Tous les avis sur ServiceBox Appliquer les filtres
Parcourir les avis sur ServiceBox
Tous les avis sur ServiceBox Appliquer les filtres
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Great software for our small refrigeration company
Avantages
The company is incredibly responsive to questions or requested changes. The software is simple and intuitive for users.
Inconvénients
I would like even greater customization of each users access to the different functions. It would be great if changes were saved without having to click on the green check mark.
Réponse de Jobbox Software
Hi Mari Ann,
Thank you for taking the time to complete the review of ServiceBox. We are happy to have your team onboard with us here.
We do have the ability to customize the different types of users but I know your company would like even more for how you specifically operate and they are on our list for our development team.
Hope you have a great day.
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
The best tool to manage your business
Avantages
friendly use and efficient, easy and value for what you pay.
Inconvénients
sometimes the mobile app is not doing what it is supposed to do .
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Easy to use and very organized
Avantages
Ability to track past jobs through database. Also it's nice to add expenses and check lists for equipment and jobs.
Inconvénients
I can put time in for other people on my job but once it's on there time sheet they can change it. It would be nice if the person the job is assigned to is the only one who can change the time. Besides the administrator.
Réponse de Jobbox Software
Hi Michael,
It is great to hear that ServiceBox is easy to use and has helped with the organization of your business.
There are some permissions around entering time but I believe we might need to update this to meet your needs. I have submitted your comments to our development team. They are constantly reviewing the list of customer requests to upgrade ServiceBox.
Thank you for your patience and your feedback as we continue to make a product that brings you value.
Have a great day!
Your ServiceBox Team
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
It is great to use with the HVAC & Plumbing Business
Avantages
I love how easy the program is to use, you can jump right into it without any training! Also I like how it is very customizable to the company so any company can make it their own.
Inconvénients
The scheduler glitches sometimes, when changing the date or time (just moving things around) sometimes it will glitch and move to a different date or time, which can be very frustrating on those long days.
Réponse de Jobbox Software
Hi Kasja,
Thank you for taking the time to review ServiceBox. We are happy to hear that the system has been working well for you and your company.
We are proud of how customizable our system can be and it is great to see it has been recognized and that it has been a benefit for you.
Sorry to hear you are experiencing glitches with the scheduler. If you could provide us with some more information on what you are doing when the "glitch" in the scheduler happens that would be most appreciated. When it happens, please use the feedback section of the system and that way our team can resolve it for you.
Thanks,
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
New to the System
Takes abit to get the hang finding the customers names, ie sometimes its the first name and sometimes its the last, and if you do not have the correct spelling - your lost
Avantages
Like the set up of the scheduler calendar. And has email contact to my boss.
Inconvénients
Should be able to find customers other than their last name- by contact of phone numbers.
Réponse de Jobbox Software
Hi Cory,
Thank you for the review, I appreciate you taking the time to respond to us. I am happy to hear that the scheduler is a great part of ServiceBox that you are enjoying.
We have updated our search criteria with the search bar, where you can find customers by their; phone number, email, first and last name, company name, or account number. If you are ever having technical issues, please contact our help desk in order for us to handle it right away.
Have a great day,
Your ServiceBox Team
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
ServiceBox
Avantages
Accessibility is great - you can always look at your work orders from anywhere
Inconvénients
Can lag at times and lose service; bugs with uploading
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Great program easy to go paperless with it.
Avantages
I like that we are able to access work orders at anytime and there is no human error of loosing papers anymore. I also like how we are able to input our own checklists.
Inconvénients
There are a few bugs in the program. Such as when I have a workorder open and I go out of the app it automatically closes the workorder and I have to re open it.
Réponse de Jobbox Software
Hi Kaelan,
We appreciate you taking the time to share your experience with ServiceBox, thank you!
I have passed along your comments on the app closing to our development team so they can get that looked after for you. If there are things like this that you notice, please feel free to use the feedback area of the system (you can find it on the main menu page) and let our team know about this so they can get it addressed asap.
