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- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
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Refused to cancel after free trial, said email was inadequate notice of intent
Very Bad. Trifecta of petty, greedy, and dumb.
Avantages
Sounds like it might be easy to use, could obscure a lot of development detail.
Inconvénients
Didn't really get a chance to use it, and forgot to cancel within the 30 day window. OK, I'm out $25, my fault and I don't have a problem with that.
So I reply to one of their inquiry, follow up sales emails, say I need to cancel, I can't use it, WELL within the second ( the first PAID ) month that I am subscribed.
So I assume they might refund the first month out of goodwill, but of course they are not obligated so I don't mind if they don't.
But -- fun news-- despite TWO emails in that 2nd month requesting cancellation, ( I am not using it and not loading their servers or using their tech support in any way whatsoever, it cost them zero to have me subscribed and not even logging on)
They Bill me for a SECOND subscription month , because i didn't go through some "cancellation process".
If they are too dumb to prefer the extra $25 they scrounged off me to maintaining good will public image, I can't imagine they have personalities I want to deal with long term.
