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- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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I would fully recommend
Avantages
First of all- support. I really like how helpful the guys are, would be lost without them. I don't have a comparison to other programs, but I feel that Recurly covers all (or at least most) of our needs. I really like the design and user-friendly interface.
Inconvénients
I wish there would be more customization in terms of reporting. Also, I feel like it is not very intuitive. I'm missing some tooltips that would guide me through the software which such business impact. Alright, there is Help section and FAQ, but it takes a while to find required information.
Réponse de Recurly
Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might also check the documentation to see how reporting features have improved.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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I don't know what we would do without Recurly
Avantages
Honestly, Recurly makes managing our subscriptions really easy. We use it every day. Everything from customers billing, taxes to analytics (churn, revenue, etc.).
Inconvénients
This isn't really a con, but it takes a bit of time to set everything up, and it can be a bit technical if you're not experienced.. that's to be expected though for a platform like this.
Réponse de Recurly
What a lovely review. We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience beyond what you've noted above, please let us know.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Great billing and subscription management tool!
We've had no issues with the service whatsoever, so my overall experience with Recurly has been very positive! At my previous company, we used an ancient subscription management tool that worked but was very painful to use at every step. Recurly's modern UI, simple UX, and excellent customer care team have really allowed me to focus on business growth.
Avantages
Ease of use. Recurly enables us to have several Personal and Enterprise subscription models tightly integrated with our payment providers and our own backend systems.
Inconvénients
The permissioning system could be a bit more granular. I'd like to restrict my agents a bit more, without hindering their ability to service our customers.
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and love celebrating with our customers. Thank you for your positive comments. If there's something we can do to improve your experience, please let us know.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Great Billing Management System
Subscription Management
Avantages
The functionality and the support are amazing. Recurly is a tool we use almost daily to manage subscriptions and I couldn't ask for a better tool.
Inconvénients
Coupons! Coupons are an absolute pain to add-in, especially if the subscription expired with a coupon already attached.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Solid billing platform that gets easier as you use it
Avantages
It gives you most of the info you need in regards to the payment for 95% of cases I've been working with. Once you get used to the UI, it's actually quite easy to navigate around and quickly grab billing info you need to troubleshoot any problems. Support is professional and helpful.
Inconvénients
If you don't have any colleagues using it already, it may take a little longer to get used to since not all of the elements are intuitive. Support sometimes takes a moment to reply and is not necessarily available 24/7.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Great UI and simple to use
Avantages
The UI is amazing. I use products like Stripe as well and I find the experience much simple and customizable.
Inconvénients
The reports and analysis section can be a lot more customizable. We find it a bit difficult to collect the exact data we require for our month end analysis.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Recurly - Effective, Convenient, Easy To Use
Spellbinding.
Avantages
I like that Recurly keeps it simple and to the point. Time IS money after all, right? It's nice to be able to log in and find what I need quickly through straightforward navigation. An excellent tool.
Inconvénients
Not much to complain about so far. We have been happy with our experience thus far.
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. We love celebrating with our customers; and it looks like all is going well. If there's something we can do to improve your experience, please let us know.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Awesome
It's ok not used it much . . But will be using it alot more
Avantages
Very up to date . Keeps everything for you does your inventory nightly paperwork hyst all time the best
Inconvénients
Nothing everything is absolutely great keeps everything together and theres no paperwork you have do because
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and love celebrating with our customers. If there's something we can do to improve your experience, please let us know.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Elegant and Simple Solution for Small-to-Midsize Business
Our sales reps and admins can use the software easily with very little training.
When I offer consulting services to small businesses, I often recommend that they start billing services with Recurly - and I'm not even a Recurly affiliate! My clients do well with Recurly, which helps me do well.
Avantages
It's easy to see payments and overdue accounts. Updating credit cards is easy to do, and it is easy for our reps and admins to use.
- Secteur d'activité : Logiciels
- Logiciel utilisé tous les jours pendant plus de deux ans
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Must have for SaaS billing
Avantages
The ability to set recurring billing on automation is a must have for any SaaS platform. Recurly makes it very simple to get going. Not to mention they provide all the tools needed to apply coupons, promos, refunds, dunning and more.
Inconvénients
The price can feel brutal. Since you pay not only for the software but for a percentage of your MRR, that means it can quickly grow as you grow.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Advanced and sophisticated
Subscription management
Avantages
Recurly is a top of the top subscription management system - it gives us all we need to run saas business without putting too much development into billing issues.