Have a great day!
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Service Box product
Avantages
I have could the product to be very user friendly and I like that fact they ae always improving things
Inconvénients
Some of the files I try to attach will not attach. They need to increase the size of files you can attach
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Clunky
It's a great idea, but it is a lot of work to use.
There are places to put all the info I can think of, but it's not organized in a way that makes it easy to get to the information
Let me put it this way: using the app is like visiting a website created in 2002...
Avantages
I like that there are many ways to organize aspects of the job.
I like that the contact info of each customer can be inserted into the app
Inconvénients
It's clunky.
Small buttons make each page seem confusing
I have to click through several buttons and screens to get to places I want to go in the app
When I want to go back a page, it takes a while to load and sometimes it won't go back.
Réponse de Jobbox Software
Hi John,
Thank you for taking the time to write up a review, we greatly appreciate it. I am happy to hear that you are enjoying the organizational aspects of ServiceBox.
We are working on a new look and update to our website and mobile site which will include a shift in using our buttons. If you or your company are finding at any point that your system is running slowly, please contact our helpdesk right away so we will be able to take a look at it.
Have a wonderful day,
Your ServiceBox Team
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
It is nice to be able to have everything in one place where everyone can access and share data.
Avantages
There is a lot of information that can be shared and tracked easily by multiple people. You are also able to upload and download data in pdf form.
Inconvénients
We are not able to link our QuickBooks account in order to generate quotes and invoices. That would be great!
Réponse de Jobbox Software
Hi Mya,
Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you.
Quickbooks can definitely be linked for you to be able to export your invoices to accounting. I will be in contact with you to schedule a time when we can meet and get that looked after for you.
I look forward to connecting with you shortly.
Have a great day!
Your ServiceBox Team
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Service box
overall very positive
Avantages
very universal for usage of different phones, tablets and cell plans
Inconvénients
time consuming to fully implement for entire company
Réponse de Jobbox Software
Hi Jason,
Thank you so much for taking the time to review! Us here at ServiceBox are delighted to hear that you are enjoying the use of our product. Let us know in our feedback button if you have any problems or kinks so we can jump to a solution for you and your company right away.
Have a wonderful day,
Your ServiceBox Team
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Best product so far
We have used many scheduling and dispatching softwares. This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.
Réponse de Jobbox Software
Good Morning Matthew,
Thank you for taking the time to complete this review and share your experience with ServiceBox. We trust that you will continue to see a benefit with ServiceBox and if you need anything else, don't hesitate to give us a call.
Your ServiceBox Team
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Great Support
The people I have taled to have been great. They always seem happy to help me with any stupid questions I have.
Avantages
The software does everything I need it to . It seems like a product that will scale with me as I grow.
Inconvénients
Like anything computer the learning curve is hard for me but the support I received from the guys on the phone was exceptional.
Réponse de Jobbox Software
Hi Mike,
Thank you for taking the time to make a review for us, we greatly appreciate it! We are very happy to hear that you have gotten satisfaction from not only our product but support team. All of us here at ServiceBox take pride in our ability to help you and your company grow. If you have any needs that are not met or ideas to improve our product for you, please do not hesitate to click our feedback button at the bottom of your ServiceBox page.
Have a wonderful day,
Your ServiceBox Team
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
HVAC Service
Its been good
Avantages
Easy to use, field guys are able to use it without issues.
Inconvénients
It bugs out alot. Search bar sucks. Sometimes it brings up too many options
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Overall good experiance.
Avantages
Can look at past work notes- Can attach pictures to jobsitea for reviewing later-keeps everything organized.
Inconvénients
Requires cell data so in areas of low or no cell service you cant use it- sometimes takes longer than pen and paper to record data.
Réponse de Jobbox Software
Hi Erik,
Thanks for sharing your thoughts and it is great to know that ServiceBox is helping to keep you organized.
