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- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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My Personal experience with shortcut salon..
Over all betterment to operations and management ...
Avantages
I started from the begin| ! Was a wise move on my side ...
Inconvénients
None ...It wasn't so easy for me personally
change in mind set and moved forward and learned a new and better wat 4
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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User Friendly Software
We are very pleased with Shortcuts in our salon. The 24/7 support has been great.
Avantages
This salon software is so user friendly. It is easy to train my staff to use this. We use Shortcuts to schedule clients appointments and for point of sale. The variety of reports and marketing lists is great.
Inconvénients
We really have not had any problems with Shortcuts. If we could not figure something out, the support is outstanding.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Shortcuts
Avantages
The amount of things it can do for the cost.
Inconvénients
Could have more robust reporting and customization of reporting.
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant pendant l'essai gratuit
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Great Appointment and Tracking Software
Shortcuts was great for my needs! I needed a way to set up appointments and track the hours of more than a dozen hairstylists and massage therapists.
Avantages
It was easy to set up and cost-effective fro my needs.
Inconvénients
I didn't have any problems with the application.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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SHORTCUTS SOFTWARE Disappointment
Shortcuts used to be innovative but that has gone to their heads. They are not competitive in the market place anymore and bundle services into their offering that is expensive but obsolete in today's market.
Avantages
Well branded
Desktop reliability
Not much really
Inconvénients
Archaic in terms of design and use.
Very Expensive
Being charged for training for what should be support
Long contracts (3 years) with an autorenewal clause that made me feel like I am being held as a hostage.
The arrogant attitude of the company
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Shortcuts Live!
I absolutely love shortcuts live! I really don't know what I did before December. Booking clients in , cashing up , the app , the clients emails ect. Clients have all been so impressed with how professional we look! I will continue to use and highly reccomend to everyone thank you
Avantages
How easy it is for us to use and clients! It's made our salon lives so much easier!
Inconvénients
That I didn't find it sooner ! It's amazing!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Organize hair artist
Shortcuts has organized myself and my salon,glad to be done with physical books!
Avantages
I love looking up reports on how the salon is doing as a whole as well as individual!I like in a second being able to tell a client when she last visited us what she paid ect.
Inconvénients
Client look up will only show you so many names and then u have to switch your look up by phone number or last name,which we cant always recall
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Great for large salons with multiple locations
I had worked with Shortcuts for years when I was managing a chain salon. It was super user friendly. What I really loved were the training videos that were loaded on it, and available through a quick click for teaching new stylists and receptionists how to use every feature.
There were lots of reports to access that give data on every aspect of the business and for individual stylists. The stylists loved being able to easily ruin a report to make sure they were on top of their goals.
Avantages
Reports, customer service, personalization
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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We Love Shortcuts Software
My overall experience is that I am happy with Shortcuts and would not change
Avantages
User friendly, responsive technical support, excellent reporting, console is great, stylists can see their schedules from their smartphones and make/change client appointments, texting clients reminders, etc.
Inconvénients
Some explanations of reports are hard to understand, scheduling stylists is challenging sometimes
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Horrible customer support and business practices
When trying to sell the product they are super nice. But don’t be fooled. They have horrible business practices and are only the there to milk you for as much money as possible. There are so many better alternatives to this software for much more competitive prices.
Avantages
Reports. Software was able to generate reports for different aspects of business
Inconvénients
Booking system is archaic and online booking is even worse
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Extremely disappointing, clunky & outdated
Avantages
So pared to other software there was minimal positives. Only our designated account manager.
Inconvénients
and is something we are constantly apologizing to our clients for.
We would to Shortcuts advise to listen to your clients more and actually attempt to improve your software to stay relevant within the current climate.
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Sold Me on all the new functions (Google + Facebook Bookings and payments a custom app!)
Used them a cpl of years ago at a different salon so when I opened my own, they were my go to. I deal with their USA location in HB, and they have a great team there now!
Avantages
Loved that I could get a custom app for my own salon without having to spend thousands on my own developer. My clients love that they can book online from the app or Facebook/Google. Love that I can take deposits for appointments if I need to and that the checkout process for clients is so easy and can be done right from the chair! (we use a tablet with the app to do this part).
Inconvénients
While I haven't had to call the help desk much, there might be a bit of a wait on the phone, would love to have the help desk available on chat and live during biz hours. Other than that, no complaints, it helps me run my salon smoothly and I'm happy about that!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Pretty Good
I feel they try to keep up and the customer support is pretty good. Extras are a but expensive. Overall it’s good.
Avantages
Online booking and text confirmations and 24 hour support.
Inconvénients
No training on all it has to offer, kind of expensive and they go up in price. Shortcuts doesn’t really help unless you ask.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Shortcuts is the best software for the hair styling business
Overall, I have had a great experience with Shortcuts Software.
Avantages
I love how easy Shortcuts is to use.
When I do have a problem, the support staff are very helpful.
Inconvénients
I'm not a computer person, BUT Shortcuts Education Team made it easy for me to learn.
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Overall Review
overall is a great software, its easy to work with. but, when it crashes.. it crashes!!
Avantages
Easy to learn and understand, confirmation text with clients.
Inconvénients
Help desk, we wish it was quicker to get a hold of an agent.
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Find another... Worst customer service ever & heavily overpriced.
Avantages
Pretty easy to use and good functionality
Inconvénients
The cost far outweighed the viability of product and for $200+ per month. Far better software for much much cheaper.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Shortcuts
Avantages
User friendly, great support and integration with other software
Inconvénients
some options are not available with the version we have
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Salon Manager
Not good at all
Avantages
It support is prompt and answers the concern as best they can
Inconvénients
Too many steps for operating system in a fast pace salon
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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3 Year contract of frustration.
