TrekkSoft

Avantages

Customer service is very professional, helpful and friendly
API connection is very simple and once the products are connected only few updates are needed during the year.

Inconvénients

After 4 years of cooperation cannot find any negative feature in the cooperation with Trekksoft.

Avantages

All the solutions given, starting with the booking widget, the POS and the way you can manage schedules for your tours/activities.

Inconvénients

Some features that can be added like the agent allocation works when I embed in a website too, filter by user agent in POS, etc.

Alternatives envisagées 

Pourquoi passer à TrekkSoft

Avantages

THE USE THAT I COULD DO TO SELL OUR PRODUCTS EVEN MORE

Inconvénients

IS NOT TOO INTUITIVE. IT TAKES A BIT TO GET USE TO USE IT.

Avantages

For us it is very easy to work with TrekkSoft.

Inconvénients

There is nothing we can say. We love to work with TrekkSoft

Avantages

Customizable at all levels - and the ability to add differing approaches to offering payment for your products (vouchers etc) and the ability to add shop items too.

Inconvénients

Sometimes the terminology and vocabulary used in the menu and form systems could use more easy and accessible clarification. The help system is great at answering 'how to..?' questions, but not so great at answering 'what is...?' questions.

Avantages

It is a platform whose UX for the user is very simple and fast.

Inconvénients

The reporting part should improve, it is not very simple.

Avantages

The support is amazing. Each time we needed help was really easy to get answer.

Inconvénients

the limitations of the software. I meant by this that it doesn't allow (yet?) everything we might need.

Avantages

We started using trekksoft as they started with the online booking solution. So we grown the same way as trekksoft did grow.

Inconvénients

On Any Booking Tools we checkt in the past there would been some parts to compromise and find a way around it.

Avantages

My intuition is that it's the right tool for where I want to take my business, which is a resaller of a lot of tours and tickets, tours that will be run by my company and tours & services run by others. I would like to become a plateform that international tourists may use to buy everything they need in France (except hotels). But it will also be my reservation and payment gateway for my newly launched garanteed departures. These are capabilities I did not have before.

Inconvénients

Like any software, there is nothing I don't like. It takes a good amount of time to get around, but there is so many possibilities and features that I find it "normal" to struggle at first.
One thing that could be improved is that, every time a user does something, it opens up a new tab on the browser. At the end, I always end up with too many open tabs. Not a big deal, since closing them takes only a sec (evetything is automatically saved).

Avantages

I liked most about Trekksoft:
- Technical support
- facilities
- Many features

Inconvénients

I liked least about Trekksoft:
the hight fees, Trekksoft should review these fees and offer cheaper for its new clients.

Avantages

its easy to work with. a good user experience

Inconvénients

there is many functions and it takes time to explore them

Avantages

I like the most that it is friendly to use.

Inconvénients

The sure thing is we require to see all the information possible in every report. We hope to see all details of refunds, taxes, and discounts soon, all in a statement.

Avantages

On-line booking system with payment options for customers. Support from the team if we need it. Understanding of the COVID situation that affected the tourism market and adjusting the pricing for using TrekkSoft products. We as a small company prefer to pay a commission on sales of our services rather than paying a yearly fee.

Inconvénients

Info regarding the refunds that we made to our customers. It was a bit complicated to be sure that we properly refunded them and make sure not to do any mistakes in this process. We need also the information in an easy way that they were really refunded and when they were refunded. The best would be if we could get this info on our registered email.

Avantages

The end result looks very professional. It allows for seamless integration of website and booking platform in one stylish package. The Admin functions are easy to learn and once you get the hang of it, you can begin quickly building your suite of activities and website together. The platform continues evolving, so new features are continuously being added. The business and technical support are very helpful and understanding of newbies and... I feel like I'm being heard when my enhancement requests are added to development lists for future versions. Finally, the price is more than fair given the overall power of the tool. After seeing how good the website can really be, we ended up abandoning our own WordPress site and simply redirected our URL to our TrekkSoft site to have everything in one place. So much easier, now.

Inconvénients

The product has evolved over time and as a result there are some legacy evolutionary quirks. For example: there are a few tasks which are buried in strange places or almost hidden, which at the time may have made sense, but now just seem weird. These are few and are easily cleared up with a quick chat with support. Also... with any tool that does so much, it can be a little tricky to find your feet and to really find out about all of the features available. Many support videos are available and the number of support pages are growing steadily (and with quick feedback on comments), but I feel there is something lacking that helps pull all of these resources together into a really useful support library. But as with the rest of the product, I'm sure it will continue evolving and improving. They are generous with support calls to help get started and start building your tour empire. :)

Avantages

I chose Trekksoft primarily because of the payment gateway feature and it remains one of the most important features for my business. The product is reliable and quite comprehensive, with new features steadily being added.

