TrekkSoft

Avantages

Customer service is very professional, helpful and friendly
API connection is very simple and once the products are connected only few updates are needed during the year.

Inconvénients

After 4 years of cooperation cannot find any negative feature in the cooperation with Trekksoft.

Avantages

All the solutions given, starting with the booking widget, the POS and the way you can manage schedules for your tours/activities.

Inconvénients

Some features that can be added like the agent allocation works when I embed in a website too, filter by user agent in POS, etc.

Alternatives envisagées 

Pourquoi passer à TrekkSoft

Avantages

Easy to implement, good customer service.

Inconvénients

Too many options, sometimes it takes a bit to find what you are looking for

Avantages

THE USE THAT I COULD DO TO SELL OUR PRODUCTS EVEN MORE

Inconvénients

IS NOT TOO INTUITIVE. IT TAKES A BIT TO GET USE TO USE IT.

Avantages

I didn't know anything about the product and it wasn't clear to me how everything worked. The person who contacted me was so humane and empathetic... he explained everything to me with all the patience in the world! I couldn’t be more grateful!

Inconvénients

It’s simple!
You do it once and it’s clear!

Avantages

Customizable at all levels - and the ability to add differing approaches to offering payment for your products (vouchers etc) and the ability to add shop items too.

Inconvénients

Sometimes the terminology and vocabulary used in the menu and form systems could use more easy and accessible clarification. The help system is great at answering 'how to..?' questions, but not so great at answering 'what is...?' questions.

Avantages

It is a platform whose UX for the user is very simple and fast.

Inconvénients

The reporting part should improve, it is not very simple.

Avantages

The support is amazing. Each time we needed help was really easy to get answer.

Inconvénients

the limitations of the software. I meant by this that it doesn't allow (yet?) everything we might need.

Avantages

We started using trekksoft as they started with the online booking solution. So we grown the same way as trekksoft did grow.

Inconvénients

On Any Booking Tools we checkt in the past there would been some parts to compromise and find a way around it.

Avantages

For us it is very easy to work with TrekkSoft.

Inconvénients

There is nothing we can say. We love to work with TrekkSoft

Avantages

all good but that most I like is the easy way to create products and sending the invoice to clientes.

Inconvénients

all good, I would like to change by my self the minimum amount to transfer the money to our account.

Avantages

easy to use and is very well priced and popular activies

Inconvénients

nothing more yes sometimes availability factor

Avantages

I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during the booking process. I especially like the gorgeous pop up lightboxes/booking windows that you can program into a BOOK NOW button for your own website or an agents/resellers site. The client clicks the button, then a pop up lightbox opens with either all of your tours with full details, which is ideal if you have this button on an agents website OR you can also program it for your own website so it opens with that particular tour only for that particular page of your site. The lightbox also allows for multiple languages and all the supporting backend documentation, which is really detailed and hefty, will be changed to the correct language and all sent out automatically to your clients. We have our automated documentation for example set up to send out a pre/post trip reminder/thank you via both email and SMS, as well as PDF's of the tours booked, tickets for each tour, our T&C, and a basket receipt. Electronic wallet is also activated allowing our clients to save their E-ticket to their phone. On the backend our guides then scan the E-ticket or paper printed version to check in clients for their tours and rentals. The Resources funcion is really handy too as it allows us to assign our resources, be it guide, vehicle, bike, scooter, etc...at time of booking so the system automatically keeps track of it all and never allows overbooking. Equally handy we can block out a resource for vacation, mechanical adjustment, etc...whenever we want. If you are on the Professional version (we are) then the customer service is excellent as we have a dedicated agent that answers all our questions within an hour usually, and we only ever have to deal with that person so it is not confusing and he knows already who we are and what we have asked before. This makes it really nice and we always feel comfortable that our needs are being met. The pricing for the Professional level I feel is well worth it as well considering all the hundreds of questions I've asked and gotten help with and the number of bookings that we receive monthly. They pay out on time and everything is clear on the invoice and you also have everything clearly shown on the backend electronically. The reports section is great as you can keep track of everything there and see clearly how you are doing from day to day, or year to year, etc...the Agents feature is awesome too. You can give a travel agent, other tour operator, reseller, concierge at a hotel selling your tours, etc...access to your backend Point Of Sale desk, which is set up to be really simple to use, via a login code and you can control how much access they have, what they see, etc...the system then keeps track of the commissions you own each agent so major time saver there and the reports also show it all clearly electronically. In addition to all of this, you can also have a separate Shop, where you can sell anything you like such as merchandise online. Business Intelligence tracks everything for you too. You can set the parameters for what it tracks such as Nationality or Age of the customer, etc...so you can see where your biggest buying market is, isn't and what works and doesn't anywhere in the world. It is really just a wonderful overall system that gives our company a ton of versatility and most importantly it allows us to sell and feel confident that everything going on behind the scenes is running perfectly.

Inconvénients

Sorry, can't think of anything to complain about. This platform is just amazing and dynamic!

