Tous les avis sur TrekkSoft Appliquer les filtres
Parcourir les avis sur TrekkSoft
Tous les avis sur TrekkSoft Appliquer les filtres
- Secteur d'activité : Sports
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
I'M WORKING ON IT
Avantages
THE USE THAT I COULD DO TO SELL OUR PRODUCTS EVEN MORE
Inconvénients
IS NOT TOO INTUITIVE. IT TAKES A BIT TO GET USE TO USE IT.
Réponse de TrekkSoft
Dear Valentina,
Thank you so much for taking the time to leave us a review, your feedback is always welcome as it helps us to keep on improving.
We are happy to see that you see in TrekkSoft an ally to improve your bookings and thanks for highlighting that you are facing some problem with the usability of our software.
Please know that we will do everything we can to improve the UX quality delivered to you.
Do not hesitate to contact us if you need any further assistance.
Looking forward to a long term partnership.
Best,
The Trekksoft Team
- Secteur d'activité : Sports
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
It’s been moons & we are Happy !
Smooth ride since the get go…
I was one of the 1sr to sign up in Costa Rica
Avantages
It’s easey to use & saves on time
Less admin headaches for us to deal with - keep it simple & fast is key
Inconvénients
Not sure about that ….I’m happy with it
Réponse de TrekkSoft
Dear Alex,
Thank you so much for your kind words and review. We are happy to see that so far you are satisfied and successful with our system.
Your feedback is always important as it helps us to keep on improving.
Thanks for your trust and commitment.
Looking forward to more years of partnership.
Best,
The TrekkSoft Team
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Worst customer service ever
Avantages
We have been using TS for 3 years now and the customer service is just getting worse for every year. They have a support chat which normally answers you in 24-48 hours - if your lucky. Other services we use have answers in a couple of hours as a worst case scenario.
Inconvénients
This customer service they are offering really sucks - STAY AWAY!
Réponse de TrekkSoft
Dear Oscar,
Thank you for taking the time to leave us a review, we are very sorry to hear your inconvenience, you are a valuable customer for us and we apologize for the incovenient with our support team.
Your Account Manager is already in contact with you and he should be able to follow up with your case.
Once again our apologies and we hope we can ammend the inconvenient.
Best,
The Trekksoft Team
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Sometimes misunderstanding of the questions, then the answers are not relevant for the...
Quick feedback of the bookings.
Avantages
I like to have the fast reply from the help-desk, much appreciated. But sometimes they misunderstand the questions and gives wrong answer...
Inconvénients
We want to have the possibility for our customers to do booking at TrekkSoft 2-3 years ahead of the expeditions. Today it's not possible, why?
Réponse de TrekkSoft
Hi Solveig, thanks for highlighting the miscommunication you've faced with our help desk team. Please know that we will do everything we can to improve the quality of support delivered to you. As for tour bookings for the next 2 to 3 years, a team member will reach out to you with further information. Have a good day! Nicole
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Easy to customize. Easy to navigate admin portal. Works great with WordPress.
Easy to expand your company's reach.
Avantages
The Admin portal is easy to use and Navigate. Support is always available and helpful in creating ideas for your company.
Support was able to offer suggested method used by other tour companies which gave me great insight as to what is possible with Trekksoft partnership.
Inconvénients
The transactions fee are slightly more than my ATM card machine. Both speaking with support I was told that fee can be negotiate depending on the amount of transaction being made. So hop when I continue to grow the business a better transaction rate can be offered.
Requires device with data access. In my country mobile data is expensive. In the Americas or Europe I don t see this as a problem.
Réponse de TrekkSoft
Dear Mitchel,
Thank you for taking the time to give us your feedback. We are delighted to know that our system works good with your wordpress site.
It is important for us to hear about the experience of our customers with the system as it help us to improve it day to day, so your thoughts have been more than welcome
Looking forward to work many more years with you.
Best,
The Trekksoft Team
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Great start and supportivr to set up
Fantastic and faultless support at the beginning. Sales team were excellent. Support I received to set up was excellent. Very helpful and took time to help. Clear, easy and reliable. However, I had problems with the software and customer support was woeful. Misunderstood, passed around to various different people and I had to hassle to get problem solved. Teething problems took a while to sort out. It's working fine now but it was very stressful at beginning.
Avantages
Fairly easy to use. App good and responsive
Inconvénients
Have to scroll through for availability changes. But of a faff.
Réponse de TrekkSoft
Hi Leanne, thanks for leaving us a review and for highlighting the difficulty you faced when you first started out with us. I apologise for that and thank you for sticking with us despite the rocky start. We'll look into your account history to ensure a smoother experience for new customers in the future. All the best, Nicole.
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
About trekksoft
It is great, made thing for me much easier, and its simpler for my guest to book activities.
Avantages
It is easy to use, for me as small buisines owner that manage booking and do the guiding.
Inconvénients
I could be made simpler, specialy about managing calendar
Réponse de TrekkSoft
Dear Gasper,
Thank you for taking the time to leave us a review, we are happy to see that you are successful with Trekksoft so far and that it is helping you in your daily operations.
We appreciate the feedback given and we will make sure to transmit it to our product team.
Looking forward a long term partnership
Best Regards,
The Trekksoft Team
- Secteur d'activité : Sports
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Fast support team
Had some misunderstandings about activities and managed to resolve everything within few minutes with Renan.
Avantages
Fast response, and professional staff. Really satisfied with their answers and help.
Inconvénients
Old video tutorials (with old interface)
Réponse de TrekkSoft
Dear Luka,
Thank you so much for taking the time to leave us a review, your feedback is always important for us.
We are very happy to hear that you are satisfied with the service provided so far and that you are successful with our system.
As you know the new interface was launched at the end of November, so we are still working on the updated documentation and video tutorials.
We really hope we can stablish a long term business relationship with your company.
Best,
The Trekksoft Team
- Secteur d'activité : Sports
-
Provenance de l'avis
Afficher plus d'informations
