ServiceBox

Hi Ryan,
Thanks for taking the time to share your experience with others, we are happy to hear that the system has been working so great for your team!
Have an awesome day!
Your ServiceBox Team

Hi Cam, thanks for the wonderful review! We really appreciate it. And thank you, also, for understanding the new feature roll out process...yes it can be lengthy. Our hope is to beta test things extensively enough that the rollouts can be seamless and easy.

We greatly appreciate your business. Thanks for choosing us.

Hi Desiree. Thank you very much for taking the time to review us.

In terms of technical support, it’s true we have a full menu of online videos and articles people can consult, but we also have a Help button on the UI that puts you in contact with a living, breathing human being. Have you tried using that button to create a support ticket? Generally a person will respond to you within 24 hours.

In regards to scheduling, the desktop version of ServiceBox contains a suite of scheduling views and options, including a drag and drop feature that allows you to schedule and dispatch dozens of employees per minute.

Conversely, the mobile app was developed for the  technicians receiving those dispatch notices, and doesn’t contain that same suite of services. So if you’re scheduling from the mobile app, you may want to switch to an iPad and use the more agile desktop version.

We really appreciate this review Hau, thank you. And yes, we are in discussions about an offline version of ServiceBox. For clients underground or in remote areas especially, it's a necessity. Thanks for the reminder, and have a wonderful holiday season.

Thanks for taking the time to go into so much detail Tony, I appreciate it. We're glad it's working for you, and we love having you as a customer. We also aspire to be a product that grows with our customers...meaning, once a company reaches a size where those
"overload" features make sense, we can simply turn them on in your settings.

And yes, you're right about the mobile scheduler. That's on our radar for a fix further down the development queue. Have a great holiday season!

Hi Tom, thank you so much for the review, we're glad ServiceBox is helping you. We definitely do import Inventory from Excel sheets, so I strongly suggest you use the "Help" button on your ServiceBox desktop to submit a support ticket, because it may be a simple fix to get you on your way.

Also, I'm sorry we don't offer the reports you're looking for...if you haven't already, try requesting the exact report you want on our Feature Request page, as our developers add small bits and pieces to the software all the time based on customer suggestions.

Have a wonderful week, and thanks for using ServiceBox.

Hi Justin. Thanks for leaving the review. The good news is that there will be a redevelopment of our app that includes an offline version, though sadly there are other programming priorities and the new app won't be happening right away. I talked with one of our developers today and asked about the Alerts page being the default homepage, because in our desktop you can choose which page serves as your homepage. Some prefer the scheduler, some prefer the work order list, etc. She confirmed that you're right...Alerts is the current default homepage in the mobile app bc its the most commonly used. But she agreed that in the future remodel of the app it will make sense to give users the same freedom they currently enjoy with the desktop version.

I can't guarantee the buttons will get bigger, because we have to have more options available in order to be the type of software people turn to when Jobber fails them. But changing layout is an option and thanks for getting us thinking about it.

Thanks for leaving this review Jeremiah. Can I suggest you submit this feedback on the Feature Request page in your ServiceBox? Our developers keep an eye on that page as they make changes and updates to the product, and there's a mobile app revamp coming down the road. We like to incorporate customer feedback.

We'd hate to lose you, so feel free to reach out to us using your Help button if you have specific requests for assistance.

Hey Travis thanks for the review. We really appreciate the kind words. Yes, an app rebuild is on our radar though it is lower on the development queue. We're hoping to uplift that experience and add an offline mode in the future.

Hey Ethan, thanks for this feedback, we appreciate it. Yes, we are eyeing a revamp of the mobile app down the road, although we have some other development priorities for the time being. We appreciate you! Havea a great week.

Hi Garrick, thanks so much for the review. I'm glad ServiceBox is working for you. But I'm concerned to hear that support has taken its time to respond to you, because quick support responses are a core company value, and that's not a criticism we hear very often. I'll send you a copy of this response privately through Capterra so you can email me directly about specific concerns.

