ConnectWise Automate
4,2
(134 avis)
ConnectWise Automate (anciennement LabTech) est une solution cloud d'automatisation informatique et sur site qui aide...
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En savoir plus sur Frazer
Frazer est un logiciel de gestion de concessionnaire sur site qui aide les concessionnaires de voitures d'occasion à gérer leur comptabilité et leur inventaire. Ses fonctionnalités clés comprennent la gestion des formulaires, le calcul des taxes, la gestion des prospects, une base de données client et le suivi des ventes.
L'application est dotée d'un module qui permet aux équipes d'ajouter des véhicules et des coûts, d'effectuer des recherches dans l'écran des véhicules et de créer des rapports d'inventaire. Les responsables peuvent utiliser ce système pour saisir et suivre les fournisseurs, les réparations et les coûts de rapprochement et vérifier les rappels. Les équipes financières peuvent suivre les coûts et les paiements associés aux véhicules, enregistrer les dépôts, imprimer les chèques, rapprocher les relevés bancaires et générer des relevés de revenus et des bilans. De plus, les membres de l'équipe peuvent suivre les calendriers de paiement des clients et configurer des paiements récurrents.
Frazer s'intègre à des applications tierces telles qu'AutoCheck, Carfax, Equifax, Quickbooks, etc. La solution est disponible sous forme d'abonnement mensuel et l'assistance est fournie par téléphone, par e-mail et via un service d'assistance en ligne.
Frazer - Prix
Frazer n'est pas disponible en version gratuite mais propose un essai gratuit.
À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Oui
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Patti
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 07/04/2021
Frazer is the an important part of any auto dealership
Length of time a vehicle is on the lot is easy to track with this software. I am able to keep a reign on floorplan expenses too.
Avantages
Ease of use and the customer service area. If you need anything - just call. They are informed and ready to help!
Inconvénients
I would like to not add a new vendor for purchases from an individual. It would be easier if you just had an option to select individual and add information from that screen
Réponse de Frazer Computing
Hi Patti,
Thank you kindly for the thoughtful review and we're glad to be able to help support Modern Day Motor Cars. It seems like you're really making the most out of Frazer, including using our Accounting features, which also puts a smile on our faces. To return the favor, we'd like to let you know that you can now enter a "One-time Vendor" for your bills that should make individual transactions quicker and easier to record in Frazer. As always, you're welcome to contact one of our knowledgeable support techs at 888-963-5369 if you should have any questions.
Répondu le 03/05/2021
Katelynn
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5
Publié le 06/06/2024
Excellent choice
Avantages
It breaks everything down for easy use .
Inconvénients
Nothing i have no complaints about this software
Tony
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
1
Publié le 18/02/2025
Frazer review
We use Frazer for our DMS and never had any tech support issues. Anytime during their working hours, we could get someone on the phone to help or leave a message and within hours someone would call to help us with their software. Fast forward to today... You wait for over 35 minutes on the phone for tech support then the machine comes on to leave a message to call us back. No matter how our company is suffering, we are still waiting (getting on the 5th day) to have someone to give us the pleasure of their time to help. I think the cutback in their support staff to make it perhaps profitable is hurting any business that is doing business with them.
The request for tech support was done last week followed by text and email support this week and we are still waiting. God has mercy and gives patience to any business using Frazer.
Avantages
A good DMS. This is an accounting software similar to QUICK BOOK.
Inconvénients
Tech support is gone. They used to have good tech support but now we are not getting any support and our website has not integrated properly since last week.
Réponse de Frazer Computing
Tony, Frazer appreciates you providing this review. We are sorry for the inconvenience you've had. You are correct that our customer support team is typically available and quick to answer questions and resolve issues. In this instance, we dropped the ball for which we apologize. Your comments have been forwarded to make sure a support representative reaches out to you without delay. Also, we don't take a breakdown in communication lightly and will look internally at ways to improve our response to dealers. Should you want to contact us in the interim, please call 888-963-5369 or email [email protected].
Répondu le 19/02/2025
Thor
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5
Publié le 27/11/2024
Frazer is excellent
Excellent, this company has the finest support I have ever encountered
Avantages
Its ease of use and its intuitive process
Inconvénients
There was not enough integration to handle leads
Kevin
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 25/08/2022
Best Value I have seen
The benefits vs cost is the number one reason dealerships should utilize Frazer DMS. Its layout is the easiest to navigate that I have come across to date. I can have an entire deal loaded, printed, and then closed quicker than all the other DMS systems I have used in the past.
