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Tous les avis sur AVOXI Appliquer les filtres
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A+ for Avoxi
Quick access to technical support technicians when needed with fast resolution of any issues.
Avantages
Easy to set up and use. The quick access to talk with a technician has always been super fast.
Inconvénients
No dislikes so far. The service has been stellar.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great Customer Service, Friendly Staff
Great! Problem was solved with 24 hours
Avantages
All of the features it comes with. Calls are clear and customer service is great!
Inconvénients
N/A I have no complains with this software
Réponse de AVOXI
Hi Nicola! Thanks so much for taking the time to leave this note. I'm glad to hear the quality has been so clear.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
After Sales Service
Positive, will recommend to others
Avantages
Very responsive in asnwering all the enquiry that we have.
Inconvénients
If you're late for payment, you will be imposed of late panalty fees of USD $99.99.
Réponse de AVOXI
Thank you for providing feedback on your experience Ethan! We really appreciate it!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Been using Avoxi for many years
Very good
Avantages
If it aint broke leave it alone. It works and the crew have always benn helpful
Inconvénients
It is getting easier to use especially with Genius getting improvements over Avoxi core.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Outstanding Solution for our Needs
Avantages
It is extremely reliable, very easy to setup, support is incredibly efficient and the value for the money is great. My business depends on building strong relationships with our clients and Avoxi has enabled this in a whole new level.
Inconvénients
What Avoxi offers is exactly what I need for my business.
Réponse de AVOXI
Wow, what kind words Jaime! I'm glad you've had such a great experience with AVOXI.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent Customer service and funtionality
Excellent experience every time
Avantages
The reporting and the fact that is so an user friendly system, easily inter grated into our current system
Inconvénients
At the moment are features required for my contact centre is in place
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great Product & Service
Great experience and amazing customer service !
Avantages
Easy to use and manage, as well as extract statistics
Inconvénients
No ability to make calls directly from mobile. They do have an app which enables doing the same through a laptop.
Réponse de AVOXI
Hey Michael! Thank you for taking time to leave us your note! We are constantly enhancing the platform and rely on this type of feedback! Thanks again!
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
10 years of great service
Avantages
We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence.
Inconvénients
The administration user interface was not so easy to use, but Avoxi have changed that for better recently.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
AVOXI is our international phone life line
AVOXI has always been an important part of our business and AVOXI always delivers what they promise, their support team is knowledgeable, professional and helpful.
Avantages
We work with a lot of international companies and Avoxi allows us to have phone numbers to represent us in other countries, it is a very important addition to our business
Inconvénients
Could use additional features such as text forwarding
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Problem Solved
Customer Service-Help Line is awesome in helping solve issues. Response time was great and knowledge of software-product was excellent.
Avantages
Directs our customers to the appropriate person instead of constantly being transferred.
Inconvénients
I have not found any issues with the product.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Outstanding customer service
Without doubt, the best customer service and question response I have ever encountered from any technology supplier (or any supplier of any services) for my business
Avantages
The service works exactly as expected, is unbelievably simple to set up and use, and is supported by a dedicated team who are always available to answer questions and provide assistance.
Inconvénients
I can’t think of anything negative to say about the service
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Avoxi software are easy to setup, to use and quite comprehensive
Avantages
The setup is very easy to follow and manage. And the software functions are pretty comprehensive and easy to use.
Inconvénients
Sometimes the sales person are not too responsive.
Réponse de AVOXI
Jose - I'm happy to hear you find the platform easy to use. We certainly appreciate your feedback and will continue to improve our response time. - Team AVOXI
- Secteur d'activité : Aviation et industrie aéronautique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Issues at First
Avantages
There was some confusion on how to set up my trunk with FreePBX and with finding no help searching online I was finally provided the Peer details that finished my trunk setup! They guys at the help desk didn't give up on me! They were dedicated to make sure this issue was solved. I was one day away from switching providers...they saved a customer!
Inconvénients
It took a few tech's until I was able to get the information that I needed...but they stuck with me.
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great Customer Support
I would like to acknowledge all the hard work that [SENSITIVE CONTENT HIDDEN] has put in to resolve my issue. Although it took a few days to get some settings resolved, his perseverance and unrelenting pursuit towards finding a solution is truly admirable. He bent over backwards for me and accommodated to my requests for support at any time that i provided him. This truly reflects that traits of a service professional. Thank you [SENSITIVE CONTENT HIDDEN] and the Avoxi Support team.
Avantages
Relatively straightforward when it comes to setting up the platform.
Inconvénients
It took a while to get certain configuration settings right.
Réponse de AVOXI
Hey Zack - Thanks for spending some time to leave us your review. Sorry you had some trouble getting started but we are SO happy to hear our team was able to help. Thanks again! - Team AVOXI
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Avoxi VOIP
Avoxi has been easy and very professional to work with, the products are great and customer service is top notch. They follow up and are responsive without being intrusive.
Avantages
The clarity of recording and phone connection with clients.
Inconvénients
Can't wait for the mobile app! The software works great and adds value to my business.
- Secteur d'activité : Machines
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Call Center during Pandemic Situation
The support is great, we implemented this during pandemic situation to support our initiatives and business. Other than the small hickups during launch, overall usage for the pass few months has been smooth sailing.