We will have an offline mode in the future for the app. When it takes longer, you might want to try using the talk to text to save the time you would take from typing. If it is enabled on your device it works.
If you would like any more clarification on this please reach out to our support team at [email protected] and they will be happy to assist.
Have a great day!
Your Servicebox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Review
I LOVE IT OVERALL. THE SALES TEAM AND SERVICE TEAM ARE AWESOME AND VERY HELPFUL
Avantages
ELECTRONIC WORK ORDERS ARE MUCH BETTER THAN PAPER WE USED TO USE
Inconvénients
FEW BUGS, TROUBLE LOADING APP SOMETIMES, ETC.
Réponse de Jobbox Software
Hi Adam,
Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you.
If you are finding any bugs when using ServiceBox, please use the feedback button in order for us to improve your experience.
I look forward to connecting with you shortly.
Have a great day!
Your ServiceBox Team
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Some bugs and occasional crashing but good
Avantages
Easy to navigate with simplified tabs and I like that i can see what jobs have not been started or people cant get to.
Inconvénients
No offline support for areas with no cellular signal. App is leggy and some data gets lost id ctashed
Réponse de Jobbox Software
Hi Kyle,
Thanks for taking the time to share your experience with ServiceBox. I am sorry to hear that you have dealt with crashing as this is something our team has worked hard to avoid.
Our team is working on developing the offline mode for the app so in the future this will help when you are in areas with no cellular service.
We will follow up with you to find out if this is happening at a specific time or instance and something that we need to resolve.
Look forward to connecting with you soon!
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Recently started using
I have enjoyed the app. It is an all encompassing program, with a great range of options. Much more user friendly then other apps of the same design
Avantages
I like that the jobs are easily navigated and that all information is conviently stored all under one job. Can upload all the information when I'm finished building a project, and all future maintenance is able to see all the stuff inputted by the last users.
Inconvénients
We have difficulty seeing where the other workers are. They are listed as a location and as a colour. As a user we can not see who the colours are. So when we need to quickly find who is near us to help we can't access the names.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Easy to use. Works great. A little slow to respond at times but not unusable.
Mobile functions. Ability to attached pictures and documents. Quotes.
Avantages
Ease of use. Ability to perform all tasks from smartphone. Intergration with other software platforms.
Inconvénients
At times the program runs fairly slow. It has seemed to improve as of the past month. Not much to complain about other than that.
Réponse de Jobbox Software
Hi George,
Thank you for taking the time to share about your experience with ServiceBox, we are happy to know that the system is working great for you!
Your ServiceBox Team
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Use it every day and works fine
Avantages
Use it to do time sheets and work orders so on knit does the job and that's all I need it for and to submit
Inconvénients
There is nothing off the top of my head that I can think of to complain about right know other then sometimes the app is slow but could be the wifi
Réponse de Jobbox Software
Hi Eric,
Thanks for your comments, we are happy to hear that ServiceBox has been helping you in your business.
If at times the app is slow - please feel free to use the feedback button and let our support team know what you were doing. If there is something that they can find to speed it up they are happy to look into it. If it is the wi-fi, unfortunately, that is out of our hands.
Hope you have a great day!
Your ServiceBox Team
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
As I see it
I use this application every day for work and find that it works quite well for me. I am looking forward to some further training to see what I may be missing if anything.
Avantages
I like the ease of use and navigation through the program.
Inconvénients
Sometimes there are time delays which can be frustrating.
Réponse de Jobbox Software
Hi Patricia,
Thanks for taking the time to let us know that ServiceBox works well for you. We are always happy to hear how we may be able to serve you better.
When you are in the program, go to the Feedback button at the bottom of the page and let us know what training items we could provide to help you with ServiceBox.
We look forward to hearing from you and help you as you continue to use our software.
Your ServiceBox Team!