Avantages
I currently use Frazer software to desk and print car deals. I am a huge fan of the reporting feature as well. This helps me greatly to compare specific time frames as well as calculate commissions when needed. The customer service feature is most likely the best I have come across in 20 years of working in the auto sales business. They are quick to answer questions, always has a solution, and will remotely take over the computer to assist in whichever issue we are experiencing.
Inconvénients
The printers can sometimes give us issues. I am not sure why the dot. Matrix has to be powered down before each form is printed.
Carl
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 26/10/2021
The Best software for Buy- Here Pay- Here with the best Support
Total Satisfaction and the best service in the software business.
Avantages
the ease of learning it plus the great tech support we have always received when purchasing a new computer or if we had a glitch Help Desk were always quick to resolve.
Inconvénients
I can't seem to think of any cons. Totally satisfied!!!
MICHAEL
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 25/09/2020
Why I have used Frazer DMS software for over 20 years
I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.
Avantages
Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.
Inconvénients
That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state
Réponse de Frazer Computing
Hi Michael,
We appreciate your feedback and thank you for the great review! Here's to another 20+ years of working together to help provide the quality software and customer service that independent dealers should come to expect!
Répondu le 28/09/2020
Sheena
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 08/07/2024
Great SOFTWARE
My experience with Frazier is highly recommended to any car dealer
Avantages
Compared to other crm software Frazier is a complete breeze
Inconvénients
When i first started using Frazier we couldnt not do autopay now we can. Greaf change and growth
Dawn
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 01/04/2024
Best DMS for all
I have used Frazer at numerous dealerships I have been with. This is hands down the most easy to use & navigate.
Avantages
The pricing on this product is fabulous! If you are an independent dealer this is the best DMS on the market
Inconvénients
There is not a whole lot I can say regarding dislikes I have with Frazer.
Réponse de Frazer Computing
Thank you for taking your time to post this review. Frazer Computing greatly appreciates the acknowledgement. We believe our DMS is the best in the industry, and you've helped validate it. We thank you for your continued business.
Répondu le 02/04/2024
Bruce
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2024
under scrutiny
software needed updated and help desk took control of our server and took frazer down and when my boss called to ask why they took it down they blamed me
Avantages
nothing now overall i was disappointed come on now
Inconvénients
they did'nt accept responesibilty for taking it off and blamed me
Réponse de Frazer Computing
Hello, Thank you for taking a moment to post a review. We're sorry to learn of your experience. From your feedback, it's not clear exactly what the problem was, and the action taken. Presumably you're referring to Hosted Frazer for which there are remedies to fix a problem. We'd like to hear from you to clear up any confusion and provide direction. Contact Support at 888-963-5360 or by submitting an inquiry at Frazerhelp.com. This will get you to the Help Desk where you can also chat with a support team member. If you wish to send an email you can to [email protected]. Thank you.
Répondu le 12/02/2024
kevin
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 05/01/2024
Great Software Manager
Overall best investment for our dealership. I have told mulitple dealers to get frazer and their add ons!
Avantages
It makes doing paper work take half of the time then it used to. You type in their information once and then click all the forms you need and they print right off and all you need to do is sign! I also love the fact you can have the app and check what is in yout inventory from your phone.
Inconvénients
I have no cons on Frazer! It is a great price and you can call and quickly get any issues resolved.
Réponse de Frazer Computing
Hello Kevin, Thank you for taking a moment to post a review for Frazer. We appreciate your acknowledging the ease of use of Frazer products and the support being provided. Thank you for being a Frazer customer.
Répondu le 08/01/2024
Katie
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5
Publié le 05/11/2022
Inexpensive and good customer service
Avantages
The software is pretty straightforward and easy to understand, especially in the context of putting customer information in and printing out documents for a deal. Their tech support team is great and is always quick to fix any problems we are having, we would keep Frazer for the excellent customer service alone.
Inconvénients
The reporting system could be better. It would be nice if getting an excel spreadsheet of customer emails was easier than the current system.
KEVIN
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 10/03/2021
Frazer Keen Review
Great software, easy to use, good price point for small car lots and buy here pay here car lots.
