Shortcut

Avantages

I like how easelly is to edit, tracking and manage your Projects anda tasks. We also manage our OKRs, so its very simple to connect those simple tasks to the strategic goals.

Inconvénients

The dashboard is very complex, I Know its because there are man alternatives and posibilities, but i like simple things, streight to the point, previous setups etc.

Avantages

As a product manager, I love the usability of Clubhouse (CH). Having come from competitive products such as JIRA, Rally, Pivotal Tracker, etc., CH feels far more intuitive and the user workflows well thought through. I greatly appreciate the ongoing development by the CH team. It's always a pleasure seeing regular alerts come in with rather material improvements.

Inconvénients

Greater attention to how cross-team and cross-account collaborate using the software is a gap for me. Our business has a 2 or 3 different CH accounts mainly due to security needs (limiting certain access for groups of individuals). Which leads me to an additional thought which is, the ability to configure more granular security levels within CH is limited. Especially for an organization working predominantly with enterprise customers, we tend to have highly regulated standards related to third-party approved solutions.

Avantages

Everything! it's very flexible, easy to use, and reliable

Inconvénients

some mass actions across multiple iterations & flows don't work as expected

Alternatives envisagées 

Jira

Pourquoi passer à Shortcut

Easier to use, more experience on the team

Avantages

permette di gestire la documentazione e coordinare il mio lavoro con chiunque io voglio velocemente

Inconvénients

non è molto intuitivo, non sono ancora riuscito a comprendere certe funzionalità che potrebbero risultare utili

Avantages

1. The app is very easy to configure & set up.
2. The user experience is seamless & functionality is very self-explanatory.
3. There are multiple ways to configure each component, so you can set up the app according to what works best for you & your company. (No "one size fits all" model.)
4. The ability to set up different workflows for different departments has been a huge help for us.

Inconvénients

1. It's a little hard to envision how each of the components should be set up for your organization when you're first getting in there (i.e., projects, workflows, milestones, epics, stories), so we ended up changing the setup as we went along after the initial configuration. This wasn't necessarily a bad thing, as it allowed us to improve the way we currently did things.
2. The biggest issue we have now, after using the app for a while, is that stories do not populate into the Gantt charts, only epics. This means if we have one-off tasks that are added as stories, those do not pull into the report we'd like. For that reason, we have to set up an entire epic just to set up a single story, for reporting purposes. I think it would be great if you had the option to pull the Gantt reports at the epic or story-level.

Avantages

Whether you’re part of a small software team or you’re integrated into a collection of agile teams at an enterprise software shop - Shortcut makes it easy and intuitive to manage the many integrated software projects of todays micro services oriented development style. We’ve found that Shortcut grew with us from 2 devs to 10 and we expect it to grow with us as we grow to 50.

Inconvénients

Story management sometimes feels like a full time job, but at least Shortcut makes it a joy. For our open source projects we have a hard time integrating with issues on GitHub where public issues are generated, but for our private projects, the GitHub integration is lightweight and effective.

Avantages

Every org grows out of Github Issues, Trello, and Asana when they realize a) stories need relationships such as blocking/blocked; b) stories need task checklists; c) different groups have different workflows; d) stories are often mini-project briefs and need to read as such. However, once you find yourself in JIRA, which you've been told is the mature platform for mature orgs, you're operating a nuclear submarine, you need 3 sysadmins, nobody can find anything, and you want to throw your computer out the window. SC has the infrastructure but with the user-friendliness of everyday software. Think of how Mixpanel took what Omniture was doing and made it accessible to the everyday marketer. That's what Shortcut does for eng/prod teams. No sysadmin needed, everyone gets it.

Their API is well-documented and incredible. We do tons with Zapier because of how much they expose.

Their CS team is spectacular, inquisitive, friendly, helpful. They want their customers to succeed.

They have a one-click signup link which has made our onboarding process much faster

They have templated stories and checklists which we use across the org for everything from product launches through onboarding/offboarding hires.

