ChatBot

Avantages

Chat bot, has being helpful with our sales and customer relationship building, its an amazing artificial intelligence that works perfectly by allowing our customer representative to handle live chat from other social media platform like Facebook , the chat bot platform comes with various design template,it also have an amazing reporting mechanism that allows administrator to monitor messages that has being handle by our customer care personnel

Inconvénients

the chatbot works very well and amazing, just that by the way it works, the job of a customer care representative might be going to extinction, because chat bot is taking over the job, through its unique artificial intelligence and exceptional speed anaw reliability.

Avantages

Botengine eases the stress on our helpdesk team. Enabling our helpdesk staffs to focus on complex complaints from our customers ,while simple complaints like the address of our company ,email contact etc are taken care off by Botengine. Thereby eliminating the need to hire extra hands on the helpdesk team and saving us time and financial resource in the process.

Inconvénients

I wish Botengine will one day be able to do 90% of the work currently done by the helpdesk team. I do admit this may not happen in my lifetime . :)

Avantages

Bot engine is easy to setup and requires very basic technical skill to set it up..
It has no limit to the number of chats it can respond to concurrently.
It integrates seamlessly with Messenger ,WordPress and on any web platform.

Inconvénients

Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective.

Avantages

I love the ease of setup with Botengine. Setup time was just a few minute.
Botengine gives the customer care team more time to attend to customers with very serious problems ,by attending to customers with minor issues like the contact of the company ,how to login ,how to sign-up etc
I also am impressed about how it simple redirects web visitors to an helpdesk agent ,when it is unable to resolve issues they have.

Avantages

It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Inconvénients

The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

Avantages

There are various Chatbots. I first start using in my various Affiliate Websites a few years pack. I bought a package for 3D A.I Chat Bot that I installed on different sites. I even created a website [SENSITIVE CONTENT HIDDEN] to explain it and see if any one to have me install it on their website.

Inconvénients

1] It claimed to be able to have websites with little traffic to increase web traffic. I never say that.

2] I never been able to sell one of these chatbots.

3] I been trying Manychat as well for Facebook Messenger

Avantages

Botengine makes it possible for us to be available to our customers every minute of the day.
I like that Botengine is never overworked ,unlike an human agent and can take on hundreds of chats all at once ,without getting tired.

Inconvénients

The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations.

Avantages

We just recently launched Chatbot at our university. Working in financial aid, we receive a large amount of the same questions everyday, both by phone and email. The Chatbot has allowed us to customize our responses to the everyday, generic questions that generally fill up our email inboxes. If the questions involve an issue or a more involved response, Chatbot forwards this information to one of our customer service agents to address by phone or email. Chatbot has freed up a large amount of time and allowed us to focus more on our day-to-day responsibilities. Also, Chatbot was very easy to set-up and launch. The customization allows us to do provide what information we would like.

Inconvénients

We have only used Chatbot for a few months but our office has not came across anything negative in regards to Chatbot.

Avantages

Botengine is reliable and unlike an human helpdesk agent ,there is no limitation to the number of agents ,Botengine can attend to at a time. Botengine never gets tired either.

Inconvénients

As fantastic as Botengine is , it is unable to respond to complex queries from web visitors and has to refer such queries to human agents.So I guess, we humans still get to win on this one.

Avantages

Con la posibilidad de construir un asistente automatizado, Chatbot ofrece a posibilidad de ampliar un servicio de atención al cliente de forma efectiva.

Inconvénients

EN un principio, es dificil saber por dónde empezar, es necesario documentarse bastante antes de lanzarse al ruedo y crear un flujo para el primer Chat Bot, no está muy claro como se lo puede implementar de forma inmedita, pero luego de ver tutoriales especialmente los de "Academía" dentro de la misma aplicación todo se vuelve más sencillo.

Avantages

ChatBot is User Friendly Customer Based Automated Communicator For Communicating FAQs. It’s most useful when it knows exactly what to answer and saves the hassle of having to seek elsewhere or to call Customer summer service or to read FAQs. If it does not know the answer, it typically gives you the option to “request customer service”. It ran smoothly.