Avantages
I would say best part if the uploading of photos to the advertising companies with ease. This is probably the best part about the software. The forms that come with it are also user friendly.
Inconvénients
The software itself is a little antiquated as far as the interface. It does get the job done but it will look like software from the 90s.
Réponse de Frazer Computing
Hi Kevin,
Thank you kindly for the great review. We appreciate that you are making good use of our various vehicle uploads to help make managing your inventory easier. There are more vendors and partners being added all the time and we welcome you to give us a call at 888-963-5369 if you want to hear more about some of our other integrations for things such as inventory valuation guides, credit checks, text messaging, customer financing, and even free subscriptions to satellite radio for you and your customers!
Répondu le 01/04/2021
Paul
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5
Publié le 16/11/2016
Hard to believe!
After being in the car business for 25 years and working with a number of DMS companies I can honestly say that Frazer is unbelievable. I want to start by saying that the customer service they offer is not just industry leading but world class! They are always available, friendly, knowledgeable and get the job done right now. Frazer keeps common forms on hand which allows dealers to immediately add them and use them for no extra charge or wait. Frazer does an amazing job with integrating with all the major players in the automotive software business. Frazer is a complete DMS package and includes accounting software making it all you need to run your car store. Really I could go on and on about my satisfaction with the product and company. Oh and did I mention it's also thousands less than most of the major competitors, that doesn't even make sense!
Thanks Frazer and the people of Frazer
Paul Duke-Duke Motor Co.
Avantages
I am most impressed with the level of customer support and the good people you have in your support center.
Inconvénients
I don't like that you need to save a working deal as a prospect or cancel a sale if there was something that needed to be changed. I like to save deals along the way and then have a function to finalize the deal once all the particulars have been settled. I want there to be an easier access to know what the profit is on a deal without having to pull a recap sheet. I like to have the profit or at least the front end gross available to me when working the deal. That is super frustrating when you are trying to quickly make a deal work.
Kenneth
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 24/01/2021
Top Shelf, tried many other software products !!!
Frazer makes putting a deal together simple. It also make tracking inventory and costs simple. The reports and daily paperwork are by far better than anything we’ve used.
Avantages
We’ve used this software soon after they were approved in Texas. We bought it, trained ourselves and have been using it since. It was and still is that simple to use. We have had questions, but the support is there when needed
Inconvénients
Frazer serves the majority of our needs, we have had some small problems exporting pictures to other sites, but they have always been resolved.
Réponse de Frazer Computing
Hi Kenneth,
We appreciate your great review and are glad to hear you find our software simple to use! It's also nice to find we've been able to resolve any issues you may have had in the past since we take great pride in our customer service and welcome you to let us know if there are any further needs we might be able to help you fulfill in the future.
Répondu le 24/02/2021
Naomi
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
3
Publié le 01/08/2019
Not User-friendly but great price
It was nice to have a software to enter all sales and purchases, however,all the necessary information I felt was needed wasn't available. There ended up having to be lots of notes taken on the deal jacket to make sure all details were recorded.
Avantages
Great price, especially when we were first starting out and didn't have much extra funds available.
Inconvénients
It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.
Réponse de Frazer Computing
Hi Naomi, thanks for the feedback! If you'd like to learn how to enter customer payment types (or anything else), please reach out to our support team by phone, chat, or email. If your employees have the need to access Frazer from outside the office, you may be a candidate for online Hosted Frazer, which would eliminate that remote sharing. I hope that helps!
Répondu le 05/08/2019
arec
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
1
Publié le 29/10/2019
pass month lots of problem
Avantages
almost noting , lots of problem we do need to call every day to run diagnostic on our computer
Inconvénients
some of people on customer service so nice and talk to us realy helpful and some of them like [SENSITIVE CONTENT HIDDEN]
just want to go and live , no pation to resolve our problem, i keep ask for problem he do not tell me a clear answer , its been over a month we need to contact customer service every sigel day , some time 2 time a day and our work station geting disconnect from main computer , i need someone to contact me and we figure out what is wrong so we could resolve this matter
Réponse de Frazer Computing
Hello Arec, thank you for letting us know you're having trouble! I'll have someone from our tech support team reach out to you, to see if they can better pinpoint the computer issues you're having.
Répondu le 04/11/2019
Bob
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 07/07/2022
Frazer auto management
Avantages
I use this program every day. I love the ease of it . You cannot beat the price.
