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Heidi
Heidi Afficher plus d'informations
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 05/12/2018

RenWeb

Like all school management software, it has its benefits and challenges.

Avantages

I like having an all in one system. We can pull reports, make labels, etc. I can communicate with all parents at once and create smaller classroom groups.

Inconvénients

It is difficult to sometimes figure out how to pull a report with the things you are looking for. It takes a bit of trial and error to find what you're looking for and sometimes I give up. I also don't like that you can't customize an emergency sheet for each student to get the data on that sheet that I'm looking for and not just a template.

Gabriela
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
1
Simplicité
1
Support client
0

1
Publié le 24/07/2023

So difficult to use, ugly interface, annoying to toggle between student and financial...

As an end user, I absolutely LOATHE FACTS. It is one of the worst user experiences I have ever had.

Avantages

I do not like anything about FACTS except having access to lesson plans for our hybrid homeschool

Inconvénients

I have been forced to use FACTS since the 20teens when my two older daughters were in school. At that time it was only for financial purposes, and I hated it then. It was cumbersome and difficult to use, and figuring out how the math was done was an exercise in frustration. Fast forward to the mid 20 twenties when my younger sons' school uses it for both class/assignment/grade management and financial management, and I know why I hated it then and still do. The class assignment section is ugly and outdated looking. And now with the financial 'upgrade', we have to login in AGAIN within the website to review the financial portion. I understand from the school that they also can't put in manual changes from their end, so basically everyone is at the mercy of unseen software administrators. Having to pay $25 to pay my balance in full is also really annoying, when I know the school is also paying for the 'privilege' of using the system and being paid. Last year they charged $.85 PER TRANSACTION! To draft money out of my account! So not only do they charge you, but you literally have no option but to give this company your sensitive financial information for them to store 'securely'. I guess? So far so good on that front, but who's to say how long that will last. The app costs as well, in addition to the school paying, and me paying for the privilege of paying tuition, we also have to pay for the app.

Mariam
Mariam
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 09/06/2017

I have been using FACTS for 5 years for tuition processing. It is very easy to use.

Ease of use for tuition processing.

Avantages

It is very easy to navigate through parent accounts, reports and grant processing. Customer service line is very responsive as well as the dedicated account representative.

Inconvénients

There is no recourse if a parent walks away without paying. You cannot go after the parent if they shut down their account or card.

Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 24/01/2019

Renweb

Good!

Avantages

It gives details of the charges to our account.

Inconvénients

I am not sure if this is because of Renweb or another third party, but I wish we didn’t have to pay a fee each time we add lunch money to our child’s account.

Freddie
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/06/2017

The best thing about RenWeb and FACTS is the customer service.

Our parents do not need to call our office as often, they can go straight to RenWeb and FACTS to see what is going on with their student and their account. It is transparent and user friendly to them.

Avantages

Since this software is so comprehensive it is great to be able to call the customer service number any time during the day. The customer service team is courteous, helpful and very knowledgeable. Using this software in addition to FACTS has also allowed us to pass on the same level of customer service to our students and families.

Inconvénients

The transition has been difficult and it would have been helpful to have more integration, import export capability with Excel and have templates provided for this transition.

Vance
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 30/06/2017

We implemented CD2 a little over 2 years ago and continue to have stellar support!

Easy to use and great reporting

Avantages

Our sales team really likes the mobile app and utilize it on a daily basis. Because the mobile app allows them to access our Sales Academy Content Library, they can quickly search and find what they need during a call. They also use the app to capture and share best practices. The other thing that I have to mention is the support, it is the best support we have on any of the software we use. It has been a joy to work with our direct contact and the support team. They are always there and also have helped a lot in suggesting how to use the system to its full capacity.

Stacy
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
3

4
Publié le 13/04/2018

Much better than paper files...but still could use improvement for ease of use and reporting

Easy to track prospective families and send communications, keep general school calendar of activities, not to mention personnel file information and account tracking. There are many benefits to this software...it is not perfect but has many good things

Avantages

Being able to run reports from the Desktop version. They copy into Excel VERY easily to manipulate the data. The new RenWeb1 version is not as easy to use.

Inconvénients

The new RenWeb1 version that is supposed to be replacing the desktop version. The new version "looks" prettier, but the desktop version which is more database/dos and older looking...yet is easier to work with as an administrator

alec
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 05/07/2017

We are very satisfied with CD2 from both a product and customer service perspective.

Highly scalable and professional platform.

Avantages

Cd2s Platform is very powerful, from a robust LCMS to Simulations and Social Collaboration, all in one system. We don't have to have 3 or 4 different systems to try and accomplish our training needs.

Inconvénients

They are continually Innovating, so ongoing training is very important. The UI is ever changing, all good, but takes a bit of patience when logging in between long gaps in system use.

Robb
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
3
Support client
0

4
Publié le 07/05/2019

Lots of features, with room for improvement

Avantages

lots of features & options for our school, some customization, dependable

Inconvénients

clunky UI, non-intuitive layout & interface, company keeps changing & not always ready for the rollout....

Jonathan
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 04/09/2019

Great for parents!

They have been great to work with and customer service is sufficient too.

Avantages

I enjoy the ease in which I can communicate with teachers. It is nice that the school can send a quick text to keep me in the loop too!

Inconvénients

It would be nice if the app did not cost money.

10 avis sur 10

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