Inconvénients
Its functionalities and very broad but when it comes to details it sometimes lacks flexibility when you want to arrange something specific for your business.
- Secteur d'activité : Édition
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Excellent support
Super.
Avantages
The software is good, the API and connetivity is good, the new catalog upgrade will be very helpful for us. and the support team is EXCELLENT.
Inconvénients
Some of hte API limiataions for add-on products. But: it seems that the catalog update may have solved thsoe.
Réponse de Recurly
Thank you so much for taking the time to share your experience with Recurly. If there's something we can do to improve your experience, please let us know.
- Secteur d'activité : Internet
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Subscription Management made Easy
Avantages
Managing accounts and subscriptions, integrations with other tools, flexibility to work on custom plans, trial to subscription management, automated customer intimations and customized messaging.
Inconvénients
Generating custom reports, localized data downloads, analysis of data, coupon analysis and daily tracks according to region.
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. We diligently work to create a flexible tool that helps to automate subscription management and recurring billing; and we continue to innovate. You've mentioned custom reports and various analysis functions above. Please check our documentation to see improved features!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Great tool for managing subscriptions
Avantages
Recurly is a solution I use which gives me billing functions and enables me to track subscriptions and customers. I like that it integrates with multiple payment gateways and that it offers a sandbox environment for testing and trying out new things.
Inconvénients
I like all of it, but maybe there could be more reporting and customization options.
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, constantly innovating. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might check our documentation to see how reporting features have improved.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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LOVE IT
Avantages
I love the accessibility and ease of using the software
Inconvénients
there are times i wish there were reports where i could look at a screenshot in time and not a current view
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience (beyond what's listed above) please let us know.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Saves us tons of developer time
Avantages
Recurly is really easy and functional. If you need to bill customers every month and don't want to build it yourself, recurly fits the bill
Inconvénients
They take a large cut of billings that we run through the platform. We are looking to transition away as a result.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Solid product but a bit expensive
Avantages
I've been using Recurly for billing and invoicing, as well as subscription management. Billing new customers is a lot easier when I can easily manage my recurring bills. Furthermore, Recurly offers a number of features such as customer service, reporting, payments processing, and more. They also have excellent customer service.
Inconvénients
The product is quite expensive and not affordable for startups
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. We often review our pricing structure and, if there's something we can do to improve your experience, please let us know.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Awesome Billing Tool
Avantages
Recurly is a great tool for subscription billing. It has a lot of functionality and flexibility. It is fairly easy to use and is always reliable.
Inconvénients
Recurly is a great software but it is occasionally slow. I also think that the reporting functionality is lacking a bit.
Réponse de Recurly
Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might also check the documentation to see how reporting features have improved.
- Secteur d'activité : Organisme social ou civique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Saves time and makes you money
I recommend Recurly every chance I get. This product is awesome for managing recurring payments. If you have any type of recurring payments that have kept you busy running credit cards every month, you need to consider this software. Its features make taking monthly or annual fees a snap. Customers can get notifications prior to the charge. They also have options to make it convenient for the customer to opt out or cancel memberships, which can save you, even more, time. The cost is great, too - far less in the long run than paying an employee to manage recurring charges. Use Recurly and you can free up time to invest in your business and make more money.
Avantages
Easy to use.
Cost effective.
Time-saver
- Secteur d'activité : Internet
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Takes care of it.
Recurly has taken care of our recurring billing for two years and counting. We have multiple businesses running on the platform and have multiple recurly accounts. There product goes above and beyond when it comes to feature flow and figuring out those *next* pains they can solve.
Avantages
Dunning management
Automatically update credit card expiration numbers
Recurring rev reports
Upgrade/downgrade/cancel
API (hmmmm, so nice)
Lots more that I'm not listing here...
Inconvénients
If you have multiple websites, you need multiple accounts (for cancellation templates, etc), no discount on second account for the fixed monthly
Can't overwrite customer ID #'s once the customer is in the system
One time purchasing not so good
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Recurly
Avantages
I like it how you can keep all the financial information of a customer in only one place. It contains all history of the contract, all payment and billing information. Everyone who access Recurly can get that info without the need of asking someone in charge.
Inconvénients
It gets confusing when there's a lot of logs and movements.
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond what you've outlined above, please let us know at [email protected].
- Logiciel utilisé tous les jours pendant plus d'un an
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What use to take our company hours, now takes minutes.
Avantages
The program has completely transformed our billing department. The interface is pretty user friendly, but I would say the biggest pro is their support team. The chat box is always available and they answer your questions within seconds.