I am appalled that a customer can spend thousands of dollars to get a programme to work for me rather than the programme doing what it promises and that Shortcuts are willing to fob me off. After being a loyal customer for 6 years running and have put in so much effort to have a great Spa software, this is the thanks I get from Shortcuts. Do your research, there is other software out there that works in a much easier way and doesn't cost as much. Be careful of software that wants to lock you into a 3 year contract. Upgrades are also another 3 year contract added onto your current contract. Bizarre!
Avantages
The technical support are quote knowable and mostly friendly.
Inconvénients
There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers.
They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing for features that you can't use properly are extra costing. Overall I paid for the extra services so that I could use the software to it's best and after signing the contract there only some features available.
The confirmation text messages are very short and their online marketing system to create marketing emails (when it works as it rarely does) looks like its from the 80's. I had a MAC pc and had to install other software with a technician that cost me over $1400 to get sorted out to be able to use Shortcuts on a MAC, it gave us so much trouble I eventually bought a Windows computer from Shortcuts that cost me $2500 plus. I have spent so much time and countless hours working "for" shortcuts instead of it working for me.
I have asked to be released from my contract for Shortcuts and they would prefer to have a customer that will never return than lose 12 months of something that doesn't and has never worked for me.
When I have asked for education to that on my part I know I am using it to it's fullest ability, I have been quoted a few hundred dollars each time.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Shortcuts isn't a good choice for my salon
I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again.
Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system.
Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown.
The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly.
Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.
Avantages
It looks nice
Inconvénients
Its useless, not user friendly, over priced and very basic
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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A vendor that is there for you every step of the way....
I have been with Shortcuts since the inception of my salon 9 years ago. It is scary enough as it is opening a salon, let alone looking for a software scheduling program. I came from using a paperbook for years, and knew that I needed to be in the NOW with a digital software program. There were soooo many to choose from. So confusing. But what made Shortcuts stand out from the rest was there personal one on one approach. The initial online presentation was even conducted by the sales rep and the CEO at that time. The CEO!! Like who does that?! I am one to ask many questions, and they were all answered with ease and confidence. To this day, Shortcuts still operates in that manner.
I make it a point to only deal with vendors that I can actually have a business relationship with and not just be a number on a sales call list. Shortcuts treats you like a true business partner. Whenever I call the Helpdesk, they always remember who I am and give me the best undivided attention, always. Any question, big or small, is treated as a priority to them. That in itself is priceless.
For this, I can truly say that I will be a client forever. We have a solid business relationship. One that cannot be purchased but only forged through years of dealing with each other. And isn't that what a true business partner is all about....
Avantages
- Online Booking
- Client Booking App.
- Cloud Appointment Book
- Staff Anywhere Schedule Access
- Remote Access
- Visually Appealing
- Touch Screen Friendly
- Easy to Use
- Always Innovative
- Consistent Training Available through Webinars, Email Articles, & You Tube Videos
- Helpdesk is always willing to help
Inconvénients
Maybe the wait time on the Help Desk, but that is to be expected during peak hours. They recently added a call back feature if you don't want to wait on hold. That sure is a plus.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Terrible service and very expensive experience
Terrible, unhappy, disgusting service
Avantages
The marketing and reports and the promise of better customer service when using their hardware too that has turned out to be a complete joke!
Inconvénients
It has been a very costly experience as we started having issues with our system after about 12 months and they continually passed the buck giving minor solutions but never really fixing our issues. Eventually our computer completely crashed and then we were told it wasn’t their problem and we had to pay for our own technician costing us $500 only to be told that shortcuts had actually put very outdated software on our system originally.
Now our hardware is 12 months out of warranty and the screen is crashing. Seriously I’ve had computers for 10+ years before that have never had the amount of issues as this computer has had and they really don’t care about trying to fix anything or offering any solutions besides buying another one off them.
Would seriously never buy anything from them again!!
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Tu negocio da un giro
Mi experiencia es muy buena, realmente nunca habia llevado mi salin de peluqueria tan bien como ahora porque en el tengo todo tipo de estadisticas e informacion que me ayudan a mejorar dia a dia
Avantages
Realmente no puedo decir algo en concreto q me haya gustado mas, porque realmente todas sus funciones son vitales para llevar un negocio, tiene mogollon de detalles que te hacen super facil una buena gestion sin llevar trabajo alguno......estas al corriente de todo en todo momento.......solo tienes q pensar que te gustaria saber y te aseguro que este programa lo tiene.....es increible!!!!!!
Inconvénients
De momento a dia de hoy no hay nada q extrañe porque lo tiene todo
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Great product overall
Great!
Avantages
I love the ease of use of this product. Our daily day to day operation would be so much more difficult without Shortcuts. Shortcuts keeps everything organized and running smoothly.
Inconvénients
The only down side to this software, when using the online booking feature, everything is a-la-cart. It is an issue for the salon industry, since we often book clients back to back. For example, one client would be a color and cut, during their processing time for the color, we could book another client in there. Not all clients know to book the color with a blowdry/cut, some only book the color portion which does not always leave us enough time to fulfill their request.
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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User
Some
Avantages
The software is very user friendly and Easy to use when it works correctly
Inconvénients
While being very complex The software has a lot of glitches
Réponse de Shortcuts Software
Hi Marcie,
We'd love to chat and see what we can do to make your experience with Shortcuts better. Please let us know the best way to reach you by contacting us via email at [email protected], or calling directly at 714-622-6682.
We hope to hear from you soon!
-Christin
