ConnectWise Automate
4,2
(133 avis)
ConnectWise Automate (anciennement LabTech) est une solution cloud d'automatisation informatique et sur site qui aide...
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En savoir plus sur Frazer
Frazer est un logiciel de gestion de concessionnaire sur site qui aide les concessionnaires de voitures d'occasion à gérer leur comptabilité et leur inventaire. Ses fonctionnalités clés comprennent la gestion des formulaires, le calcul des taxes, la gestion des prospects, une base de données client et le suivi des ventes.
L'application est dotée d'un module qui permet aux équipes d'ajouter des véhicules et des coûts, d'effectuer des recherches dans l'écran des véhicules et de créer des rapports d'inventaire. Les responsables peuvent utiliser ce système pour saisir et suivre les fournisseurs, les réparations et les coûts de rapprochement et vérifier les rappels. Les équipes financières peuvent suivre les coûts et les paiements associés aux véhicules, enregistrer les dépôts, imprimer les chèques, rapprocher les relevés bancaires et générer des relevés de revenus et des bilans. De plus, les membres de l'équipe peuvent suivre les calendriers de paiement des clients et configurer des paiements récurrents.
Frazer s'intègre à des applications tierces telles qu'AutoCheck, Carfax, Equifax, Quickbooks, etc. La solution est disponible sous forme d'abonnement mensuel et l'assistance est fournie par téléphone, par e-mail et via un service d'assistance en ligne.
Frazer - Prix
Frazer n'est pas disponible en version gratuite mais propose un essai gratuit.
À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Oui
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Frazer - Avis
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149 avis
Patti
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 07/04/2021
Frazer is the an important part of any auto dealership
Length of time a vehicle is on the lot is easy to track with this software. I am able to keep a reign on floorplan expenses too.
Avantages
Ease of use and the customer service area. If you need anything - just call. They are informed and ready to help!
Inconvénients
I would like to not add a new vendor for purchases from an individual. It would be easier if you just had an option to select individual and add information from that screen
Réponse de Frazer Computing
Hi Patti,
Thank you kindly for the thoughtful review and we're glad to be able to help support Modern Day Motor Cars. It seems like you're really making the most out of Frazer, including using our Accounting features, which also puts a smile on our faces. To return the favor, we'd like to let you know that you can now enter a "One-time Vendor" for your bills that should make individual transactions quicker and easier to record in Frazer. As always, you're welcome to contact one of our knowledgeable support techs at 888-963-5369 if you should have any questions.
Répondu le 03/05/2021
Katelynn
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 06/06/2024
Excellent choice
Avantages
It breaks everything down for easy use .
Inconvénients
Nothing i have no complaints about this software
Thor
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 27/11/2024
Frazer is excellent
Excellent, this company has the finest support I have ever encountered
Avantages
Its ease of use and its intuitive process
Inconvénients
There was not enough integration to handle leads
Chip
- Secteur d'activité : Automobile
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
3,0
Publié le 07/06/2023
A Full-Featured Package for Small Independent Dealers
Despite the frustrations I experienced while using Frazer, I have to admit that for the price you pay, you get more than an excellent value. With that said, I would gladly pay more for snappier responsiveness, true web/cloud based services, and a bit more simplicity for the important things... like selecting a slate of forms and just letting them print with the defaults unless I specify otherwise. The hosting business is for the birds it needs to be web-based and responsive. We're out of the stoneage!!
Avantages
There are some areas where Frazer punches way above its weight and delivers unbelievable value for the price you pay. For example, the integration of FinanceExpress to rate VSC, GAP, and other ancillary products is terrific (if you're working in an environment lacking true menu platform. It makes canceling a VSC or GAP contract (flat cancellation -- not for repo or cust request) a breeze. Frazer's integration with DealerTrack for RegUSA & ELT are a bit clunky, but the info was there and I didn't have to retype it, and for that I will always be grateful. There's also a [probably] little-used feature called FETCH that lets you shop insurance for a customer once you've entered all their information into the deal. It has provided a way to go for insurance for customers on a number of occasions that I wouldn't have otherwise found. The nice people who work in the forms department are beyond amazing and quickly get forms added and properly programmed so they print with the proper data in the proper spots. They do a great job in a short turn-around time.
