ease of use, simple interface, packed with useful features
Inconvénients
Library could fo with sub categories as it can be a night mare to locate the correct info
Réponse de Simpro Software
Hi Andy
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have passed on your comments about the library aspect to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; here is my email [email protected]
we're always here. Cheers! Louise
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Avoid, save your money and find an alternative software
AVOID, do not use this company. The software is awful, isn't very user friendly and is basically a glorified tracking system. The salesman was very pushy and tried to arrange several meetings with us for a demonstration, which we declined on several occasions but he wouldn't give up so we agreed to have a demonstration, he made the system look great on the demo version which is all populated but in reality it would take years to input that much data. After the demonstration we was given a contract to sign and felt very hassled into signing. We reluctantly signed but didn't set the system up for a few months as we just didn't have the time to spends hours and hours inputting data. I contacted Big Change and said we had changed our mind and wished to cancel the contract, we were told we couldn't cancel and was sent a County Court Judgement for £50,000 and had to pay an additional £4,000 in court fees. We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or support offered and they blame the customer, you would literally need to employ a full time member of staff to input all the data they expect from you. We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!
Avantages
There is nothing positive to say about this Software
Inconvénients
Overpriced5 year contract too longVery little supportPoor software
Réponse de Simpro Software
Hi Chloe
Thanks for taking the time to share your thoughts. I am aware of your account and my team have been trying to engage with your company for over a year to come and help out and have offered to attend in person to do so but sadly with no response from your side (Tony, Jason, Suzanne). I know you purchased the system during Covid times and this would have had an impact on us being able to train in person but our offer stands that we would be happy to come and spend time with you to show you the benefits of the system and how it would work for you.
If you need any help please feel free to reach out to me directly.
Many thanks
Ian Burgess
Chief Customer Officer
[email protected]
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Beats the old fashioned paper work
I cant express enough been an ELECTRICIAN for 30 years how much easier this is
Avantages
Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing
Inconvénients
Nothing im more than happy with my work tablet
Réponse de Simpro Software
Hi Keith,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Will one day be a great allround product
Avantages
Once used to the process, simple repetitive quotes are easy and relatively quick to complete
Inconvénients
As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software
Réponse de Simpro Software
Hi Luke,
Thank you so much for your feedback.
We're sorry to hear about your bad experience with the CRM system and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
If you know who your Customer Success Manager is, please reach out to them for assistance as we want to ensure you get the best use out of the system. Alternatively, please email me directly, and I will escalate it. [email protected].
Thanks for taking the time to write this review; it means a lot to us.
Best Wishes
Louise
Customer Marketing Manager
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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No regrets, simply the best.
We wanted to reduce paperwork and speed up invoicing. This it has done and more!
Avantages
Even though we learnt as we went along and improved things massively it is intuitive and usable from day one.
Inconvénients
Quite a few server problems in early days but getting better all the time!
- Secteur d'activité : Construction
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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The Go To for all your resource and fleet management.
Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.
Avantages
- Intuitive UI- Great Support- Live Tracking- Customisation
Inconvénients
- If you have multiple systems you cannot use them both with the same e-mail easily.
Réponse de Simpro Software
Hi Mark
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Big Change Review
Avantages
The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.
Inconvénients
It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.
Réponse de Simpro Software
Hi Melissa
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Excellent all round system
Avantages
The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get
Inconvénients
There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam.
Réponse de Simpro Software
Hi Heather
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go.
We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Big Change Review
Great!
Avantages
Helps us become more efficient as all the information we need for our jobs is all in one place. Incredible support from the road crew.
Inconvénients
Can become a bit complicated at times however it’s an easy learning curve to come over. Can be overwhelming at the start but all the support is there to help if needs be.
Réponse de Simpro Software
Hi Jamie
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review, it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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I’m a convert!
I moved to Home Services who were already using BigChange and I have been on a journey! I find the live elements and customer history really useful, along with tracking, costing etc and I know we would use it more! I struggle sometimes with the reporting element but the RoadCrew are super helpful and supportive regardless of how silly my question is! I have to say I’m a complete convert now!
Avantages
It is really easy to interrogate and interact with
Inconvénients
Not easy to work out how to use reporting etc, without using the university. Sometimes counterintuitive compared to other planning applications. Would be helpful to be able to easily build and interrogate reporting. Sometimes not able to report on certain things eg worksheets
Réponse de Simpro Software
Hi Robyn
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals, thank you for your feedback on the reporting function I will pass this on to the relevant team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Great product for security of the device
The ease of been able to lock down the tablets so that they are user friendly and secure if a device is lost, with them been used by drivers this can easily be done.
Avantages
They have a knowledgeable team that can assist our IT in getting the best out of the product.
Inconvénients
As an internal IT, it would be advantageous to be able to manage certain parts of the administration ourselves.
Réponse de Simpro Software
Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Meubles
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Sherbornes Review
Our overall experience is good and we are using the mobile app more for the drivers timesheets, expenses and vehicle checks which saves time and paperwork.along with the tracking of the vehicles it's a good and easy system to use and has a lot to offer.any issues are dealt with by your staff quickly and the help and communication is good.
Avantages
big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools.
Inconvénients
As i implemented the daily walk round vehicle checks on the mobile app which was relatively easy to set up i was disappointed that you can't print off these checks or any defect reports to keep on a manual file.
Réponse de Simpro Software
Hi Wayne
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with vehicle checks, please do reach out to Roadcrew or your Customer Success Manager who will be able to advise on this.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Great piece of Software!
Avantages
Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!
Inconvénients
The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.
Réponse de Simpro Software
Hi Jane
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Big change review
Avantages
It adapts to the different areas of the business
Inconvénients
There are functionalities in the suggestions that were not implemented/ thought.
Réponse de Simpro Software
Hi Marina
Thank you for your feedback, we really appreciate it.
If you would like any help and support in navigating the system and learning any functionalities you are unsure of, please reach out to our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Best wishes Louise
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Great for large businesses
It's great for what we use it for (large business - engineer/job management) but I could see there being issues with smaller companies due to costings etc.
Avantages
Feature rich product with heavy customisation available which can make the product truly unique to each company.
Inconvénients
it often grinds to a halt/slows down in the evenings which is when I use it the most.
Réponse de Simpro Software
Hi there,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
I am sorry to hear about the experiences you are having with the speed of the system on an evening, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Louise
Customer Marketing Manager
- Secteur d'activité : Sécurité et enquêtes
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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My Review of BigChange
I really like using BigChange as it lets everyone update the sites in one central point
Avantages
It can be used as a central system for all colleagues and employees.
Inconvénients
Without adequate training, it is not the easiest software to use.
Réponse de Simpro Software
Hi Hanaan,
Thank you for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We also appreciate and value your feedback. If you do require further training on the system, please reach out to the Roadcrew team or your Customer Success Manager and they will be able to support you with this.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
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