Inconvénients
I have no fault with this program. Are used in daily basis. The price can’t be beat.
Marybrigid
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 29/12/2020
Frazer automotive software
Doing tax work is very easy
If you want something specific there are
Hundreds of reports you can run
Always positive. Been a customer for over 20 years. Good company to do business with
Avantages
Ease of use. Cost is excellent. Problems solved very quickly. Good employee attitudes
Inconvénients
I don’t dislike anything with the software
Réponse de Frazer Computing
Hi Marybrigid,
Thank you kindly for the generous review and we are happy to hear you find value in using Frazer to help manage your business. We look forward to the honor of providing you with 20 more years of the quality services your dealership deserves!
Répondu le 22/01/2021
Tammy
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 24/11/2020
Great product
Customer support is always easy to access. Improvements to the software are constantly being done to keep you in compliance.
Avantages
Frazer understands the needs of used car dealers. Improvements are constantly being made to keep up to date.
Inconvénients
Nothing. It is exactly what we need. There really is nothing negative to say.
Réponse de Frazer Computing
Hi Tammy,
Thank you kindly for taking a moment to share your fantastic feedback! We look forward to continuing to provide you with the tools and services that can help your business grow and prosper!
Répondu le 11/12/2020
Joan
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
4
Publié le 04/11/2020
Good basic platform
Avantages
It is easy to add inventory. The system updates nightly.
Inconvénients
Searchable criteria is minimal. Basic reports are easy to create, but if you are looking to report specific information, it's next to impossible to modify.
Réponse de Frazer Computing
Hi Joan,
Thank you kindly for taking the time to share your thoughts about Frazer. We've received similar feedback regarding some of the search functions and are actively working on multiple improvements to address this concern. With regards to the reports, we do have an Export Data feature, that allows you to create customized reports for use in Excel or similar programs. Please feel free to contact one of our knowledgeable techs at 888-963-5369 if you'd like to know more or have any questions and we will be glad to lend a helping hand!
Répondu le 11/12/2020
DONALD
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 17/12/2020
FRAZER SOFTWARE
Avantages
This company has the best support of any company that I have ever dealt with, I have used this program for many many years and have never had any problems.
Inconvénients
Never had a problem in all the years that I have used it.
Réponse de Frazer Computing
Hi Donald,
It's great to hear that you appreciate our customer support since this is something we truly pride ourselves on as a company. Thank you for taking a moment to share your thoughts and we look forward to many many more years of helping you seat folks in the classic cars we all love!
Répondu le 22/01/2021
Stephani
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 20/07/2018
Amazing customer service & great product!
Allot
Avantages
We LOVE this software, it's very user friendly and if you get stuck on something or need them to create a report for you they are always helpful & always come through. We have been using this for 5+ years & love it!
Inconvénients
That it doesn't have a mobile app or mobile option for when not in office. It would be great if they would create an app and be current with technology of mobile phone use.
Réponse de Frazer Computing
Thank you for the great review, Stephani! And soon all Frazer dealers will have access to our Sidekick mobile app, coming soon to your state! Sidekick is already available to dealers in GA, KY, and FL. Keep an eye on our blog for announcements of our state-by-state rollout here: https://www.frazer.biz/news
Répondu le 25/07/2018
Karen
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 18/05/2021
Great bang for your buck
Frazer is always a pleasure to work with. They have a very friendly and knowledgeable staff to help with any questions.
Avantages
Love how easy it is to use Frazer. And love how easy it is for support to help out with any questions especially if they need to log in.
Inconvénients
Actually there is nothing I dislike about the program it does everything we need it to do and then some.
Alex
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 16/05/2017
The best Automotive DMS Software on the Market for Independent Dealers!
Time and Cost Savings to manage and operate the dealership. Great accounting and reporting functions as well!
When I first saw the home screen, I though I was looking at a windows 95 application, but DON'T LET THAT FOOL YOU! Under the hood this software does more than it's next 10 competitors combined! Very intuitive and easy to use! I wish they offered DocuSign
Avantages
EVERYTHING! WE have used 2 other big name software providers that charge BIG. This software not only does MORE, it is easier to use, and for A LOT Less. I would recommend this to any dealership from start up to 150 vehicles in stock. Great BHPH module, Great integration with payment processors, and route one.