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
This is My Review
I have had a very positive experience with Service Box to date. I find it very user friendly and easy to navigate. The only thing that I might want a little quicker is the support replies, sometimes it takes quite a while to hear back and there has been occasion where I have not received a reply at all. Other than that it has been wonderful thus far.
Avantages
Ease of use and navigation. Very user friendly in my experience.
Inconvénients
Sometimes there is long lag times, not sure if it is the actual software or the internet provider.
Réponse de Jobbox Software
Hello Patricia,
Thank you for taking the time to review ServiceBox and share your experience with the software. Our apologies if we did not get back to you for a support issue that you had quickly. Please e-mail us at [email protected] when you have an issue and we will get back to you as soon as possible.
On our end we have been working on some system optimization so if you were experiencing some lag lately it could have been do to this. We have finished the work though so hopefully you will have already seen an improvement.
If there is anything else please don't hesitate to contact us.
Thanks,
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Decent application
Avantages
the way we can schedule the job and the notification goes to the specific user and it is time friendly because all data can be find in one place
Inconvénients
1) there is not much option of customization like we can not customize the layout of invoices or workorder
2)It does not display time in hours and minute format
Réponse de Jobbox Software
Hi Tanya,
Thank you so much for taking the time to give ServiceBox a great review! We really appreciate that you are enjoying the use of our product.
If you would like to switch or attune parts of our product specifically to your liking, please make a suggestion using our feedback button so we can jump onto the issue and improve your experience.
I look forward to hearing from you soon.
Have a wonderful day,
Your ServiceBox Team
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Make this a phone app
Service box is one of the better products I've used for work and hours, but it's easier to pick out things I don't like over anything else. I don't have time to update my hours over a computer so it's all on the iPhone. Would be a lot nicer in an app. It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website. Buttons are all really small and it's not obvious if you are checked in. Would like something to pop up bold or have a colored button to indicate that you are signed in.
Avantages
Organization
Inconvénients
Hard to use on a phone
Réponse de Jobbox Software
Hi Mason,
Thanks for taking your time to review ServiceBox and let us know how we could make ServiceBox better. We are constantly working to improve our product and I have passed along your comments to our development team.
Any time you have suggestions for us we are happy to hear what would make your job easier. On the home screen on your phone, there is a feedback button and there you can send us your comments in the future and we will do what we can to make life simpler.
Hope you have a great day!
Your ServiceBox Team
- Secteur d'activité : Construction
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Servicebox software
I have been using servicebox for almost a year now and it is a great tool to have for creating work orders. I have had customers tell me how professional the work orders look and how easy it is to quickly review the work we performed.
Avantages
Ease of use and multi function capability
Inconvénients
Price point
Réponse de Jobbox Software
Hi Shaun,
Thanks so much for taking the time to review ServiceBox and let us know your thoughts. We are so happy to hear that not only has it made things more organised for your office but also that your customers have noticed a difference.
We welcome any feedback you have and look forward to continuing to work with you.
Have a fabulous day!
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
peter's review
very good
Avantages
easily find information based on multiple inputs
Inconvénients
some items re hard to find, for example, changing client information once it has been set up
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
RR Calgary Plumbing & Drains Ltd.
Very good!
Avantages
The online app allows me to dispatch our Service Techs and invoice our customers from anywhere.
Inconvénients
Nothing at this time. Having gone from a desktop application, this software offers me all that I need at this time.
Réponse de Jobbox Software
Hi Lisa,
Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you.
If you are in need of any improvements or have ideas about what we should add next to ServiceBox, please let us know by using the feedback button. I look forward to hearing from you soon.
Have a great day!
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Great software
Avantages
It has basically everything we need to make our business flow perfectly.
The mobile app is great for on the road.
Inconvénients
Nothing so far.
Could use an email/text alert to customers regarding their upcoming appointments (a week and day before in advance) but I believe Service Box will be adding this feature in the future.
Réponse de Jobbox Software
Hi Amy,
We are happy to have your team onboard and so good to hear that everything, including the app has been working great for your business.
