iVvy Venue Management

Avantages

The reporting features and ease to use across multiple venues is fantastic

Inconvénients

Automation of email tasks and opportunity management (emails) within Ivvy could be worked on

Avantages

It is fast, minimal downtime, virtual run sheet and you can open multiple tabs

Inconvénients

The limited integration on postings to our PMS system and problems with translations in documents to Danish.

Avantages

The Sales Support is amazing and the pricing is very reasonable

Inconvénients

Really liked all aspects of the tool. Nothing I can say from a not liking standpoint.

Avantages

You can truly do so much and the system is very supportive. The iVvy team too is the best! Having real support is the biggest PRO of iVvy!! You guys rock and make a world of a difference!

Inconvénients

There are lots of different ways to navigate the system and sometimes that can be overwhelming. Reporting too needs to be more dependable.

Avantages

It's user friendly and the team is so helpful!!

Inconvénients

Sometimes my menu choices will edit in a weird way and I will have to do it manually, but not often.

Avantages

[sensitive content hidden] was very thorough in his explanations

Inconvénients

There were certain functions that we couldn't do easily but [sensitive content hidden] said he would look into for me

Avantages

The ease of use and customization of the system. We have been able to easily adjust our tracking, custom settings and full streamline our events set-up, contracting and operations. The support team is incredibly responsive and able to assist with any queries that may pop up.

Inconvénients

A couple of fixed system settings which could be better optimized.

Avantages

Very user friendly
Great functionality
Excellent support team

Inconvénients

No cons at this stage for me
When integrating it with Xero there were a few tweaks required however the iVvy team were very helpful and supportive in finding the solution

Avantages

Easy to use, easy and straight forward to set up anything, great seeing when people have viewed any links.

Inconvénients

needs to be exact spelling when searching anything, can only create 3 invoices automatically then need to create manually, breakfast numbers don't always change when changing room numbers. Doesn't speak to our hotel software

Avantages

I've found IVvy to be user-friendly and straightforward to learn and use. For our company's size and the way we utilize the software, it’s a really good fit. The interface is intuitive, making it easy for our team to navigate and manage our needs efficiently.

Inconvénients

The only minor drawback is that sometimes the software feels a bit restrictive, not allowing as much flexibility as we might like. However, this has been a minor issue compared to the overall positive experience.

Avantages

Everything that is needed to manage our venue is easily accessible, and any updates to our venue information can easily be made on our end

Inconvénients

Would love for the room layout feature to be enhanced and more user friendly while creating documents

Avantages

iVvy has FANTASTIC customer support, always able to assist with short notice. Easy to navigate and easy to get the hang of relatively quickly. Can be utilised with lots of detail or used quite simply too. Integrating seven rooms, paylink etc has been a game changer for us and reduced so much double handling admin!

Inconvénients

A few minor things - tasks being associated to a booking, so when cancelling a quote these all cancel too. Being able to move a booking between venues (we have a 3-level building and if a booking wants to change venue we have to start again) - being able to add a custom note for the online enquiry when in busy time or closed for Christmas so customers don't think they're being ignored. Can sometimes be overwhelming with how much there is that could be used and learnt but thats not a bad thing!

Avantages

I like how straight forward everything is- and that you have access to links to help you through things.
I also like having a direct contact I can talk to for help.

Inconvénients

There isn't anything that I do not like.

Avantages

The system as a whole is efficient and great to sue. Helps streamline procedures and generates documents within 5 seconds which normally takes hours. Friendly customers service our main contact [sensitive content hidden] and the rest of the Ivvy team are always eager to assist.

Inconvénients

Sometimes the formatting for some of the documents can be a bit tricky to adjust.

Avantages

I really enjoy the amount of details this system is able to go into which helps me remember the little things when planning a block or an event; I also love the ease of integration with our PMS system. To top it all off the support team is amazing and SO helpful!

Inconvénients

The original integration was a bit rough with dates not matching, details not matching. I also don't find it necessarily self-explanatory

Avantages

This is a very user friendly system and it makes keeping track of everything

Inconvénients

that everything is manual input and nothing can be deleted unless you are a manager for the group

Avantages

Easy access, lots of useful tools. Reports are easy to extract.

Inconvénients

NIL at the moment, will provide more feedback later

Avantages

The ability to invoice from the system and accurately track all event and accommodation financials. Our prior event system didn't have this capability, and this has been a game changer for us!

Inconvénients

Correcting spelling errors rather than just underline them in red. Having this prompt like a Word doc would be benefical and time saver

Avantages

Easy of generating invoices, producing quotes and contracts.The task feature is great for tracking also. The summary page is also great at a glance.

Inconvénients

The accommodation component of invoices needs to be laid out broken down more instead of one bulk figure for clients t o easily see breakdown of cost

Avantages

We have a very helpful customer success Manager ( [sensitive content hidden]) who responds quickly with any questions and knows the product thoroughly. The functionality of inviting, registering and emailing attendees is reliable.

Inconvénients

Some of the design work is restrictive and not always intuitive.

Avantages

It was incredibly simple to use and onboard other users.