Inconvénients

very few dislikes. it's amazing. if i have to force criticism:

- If you work cross-departmentally, avoid multiple workflows, or you'll be having to look at multiple kanban boards daily
- the "dashboard" (home) isn't as useful as it seems like it should be so we all either use iterations or stories view for our daily lens
- shortcut and productboard both boast integration, but it's not great, and i think this is the fault of productboard

but really these criticisms represent like 5% negative compared to 95% enthusiastic positive

Alternatives envisagées 

Swimlane, Jira, monday.com et Asana

Pourquoi choisir Shortcut 

A friend told me that Clubhouse was effectively "JIRA but with a designer cofounder" and that's accurate.

Logiciel antérieur 

Trello

Avantages

Shortcut does a great job allowing us to manage all facets of our product and being multiple teams together for what is most important, client and end user satisfaction. It follows standard agile flow but allows flexibility where engineers and non-engineers can use it alike.
We also utilize their API for templates epics and stories and it is great to work with.
Support team and client success managers have been a pleasure to work with when we’ve had conversations. They always are able to handle a situation or get us in touch with someone who can.
Lastly the product is always evolving and they are very transparent through their website and slack channel of what is coming next to make your life better!

Inconvénients

Some things were less flexible such as naming conventions and required fields on stories/epics, but these are getting worked out over time (for ex projects are not required any more)

Alternatives envisagées 

Jira, Basecamp et ClickUp

Pourquoi choisir Shortcut 

Wanted one tool with more power and better price.

Logiciel antérieur 

Trello et monday.com

Pourquoi passer à Shortcut

Most flexible and best bang for your buck.

Avantages

Shortcut is "just right" for our needs, and thinking back about previous companies, would have been perfect in their needs, too. It is much more than a to-do tracker but doesn't overwhelm you with flexibility. My favorite part of this software is that it's story-centric. Epics are available, but they can play a supporting role if needed. Tasks are left to the developer to fill out themselves end up being merely a checklist. This paradigm shifts the focus to deliverables and prevents gamification by closing out menial tasks just to pump up ticket closures.

As a bonus, this standardizes the language of Epics/Stories/Tasks. There is no more endless debate on what should be what. The one thing I've always seen with Jira, especially in young teams, is that the flexibility of the product creates unproductive debate and confusion about terminology.

Inconvénients

This product focuses on product delivery. For more general applications, like issue tracking or process management, it may not be the best for that.

Avantages

I manage engineering workflow as well as my own as an individual contributor in Shortcut. I also keep track of ideas and requests for when I set out to build new products. I love using labels in Shortcuts for managing my own workflow - requests that come from different teams get different labels so members of that team can see everything I'm working on for them and reliably know what state projects are in. I try to keep as much communication in Shortcut stories as opposed to emails because being able to reference it in Shortcut is very valuable to me. The search functionality is really good and unless I've named something really weirdly I can always find what I'm looking for.

Inconvénients

I haven't gotten familiar with using notifications in Shortcut and I rely on email notifications. This isn't to say that Shortcut doesn't have the right capabilities for notifications (commenting on stories is what I want notifications about), but just that I haven't really explored/figured it out which says something itself.

Avantages

This software has many cool features which helps make my development process easy and fun, and this is very important because you don't wanna worry about other things when you are busy with your product. The task tracking feature is something I love, making a list of sub-tasks in a task is awesome it helps break down and simplify task. It's super easy to use Shortcut features without going into much details as it's self reflective.

Inconvénients

As of right now I haven't across anything that is annoying or considered as disadvantage. I'm sure team Shortcut will be up for any feedback.

Avantages

- Clean user interface
- Fast search
- Continuously adding of new, useful features
- Great integrations
- Free for teams of up to 10 users

Inconvénients

- This is mostly me nitpicking, but I'd say reporting. It has been improving over time though.
- It would also be great if there was a tool for simplifying backlog grooming

Avantages

1) Easy to learn - Even our junior members got on-boarded quickly despite their absolute lack of familiarity to such tools.
2) Tons of tagging options - Tickets can get multiple labels and the long list of standard metadata for cross-posting and maximum searchability.
3) Powerful search box - We get lots of tickets using the same set of keywords yet the search function seems to algorithmically know exactly which one we are looking for!

