Voxco Online

Avantages

the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people .

Inconvénients

the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want.

Avantages

from my experience with Voxco CAWI & CATI:

Flexibility to create survey

Powerful and more detailed reporting

Quality of support help

possibility to create complex quests

support for multiple data formats for exported files

the highly flexible quota system

Inconvénients

from my experience with Voxco CAWI & CATI:

the difficulty of creating a nice ergonomic questionnaire

Use HTML4 instead of HTML5 which makes it difficult to integrate new components.

the builder "DESIGN" is not well optimized

the worst is the incompatibility with other browsers Chrome, Firefox

Avantages

i appreciate field management the ease of setup and deploy surveys reporting tools is easy and we can save a model of it

Inconvénients

the commande center is only compatible with internet explorer 8 we cant use it with chrome for exemple or in a mobile device.

Avantages

We have looked at other platforms that often seemed to offer more bells and whistles, but as of yet no other was able to offer us the technical flexibility provided by Voxco.

Inconvénients

The learning curve may be steeper for beginners, and workarounds are sometimes needed, but the advanced featured for more complex surveys far outweigh the cons.

Avantages

The survey builder tool is very intuitive and I also like the help and sample questions provided.

Inconvénients

More advanced features that have "excel" type coding are difficult to figure out without lots of training and support. Also, want the ability to combine the results of two surveys for analysis.

Avantages

I like the ease of use that VoxCo provides and the way the data exports.

Inconvénients

Honestly, I feel as if customer support could improve. Typically, when I am lost on how to program something in VoxCo, I do not look forward to reaching out as I feel the response is not always helpful at best or condescending at worst.

Avantages

How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.

Inconvénients

There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.

Avantages

The functionality is definitely there, a good selection of question types and logic options.

Inconvénients

It's quite buggy. I feel like we are finding issues quite often, and they have interfered with our productivity in the past. I also feel like the help menu only describes the features, and doesn't have enough examples of how they may be applied or any troubleshooting.

Avantages

Everything, the latest version of the software has no issues.

Inconvénients

Nothing really, i've used it for years and right now the software is perfect

Avantages

The technical support you receive during the course of working with the platform. We use both the CATI and CAWI functionality. Many of our projects are very complicated and Voxco's system meets the challenge every time. If we have any problems, Voxco is there to assist and help us get back on track. The software is great but the support is the best.

Inconvénients

The environment takes a bit of effort to feel comfortable in.

Avantages

I like that Voxco allows for almost anything that you can think of when it comes to survey software. You can create almost any type of question, use anonymous or identified survey sends, setup sample groups, and so much more. You have to see a video or demo to begin to see the full power and flexibility it has. It has API extensibility and is able to silently pass through any data you want.

Inconvénients

It has a bit of a learning curve, primarily because it has so many options. It is a bit difficult to fit every option they offer into a platform but they do a reasonable job.

Avantages

Panel management, customization, basic navigation features

Inconvénients

Very buggy, software gets overwhelmed and freezes occasionally, inconsistent features across question types

Avantages

Voxco has great flexibility and features for the market research industry. The integrated dialers and online interviewing modules make working different kinds of surveys much easier than using multiple platforms.

Inconvénients

Some programming and reporting can be a bit complicated.

Avantages

This product is very user-friendly. I believe that someone with little programming experience could set up a simple survey with this and in time learn how to do more complex surveys. I also like that it works well with our online panel provider and that the phone and web platforms are integrated.

Inconvénients

I would like to be able to make the web surveys more visually complex. Being able to change the way sliders, gauges, etc. look and add more icons and images would be good.

Avantages

Ease of use. For those working in the industry, it's a much more user friendly (to learn) software than other popular ones on the market. It covers most all angles of what a research company needs to collect sound, quality data.

Inconvénients

Hard to find anything, but in the past there have been iterations of new releases that were a little buggy. The good news is that their R&D team jumps on the issues to find a fix and will patch it quickly.

Avantages

Overall UI and UX is great when setting up simple surveys.

Inconvénients

Looping is made excessively difficult compared to solutions on other platforms.

Avantages

I like the reliability and performance consistency of Voxco's products the most. We have utilized their software for many years, and have supreme confidence in its ability to deliver. Voxco's entire team at all levels is also fantastic to work with.

Inconvénients

The reporting features and capabilities are not a great match for our database/project setup (we have over 1,000 projects).

Avantages

The support team is very helpful and always provides a quick response.

Inconvénients

The email distribution and templates are difficult to work with. Many features are complicated and not as flexible as I would like. Online resources are not very helpful. There are no training videos available.

Avantages

Flexibility. The software allows us to ask a vast array of questions.

Inconvénients

No JWT authentication mechanism. This would help our project immensely.

Avantages

It is very user friendly. Easy to implement

Inconvénients

There are certain things that could be more user friendly. True Multi-Mode needs to fixed. Custom Reports from the portal need to updated.

Avantages

System for both CATI, CAWI and CAPI/mCAP, most complicated questionnaires can be programmed in the system

Inconvénients

Needs o lot of training and learning to be able to use

Avantages

Ease of use and the robust dialing rules.

Inconvénients

There are very little training material like youtube videos.

Avantages

Integration with our other systems. Survey deployment. Cost-effective. Excellent support.

Inconvénients

Some functions can be obscure. Requires some learning.

Avantages

It is pretty easy to use even though I don't know much about computers

Inconvénients

It has lots of bugs and there are a lot of problems that pop up

Alternatives envisagées 

Pourquoi passer à Voxco Online

Avantages

I like having to ability to program complex skip patterns and data calculations within the software. Some of the calculations we do for clients are complex and no other software package has shown the capability to do this.

Inconvénients

The software has lots of parts to keep track of. The latest version installed at our site (6.3) has made great strides to help with the setup and maintenance of projects.

Avantages

Since it's an automatic dialer it saves a lot of time on huge samples.

Inconvénients

Bugs, every one of our surveyors have experienced issues at one point or another.

Avantages

Clients are pleased with the look and feel

Inconvénients

Works alongside the CATI software but is not fully integrated

Avantages

This is a substantial improvement from our prior CATI software. I like the easy to use interface for programming surveys and the easy to use interface for setting up projects in Command Center. The system has a great deal of flexibility is setting up strata and quota assignments as well as setting complicated callback rules

Inconvénients

It can be a bit slow when downloading data files but this is understandable since our surveys results in very large data sets!

Avantages

Voxco support is the best part of the platform. Anytime I send them an email, I get a response in less than 12 hours. One support staff even went on a Teams call with me when I couldn't quite figure out what to do via email. They are all very kind and polite.

Inconvénients

Hard to say since I'm still learning the platform and miss using the platform I'm used to (switched jobs so new platform)

Avantages

It's capabilities. It has a lot of features.

Inconvénients

Has all the feastures that you could want but the usability isn't great. Needs a better look and to be more user friendly. Nothing is intuitive with this software. When you're new to it, it takes quite a while to figure it out.

Avantages

Easy to use, very light on android nothing

Inconvénients

Don't work properly, have worked on it in a project and we had to switch to papi

Avantages

The survey product was user friendly and easy to deploy.

Inconvénients

The reporting features can be improved.