Hi Cody,
You have provided us with some great feedback here and we appreciate it. Our development team is constantly working to make the system even better and your comments will help us continue to do that. I have put the items that you listed in the list of customer requests for them to use.
I can say that we have many things upcoming in our next releases and I believe that these you will find beneficial.
One thing I can clarify is that all notes can be easily viewed by jobsite by selecting notes from within an individual work order, job site or other areas. If you would like, please give our support team a call when you have a moment at 888 727 4983 and they will be happy to go through that further with you as well as discuss how reminders can be used better in your work flow.
As far as the app, we have recognized that we could have done a better job of releasing it with additional documentation and we are working to improve that now.
Thank you,
Your ServiceBox Team

Hi Neysa,
Thank you for taking the time to review ServiceBox and share your comments with us. We are happy to hear that the system has been working great for you and was easy to get started with.
I have taken all of your comments and sent them off to our development team so that they can use them as they continue to work in the system. It is through feedback like this that we are able to grow and continue to meet the needs of your business so thank you!
Have a wonderful day!
Your ServiceBox Team

Jennifer,
Thank you so much for taking the time to provide us so much feedback from your company. There were so many things in here to address and it was great to speak with you to understand more in detail your needs. Some of these items have been added to our list of future developments and thankfully some we were able to show you how the system could already meet your needs.
We thank you for your continued support and we look forward to continuing to work with you.
Your ServiceBox Team!

Hi Kurtis,
Thank you for taking the time to write up a review, we really appreciate it.
I am happy to hear that you are enjoying the organizational aspects of ServiceBox.
With image and file uploads, you should be able to select multiple existing files at one time to upload. If you are unable to do so, please contact our help desk so we will be able to assist you at the exact time.
Have a great day,
Your ServiceBox Team

Joy, thank you for taking the time to let us know how ServiceBox has changed your business. We really appreciate all of your input and are working on making some of those improvements that you have suggested. It is wonderful to know though that you were able to take your business to the next level, congratulations!

Thanks Curtis, We hope that ServiceBox continues to make your business better and more organized. We are committed to make this the best product out there for service companies!

Hi Karen,
Thanks so much for the review, all of us here at ServiceBox are very happy to hear that you are enjoying our product!
There are actually a number of options to check whether a job posting has been finished or filled, you can go to your customer information and see all the past Work Orders, look up a previous Job number, or if you need to set yourself a reminder you can put it as a to-do task and have it scheduled on your scheduler.
Hope this helps! If you need anything else please don't hesitate to message us using the feedback button at the bottom of your page!
Have a wonderful day,
Your ServiceBox Team

Thanks for sharing your comments! We are happy to hear that you have found the system to be beneficial and that it allows you to get everything done in one platform.

Hello Derrick,
Thank you once again for taking the time to complete this review. It was great to connect with you after you submitted this review. We appreciate your comments and are so happy that the system is working so well for you and allowing your company to be so much more efficient.
I would like to clarify that after speaking with you that your advice on being more Canadian is really a note for us to keep in mind as we do future development, but that you are very happy with the software.
Also, we will look into ways to reset your password not using e-mail to make your life even easier. I know how many passwords we have and understand that the easier the better.
Have a great day!
Your ServiceBox Team

Hi Katie,
Thank you for taking the time to give us a review! We here at ServiceBox are very happy to hear that your needs are being met partnering with us.
I am not sure what you mean about tabs, we would love to hear more about your issue so we can tackle it right away! If you need anything else, please hit the feedback button at any point.
Have a wonderful day,
Your ServiceBox Team

Hi Mari Ann,
Thank you for taking the time to complete the review of ServiceBox. We are happy to have your team onboard with us here.
We do have the ability to customize the different types of users but I know your company would like even more for how you specifically operate and they are on our list for our development team.
Hope you have a great day.
Your ServiceBox Team