Inconvénients

1) Comment formatting is not WYSIWYG
2) A bit pricey for smaller teams
3) Continuous development is great, but there's always a new key feature deployed quickly that will make you rethink your currently-established conventions. We found ourselves testing these, and even migrating to fully commit to using the new feature instead (e.g. milestone-centric vs iteration-centric). There's this unshakeable worry that there's a new feature yet again right around the corner and we may have to switch once more.

Avantages

Before switching to Shortcut, we used Jira. While Jira has plenty of features, we found it a bit cumbersome and the performance of the interface was atrocious (everything single task was incredibly slow, even the most basic activities had a noticeable delay).

The first major benefit we saw with Shortcut was the speed of interaction - instead of waiting for the interface to catch up, we could just log in and get things done.

The integrations with various source control platforms (we use the Gitlab integration) also helps keep task statuses up to date without even having to open the web interface.

Overall the speed of the interface and the available integrations lead to a feeling that Shortcut never "gets in our way".

Inconvénients

We started out paying for Shortcut (when it was still called Clubhouse), but were soon switched to a free plan without even having to ask. Although this was a nice gesture on their part, they then released a beta of their new product called Write. This beta is only available for paying users, which is understandable, but having been moved to a free plan meant we couldn't access it. This isn't a major issue, but starting our subscription back up would require going through the approval process with our accounting department again so we've just stayed on the free plan without access to Write so far.

Avantages

I find the product to be very simple at the surface with deep capabilities. Previously, we were using Jira and I found the software to be overkill for many of the tasks that we perform. Additionally, so much of Jira's useful functionality (and the Atlassian suite as a whole) is hidden behind paywalls, 3rd party addon services, and little gouges along the way. I absolutely abhor that practice so finding Clubhouse was a godsend.

Customer service has been prompt and helpful, and though they have not implemented my feature request, I at least know that it has been prioritized.

Team collaboration is great with their Slack integration. My team posts bugs, hotfixes, feature requests in the proper project, and I am automatically notified via Slack. The whole team has visibility to their request's progress.

Inconvénients

Navigating the nomenclature of Stories, Epics, Projects, Milestones, and how they should fit together is a bit taxing at first and takes getting used to. It would be helpful to have visual guides for someone like myself, but the documentation is available and well written.

This is where I discovered the depth of capabilities in Clubhouse. You can very simply manage your project with Stories, and you can very finely tune your progress and visibility by getting to know these different groupings.

Avantages

Epics, millestones, projects, tags, workflow and reports are awesome!! The plataform is very intuitive and make understanding easy. The atualizantions aways come with great news and features

Inconvénients

My team is not from the technology business so some features doesnt make sense to us. My team speak portuguese, so the language sometime is an difficult point for some. Losing the story's interactions history makes my team use the tags to identify the sprints.

Avantages

Many of the features of this software are useful to our company. Our team has come to heavily rely on the roadmap view and reporting tools. These features have kept our company on track and increased our velocity in immeasurable ways.

Inconvénients

A few of the features our team feels are missing from Shortcut are custom fields and release management. If our team was able to have a reliable release management system, it would be very impactful to our team and customers.

Alternatives envisagées 

Jira

Pourquoi choisir Shortcut 

This software simplified the product management pipeline and offered the best toolsets for our light touch pipeline.

Logiciel antérieur 

Jira et monday.com

Avantages

What I like most about Shortcut is how easy the overall platform is to use! It’s very easy to plan out projects and tasks, and it’s easy to track the progress of the projects and tasks. You can easily collaborate with others in the platform and ensure everything gets done in a timely fashion!

Inconvénients

There is nothing that I like least about this software.

Avantages

- Simple to learn and navigate so the team could quickly start using the product after switching- Love the dark mode and the colour coding of different story types i.e bug, feature or chore so it's easy to see things at the high level- Easy to create sprints and I like the summaries provided on the story points

Inconvénients

- You can only write stories in markdown text. Not a big issue since I've become really good at it! But it'd be good if there was a text editor instead- Sometimes when I create a story and I accidentally click out of it, I lose the progress. It'd be good if they had a draft functionality where the stories get created as a draft straight away

Alternatives envisagées 

Jira

Pourquoi choisir Shortcut 

We needed something that was more focused on sprint management

Logiciel antérieur 

Notion

Pourquoi passer à Shortcut

JIRA has a quite suite of features however it was too complex for what we were looking for. We need something to track our sprints and features and shortcut was perfect for that.