I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of complaints here about things that Trekksoft does provide training documentation for (they have an extensive documentation set for how the system works), or things that I myself have had questions about in the past, but found the answers to by reading the documentation, or asking my dedicated customer support agent about. I've seriously asked thousands of questions and my customer service rep. always responds promptly, efficiently and with the right answer. If he doesn't know that particular answer, then I immediately get an email from someone else in that particular department such as a technician, design expert, etc...who responds to the question directly. So paying for the Professional level per month is the answer here so you can get the best customer service and also access to all the extra things that the system does so you can take advantage of it and get the most out of it.

Avantages

Trekksoft provides you a nicely designed and a modern web page, which is an great asset just by itself for someone in the travel industry. The web page builder is with nice options to sell your products to your guests by B2C method through different sale channels as one-stop-shop and/or digital market place, providing it both for you and your agents, if you have them. It is easy to use the software. The staff from Trekksoft are responsive to your messages and in your communication they care for you and they act as an excellent tourism business partner in general.

Inconvénients

It would be more handy if they would have a written guidance to use the software, like a catalog or so, to have a better overview or better clearance, for 'old-fashionable' people, who are not from IT sector, but just using a software. But even the way it is - it is manageable to use it pretty easy.

Avantages

Website:
It’s very easy to use with drag and drop function. Few but good different styles of templates, fonts and shape to choose from.
Not to many functions which sometimes can limit your needs.
Reservation Platform:
Also very easy platform with simple steps of adding an activity. In general working very good from when guests make a reservation, cancellation etc.

Inconvénients

Customer service had sometime some delays to solve our problems/issues. The follow up was missing. We reported it and can lately see a change towards the better.
Information with news and changes to us have sometime been lacking, but also this is getting better.

Avantages

What we appreciate the most is the human interaction we have with their account managers. They are always willing to help with all the questions we might have and suggest the best options for everything we need from the system.

Inconvénients

It would be great if TrekkSoft had Stripe as a payment option in the future.

Avantages

It was very easy to integrate our web site in the software. Also booking sistem is simple and easy for buyers.

Inconvénients

I am very satisfied with TrekkSoft software.

Avantages

The payment gateway is good if it is working. the overall look is good. I do not know more to fill the Pros SORRY

Inconvénients

A lot of issues, the support department has not the knowledge to fix your problems, and the response time is long

Avantages

- The customer support is priceless, from setting TrekkSoft up to troubleshooting certain functions.
- Real time updates on passenger lists which prevents over booking.
- We can monitor our growth, sales from our website and our front desk with the reports and analytics features.
- The connect-ability between us and our partners in the tourism industry is a big one, it has turned our hostel into a central hub for locals and tourists!

Inconvénients

- With every software there are bugs which occasionally pop up here and there but they get sorted and resolved once you let them know.
- We some times feel over whelmed with the new product releases because we feel like we are not utilizing all of the functions available to us.

Avantages

Options to create packages.
Customer support.
Integration to be happen since we haven't go live we cannot give a comment on that.

Inconvénients

More themes or customization of pages.
System takes more time to apply changes, for activity and image uploads.

Avantages

The possibility of having different options of cooperation. For time beeing I work with the pay as you go option and when business grows I can buy additional options.
Then I like the possibility of getting in touch and work with big activity providers like Viator, GetYourGuide and so on

Inconvénients

Working together with some big activity providers the price structure (Group price / fixed price / Per Person price) have to be entered the way they want it. But this is rather the problem of the activity provider and not trekksoft and this is not a major issue. Further I dislike that tours have to be entered always in all choosen language. I have tours for the german market only and others for the english market only. The system does not allow me to offer tours in just one language.

Avantages

TrekkSoft software has a lot of features which I found very useful for my small tour business. The API connection is great option, so I can track my bookings in one place. The support team is really great, from the beginning, they showed a real interest to make use of the back office quite smooth. In case of any questions, you can contact the help desk directly through chat - that's pretty cool and the challenges you have can be solved very fast.

Inconvénients

To be honest, the back office / interface / dashboard could be more user friendly.

Avantages

Great support staff
The product is constantly developing and integrating with other agents
Awesome website development
Marketing help and deveopment

Inconvénients

In the beginning it wasn't user friendly but it has kept pace with our growth and needs

Avantages

I really like versatility and functionality of software and how many partners it has. And of course customer support.

Inconvénients

it could be more user friendly and more windows or iOS like. It is more Unix or even older OS like. But this doesn't affect functionality and its purpose. Another thing is website creation; please make it better, bigger pictures, more html friendly i think

Avantages

Even for the 'Standard' account, lots of possibilities. Very professional appearance. Incredible support team. Not free, but also 'No' worries. Very easy to obtain a Payment Gateway. On the fly tracking of bookings and block dates. Literally taking your business in your pocket.

Inconvénients

It has a fairly steep learning curve but very well balanced out with the amazing support. Not yet flawless intergratable with Joomla. No Android App available yet. Payout only once a month.