authorize.net

Avantages

- Very easy to use towards transactions, refunds and troubleshooting any and all patron issues within our site.
-Allows to run reports for settled transaction, dispute declined transactions and see where fraudulent purchased might occur.
- Has access to extended actions that allow us to void transactions, go into our accounts linked to the terminal and locate specific details we cannot always locate otherwise.

Inconvénients

-Can be a bit slow with processing requests or locating specific transactions.
-Is temperamental with the variables (i.e. first, last name, zip code, etc.) when running reports. Have to be careful when entering data, must be exact or actions may not always be carried out clearly.
-Running reports will not show transactions within the last business day, setlled or unsettled.
-Processing refunds has a 90 day limit.

Avantages

Deposits are quick enough and usually only take a couple of days. Works well if you need to accept electronic checks.

Inconvénients

Customer service is basically nonexistent. You're better off searching online forums for troubleshooting issues. Account specific resolutions take a ton of time.

Alternatives envisagées 

Pourquoi passer à authorize.net

Avantages

Authorize.net is fairly simple to set up, customize, and connect with other software. Giving customers the option to pay invoices online saves me a ton of time.

Inconvénients

Of course, there are fees to use any payment processor like this. I feel like the fees can be a little high, but it is what it is.

Avantages

You can accept any card payments which gives ease of payment and receipt, processing sales is never easier!

Inconvénients

As a business you wanna cut down costs and though their rates are fair, youre expecting more options to cut down costs.

Avantages

Easy to implement, easy to use, very secure, great support
I love that we have the ability to configure FRAUD traps and that help us to check flagged transactions.

Inconvénients

I really do not have anything to ask. So far we have all functionalities we need.

Avantages

Processing credit card payments with Authorize.Net gives our customer's the piece of mind they need. Information is kept secure and ultimately protect us from fraudulent charges.

Inconvénients

It's pricey, from set up, monthly as well as per transaction percentage.

Avantages

The fact that it is compatible with WordPress makes my life a lot easier. The per transaction fees are very competitive as well.

Inconvénients

Monthly fees are always a con. It would be great to have fees strictly calculated based upon volume of sales.

Avantages

We've never had an issue in using this software. It's reliable, simplistic and a great utility as a processor.

Inconvénients

With regard to some of the authentication measures you can set in order to minimize the likelihood of fraudulent transactions, the available options will often perform as expected for domestic customers. However, if the customer is not based in the United States, their transaction may be declined because the system is not able to authenticate their billing information, which can lead to a frustrating experience for your customers.

Avantages

I like the authorize.net’s online portal is easy to navigate and find transactions.

Inconvénients

I wish there was a way to do unmatched refunds for older transactions.

Avantages

Authorize.net makes it super easy to take payments through our ticketing system. If we weren't able to link these programs getting payments would take a lot more effort, but this provides ease for the front and back end.

Inconvénients

The software uses another third party processor that adds additional fees, but overall doesn't harm the effectiveness of the program.

Avantages

We like that the integration, management, and overall quality of the software is great!

Inconvénients

I don't care for the password reset functionality, but customer service is helpful if you ever find yourself in a bind.

Avantages

I like that Authorize.net is easy to integrate into our website and other things that we use to accept money. It makes it seamless when needing to do event registration. They also have a great app you can download and use for transactions which I really like and has been a simple way for us to take money at events. Definitely recommend.

Inconvénients

I haven't found anything with the software I don't like. It seems to be good for our needs and we don't plan to switch anytime.

Avantages

The solution can do almost anything for your payment needs.

Inconvénients

I would like a more fully baked B2B option for Invoices.

Avantages

Easy way to collect payment from our online store.

Inconvénients

Don’t really have anything bad to say. Last time a fraud order came in, we tried refunding via authorize.net and it didn’t go through initially while refunding from the backend of our store. Then went in directly to authorize.net and we were able to successfully refund.

Avantages

This software is so easy to use. I love that it can store credit cards or I can store them on my own depending on what you want. I love the reports.

Inconvénients

I do not like that when you need to refund somebody you have to enter a transaction number it is a pain to go back and see the number.

Avantages

The very best thing I like about utilizing Authorized.net is the capability to develop repeating billings for the deals. makes it more distinct as well as the users like this function as they do not have to provide their card information whenever when the renewal occurs.

Inconvénients

We can create the deal reports just for approximately 3 months, if we require the deal information for the last 1 year then we have to create the information every quarter and after that combine it to one file.

Avantages

You can charge credit cards safe and securely.

Inconvénients

It is sometimes difficult to find charges if you do not have the last 4 of card.