Avantages

Does what we need it to do - create bug tickets

Inconvénients

Not easy to filter, find or sort. Maybe I just don't know how to use the features, and I know I use them in a completely different fashion than Engineering does (we create tickets, they execute them), but each time someone says "just filter and find", I have no idea and can't figure it out. I also hear from their team about how hard it is to do what they need to do with the tickets once we create them. Not user friendly for sorting or tagging for projects.

Avantages

We love the team collaboration and flexible storyboard features. It works well across disciplines such as scrum and kanban.

Inconvénients

It's difficult to rank and order the importance of UserStories relative to other systems I've used.

Alternatives envisagées 

Jira

Avantages

This software is a curated experience that intentionally limits setup and flows compared with other products like JIRA which are less "bounded." I think this is better for most teams which do not care to install extra plugins and fight with non-intuitive workflow items.

Inconvénients

There are some quirks in group selection and application, filtering, and sorting that do not always let me cross-cut the data the ways I want.

Alternatives envisagées 

Jira, Trello et GitLab

Pourquoi passer à Shortcut

Was here when I got here and curated experience. May shift to Gitlab eventually since we do our code there and features set is similar (even if it does not look as nice) to save on the monthly cost. The price point is completely fair, but just an extra expense not worth it for a few features missing as we migrate.

Avantages

Its interface is super fast compared to tools like Jira. I find the platform extremely easy to use and configure.

Inconvénients

The interface has changed recently and at times that can be jarring. But I have no major complaints.

Alternatives envisagées 

Wrike et Asana

Pourquoi choisir Shortcut 

Jira was too expensive and sluggish for us.

Logiciel antérieur 

Jira

Pourquoi passer à Shortcut

Its simplicity

Avantages

Shortcut is easy to jump in, set up, and use right away. I also like the ticket creation modal as it's all in one screen and there's no scrolling.

Inconvénients

The beauty of it - it's simplicity - can also be its downfall. It doesn't offer as much customization as other competitors do - such as release management, custom fields, complex workflows, etc.

Avantages

Once you understand the structure of the application, like the epics, stories, and iterations, it becomes very easy to navigate. The collaboration with team members and tracking of features or bugs makes it very valuable for our dev and product teams!

Inconvénients

You do get a lot of email notifications when you are mentioned or anything related to you is updated, it would be nice to combine these notifications into one email every couple of hours or so.

Avantages

Shortcut is a project management tool which is very easy to use and is suitable for agile teams. It also integrates with a lot of third-party tools, e.g. Slack, which works just fine and is helpful.

Inconvénients

I didn't find any disadvantages in particular. However, the free plan is unfortunately (but unsurprisingly) quite limited.

Avantages

The ability to plan and curate our product backlog and create customized filtered views of our stories.

Inconvénients

The product does not have a great way to document individual requirements or acceptance cases.

Avantages

The ability to use Shortcut the first day, integrate with our process easily and nicely, search items successfully every time, link items, all without a hiccup!

Inconvénients

I wish more people in our organization could use it!!!! Just doesn’t fit their processes at the moment… I am working on it though!

Alternatives envisagées 

Microsoft Visual Studio, Jira et Microsoft Project

Pourquoi choisir Shortcut 

Cost, ease of use, simplicity and yet the depth of the product was exceptional!

Logiciel antérieur 

Microsoft Visual Studio, Jira et Microsoft Project

Pourquoi passer à Shortcut

Shortcut hits all of the notes for us! It’s simple and yet offers so many features!

Avantages

The ability to create epics and cards at a basic level is good enough for most use cases. However, Shortcut also offers many more features such as teams, projects, iterations, and many more making this tool useful for so many people.

The first thing I do when opening my work laptop is go to my Shortcut dashboard. I look over all of myself and my teams different tasks and track their progress. As well as give myself action items by assigning myself a card. This in result boots my productivity tremendously.

Inconvénients

Has a little bit of a learning curve due to the amount of features and customization it offers. Don’t feel guilty by not using it to its full potential because there is a lot to unpack.