Avantages
I think the flexibility to deploy multiple numbers across multiple countries with ease of reviewing dashboard.
Inconvénients
Some countries had technical difficulty due to the network carrier partners, I suggest to constantly review with your partners to ensure smooth operation.
Réponse de AVOXI
Hi Westley. Thanks for taking time to provide this feedback. It's extremely valuable to us! Team AVOXI
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Reliable Solution Provider
Avantages
Ease of use, great customer support, reasonable pricing that can be customized according to usage.
Inconvénients
Wished the connection was totally seamless as we had some challenges with connectivity that impacted customer experience. But the outstanding customer support was there to fix for us.
Réponse de AVOXI
Hi Patricia! We really appreciate your review. Sorry to hear you had a few challenges getting started but I'm so happy the team was able to support you! - Team AVOXI
- Secteur d'activité : Recherche
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Customer service is king
Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service.
Avantages
The positive communication with the sales department is reflected just as much with the customer service department. You don't get the impression that once the sale is over, you're still well served.
Inconvénients
The frustration of adapting to new software when time is running out.
Réponse de AVOXI
I'm thrilled to hear you had such a positive experience with our team! Thanks for taking the time to let us know!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
very happy with Avoxi nd their service
Very happy with the service, the support, timing, easy to use
Avantages
Their answer is within the minute range. Love to have that support
Inconvénients
Have not found one, maybe because I don´t use it that often. When I have found problems, I have gotten a response very fast
- Secteur d'activité : Automobile
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
User Friendly, Cost effective, Metric Management
Avantages
The ease of use was a definite plus as we were transitioning from desk phone to software and we were able to get set up and answering calls with missing a single beat.
Inconvénients
There are some metric that don't come across as easily for our needs, however the development team is amazing and already working on improvement for us... at no additional cost!
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Virtual Norwegian number with forwarding.
Avantages
Once we got a local number for Oslo, it was easy to setup and use. When someone calls the number, we have the option to forward it to mulitple numbers. You have one number that can go to different people. I make it go to [SENSITIVE CONTENT HIDDEN] mobile. There are a lot of options like the setting the time or ring at the same time. It has lot of features. Customer support is good. Price is very reasonable.
Inconvénients
For Norway, it took some time to get verified. They needed certain documents and tax numbers. Otherwise, Avoxi is quite good. I would prefer call recording to be free for the first 60 minutes. Not many people call us, but that's not their fault.
- Secteur d'activité : Sécurité et enquêtes
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Useful and stable
It's a good choice to fix with Avoxi. It's easy to sellect and fix the worldwide numbers to our system
Avantages
stable is most important for software. Yes, this is a stable services and didn't have any accident yet
Inconvénients
Stable, I wish it can be keeping. Nobody like business stopped due to unstable supporting system
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Ease of Use
As a new customer I was impressed with the sales/customer service. The chat line is excellent.
Avantages
The speed that we were up and running with our new number.
Inconvénients
I don't have an item I like least yet with this software. All is good so far.
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Excellent Quality. Ease of use.
The experience has been good
Avantages
Easy to use. Easy to install. We can also record calls and download the recordings.
Inconvénients
It is a expensive than other alternatives.
Réponse de AVOXI
Thanks for taking the time to leave us a review! - Team AVOXI
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Amazing
Great
Avantages
Great service and wonderful technologies.
Inconvénients
None, I am satisfied with this product.
Réponse de AVOXI
Thanks for taking time to leave us this kind note! - Team AVOXI
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Good value
Avantages
I only use the free-toll number service in order to show that my services are offered nation-wide. It is a small cost to be able to this using Avoxi.
Inconvénients
I am not sure as I only implemented it recently. I need to spend more time to understand the system and stats regarding how many calls I have received and so on.
Réponse de AVOXI
Yen, Thanks so much for choosing AVOXI for your toll-free service. Please don't hesitate to reach out if you have any questions!
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Customer service
Easy to make, easy to contact, and effective as well.
Avantages
I like the customer service and supportive team of AVOXI, prompt response, and effective action.
Inconvénients
I couldn't think up to now. I feel like overall is good. I would like to use extended time in the future.
- Secteur d'activité : Administration juridique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Impecable, 5 star service
Avantages
Ultra fast deployment, ease of use, fast and prompt customer service.
Inconvénients
There was no such thing, that we did not like.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
AVOXI REVIEW
AVOXI has good products including this,
Avantages
AVOXI has good products including this, I was reviewed other products and selected this.
Inconvénients
Not applicable. this is not applicable for this software
Réponse de AVOXI
Hi Guru! Its great to hear that you are happy with AVOXI!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Worldwide Solution
Makes us available like a local company in abroad countries.
Avantages
Worldwide availability is the most important part.
Inconvénients
Price for Dubai lines is little bit expensive
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
My review
Avantages
Very easy to use and customers support has been great
Inconvénients
Voice recognition would be great but otherwise happy
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
We are glad we found AVOXI
Avantages
It is easy to use. It is reliable price vs quality, support and possibilities.
Inconvénients
No such a thing. At least we can't think of any !
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Smart Queue Great Product to use
Avantages
The Service that this products supplies is unbeatable. I would highly recommend this product to any family or friends.