Avantages

Authorize.net have a great range of features such as subscription, storing customer data, email notifications for payments made. This suite of features is essential for the day to day running of our business. Vastly improved customer support.

Inconvénients

Payments take a long time to clear. The UI of the authorize.net seems very dated and is clunky to use.

Avantages

This is a widely used and accepted software. Lots of clients and their purchasing power makes their rates competitive.

Inconvénients

User experience is terrible and disjointed. Impossible to look at your account holistically. Customer service was dreadful and not at all helpful. Outages were plentiful as were timeouts and errors.

Alternatives envisagées 

Pourquoi passer à authorize.net

Avantages

always efficient and eassy to use, customer even receives his auth transaction email on time no worries about it

Inconvénients

the times i have contacted customer support has been a struggle

Avantages

The fees structure and the way that the fees are taken out work better and make more sense than many of the other options.

Inconvénients

I think the way that Echecks are processed could be a lot better. They are a little confusing and lagged.

Avantages

The easy to navigate menus are very intuitive and simple. You can easily find what you need quickly plus it has a QuickBooks download feature.

Inconvénients

In the transaction statistics report there are no hyperlinks to expand the report data. This is a minor thing, you just need to go to the Reports, but it's a feature some other processors have.

Avantages

The fees are much smaller compared to competing software. Reports are easy to read and find.

Inconvénients

If any refunds or evaluations need to be made for a payment, you must wait at least 24 hours for the transaction to settle before processing any type of refund. This has caused some issues with customers and would love to be able to do it on the spot. The launch of the software was a little shakey. We received multiple error codes that customer support could not help us with.

Avantages

Authrize.net is so simple to use and you can start accepting credit cards instantly and get your deposits fast. It's the easies out there.

Inconvénients

Authroize.net in our work place has been smooth and have not had any issues so far.

Avantages

Authorize.Net is if nothing else, serious about security. I feel its above-and-away the most secure payment processing application on the market. I used it when I was first starting out in business and for the most part, I feel I was well taken care.

Inconvénients

For my processing needs, I felt Authorize.Net was too expensive. I can appreciate their dedication to security, but the initial setup was long and cumbersome. Also, I was very taken back when they pulled a credit report without informing me of their intention to do so.

Avantages

Ease of use. With minimal training, you are able to process credit cards and checks, check on transactions, credit back charges and run reports.

Inconvénients

I don't have anything negative to say about the product. I've used it for 10+ years and any issues I've had have been immediately handled via a phone call to customer service.

Avantages

Easy to access reports. Easy to charge a card online. Clean website appearance. I use the transaction reports on a near daily basis, it also shows declined transactions which is nice.

Inconvénients

I wish that it was easier to find chargebacks and other charges. I would also be nice if the batch reports showed totals so that I could more easily match to my bookkeeping software.

Avantages

I don't feel like I use Authorize.Net to its fullest. My primary use falls under the reports, but I appreciate the ease of use.

Inconvénients

The biggest con is probably feeling like I am under utilizing the software.

Avantages

The greatest thing about Authorize.net is that their merchant portal is so easy to navigate. If we need to void, issue refunds, or manually authorize a card-- it's so easy to do and find on the left-hand side of the website. If there is something we're not able to quickly do, their FAQ/help page/customer support is great. Receipts/confirmations are automatically sent to the internal contacts that we've chosen--there's even an option to send the receipts directly to the customer. This program is incorporated into our other main software (ShopVox) and works seamlessly.

Inconvénients

There isn't anything that I dislike about this software.

Avantages

It is a well established secure platform for processing payments.

Inconvénients

Their interface is quire outdated. Also it is very difficult to browse through numerous sections and find what you are looking for.

Avantages

In reality offer the same that others service but the integration is easy to developer and customer service is great peoples

Inconvénients

To my 25 each month for the service is highly to small business or starter business need a special plan.

Avantages

Solid software. We never had any issues with this while we were using it to process our payments

Inconvénients

Compared with other payment authorization software it didn't have the most up to date features.

Avantages

I love how simple the tool is to process payments online. Our customers often express their distrust in online systems when booking with credit card systems they don't trust. Authorize.net enables us to install that trust in our business and also enables us to process all types of card payments, reducing our churn figures that come with physical bookings.

Inconvénients

Can be difficult to navigate, especially on mobile. We have also had some fraudulent transactions that the system did not notify us of.

Avantages

Very simple to use. Integrates with our CRM and website payments.

Inconvénients

I’ve had no real issues this far. If any error occurs, maybe a client being charged twice, it’s easily fixed.

Avantages

This Gateway works extremely well - you can set up recurring charges. The CC expiration date can be automatically updated.