Avantages

I like the ease of use, from day one of setting up Clubhouse it just made sense and was easy to configure for our purposes. It was easy to jump in and start using without much learning curve for all of the team members as well. We love how much work we can have in a single work space and with powerful filtering, searching, everyone gets their perfect view for their purpose!

Inconvénients

I wish there were more canned reporting features for Kanban workflows, but honestly it's not the end of the world since we have access to the REST API for building our own custom reports!

Right now our private Gitlab integration isn't working but what is amazing is that Clubhouse support and engineering is working through it with us. I love that about Clubhouse.

(Can you tell it's hard for me to find something negative about the software???)

Avantages

Seems silly, but for me, it's the ability to create tasks under a ticket, and be able to convert those into tickets on their own. Jira did not have this, and still doesn't as far as I know, but wouldn't matter - Shortcut is simple to use, and ready to go out of the box.

Inconvénients

Doesn't have the brand recognition, so hard to convince others that its the correct solution to use.

Avantages

The software is so easy to use and was really easy to set up. Almost every integration you could need is also available to make workflow quicker and more automated.

Inconvénients

Switching from Projects to Teams has been quite difficult and required that we rework our custom board and views used for our normal agile ceremonies.

Alternatives envisagées 

Trello et Asana

Pourquoi choisir Shortcut 

Jira was too expensive and everyone hated it.

Logiciel antérieur 

JIRA Service Management

Pourquoi passer à Shortcut

More flexible and cheaper

Avantages

Ease of use, clear visualization, integration with other tools e.g. Slack and Bitbucket/Github.

Inconvénients

I'm very happy with this software. I don't really have any cons. It would be nice if it were completely free, but it is valuable to me either way.

Avantages

The software is incredible, it's easy to use, and the features just feats your team needs.

Inconvénients

For Brazil it is a really expensive product, I wouldn't be able to pay the complete version, although I know that the free plan locks features that would be really helpful. Some international companies vary the price based on the exchange rate. That would allow to sell your product here easily. For example, for a team of 7 the price would be $84,00, that makes almost R$500,00 here that is almost the same as all the shopping (food, grocery..) for a family of two for a month. See?Other than that, it would be awesome to be able to change the team shortcut url. When I've created my team account I didn't know that the company name would be used for the URL, now it is very long and very ugly to share.

Avantages

Works as expected for an agile project management software; lots of different ways to add granularity (or not) depending on the team's needs. I use it a bit differently when interfacing with PMs vs. developers, and it works well for both. There are a variety of ways to label, flag, track, and segment tasks so it can fit most needs.

Inconvénients

Due to all the customizability, understanding the views and different flags and how they interact can take time. For example, a "team" category may be selected but not a "project" category, so then a task may not show up in a given view. This is ok so long as your team knows what they are looking for and things are assigned appropriately.

Avantages

This product is simple and easy to use! The features Shortcut offers are intuitive. It is very easy to filter tasks or bugs and all the data looks very organized. Each task/bug story is very easy to drag and drop to a new workflow state, and you can see every workflow state and their stories at once which makes it very easy to assess the status of a project and see what features and bugs still need to be completed. It is also easy to filter stories by project or user, tag other users in a story, and link stories together in the order they need to be completed.

Inconvénients

We just us this software internally. It would be cool if we could use this externally with our clients as well, and be able to hide certain workflow states or story comments from them, and/or hide client comments from the devs and let the project manager interface between the devs and clients.

Avantages

Can branch out the epic easily from origin when too much topic / stories relate to one single task, easy to manage.

Inconvénients

Report : difficult to view milestone and every team member epic / stories completion, declared start and end date vs actual end date.Charging fee : I have team member join and leave, empty seat is a waste of money.

Avantages

Shortcut works very well for simple agile management and task tracking. Its very easy to collaborate in real time. Its very simple to use compared to other tools, though somewhat less feature rich than competitors.
Its much less developer centric than some competitors which makes it more approachable for non-technical contributors (product managers, support staff, business analysts, etc).

Inconvénients

It has very few integrations overall compared to JIRA and is much less automated as a result. This can put more work on developers to maintain the cards than they would in competitor's products. Search is also not great which can make it hard to lookup tickets and can cause duplicates / confusion when people can't find the original ticket.

