Recurly

Avantages

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

Inconvénients

No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

Avantages

Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.)

The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust.

Inconvénients

When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one.

For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance.

Alternatives envisagées 

Pourquoi passer à Recurly

Avantages

Recurly is the most reliable solution for managing our recurring bills.
The reliability of Recurly makes it a top solution.

Inconvénients

I am impressed by the powerful features of Recurly.
Recurly is flawless.

Avantages

decent interface. good integration functionality although this breaks every so often.

Inconvénients

Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill.
We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

Avantages

What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

Inconvénients

If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.

Avantages

We use recurly to sign up new customers for their subscriptions. Our customers are based all over the world and Recurly makes it incredible easier for them to sign up, process discounts, agree to our terms and automate renewals.

Inconvénients

No real negative feedback, the system works well. UX could be imprved slightly.

Avantages

The records being detailed with their date and time is also a huge plus as it helps me look, investigate or keep track of what I need to pull up for payments and billing concerns.

Inconvénients

The only thing I really dislike about Recurly is that, I get logged out automatically after being idle for 5 mins.

Avantages

It's incredibly easy to use once you know how! In essence, getting all the information I need only requires one or two clicks on my part. It's also a huge plus that the records are time and date stamped because it makes it simpler for me to search up the data I need to access for payments and billing concerns.

Inconvénients

Recurly's need for us to generate new passwords every sometime is the one thing I really dislike about it. The rest is flawless.

Avantages

It is so easy to figure out how to use! Basically I get all piece of information that I want with one or two clicks. It's also transparent for the rest of the team when they have to searching.

Inconvénients

I miss some dashboards. Also, I'm not allowed to export the information that I can view on the screen, it's a bit frustrating.

Avantages

I love how everything is easy to use, it gives you control over a lot of things that stripe does not.

Inconvénients

Price is a bit on the high side if that was not the case it will be amazing

Avantages

That everything from creating an invoice to processing payments and refunds are within a few clicks away.

Inconvénients

That we needed to keep updating password from time to time. It just doesn't make a lot of sense. For security, yes. Not a lot for user convenience.

Avantages

It’s a user friendly tool, and it is very easy to navigate. Recurly has saved me many times especially in locating our member’s invoices and charges where I am no longer ask for help with our team leads beacuse the information provided are clear and concise.

Inconvénients

There were times that we experienced delays when processing a refunds and it was not reflecting real time.

Avantages

I particularly liked the transaction feature, where you can check the status and errors of the card on file or before it gets saved in the system. It gives you precise information about the error you are encountering and a suggested solution. Also, it has a lot of other features like the card update tab, activities, and the list of orders/invoices.

Inconvénients

What I like least is the automatic log-out feature if you're idled for more than 15 minutes, the software's security system. It's not a big deal but it gets inconvenient sometimes.

Avantages

Recurly is simple to use and configure. As a support representative, it is easy to review customer billing information, subscription(s), and coupons or discounts as well as make changes as needed. I like that there are hosted account and billing management pages that can be provided to allow a customer to update their information without having to login.

Inconvénients

As a non-admin user, I am restricted to some of the data I need to support my customers such as the ability to view add-on products and reports detailing which products were sold and to whom. Perhaps this is merely a configuration my company has decided to enact versus default access based on user type.

Avantages

I liked that the system was solid in it's performance. It simply always worked and we never had complaints from customers on invoices and payments.

Inconvénients

It took a long time before they made direct debit available.

Avantages

- Most advanced tool in the space.
- Ability to customize checkouts with reculry.js
- lots of flexibility in ways to use the platform

Inconvénients

- Wish the exported reports were betting (can't see how many days left in an ending subscrtiption in export -- so can't follow up with them. Can only see number of remaining occurences but if you offer monthly and annual for example you have to custom segment that information)
- Wish the analytics were better (better insight into plan peformance, churn by plan etc.)
- Better email targeting (currently not able to target endings trials unless the plan has a trial, not if they use a trial coupon -- lots of small issues like this across the platform.)
- The emails sent from recurly servers end up in spam often for our customers.

Avantages

I love the flexibility in setting up subscriptions: future start, bill forward, automatic, % or $ discounts. Recurly makes it easy and does exception handling well.

Inconvénients

Slow to roll out new features. Sometimes you set up multiple subscriptions to fire out at the same time, but they will send separately. For some reason Recurly only let's you choose the HOUR (in UTC) that a subscription occurs at, but Recurly sometimes changes the MINUTE. Very frustrating as an admin to manage that somewhat confusing anomaly.

Alternatives envisagées 

Pourquoi passer à Recurly

Avantages

I love their detailed activity log that all users can see. This helps our agents get an idea of the path a customer may have taken and allows everyone to be on the same page.

Inconvénients

Recurly has experienced downtime in the past few months and this has affected our customers. Our pricing page has gone down due to their application not working, which has negatively affected business.

Avantages

The software is very easy to use and you have access to numerous reports just with the click of a button.

Their support is also excellent. I have never had an issue that couldn't be resolved in record time.

The dunning feature is absolutely a brilliant tool.

Inconvénients

It would be nice if you can refund transactions that are older than 6 months, but at this stage we are only able to refund transactions younger than 6 months.

Avantages

Dunning management, ease of editing, searchability and filters make location various transactions easier.

UI/UX is on point.

Inconvénients

Helps docs could be updated. It feels like they’re written for developers, but not always for the daily user.

Avantages

Our billing process is sensitive and we take our client's information privacy very seriously. Recurly offers great settings/configurations to give people access to the information they need and restrict access to what they don't. Our billing process is smoother by far because of Recurly.

Inconvénients

We have a lot of exceptions in our billing process and Recurly isn't as good at handling these client-by-client exceptions as we would like.

Avantages

Recurly makes it easy for us to manage subscriptions and manage billing. There is absolutely no complication involved.

Inconvénients

Setting up Recurly needs little technical assistance without which it becomes little difficult. However this is a great platform

Avantages

I work with the site for an employment.

Inconvénients

there are times that the site crashes and doesnt do things right

Avantages

Definitely the churn reduction features and knowing that a team of experts are worrying about the details instead of me

Inconvénients

Sometimes I feel that they are focusing too much on enterprise and not on the little guy. Having said that, they still have a kickass set of features for the little guy.

Alternatives envisagées 

Pourquoi passer à Recurly

Avantages

Easy to set up, easy for customers to update their billing information and review invoices, and its automatic revenue recoveries.

Inconvénients

Would be nice of they could include "usernames" in their data spreadsheet so it's easy for me to navigate and filter. The usernames are available, but apparently is not used for data.