Shortcuts

Avantages

Right about now I can't think of a single thing.

Inconvénients

Lack of support. It is outrageous that your software stopped updating online, when we called the response was, 'we are working on it'.' When we called to cancel our service 1 year out of our contract you charged us for an extra 2 months. We lost thousands not being able to see our appointment book as we do our bookings remotely.

Avantages

So pared to other software there was minimal positives. Only our designated account manager.

Inconvénients

and is something we are constantly apologizing to our clients for.
We would to Shortcuts advise to listen to your clients more and actually attempt to improve your software to stay relevant within the current climate.

Avantages

It support is prompt and answers the concern as best they can

Inconvénients

Too many steps for operating system in a fast pace salon

Avantages

Shortcuts is an out of date and overly expensive salon software which doesn't have the capabilities that it advertises.

The reporting feature is useless and makes it impossible to know how your business is performing. They don't even have a good client retention report that is easily accessible, which we consider our most important KPI. There is no option to use the full features of the software remotely which is really hard if you run a business with multiple locations (I cant be in two places at once).

They tie you into long contracts and conveniently don't mention that when you upgrade to a new feature the contract starts again. I believe that this is because they know that if they offered rolling contracts they wouldn't have any customers. If you read the google reviews you will notice I'm not the only person with this complaint.

After years of being a customer of Shortcuts I feel that I've been treated appallingly. I don't want the hassle of moving I just want software that works for me, but after promise after promise of 'new features' which are always 'coming soon', I'm tied into paying for something that still doesn't suit my needs. So I'd really prefer to try something else. But they make it impossible for you to leave.

Due to it's failure to adapt quick enough and improve the software so that it is suitable for a modern salon owners, you'll be better of choosing a different software that does. Avoid at all costs.

Inconvénients

Lack of remote capabilities, poor reporting, poor online booking system & app. Not great for use on an iPad. It's just outdated and doesn't evolve quick enough.

Avantages

When the cloud functionality is working where I can access the software from a remote location.

Inconvénients

The software itself feels very antiquated. It is my no means a user friendly interface. My stylists and staff complain about using this product on a daily basis. Support from Shortcuts has been an issue as well. Being an east coast based salon, their non-emergency tech support doesn't open until 9 am Pacific which has presented problems if I need assistance or have an issue. Training on the product was less than stellar as well and was condensed because the trainer was going on vacation and wanted to have things wrapped up before he left.
Unfortunately I am forced to use this overpriced, hard to use software because my franchisor has made it mandatory and I have no choice. There are so many other options available that are easier to use and less expensive.

Avantages

The marketing and reports and the promise of better customer service when using their hardware too that has turned out to be a complete joke!

Inconvénients

It has been a very costly experience as we started having issues with our system after about 12 months and they continually passed the buck giving minor solutions but never really fixing our issues. Eventually our computer completely crashed and then we were told it wasn’t their problem and we had to pay for our own technician costing us $500 only to be told that shortcuts had actually put very outdated software on our system originally.
Now our hardware is 12 months out of warranty and the screen is crashing. Seriously I’ve had computers for 10+ years before that have never had the amount of issues as this computer has had and they really don’t care about trying to fix anything or offering any solutions besides buying another one off them.
Would seriously never buy anything from them again!!

Avantages

Great reports
Does walk in and appointments

Inconvénients

The software keeps shutting down. The system kicks back payment and kicks out customers every time it shuts down, which is multiple time a day. You call the “help” desk and they say they are aware of the problem and they are working on it. However they are not fixing it and they are not compensating for the payments it kicks back when it shuts down.
The debit part of credit card machine has been down for 2 hrs!!!! We can take payment as credit but not debit, I call they told me that they set it up wrong but I have to purchase a new machine to fix the problem. Of course I’m in a contact and stuck for now.

Avantages

Don’t like it
And too expensive
Very complicated to remember steps
Long wait times for help

Inconvénients

They want you to watch videos
It is too complicated
And for the price they should do what ever you ask
Extremely long wait time for help
Too expensive

Avantages

I have not really got a problem with this product. I rarely use in the old days they had an amazing team

Inconvénients

I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through

Avantages

Nothing worked well. Always glitches and terrible online access
9/10 times unable to access
Patient double booking and no help from the staff
Customer service not great and couldn’t care less

Inconvénients

Everything is a hassle
Support is so difficult
Definitely changing that system and would not recommend to anyone

Avantages

It’s a diary, not easily web-based like new online systems, the app is terrible and it doesn’t work well for Mac even though they say it does. I had used it previously at another business and wasn’t too bad. With my own business- After 7 days, I gave up, they are making me pay out a 3 year term.

Inconvénients

Everything. I have had 4 case managers now trying to cancel a system that is not compatible with Mac like they said it was, they don’t care about small business at all.

Avantages

Great when it works, which is rarely

Inconvénients

Hardly ever runs properly, takes weeks to fix issues, staff are rude.