Shortcuts

Avantages

Gain de temps,Facilité d'accès;Multitâche

Inconvénients

Complexité,Absence de visualisation,Limitation d'utilisation

Avantages

I started from the begin| ! Was a wise move on my side ...

Inconvénients

None ...It wasn't so easy for me personally
change in mind set and moved forward and learned a new and better wat 4

Avantages

This salon software is so user friendly. It is easy to train my staff to use this. We use Shortcuts to schedule clients appointments and for point of sale. The variety of reports and marketing lists is great.

Inconvénients

We really have not had any problems with Shortcuts. If we could not figure something out, the support is outstanding.

Avantages

Over twenty years ago
They were the best now they are the worse

Inconvénients

Too many bad things on this software.
Keep crashing
Expensive
Over an hour to get to talk to someone
Have used for many many years and now they are saying I have a contract for over 2 years left.
Etc etc not a friendly used software

Avantages

Familiarity and ease of use. company is always trying to improve functionality and features

Inconvénients

i wish I had remote access to all features at any time like mind/body

Alternatives envisagées 

Pourquoi passer à Shortcuts

Avantages

The amount of things it can do for the cost.

Inconvénients

Could have more robust reporting and customization of reporting.

Avantages

Right about now I can't think of a single thing.

Inconvénients

Lack of support. It is outrageous that your software stopped updating online, when we called the response was, 'we are working on it'.' When we called to cancel our service 1 year out of our contract you charged us for an extra 2 months. We lost thousands not being able to see our appointment book as we do our bookings remotely.

Avantages

It was easy to set up and cost-effective fro my needs.

Inconvénients

I didn't have any problems with the application.

Avantages

Well branded
Desktop reliability
Not much really

Inconvénients

Archaic in terms of design and use.
Very Expensive
Being charged for training for what should be support
Long contracts (3 years) with an autorenewal clause that made me feel like I am being held as a hostage.
The arrogant attitude of the company

Avantages

It's a fairly easy to use appointment system with some good features, albeit a rather dated configuration. Reports are good and system is capable of handling multi sites, although additional licences are needed.

Inconvénients

Since Shortcuts was bought out by Jonas, the support, software and general feel of the company has declined. They are very contract focused, with long contracts. Hardware is expensive to buy and it still requires the software to be loaded onto the computer, instead of cloud based like many newer systems. They have lots of 'bolt ons' to regular fees, ramping up the monthly costs. additional licences are needed for additional terminals or remote access, again increasing costs.

Avantages

How easy it is for us to use and clients! It's made our salon lives so much easier!

Inconvénients

That I didn't find it sooner ! It's amazing!

Avantages

This is a quick and easy software to use within our busy salon

Inconvénients

Sometimes this system needs rebooting as there can be a syncing error that occurs

Avantages

I love looking up reports on how the salon is doing as a whole as well as individual!I like in a second being able to tell a client when she last visited us what she paid ect.

Inconvénients

Client look up will only show you so many names and then u have to switch your look up by phone number or last name,which we cant always recall

Avantages

Reports, customer service, personalization

Avantages

I do all my training with this software. It’s easy for me to train with, user friendly, simplified steps. Step-by-step process which eliminates error.

Inconvénients

At the check out if another service/product is added on after ‘confirmation’ is clicked, you have to put in 0.00 to the EFT to combine the whole price. Confusing to train on.

Avantages

User friendly, responsive technical support, excellent reporting, console is great, stylists can see their schedules from their smartphones and make/change client appointments, texting clients reminders, etc.

Inconvénients

Some explanations of reports are hard to understand, scheduling stylists is challenging sometimes

Avantages

Reports. Software was able to generate reports for different aspects of business

Inconvénients

Booking system is archaic and online booking is even worse

Avantages

So pared to other software there was minimal positives. Only our designated account manager.

Inconvénients

and is something we are constantly apologizing to our clients for.
We would to Shortcuts advise to listen to your clients more and actually attempt to improve your software to stay relevant within the current climate.

Avantages

Loved that I could get a custom app for my own salon without having to spend thousands on my own developer. My clients love that they can book online from the app or Facebook/Google. Love that I can take deposits for appointments if I need to and that the checkout process for clients is so easy and can be done right from the chair! (we use a tablet with the app to do this part).

Inconvénients

While I haven't had to call the help desk much, there might be a bit of a wait on the phone, would love to have the help desk available on chat and live during biz hours. Other than that, no complaints, it helps me run my salon smoothly and I'm happy about that!

Avantages

Online booking and text confirmations and 24 hour support.

Inconvénients

No training on all it has to offer, kind of expensive and they go up in price. Shortcuts doesn’t really help unless you ask.

Avantages

I love how easy Shortcuts is to use.
When I do have a problem, the support staff are very helpful.

Inconvénients

I'm not a computer person, BUT Shortcuts Education Team made it easy for me to learn.

Avantages

Easy to learn and understand, confirmation text with clients.

Inconvénients

Help desk, we wish it was quicker to get a hold of an agent.

Avantages

Inventory features:
being able to set the max. and min. for each product
Inventory reports

Inconvénients

You have to click so many things to check someone out and to add services

Avantages

Pretty easy to use and good functionality

Inconvénients

The cost far outweighed the viability of product and for $200+ per month. Far better software for much much cheaper.

Avantages

User friendly, great support and integration with other software

Inconvénients

some options are not available with the version we have