iVvy Venue Management

Avantages

Very user-friendly, great support. All documents are customizable and can contain your won branding. Strong CRM management and good reporting.

Inconvénients

reconciling payments with a third party can be challenging.

Avantages

The ability to upload a document (BT Contract Template) and send out for E-signatures for both parties (client and myself) to seal the deal! This was possible thanks to the one-on-one training provided by [sensitive content hidden], on the IVvy Team!

Inconvénients

Only that it was another portal to learn, after working with Delphi/Salesforce for years, but in actuality - this is the first time an independent hotel was able to connect directly with the PMS (Opera) in our case at LJBTC and La Jolla Shores Hotel. Once you learn the system, it is user friendly - just do it - JUMP!

Avantages

The cost compared to other products. That it is compatible with our operating systems. Customer service is outstanding. We came in early with the US launch of the product and they have worked tirelessly to make sure the product works as we need it to.

Inconvénients

Reporting features are not up to my standards. The contact module is clunky. We were unable to upload our history from our previous provider.

Avantages

Quotation and Invoicing, you can do a quick quote and send to your client.

Inconvénients

Loading information and rates in the beginning are very time consuming.

Avantages

As a sales tool, the system creates proposals and easy to use templates that makes responding to a high number of enquiries speedy. Reporting is also clear and quick to use.

Inconvénients

It doesn't currently include a forecasting tool for sales that could calculate speculative.

Avantages

Tasks
BEO's
Reports
CRM
Diary
Contracts and uploading other items

Inconvénients

Inflexibility - we have asked for several things to be added/changed but these requests haven't been possible

Alternatives envisagées 

Pourquoi choisir iVvy Venue Management 

Pourquoi passer à iVvy Venue Management

Avantages

It is a very user friendly system. New employees can easily learn the system.

Inconvénients

Inputting the menus every time we will update, you have to do that on your own cause it will cost extra if you ask them to do it, same thing with the updates on contract and BEO template, everything has extra cost.

Avantages

It's very user-friendly and easier to learn than other systems. The flow just works better than other systems.

Inconvénients

Integration but hopefully IVvy will integrate with Marriott's new system. Possibly integration with Lightspeed would be great!

Avantages

It's easy to use and easy to teach others.

Inconvénients

The accommodation side could still use some improvement but has made big strides since we started using in 2018.

Avantages

Simple to use, process makes sense. The users can suggest changes and training is always available.

Inconvénients

Tasks do not automatically open on the first page, so easy to forget

Avantages

Great support team with quick responses. Easy to use system. Pre generated documents making the sales process easy.

Inconvénients

Can't do a recurring block out in the calendar. Time specific split within a space. ie during the christmas time (12-5pm) and (6-11pm). Not being able to hide the "Uncategorised" bar at the top of the spaces.

Avantages

iVvy's support teams are what make it special. Always thankful I have several people I can reach out to with issues and they get back to me within hours if not minutes. The training videos and knowledge center also provide most of what's needed to learn at your own pace.

Inconvénients

I wish bookings lived WITHIN Accounts. This setup puts bookings first, but to me it just makes way more sense to start with an Account, and then add bookings to it.

Avantages

Very easy to navigate. I love that I can email invoices and allow payments within one program! IVvy truly is an "All in One" package deal even allowing customers to search and book their event (if you choose to have your venue searchable on the market).

Inconvénients

There are a few features I wish were more accessible when it comes to set up. It seems that once I input options for drop menu with the food, I cannot remove the options.
If I need to book a room that has already been booked, it would be nice if IVvy offered a notification box the room is already booked and allowed me the option to move an event to a different room from the notification itself. Instead, I have to access the other booking seperately to move the room then I can proceed with my other booking.

Avantages

- The way the system looks & functions
- CRM system
- Reporting, it's much better than other event software, can't recommend it enough
- Templates & Electronic contracts & BEOs
- The IVVY team, they're all amazing

Inconvénients

I don't have a single negative comment to say about iVvy, I have loved it since I started using it at my old job 6 years ago.

Avantages

I love how easy iVvy is to navigate and utilize as our day to day CRM.

Inconvénients

Updating necessary taxes and fees and menus can be a bit of a challenge. We also see some issues with our Reservation system and Ivvy showing the same totals for room block pickup/actualization.

Avantages

I love that iVvy makes everything so simple! I'm able to get contracts and documents over to the client in a matter of minutes making the process both efficient and effortless.

Inconvénients

I do not have any complaints about the system currently.

Avantages

The quick response in resolving my issue.

Inconvénients

The length of time it takes trying to contact support or having someone from support contact me back.

Avantages

The support service is fantastic, fast and accurate responses.
iVvy covers so many areas in one program

Inconvénients

Hard question as I am very happy with this product. The only very small thing I would suggest is more webinar training sessions (free ones)

Avantages

Its simple to learn and easy to use. I can send proposals very fast .

Inconvénients

I cannot highlight anything to appear in bold or coloured on BEO's.

Alternatives envisagées 

Pourquoi passer à iVvy Venue Management

Avantages

Simple to use. I have used Delphi and SalesPro in the past. They take longer to learn.

Inconvénients

I would like to be able to use a previous BEO for a different client (if they have the same details).

Avantages

- It's very user-friendly & easy to follow.
- It's not cluttered & confusing to read which helps when you're really busy with event bookings.
- Very easy to add in Food & Beverage items, menu packages etc.

Inconvénients

Searching for dates in the diary can be tricky sometimes. Would love more of a monthly view.

Avantages

The look and feel, how easy the system is to use

Inconvénients

Reports not being as easy to manipulate to suite own needs

Avantages

Efficiency and really helps with all aspects of our department. Great support from Ivvy team

Inconvénients

Can sometimes be aimed more towards larger hotels and we are a small company. But not a major factor.

Avantages

You can complete bookings, send invoices and create event orders all in the one place.

Inconvénients

Some key items are missing- such as being able to put in a winter discount I followed up and they didn't have that feature and being able to pay for an event in installments is not set up yet.

Avantages

Robust software that can be used in a variety of ways.

Inconvénients

Some functions of the software can feel a bit clunky.