Inconvénients
The learning curve of how exactly the program works and predesigned, was a little difficult to overcome. There are too many automatic emails sent out, so you really need to know how to navigate & turn them off (or know that they're even being sent out in the first place).
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Recurly
Avantages
In general is pretty good, easy to search the clients and have an overview of the clients.
Inconvénients
I always gets lost in the invoices and payments, I don't feel like it's very clear.
Also, on top when you check how much a specific client pays for it, it shows the full price without considering the discounts they might have. So you basically need to check the discount and recalculate it.
Also, it would be nice as a user be able to have more reports by the accounts that are about to end a discount period for example
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, constantly innovating. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might check our documentation to see how features like discounts have improved.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Recurly is wonderful!
Avantages
I love how easy it is to help customers out by checking on their accounts and helping them with any billing related issues. It's really so wonderful to use!
Inconvénients
Not much really! It's super easy to use and they never have any issues.
Réponse de Recurly
Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, please let us know.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Recurly to centralize your subscription billing
This software is used to keep track of billing for our customers. We also use it to keep track of who is active and who is inactive.
Avantages
I really like how this software keeps track of all your subscriptions and your balance.
Inconvénients
I least liked the renewal bot and find that customers are having their canceled subscriptions automatically renewed by the renewal bot.
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might also check the documentation to see how renewal features have improved.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
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- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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New miserable experience
Regret selecting this product for use. Go with a firm that will provide customer support that will actually help you.
Avantages
Yet to find a feature I like. Still trying to work through simple setup with Recurly. Maybe one day it will be setup - losing money every day because of bad support.
Inconvénients
Terrible on-boarding support. Wish Recurly had a better customer service team that would help setup the product. I just get a run around that they don't have the correct information even though all other providers said that is all the information needed.
Réponse de Recurly
We appreciate you've taken the time to express your concern. It appears we've fallen short. Recurly provides a subscription management platform for 2200+ businesses, and we wish you well.
- Secteur d'activité : Logiciels
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Overall Recurly is a great and intuitive product which is easy to use.
Avantages
Once you learn the software, it's easy and quick to get things done. Seeing past history on an account is clear. Our organization is easily able to give many different departments access and enough privileges to fully own our required tasks. Still, our finance department can truly own billing and collections. If and when their have been issues with Recurly, their support has been thorough, and their communications have been clear and helpful.
Inconvénients
You definitely need training from someone else who has used it to learn it properly. It didn't seem intuitive or something I could learn on my own. Also I'd say about 15% of the time, the site is down, or I at least have to log in three or four times. If manual collection is used for certain invoices, you lose the ability to truly audit what a customer is seeing.
- Secteur d'activité : Logiciels
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Easy-To-Use Interface, Lacks Some Seemingly Intuitive Features
Avantages
The product was easy to navigate and had a very short learning curve.
Inconvénients
The software was missing some functionalities that I would think would be standard with a billing and payment oriented software. The billing periods/cycles were not easily customizable. Ensuring that a recurring billing subscription did not renew also seemed to be more difficult than it should be.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Serves it's purpose
Avantages
- easy to navigate portal
- easy to connect to payment processor
- easy to run reporting
- one single report includes all necessary information to summarize monthly bookings
Inconvénients
- doesn't have a ton of functionality, portal is fairly basic
- best for small business due to limited functionality
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Solid billing platform
Overall, I have had a positive experience with Recurly. I have used many billing platforms and this might be one of the easiest.
Avantages
The ability to set recurring billing on automation is great and easy to set up. Plus their customers service team is awesome and always their when you need them. It's also very easy to add new members or terminate existing. You don't have to go through a million steps like other softwares.
Inconvénients
Emails go to spam most of the time and the cost is kind of high.
Réponse de Recurly
We appreciate you've taken the time to share your experience with Recurly. Thank you.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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- Secteur d'activité : Vente au détail
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I am a fan
Avantages
I enjoyed recurly! Easy, fast and not hard to learn. I would def recommend to a friend or colleague.
Inconvénients
Cant think of anything right now. Which I say is a very good thing.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Great way to manage subscription payments
Avantages
An effective way to manage subscriptions payments without large commissions, easy coupons/credits creation.
Inconvénients
Could be more user-friendly for software's beginners. Would be great to see a tutorial on how to use a software.
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Super easy to integrate and manage
As a SaaS company, we'd rather focus on our service, not wrestling with billing software. Recurly makes it easy to plug subscription billing into our product without worries.
Réponse de Recurly
Thank you Jon. We love having you as a customer!