Inconvénients

I'd like to be able to change the next charge date on a Recurring charge. Or I'd like the ability to only do charges on a weekday...so, if the 1st falls on Sat, I'd like the charge to happen on the 3rd.

Avantages

We used this to accept payments and integrated into a multi-store shopping cart site. Initial integration came from both Authorize and the shopping cart program. They knew the information regarding Authorize, so the integration went well.

Inconvénients

Pricey in the beginning. Take a look at the fee associated with everything before committing. What is the break even point to using this program.

Avantages

Timely processing and payment deposits. I also like that i can run a transaction manually very easily. It is also very easy to process refunds.

Inconvénients

The challenge I always have with this software is that it is impossible to reconcile deposits to charges. There is not one good report that shows how fees are calculated.

Avantages

I have used Authorize.Net for about 2 years now and I have rarely ran into any problems. I love the clean format and it's easy to get the job done. I would recommend this product.

Inconvénients

The interface of Authorize.Net hasn't changed in the 2 years I've used the software. So I'd say my only request to improve the software is add some cool new features every once in a while.

Avantages

Quick & easy Virtual Terminal for payment processing. Links up with virtually any website or API. Simple transaction search & detailed customizable reporting.

Inconvénients

Must pull monthly statements from a separate website.

Avantages

Authorization reviews are solid with different approve decline levels

Inconvénients

Not a thing! Solid services that make adding new users easy

Avantages

Authorize.net is compatible with all of the different cashiering software that we use. It is reliable and I don't know of any outages or problems processing cards or transactions. It is easy to create an account and get started.

Inconvénients

It can be difficult to understand how to setup and use their API if you are doing your own programing and their admin website is not that easy to use when changing settings on your account. They are often changing their API for increased security but that comes with the inconvenience of reprogramming your API interface.

Avantages

I only have a few pros as I did not like Authorize.Net as much and I have already switched. Authorize.Net is a well-known payment gateway, which can be beneficial for for customer trust. One positive aspect also, is its security measures. The company uses advanced technology to ensure that all transactions are secure and encrypted, which is important for both us and consumers. It also allows us to accept a wide range of payment options, including credit cards, debit cards, and electronic checks. This makes it easy for us to accept payments from a variety of customers. It also allowed us to customize the look and feel of our payment forms, making it easy to create a seamless, branded payment experience for customers.

Inconvénients

-One of the things that I have found frustrating about Authorize.Net is the fees. While the company does offer competitive pricing for its services, the fees can add up quickly.-Another issue I have had with Authorize.Net is the customer support. While the company does offer 24/7 support, I have found that the quality of support can be inconsistent.

Avantages

We use Authorize.net as our main Credit Card processor and it always runs smoothly! We would definitely recommend it to anyone looking for a good processor.

Inconvénients

We don't have any issues with it. It is very straightforward and easy to use. We've enjoyed our experience with it.

Avantages

Easy awesome way to have your payments run through your merchant account. We have ours integrated with a billing system and it run's smoothly with virtually zero problems.

Inconvénients

There is not a printable format for the eCheck monthly statement so that makes it cumbersome to enter the fees.

Avantages

Very user friendly on the charging of credit cards and checks. Reliable and quick to use. Daily use is excellent for these purposes

Inconvénients

The reporting of void transactions or credit card chargebacks isn't easy.
Searching for a transaction is not easy. The reporting functions do not fully work for me.

Avantages

One of its best features is how well it integrates with other systems. It's been an industry standard for years and is a safe bet when your payment processor needs to play nice with other programs.

Inconvénients

Some of the search features aren't the most user friendly for me and took some getting used to.

Avantages

It allows you to find transactions quickly. Love that you can keep track of declined transactions

Inconvénients

I wish you could search for settled/unsettled transactions at the same time when searching with a card number

Avantages

This software is always up, ready and waiting. We have never had an issue with down time, and the response is almost immediate.

Inconvénients

We had an issue where the bank and Authorize.net had an issue, and we were the middle man. I dont feel like they proactively tried to help and fix the issue our bank was having.

Avantages

The settlement reports are quite clear and user friendly. The processing is smooth, and the system rarely has issues. We also like the email receipts that can be automatically emailed.

Inconvénients

The few times I have contacted the support team they have not been helpful, nor friendly. The options for customizing receipts and the overall look is lacking. The credit card fees are also a bit high in comparison to similar software.

Avantages

We use authorize.net from our desktop pcs and in the field for our technicians. The administrator features are really good. Being able to make reports and authorize devices in a breeze. And for simple card entry it is pretty straightforward.

Inconvénients

I wish there was a section that just was labeled "recent transactions" so you did not have to go through editing dates and menus. Also, it would be great to see emails of customers after your have sent the receipts.