We do have an "En-Route" feature that you can use to tell customers that you are on your way to the job and you could use it a day before as the flexibility of ServiceBox allows you to use the feature in different ways. If you would like additional information on setting this up, please contact our support team using the feedback section in ServiceBox and they will be happy to show you how to do that.
Have a great day and we look forward to continuing to work with you.
Your ServiceBox Team
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Great Product
Overall,I enjoy this product. I would recommend it to anyone who is looking for a tool to manage bookings for various applicablions as well as invoicing etc.
Avantages
Easy to keep track of all bookings and attach files for each booking
Inconvénients
Maneuvering around through schedules, etc.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
ServiceBox
Avantages
Ease of use, job tracking and overall increase in efficiency
Inconvénients
This software did not tick all of the boxes, so we had to change the way that we did some things.
Réponse de Jobbox Software
Hi Mike,
Thank you so much for review, we're happy to hear that you are finding ease with the use of ServiceBox, the job tracking and efficiency boost at your company.
If you ever find something trivial or challenging with our product, please do not hesitate to hit the feedback button at the bottom of your ServiceBox page in order for our team to follow up with you in order to improve your experience!
Have a wonderful day,
Your ServiceBox Team
- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
-
Provenance de l'avis
The service box is great and great
My overall experience has been great, it's a great program with a great team behind it, and I tell all my colleagues about it all the time.
Avantages
I needed a very simplified and intense work order management system to fully automate everything from quotations, with repeatability of work orders to maintenance, service box allows everything to be in one place versus access to many different areas for information, I like to customize categories and cases and also timetables.
Inconvénients
The search feature is unreliable because of how the keywords are sorted.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Exceptional service, Easy to use software
Avantages
Everything from invoicing, quoting, dispatching all in one place. Connects with accounting software.
Inconvénients
Nothing at this time.
ServiceBox is very quick to respond to issues.
Réponse de Jobbox Software
Hi Brent,
It has been great working with you so far and we are happy that the system has been a success for you. If you do have any questions, you know how to reach us!
Thanks,
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Plumbing/ gasfitting company.
I like the product and with further development it will only get better.
Avantages
I like the scheduler, how it keeps me on track. It works well for tracking projects in progress. What’s been invoiced, and what hasn’t. Let’s me easily convert estimates to work order and further to invoices.
Inconvénients
Lack of templates to customize the layout for invoices. They way that things look are important when Communicating with a customer. It could use customizable page breaks, and other basic layout features for templates and invoices.
-
Provenance de l'avis
Handy but glitchy
It's a good tool to have, but encounters errors fairly frequently. They are usually resolved within a day, but they do hinder current operations. Also when looking ahead in the schedule it will always return to the current day after backing out of a different days appointment details which gets more inconvenient the further ahead you go as you then need to click thru the days till you get back to the day you were looking at. Overall decent though.
Réponse de Jobbox Software
Hello Adam,
Thank you for taking the time to let us know your thoughts. During the past month we have been working on system optimization and we apologize if you have noticed some errors while working. We trust that this has now been taken care of and the second phase of this will be handled so as not to cause additional trouble for users. We appreciated your patience as we completed this work.
We have taken note of your request and have added it into our development list. If there is anything else that you would like to share with us, we welcome your opinion and you can e-mail us at [email protected]
Thanks again and have a great day.
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
user freindly
Avantages
being able to keep sage 50 and the eas of doing invoices.
Being able to have great note re each job.
Inconvénients
some times you can not down load your pictures, and at time there servier is slow.
Sometimes having to wait for wifi to work with the service.
Réponse de Jobbox Software
Hi Darin,
Thank you for taking the time to share your thoughts about ServiceBox and we are happy to hear that you have found it user friendly.
You mentioned in your review that sometime you cannot download photos, if this happens would you please take a moment to send a quick note to our support team in the feedback are of the system. This will allow them to find out why this is happening for you and if there is something that we can do to resolve it for you.