Inconvénients
Every PC I wanted to work on with Hosted Frazer, I had to go through. rather laborious and finicky installation process that would create all kinds of whacky folders. And the "hosted" part is no joke... it creates a virtual machine with it's own file structure. While its faster than the old client-server system, its still frustratingly slow in comparison to fully web-based DMS solutions. It could take several minutes if I wanted to adjust a deal to a max amount to finance or a max payment for Frazer to calculate that out. THAT'S OUTRAGEOUS!! And we had blazing fast internet!!! I like the idea of having form packs... but I still have to click through prompt after prompt to get my docs to print. And PRINTING... IT is SLOW! I cannot tell you how many times I spoke ill of this DMS because of the difficulties I had printing documents. I was at the point of just going to a system of hash marks on index cards to keep track of things than deal with Frazer again when I called support and they walked me through setting my printers and making changes when I went to another of our locations. I made an infographic hand out for our all of our teams across all locations because that help tool isn't a Frazer thing. OH, and when you go to save a document, say on your desktop, you have to navigate through a confusing tree of unfamiliar drives and directories to save the document where you want it because your Desktop isn't really where your desktop normally is when you use hosted Frazer.
Kevin
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 25/08/2022
Best Value I have seen
The benefits vs cost is the number one reason dealerships should utilize Frazer DMS. Its layout is the easiest to navigate that I have come across to date. I can have an entire deal loaded, printed, and then closed quicker than all the other DMS systems I have used in the past.
Avantages
I currently use Frazer software to desk and print car deals. I am a huge fan of the reporting feature as well. This helps me greatly to compare specific time frames as well as calculate commissions when needed. The customer service feature is most likely the best I have come across in 20 years of working in the auto sales business. They are quick to answer questions, always has a solution, and will remotely take over the computer to assist in whichever issue we are experiencing.
Inconvénients
The printers can sometimes give us issues. I am not sure why the dot. Matrix has to be powered down before each form is printed.
Dawn
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 01/04/2024
Best DMS for all
I have used Frazer at numerous dealerships I have been with. This is hands down the most easy to use & navigate.
Avantages
The pricing on this product is fabulous! If you are an independent dealer this is the best DMS on the market
Inconvénients
There is not a whole lot I can say regarding dislikes I have with Frazer.
Réponse de Frazer Computing
Thank you for taking your time to post this review. Frazer Computing greatly appreciates the acknowledgement. We believe our DMS is the best in the industry, and you've helped validate it. We thank you for your continued business.
Répondu le 02/04/2024
Sheena
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 08/07/2024
Great SOFTWARE
My experience with Frazier is highly recommended to any car dealer
Avantages
Compared to other crm software Frazier is a complete breeze
Inconvénients
When i first started using Frazier we couldnt not do autopay now we can. Greaf change and growth
Bruce
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 06/02/2024
under scrutiny
software needed updated and help desk took control of our server and took frazer down and when my boss called to ask why they took it down they blamed me
Avantages
nothing now overall i was disappointed come on now
Inconvénients
they did'nt accept responesibilty for taking it off and blamed me
Réponse de Frazer Computing
Hello, Thank you for taking a moment to post a review. We're sorry to learn of your experience. From your feedback, it's not clear exactly what the problem was, and the action taken. Presumably you're referring to Hosted Frazer for which there are remedies to fix a problem. We'd like to hear from you to clear up any confusion and provide direction. Contact Support at 888-963-5360 or by submitting an inquiry at Frazerhelp.com. This will get you to the Help Desk where you can also chat with a support team member. If you wish to send an email you can to [email protected]. Thank you.
Répondu le 12/02/2024
Jenny
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 01/08/2024
Great for any sized auto dealership!
I loved it any the customer service was awesome. I am thinking of going back.
Avantages
All the paperwork you need is right there!! And financing options!!!
Inconvénients
I can't remember if it ships my inventory out to other places or not. And it doesn't host me a website. It's been a while, maybe they do now.
kevin
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 05/01/2024
Great Software Manager
Overall best investment for our dealership. I have told mulitple dealers to get frazer and their add ons!
Avantages
It makes doing paper work take half of the time then it used to. You type in their information once and then click all the forms you need and they print right off and all you need to do is sign! I also love the fact you can have the app and check what is in yout inventory from your phone.
Inconvénients
I have no cons on Frazer! It is a great price and you can call and quickly get any issues resolved.
Réponse de Frazer Computing
Hello Kevin, Thank you for taking a moment to post a review for Frazer. We appreciate your acknowledging the ease of use of Frazer products and the support being provided. Thank you for being a Frazer customer.
Répondu le 08/01/2024
homayoon
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
4,0
Publié le 05/06/2023
Frazer review
Extreamly happy with this product and value.
