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- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Recurly Is Effective and Accurate to use
The experience I have with Recurly is incredible.
Avantages
Recurly is the most reliable solution for managing our recurring bills.
The reliability of Recurly makes it a top solution.
Inconvénients
I am impressed by the powerful features of Recurly.
Recurly is flawless.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Recurly is a good choice for online subscription billing and management
Overall, Recurly is an easy to use subscription billing and management tool. From a support representative perspective, it allows me to service my customers and provide information without assistance from the Finance team for general billing inquiries or issues. I recommend this software for recurring subscription products/services.
Avantages
Recurly is simple to use and configure. As a support representative, it is easy to review customer billing information, subscription(s), and coupons or discounts as well as make changes as needed. I like that there are hosted account and billing management pages that can be provided to allow a customer to update their information without having to login.
Inconvénients
As a non-admin user, I am restricted to some of the data I need to support my customers such as the ability to view add-on products and reports detailing which products were sold and to whom. Perhaps this is merely a configuration my company has decided to enact versus default access based on user type.
Réponse de Recurly
Sounds like Recurly is working for you. We love celebrating with our customers. Thanks for letting us know!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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While we have experienced hiccups, overall, we love Recurly!
Overall, we really do love Recurly. The benefits far outweigh the cons.
Avantages
I love their detailed activity log that all users can see. This helps our agents get an idea of the path a customer may have taken and allows everyone to be on the same page.
Inconvénients
Recurly has experienced downtime in the past few months and this has affected our customers. Our pricing page has gone down due to their application not working, which has negatively affected business.
Réponse de Recurly
We appreciate that you've taken the time to share your experience with Recurly. We work with customers worldwide and providing consistent service is very important to us. We've worked to correct this situation. If there's something we can do to improve your experience, please let us know!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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I would fully recommend
Avantages
First of all- support. I really like how helpful the guys are, would be lost without them. I don't have a comparison to other programs, but I feel that Recurly covers all (or at least most) of our needs. I really like the design and user-friendly interface.
Inconvénients
I wish there would be more customization in terms of reporting. Also, I feel like it is not very intuitive. I'm missing some tooltips that would guide me through the software which such business impact. Alright, there is Help section and FAQ, but it takes a while to find required information.
Réponse de Recurly
Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might also check the documentation to see how reporting features have improved.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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I don't know what we would do without Recurly
Avantages
Honestly, Recurly makes managing our subscriptions really easy. We use it every day. Everything from customers billing, taxes to analytics (churn, revenue, etc.).
Inconvénients
This isn't really a con, but it takes a bit of time to set everything up, and it can be a bit technical if you're not experienced.. that's to be expected though for a platform like this.
Réponse de Recurly
What a lovely review. We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience beyond what you've noted above, please let us know.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Great Billing Management System
Subscription Management
Avantages
The functionality and the support are amazing. Recurly is a tool we use almost daily to manage subscriptions and I couldn't ask for a better tool.
Inconvénients
Coupons! Coupons are an absolute pain to add-in, especially if the subscription expired with a coupon already attached.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Great UI and simple to use
Avantages
The UI is amazing. I use products like Stripe as well and I find the experience much simple and customizable.
Inconvénients
The reports and analysis section can be a lot more customizable. We find it a bit difficult to collect the exact data we require for our month end analysis.
- Secteur d'activité : Organisme social ou civique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Saves time and makes you money
I recommend Recurly every chance I get. This product is awesome for managing recurring payments. If you have any type of recurring payments that have kept you busy running credit cards every month, you need to consider this software. Its features make taking monthly or annual fees a snap. Customers can get notifications prior to the charge. They also have options to make it convenient for the customer to opt out or cancel memberships, which can save you, even more, time. The cost is great, too - far less in the long run than paying an employee to manage recurring charges. Use Recurly and you can free up time to invest in your business and make more money.
Avantages
Easy to use.
Cost effective.
Time-saver
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
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What use to take our company hours, now takes minutes.
Avantages
The program has completely transformed our billing department. The interface is pretty user friendly, but I would say the biggest pro is their support team. The chat box is always available and they answer your questions within seconds.
Inconvénients
The learning curve of how exactly the program works and predesigned, was a little difficult to overcome. There are too many automatic emails sent out, so you really need to know how to navigate & turn them off (or know that they're even being sent out in the first place).
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
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- Secteur d'activité : Logiciels
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Easy-To-Use Interface, Lacks Some Seemingly Intuitive Features
Avantages
The product was easy to navigate and had a very short learning curve.
Inconvénients
The software was missing some functionalities that I would think would be standard with a billing and payment oriented software. The billing periods/cycles were not easily customizable. Ensuring that a recurring billing subscription did not renew also seemed to be more difficult than it should be.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Serves it's purpose
Avantages
- easy to navigate portal
- easy to connect to payment processor
- easy to run reporting
- one single report includes all necessary information to summarize monthly bookings
Inconvénients
- doesn't have a ton of functionality, portal is fairly basic
- best for small business due to limited functionality
Catégories connexes
- Logiciels de comptabilité pour entreprises
- Logiciels de facturation pour PME
- Logiciels de traitement des paiements
- Logiciels pour éditeurs de livres et gestion des abonnements
- Logiciels de gestion des souscriptions
- Logiciels de facturation récurrente
- Logiciels de facturation
- Logiciels de comptabilité pour PME
- Logiciels de reconnaissance du revenu