Avantages

It's non-invasive product that can be used in many different development processing styles, we have used it from Scrum, to KanBan to ShapeUp

Inconvénients

Tasks/Ideas can easily get lost due to poor organization of shortcut

Avantages

Flexibility and ease of the software - Clubhouse is extremely easy to learn and provides the ability to mold the software and functionality to your team's workflows.
Additionally, the Clubhouse team is continuously adding new integration and features that are best practice for most modern and agile product & tech teams.

Inconvénients

Not necessarily a specific con to Clubhouse but in general for all project management tools. Given the need for detailed requirements, it is necessary to write a lot of content on tickets. As such, the mobile experience is not on part with the browser desktop experience. That being said, I tend to create shell tickets on the mobile app or mobile view, then complete the tickets on a desktop when I have full functionality and familiarity.

Avantages

Fast. Easy to onboard. Easy to use.Clear

Inconvénients

I like everything, even that one day their team called us to hear us out

Avantages

I’ve used more complex software for ticket management and simpler tools, and Shortcut is the right balance of features, cost and ease of use.

Inconvénients

Shortcut recently added Teams to their system which doesn’t work well with our workflow.

Alternatives envisagées 

Jira

Avantages

* It embraces the modern development process
* It's fast and responsive
* Almost all you need is in one screen
* It has multiple layers of organization (story, epic, milestone)

Inconvénients

* The higher layers of organization do not 100% align with our process
* Some features are not available on different layers and it seems arbitrary. For example, you can't get a burn down on a sprint if that Sprint is not tracked as a "milestone". So if you are using Milestones to track large scale projects (maybe quarter goals or multi-epic initiatives) you have no way to track how your Sprint is going. Either they need a first-class Sprint concept, or allow burn downs on labels.

Avantages

- Ease of use
- The UI is easy to navigate
- Perfect for our team structure

Inconvénients

Have only ever run into a few minor issues:

1. Setting up the backlog of our stories to prioritize
- Solution: If you have a ticket that you would like to appear in the backlog. Set the owner as yourself(Product Manager) and set the state to Unscheduled. And we also set up the filters for the backlog to display tickets that have a PM as the owner and are unscheduled.

2. Estimate section of ticket creation - would attribute one point to one day of work, but not having the ability to set half a day of work because there is no 0.5 option

3. When copying plain text from a word file and pasting it into a ticket, I would like it to also appear as plain text

Avantages

Simpler to use than JIRA since the defaults are good enough for most cases.

Inconvénients

Cannot find documentation. Googling clubhouse or shortcut leads to completely wrong products. The product name is not unique enough / does not have enough SEO to find help on Google.

Custom search is not powerful enough. I really like JIRA's JQL where I can write arbitrary search filters and sort bys. In fact, I can't even sort when using the search filters! It always sorts by relevance but if I need to groom the backlog, I can't even sort by ticket creation time or ticket number.

Avantages

I like the visuals, the ease-of-use, everything is pretty intuitive even the first time you're using it. It's been a couple of years since my team started using it, and it works very well for us.

Inconvénients

The name change recently forced us to adapt a lot of our automation regarding the app, but the reason for it was understandable.

Avantages

Clubhouse has a modern UI that feels fast. Search is very powerful and you can usually find past issues that you are looking for without a great deal of work.

Inconvénients

The Clubhouse APIs are relatively new and while they are good, they do not cover everything you might need to do. The integrations with Slack are OK and maturing.

Avantages

Slight learning curve when setting everything up but very easy & convenient to use afterwards

Inconvénients

I often receive numerous files (ex. images) & links to mocks from our design team. It would be nice to have a more organized section that holds all attachments instead of them all being listed in the comments

Avantages

Organizing across projects using epics and milestones helps keep things straight. Keyboard shortcuts allow quickly jumping around the workspace. Setting up saved custom filters in the story view help filter my work easily.

Inconvénients

Need a way visualize dependencies to properly organize work. A gantt style chart that wasn't solely based on dates might help with that.

Avantages

Flexible design allows for different teams to work in different flows.
Labels are extremely unstructured and therefore flexible to be used in different ways as needed.

Inconvénients

Write feature (documentation) is very important to us both for general documentation and for documents pertaining to specific projects / epics, but it's very buggy / not being developed anymore.

No more mobile app.