Avantages
Easy to set up and running. Learning is easy and very accurate.
Inconvénients
Selecting input to get the report is lacking more selections.
Jeffrey
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 29/12/2022
Internet Managers thoughts on Frazer.
I have been using it for over 10 years and it has always been a relatively easy software to use and when it occasionally gives issue their support is quick and easy .
Avantages
The software is easy to use and the customer service is great.
Inconvénients
Occasionally there are ideas or things that could be changed in the software that are hard to integrate.
Susan
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 05/11/2021
Frazer is a must have for all large and small dealerships
Frazer has assisted us in staying in compliance with OOOC and allowing us to breeze through audits, which is awesome.
Avantages
The customer service is out of this world!! Always quick to answer and happy to help. If they are not able to help they can always find someone who can,
Inconvénients
The only Con I can attribute to the software is that due to location they are an hour behind us and customer service opens at 9 which makes it 10 my time. There have been times I needed to get ahold of someone earlier.
Paul
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 16/11/2016
Hard to believe!
After being in the car business for 25 years and working with a number of DMS companies I can honestly say that Frazer is unbelievable. I want to start by saying that the customer service they offer is not just industry leading but world class! They are always available, friendly, knowledgeable and get the job done right now. Frazer keeps common forms on hand which allows dealers to immediately add them and use them for no extra charge or wait. Frazer does an amazing job with integrating with all the major players in the automotive software business. Frazer is a complete DMS package and includes accounting software making it all you need to run your car store. Really I could go on and on about my satisfaction with the product and company. Oh and did I mention it's also thousands less than most of the major competitors, that doesn't even make sense!
Thanks Frazer and the people of Frazer
Paul Duke-Duke Motor Co.
Avantages
I am most impressed with the level of customer support and the good people you have in your support center.
Inconvénients
I don't like that you need to save a working deal as a prospect or cancel a sale if there was something that needed to be changed. I like to save deals along the way and then have a function to finalize the deal once all the particulars have been settled. I want there to be an easier access to know what the profit is on a deal without having to pull a recap sheet. I like to have the profit or at least the front end gross available to me when working the deal. That is super frustrating when you are trying to quickly make a deal work.
Kenneth
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 24/01/2021
Top Shelf, tried many other software products !!!
Frazer makes putting a deal together simple. It also make tracking inventory and costs simple. The reports and daily paperwork are by far better than anything we’ve used.
Avantages
We’ve used this software soon after they were approved in Texas. We bought it, trained ourselves and have been using it since. It was and still is that simple to use. We have had questions, but the support is there when needed
Inconvénients
Frazer serves the majority of our needs, we have had some small problems exporting pictures to other sites, but they have always been resolved.
Réponse de Frazer Computing
Hi Kenneth,
We appreciate your great review and are glad to hear you find our software simple to use! It's also nice to find we've been able to resolve any issues you may have had in the past since we take great pride in our customer service and welcome you to let us know if there are any further needs we might be able to help you fulfill in the future.
Répondu le 24/02/2021
tiago
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 31/08/2021
[SENSITIVE CONTENT] iS THE BOMB DOT COM
Mostly
[SENSITIVE CONTENT].... [SENSITIVE CONTENT] is Frazer, Frazers best asset right there... needs a raise, and a promotion. DEAD SERIOUS. HE HELPS PEOPLE.
Avantages
not so much the software(i mean, frazers great and all) BUT,
[SENSITIVE CONTENT]... he's the man.
Inconvénients
None, I HAVE NOTHING BAD TO SAY, ONLY GOOD THINGS ABOUT
[SENSITIVE CONTENT]..
Carlos
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 21/10/2017
Truly Great for a moderate Dealer!
Made selling cars EASY!
Avantages
I really love that everything is straight up. You can basically train anyone very easily. When I first started the program, I was thrown in by management. I called support with small things I couldn't understand and they would log in to my desktop and guide me step by step. They really took time and put effort into teaching their customers how to use the software. The sales screen is easy, inventory is easy, bill entering is easy. I mean it is an easy software. I love this and recommend it for sure. They even ask their customers for more ideas! We all get to vote on the idea and if it reaches enough votes, they will implement it in the system!
Inconvénients
I think what I dislike about the software is that it is not customizable. You can't change the backgrounds and such. There is no room to change the colors to match your business or anything like that. It is not huge set back however, it is still great.
