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- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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Excellent performance
We have compacted better in the work
Avantages
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it
Inconvénients
We do not find a major problem with this platform, I just hope that the text options in voice improve a bit
Réponse de Dixa
Thank you for your review, Luimer!
- Secteur d'activité : Verre, céramique et béton
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Phone system with a twist
Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
Avantages
I have grown to like the platform as it works almost like a ticketing system with phone calls.
Inconvénients
You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.
Réponse de Dixa
Hi Mark,
Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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A great software and a great partnership
I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback. It doesn't feel like we have bought a service, it feels like a great partnership.
Avantages
Dixa is really simple and intuitive to use, it's easy to set up and it's reliable day to day.
Inconvénients
As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback.
Réponse de Dixa
Hi Johan!
Thank you for the review, we are happy to get to work with you all and are looking forward to growing with you :)
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Dixa for Business moving oversees
The customer support is fantastic. Help is fast and reliable.
Avantages
The software from Dixa is fantastic. I was able to use it to keep in touch with my local clients back home. It allowed them to call a local number and for a closer relationship with the client.
Inconvénients
The cost for me was slightly prohibitive. That is not to say it would not be ideal for a larger business. As I run a small online company it was not viable to continue. I would still recommend Dixa to anyone who moves their business location oversees.
Réponse de Dixa
Hi Dion,
Thank you for taking the time to review us and for the feedback :). We appreciate your support!