Inconvénients

The multiple ways to do things was a pro, but early on, it was a little confusing. I fumbled around and eventually developed my own system.

Avantages

From the initial consultation through to getting us onboarded, [sensitive content hidden] and [sensitive content hidden] have been impressively efficient in communicating every step of the way. [sensitive content hidden] was our initial point of contact and was very professional and clearly explained costs, processes and how Ivvy would fit in with our business framework. Through onboarding, [sensitive content hidden] was friendly and very helpful in getting the venue set up in the back end.

Inconvénients

Nothing yet! We don't have dislikes at the moment it's all working well!

Avantages

Easy to use, very helpful system as it allows you to save a lot of time and very straight forward and user friendly. the best thing is it is vbery user friendy and it tells you if you haven't completed a task.

Inconvénients

I haven't find anything negative but i am using it for just few months. The support is also extremely good and they reply very quickly to all enquiries you might have.

Avantages

It is very user-friendly, easy to operate and practical. The option to generate all the documents saves a lot of time, and they are straightforward to read.

Inconvénients

Haven't found faults yet, but I have only used it for a couple of months.

Avantages

ease of event orders and keeping all data in one location online.

Inconvénients

Invoicing system is a bit rigid. Template should be a bit more flexible. Part refunds capabilities can be improved. Should be able to make a refund without the system setting an amount as 'unpaid', which cannot be cleared.

Avantages

iVvy has been a fantastic addition to our business. It has increased our professionalism throughout the whole event sales experience. It has allowed us to easily create documents such as contracts, event orders and invoices at the click of a button. The sales prompts and follow ups make it easy to ensure no enquires are forgotten. This has now become an invaluable tool we use on a daily basis. In addition the support of the onboarding team including [SENSITIVE CONTENT]was fantastic, we felt supported all the way!

Inconvénients

There was no real cons. The set up team were great, we had some initial issues with the payment gateway, however that was rectified quick and believe it was more of our banks issue.

Avantages

I've been implementing iVvy at a new venue for hire. While we do not have any catering aspects to our operations, iVvy has the ability to be tailored to our needs.

[SENSITIVE CONTENT] our trainer has been delightful to work with. Friendly, supportive and 'can do' at all stages of our training. We have found all other contacts at iVvy to be similarly knowledgeable and helpful.

The reporting that iVvy produces is well considered and easily able to be tailored to our needs.

Once built, the system gives a lot of control over to the venue in terms of updating finance reconciliations, tailoring reports, updating fees, adding additional items etc.
Set up of virtually every aspect of iVvy can be tweaked to meet a venue's specific needs.

I would definitely recommend iVvy to venues looking for an affordable, efficient and elegant bookings solution.

Inconvénients

Ideally there would be functionality to split out the items on an invoice for payment by more than one party - from separate companies.
An example of where this would be required is in the case of a contribution subsidy by a sponsor.

Avantages

Cloud based management with ability to access from all devices. Allows me to check availability and process inquiries during meetings with prospective clients.

Inconvénients

Venue setup can be intensive however once the time has been taken to complete this effectively the benefits are seen long term.

Avantages

iVvy is an easy to use program, from entering data is thorough from the initial quote through to finalizing the event. The regular training webinars are fantastic for new users, or even those just needing a few tips.

Inconvénients

Sometimes, having to amend the documents can be tedious, having to manually correct information.

Avantages

Its Client Support Services response and engagement. [SENSITIVE CONTENT] swift response, knowledge of the system and management of each party involved was excellent!!!!

Inconvénients

No Cons . Great service by [SENSITIVE CONTENT] represented IVVY well.

Avantages

Made handling of large amounts of data easy. Good for financial invoicing.

Inconvénients

Setting up payment was difficult due to us being in New Zealand. First financial person we dealt with gave us financial/payment advice on the basis that we were in Australia which was stressful.

Avantages

I find Ivvy to be very user friendly! Everything is easy to find and manage and it is very easy to quickly update your storefront and venue information.

Inconvénients

I would love a section on the Function Diary where you can add in important information such as public holidays, school holidays, promotions running etc. Information that is relevant to our venue that is important to know when quoting and checking availability.

Avantages

It does the job well but the key success factor has been that tel/email support is absolutely top-notch. Payment gateways and functionality are excellent. With volunteer users and our changes from year to year makes support a critical issue.

Inconvénients

Had problems with the table allocation module.

Avantages

Very easy to use especially when managing multiple venues

Inconvénients

Some of the reports that are available can be improved

Avantages

User friendly, support is great, easy to learn

Inconvénients

has trouble pulling large amounts of data sometimes

Avantages

I'm new to this App, but the set up of my venue was very easy thanks to the great assistance from the IVvy team. 10/10 for customer service!

Inconvénients

One thing that could be improved is directing the user how to get more exposure on the Marketplace .

Avantages

This software is extremely user friendly. It is very well formatted to ensure an easy process when quoting or requesting a quote.

Inconvénients

Overall we enjoy using this software and its a little difficult to pin point a fault or something we don't like.

Avantages

Great support with this product, so easy to use. Ivvy tech support is only a click or call away. Not that you will ever need them!