Kevin
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 06/12/2016
Great Dealer Software
Our dealership has been using Frazer for many years. It works great and integrates with our other software well. The customer service is excellent and they are easy to get a hold of if we have any issues. Tech support is also top notch.
Avantages
Easy to use, integrates with other software, customizable.
Inconvénients
Nothing.
Marybrigid
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 29/12/2020
Frazer automotive software
Doing tax work is very easy
If you want something specific there are
Hundreds of reports you can run
Always positive. Been a customer for over 20 years. Good company to do business with
Avantages
Ease of use. Cost is excellent. Problems solved very quickly. Good employee attitudes
Inconvénients
I don’t dislike anything with the software
Réponse de Frazer Computing
Hi Marybrigid,
Thank you kindly for the generous review and we are happy to hear you find value in using Frazer to help manage your business. We look forward to the honor of providing you with 20 more years of the quality services your dealership deserves!
Répondu le 22/01/2021
Tammy
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 24/11/2020
Great product
Customer support is always easy to access. Improvements to the software are constantly being done to keep you in compliance.
Avantages
Frazer understands the needs of used car dealers. Improvements are constantly being made to keep up to date.
Inconvénients
Nothing. It is exactly what we need. There really is nothing negative to say.
Réponse de Frazer Computing
Hi Tammy,
Thank you kindly for taking a moment to share your fantastic feedback! We look forward to continuing to provide you with the tools and services that can help your business grow and prosper!
Répondu le 11/12/2020
Joan
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
4,0
Publié le 04/11/2020
Good basic platform
Avantages
It is easy to add inventory. The system updates nightly.
Inconvénients
Searchable criteria is minimal. Basic reports are easy to create, but if you are looking to report specific information, it's next to impossible to modify.
Réponse de Frazer Computing
Hi Joan,
Thank you kindly for taking the time to share your thoughts about Frazer. We've received similar feedback regarding some of the search functions and are actively working on multiple improvements to address this concern. With regards to the reports, we do have an Export Data feature, that allows you to create customized reports for use in Excel or similar programs. Please feel free to contact one of our knowledgeable techs at 888-963-5369 if you'd like to know more or have any questions and we will be glad to lend a helping hand!
Répondu le 11/12/2020
DONALD
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 17/12/2020
FRAZER SOFTWARE
Avantages
This company has the best support of any company that I have ever dealt with, I have used this program for many many years and have never had any problems.
Inconvénients
Never had a problem in all the years that I have used it.
Réponse de Frazer Computing
Hi Donald,
It's great to hear that you appreciate our customer support since this is something we truly pride ourselves on as a company. Thank you for taking a moment to share your thoughts and we look forward to many many more years of helping you seat folks in the classic cars we all love!
Répondu le 22/01/2021
Stephani
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 20/07/2018
Amazing customer service & great product!
Allot
Avantages
We LOVE this software, it's very user friendly and if you get stuck on something or need them to create a report for you they are always helpful & always come through. We have been using this for 5+ years & love it!
Inconvénients
That it doesn't have a mobile app or mobile option for when not in office. It would be great if they would create an app and be current with technology of mobile phone use.
Réponse de Frazer Computing
Thank you for the great review, Stephani! And soon all Frazer dealers will have access to our Sidekick mobile app, coming soon to your state! Sidekick is already available to dealers in GA, KY, and FL. Keep an eye on our blog for announcements of our state-by-state rollout here: https://www.frazer.biz/news
Répondu le 25/07/2018
Karen
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 18/05/2021
Great bang for your buck
Frazer is always a pleasure to work with. They have a very friendly and knowledgeable staff to help with any questions.
Avantages
Love how easy it is to use Frazer. And love how easy it is for support to help out with any questions especially if they need to log in.
Inconvénients
Actually there is nothing I dislike about the program it does everything we need it to do and then some.
Alex
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 16/05/2017
The best Automotive DMS Software on the Market for Independent Dealers!
Time and Cost Savings to manage and operate the dealership. Great accounting and reporting functions as well!
When I first saw the home screen, I though I was looking at a windows 95 application, but DON'T LET THAT FOOL YOU! Under the hood this software does more than it's next 10 competitors combined! Very intuitive and easy to use! I wish they offered DocuSign
Avantages
EVERYTHING! WE have used 2 other big name software providers that charge BIG. This software not only does MORE, it is easier to use, and for A LOT Less. I would recommend this to any dealership from start up to 150 vehicles in stock. Great BHPH module, Great integration with payment processors, and route one.