Inconvénients

There's not much to dislike. The reporting functions could use a few more user selections. And the same for the discount and voucher code feature. A technical support telephone line would be a good service, even if it was a premium priced service.

Inconvénients

1) The setup is counter-intuitive: information for a single tour is spread into two main branches of the software, so that you have to navigate to two different lists of tours to see who is booked on a tour and for instance, change the name of the tour.

1.5) Those two lists are ordered by date, one starting with the next tour, and the other with the tour farthest away. No way to reverse it.

2) When sending people payment links, the page is ugly and is impossible to edit. When people pay, they receive no automatic confirmation email. We were told we can automate that, but only when we send the payment link.......so people will receive their ticket before paying. Nothing confusing about that. Right? Oh, also, no personal info (email, phone number, etc) is taken when they pay.

3) The app doesn't work at all, and the mobile site is unusable. It worked for a total of 6 days in the last 4 months.

4) Since we allow people to buy more than one ticket at a time, we have to make a choice of getting personal info from each guest, or (theoretically) getting one name/number/email per basket, which would be fine, except that info doesn't make it on to the guest list on the app. Useless.

5) Several features were promised that simply don't work the way we were explicitly told they were. When this became apparent (in our first phone call after paying), we asked for a refund. They offered us and extra month of "service."

The list goes on, but no space lef

Avantages

What I like most is that the software is very easy to use and a lot of function are very useful to manage the experiences. Also it is very easy to create a web site. The connection with the marketplace is of course one of the most important part.

Inconvénients

Sometimes I would prefer to have more choices. For example I would like for the voucher to have a period of availability, so that I can set to sell the voucher only for the next two months. Or sometimes the are words (in the creation of the website or in the booking part) that I cannot change or choose if I want them to be shown or not and I can not change them. I would also like to have the possibility to suggest another activities at the end of the booking, or during.

Avantages

It is easy to use, the customer service is great. They respond very quickly and all the team, specially the Munich team has been awesome.

Inconvénients

I would like to be able to generate better marketing reports. Information about our clients, in graphics and tables. I am most interested in Demographics as well as a way to download on a Excell sheet the sales per activity per month, so that I don t have to generate it myself. Also a Con is that even though in theory it is easy to connect to Marketplaces with API's it has proven to be very difficult. I am still waiting to get connected to Get Your Guide/ Expedia among others.

Avantages

I am a client of trekksoft for several years and i highly recommend it. First customer service is fast, staff are always helpful they answer and extend help to all questions i have and even guide you in setting up your website, they do tutorial and show you how patiently. Its very easy to use.

Inconvénients

None that i dont like everthng is ok. i just taught at first its hard to use but after thier team teached me and showed me its just easy to set up.

Avantages

The payment system it has been one of the most important factors

Inconvénients

Itinerary description it has been one of the weak points

Avantages

The possibility of having different options of cooperation. For time beeing I work with the pay as you go option and when business grows I can buy additional options.
Then I like the possibility of getting in touch and work with big activity providers like Viator, GetYourGuide and so on

Inconvénients

Working together with some big activity providers the price structure (Group price / fixed price / Per Person price) have to be entered the way they want it. But this is rather the problem of the activity provider and not trekksoft and this is not a major issue. Further I dislike that tours have to be entered always in all choosen language. I have tours for the german market only and others for the english market only. The system does not allow me to offer tours in just one language.

Avantages

I no longer have to write emails after someone enquires or books - everything is automated, if I want it to be! Its Freeing up a LOT of time for me! HOORAY!

Inconvénients

The software doesn't hold a clients credit card info so I have to ask for it again before or just after the trip which means i have to trust the client to pay the balance after the trip - or find a way to get online and pay just before the trip (difficult when people are already on vacation and may not find it easy to access wifi / internet to pay the balance. A bit nerve racking for me!
Also, it would be great to have a number to call someone for assistance when needed - I have had to wait a few hours sometimes for a response - thought someone does ALWAYS respond before long.

Avantages

We have been using TS for 3 years now and the customer service is just getting worse for every year. They have a support chat which normally answers you in 24-48 hours - if your lucky. Other services we use have answers in a couple of hours as a worst case scenario.

Inconvénients

This customer service they are offering really sucks - STAY AWAY!

Avantages

Love the fast support from the staff when I have a question.

Inconvénients

When I have an issue and I let them know, they oftentimes make changes based on my suggestions or issues. Love this.

Avantages

System is very complete and complex but Customer support is very good.
Website structure simple, attractive and can be modified with css to a large extent.
Admin desk very extensive.
Good link to Market place ( worldwide tour booking platforms)

Inconvénients

It is not cheap at all compared to other systems.
Very complex admin desk It takes a lot of time and stamina to master it.I still have small problems sometimes. Luckily Customer support is fast, precise and patient.
Payments are made from Switzerland . Transfer fees and charges are important at both ends( transfer to France in my case).