Have a great day!
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Great concept
The idea and the material are there just need more refinement for smaller service companies. And a better price point for the smaller companies.
Avantages
Can use anywhere you have access to a computer. No scanning work orders. Multiperson use.
Inconvénients
Price and can't adjust time cards. Without notifying an admin.
Réponse de Jobbox Software
Hi Morgan,
Thank you so much for providing your feedback to us on ServiceBox, we appreciate the time that you took to let us know.
I know you were able to speak with one of our developers and get the time cards fixed as with ServiceBox the system can be configured in many ways.
We are always striving to meet the needs of our customers so we look forward to hearing from you in the future as well and providing even more value for your money.
Thanks,
Your ServiceBox Team
- Secteur d'activité : Agriculture
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Service Box User Review
I like it! Wish we had gotten it sooner!
Avantages
What I really like about this service is the connectivity - all our service techs and office personel are connected and can schedual work and see what needs to be done. Also it cuts down on paper work as we can invoice directly from the field.
Inconvénients
It is really larger and more complicated than we need! We are only using a small portion of it's capability.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
We have had a good experience so far. The program seems to be a good fit for our plumbing...
Efficiency's gained by stream lining our quoting, assigning, invoicing and closing off jobs in the accounting program.
Avantages
The efficiencies that would will gain by using the system. Integrating the quoting, assigning, invoicing of each job vs manual paper process.
Inconvénients
I would like to contact technical support directly. I called a couple of times and could not get through to any physical person.
Réponse de Jobbox Software
Hi Tommy,
Thank you for taking the time to review your experience of ServiceBox this far and the efficiencies that you are seeing.
I have passed along to our support team your comments.
Have a wonderful day!
Your ServiceBox Team
-
Provenance de l'avis
Service box
Service box works well for tracking time and workorders. It's very easy to get use to the app because it makes sense. It's nice that you can go back and edit your time sheet for the week and add notes any time before you submit it. It's missing the ability to move back and forth between tabs without saving because it's web based they can never change that allegedly.
Réponse de Jobbox Software
Hello Mitch,
Thank you for taking the time to share your experience with ServiceBox and we are happy that it works well and you find it easy to use.
You can move back and forth within the tabs as the browser back buttons do work but the information must be updated if you want it to be in the system before you move. I will add your request into our future development board and if there is anything else that we can look after for you then please don't hesitate to click on the feedback button when logged into ServiceBox and let us know your thoughts.
Thanks,
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Great Program, Great support.
Great costumer support. Really like working with [SENSITIVE CONTENT HIDDEN]. Simply and very contractor oriented
Avantages
Makes doing invoice estimates and work orders very easy
Inconvénients
Would love if it confirmed that the invoice has been opened by s customer not sure how but quick books does it
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Service Box Review
ServiceBox is used for tracking jobs and projects. Generally quite favourable.
Avantages
I like the ease of editing and the spaces for placing notes and description.
Inconvénients
Initially it seemed to take a bit to find my way around. Not sure that I have any suggestions in streamlining. If a person wants all the features, it won't be as simple.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Easy to Use
This is a very easy to use program. If you can't find something you can easily look and find it! For the few months we have been on this it has been great!
Avantages
Easy
Inconvénients
Sometimes slow being on the browser. Can't use when you have no service.
Réponse de Jobbox Software
Shasity,
Thank you for taking a few minutes to share the positive experience you had had since coming on board with ServiceBox. Sometimes I know it is hard to believe that a software will make such a difference in a short time but having this confirmation that it really does make a difference is great.
Have a wonderful day!
Your ServiceBox Team
-
Provenance de l'avis
Needs an app
Great service but trying to do every thing off a phone or tablet browser, the navigation is difficult and takes a few seconds for ever button tapped to register. A play store or app store app specifically design for these devices would be recommended and appreciated.
Avantages
All the features
Inconvénients
Pauses a few seconds after ever tapled button.
Réponse de Jobbox Software
Hi Christian,
Thank you for taking the time to review ServiceBox and provide your thoughts.
We have tried to be in touch with you as we would love to hear from you how we could make things easier for you but we haven't been able to connect. Please give us a call at 1 888 727 4983 or use the feedback option in the system to let us know how we can make your life better when it comes to ServiceBox.
We look forward to hearing from you.
Sincerely,
Your ServiceBox Team
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Updates
Avantages
I like that it can be interrogated into SAGE software
Inconvénients
I didnt know that I wasnt suppose to update SAGE without notifying Service box. I have been unable to do up invoices to clients for a week.
-
Provenance de l'avis
Service Box Platform is Excellent
The Service Box platform has been excellent in stream lining our companies performance. It has given us the ability to be far more flexible and efficient in our approach to service work providing both our customers and us substantial time savings. There has been enormous benefits in all aspects of how we manage our company and its work flow, the primary one being able to access any company information at any point in time from anywhere. The system it self is easy to train staff with and is not bulky and overwhelming like others on the market. I feel this product would be an asset to any service orientated company.
Réponse de Jobbox Software
Thanks Jon! We are thrilled that you have found such sucess using Service Box and look forward to continuing to work with you.
-
Provenance de l'avis
Service box review
Service box is a good program I have recommended it to other organizations
I like how it is constantly being upgraded and it fits very well with the industry that I'm in
I wish that the emails had worked out a little bit better for us but ultimately we did come up with a solution
Réponse de Jobbox Software
Hi Greg,
Thank you for taking the time review ServiceBox! We are thankful for the referrals you have made on our behalf and so happy to hear the program is working well for you.
We are happy that you found a solution for your e-mails. We realise that it wasn't an issue with ServiceBox on that but we are happy none the less that things are going smoothly for your business.
Have a wonderful day!
Your ServiceBox Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Great Functionality
I have very much appreciated the benefits of having one piece of software that provides a comprehensive experience for all employees from the top down.
Avantages
This software has amazing functionality and allows me to run our company from one central program. It also allows our service workers to access the information they need while out in the field.
Inconvénients
Doesn't prompt to save and that could be a very useful feature for those who use it who aren't exactly accustomed to using this type of software.
-
Provenance de l'avis
Solar Company
The software works very well to fit our needs. The most important feature the software is lacking, in my opinion, is mobile notification. We have noticed that our colleagues sometimes miss To Do's and Work Order's do to the lack of this feature.
Réponse de Jobbox Software
Good Morning Mitchell,
Thank you for taking the time to share your opinion of ServiceBox. I have submitted your request to our development team and we have added it to our list of future developments.
Have a great day and if you need anything else, there is always the feedback button in the software where you can share your opinions with us.
Thanks,
Your ServiceBox Team
-
Provenance de l'avis
Paperless
At first the learning curve was long, but like anything else the more I used it the better, still getting used to some of the feature. I would to find work order by date as well, so if a work order job number is not known, but the date is, it would be easier to find. I wish I had know about this when I had my business.
Réponse de Jobbox Software
Hi Bill,
It was great to talk to you this morning and I am happy to say that you can search for a workorder by date. I sent you an e-mail after we talked so if you have any additional questions please let me know.
Thanks for taking the time to share your review with others.
Your ServiceBox Team
-
Provenance de l'avis
Tradesperson
I am somewhat limited with the use of the program, but overall it does what I need. There are some technical issues with lag when typing, but that may be a compatibility issue with our hardware. The program works well on my phone.
Réponse de Jobbox Software
Hi Justin,
Thank you for taking time to review ServiceBox. We have been working on some optimisation of the system so if it was on our end we trust you will see a noticeable difference with the software. If you would like to be in touch, don't hesitate to contact us on the feedback button that is on the bottom corner of the software.
Have a great day!
Your ServiceBox Team