Inconvénients

ChatBot often asks far too many unnecessary questions. It often is preprogrammed with far too long and irrelevant answers. At times it refuses to redirect to a human CSR.

Avantages

I like Botengine because it is reliable.Before trying out Botengine earlier this year ,we attempted creating and using Bots from two platforms and it was never reliable.There were times our chatbot just simply choose to not function.
With Botengine, we were able to successfully create a Bot in a matter of minutes and deploy it with no need contacting the Livechat team ; it was that intuitive.Of course it was a product created by the Livechat team and it didn't disappoint.

Inconvénients

The fact we had to try other platforms and paid for inefficiency.I wish Botengine was launched way earlier.

Avantages

It can be tough with a relatively small team to manage the traffic on our site. With chatbot, we can easily talk to customers and attend to their needs in realtime. Even with canned responses, it's still a big help in boosting our customer engagement, and ultimately decreasing drop offs on our site.

Inconvénients

Nothing really stood out, customer service / the team over at chatbot were very helpful and open to suggestions.

Avantages

It's very easy to create your own bot, even if without any training, meaning that their UI is really good and does a good job by making our life easier.

Inconvénients

I think it could have more features and options to add to the Droids. It's easy to use if you are doing a basic bot, however if you need more complex interactions that's when you need training, for example receive images from clients and do an interaction based on image extension.

Avantages

Thanks to this tool you can improve the motivation and productivity of your employees – chatbot will answer repetitive and simple questions for them. You can provide constant 24/ support for your clients – and that will make them more satisfied and willing to stay with you. I really like the simplicity of integration with other tools – only one click is needed to integrate with your website or Messenger.

Inconvénients

Sometimes it happens that ChatBot doesn't give accurate answers to questions, but let's not fool ourselves - it's just a machine, it will never be as precise as a human.

Avantages

Simple and self explanatory interface which reduces learning time for new help desk agents, thereby saving the company precious resource and time normally directed towards training.

Inconvénients

Maybe the pricing (enterprise) can be a bit cheaper than it currently is. I am sure businesses can easily find close substitute offering the basic livechat features for way less.

Avantages

The primary pro with Botengine is how fast we were able to set this up ( less than half an hour) , and required little input from our software engineers. Thus I will say everybody can use this ,not minding the level of your teams technical expertise.
Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.

Inconvénients

Maybe I will like to see Botengine tackle very complex web visitor queries ,but I guess it was created to tackle the simple issues and it does that just well enough.

Avantages

It is a good software to get in as many leads as possible. We use this on our newly launched business website. We love it so far. The question can be personalized to provide the necessary guidance also, make leads to conversions. It can be easily integrated. Live chat for the audience at any time.

Inconvénients

So far we have not faced any issue with regards to Chatbot. It works fine.

Avantages

Primarily the level of intuitiveness of the Botengine platform and how easy it was to create a chatbot ,despite having no programming background.

Inconvénients

I wish we had tried Botengine a few months earlier than we did.

Avantages

ChatBot is fairly intuitive. Once you've setup a couple interactions, you are off to the races and can quickly roll out additional interactions. Training the bot is easy, and reviewing archives of past chats allows you to see where there are areas of weakness that needs to be addressed.

Inconvénients

This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself. The Bot was unable to answer a question and transferred the chat to a live rep. As I was formulating my response, I took too long so the chat was transferred back to the Bot. I was unable to intercept the chat and resume control. To resolve this, we just changed settings in LiveChat to get the rep more time to answer the chat. Simple change and simple fix.

Avantages

Simple and intuitive user interface, which ensures we were able to adopt Livechat's Botengine in a matter of minutes.
BotEngine enable us create our own chatbot on our website,which fits into our own demand by simply creating new chatbot scenarios .Overall ,it ensures we respond to our customers on chat faster ,as it helps us resolve simple helpdesk issues why leaving the complicated issues for our helpdesk team to sort out.

Avantages

it is available basically 24 hours a day seven days a week. It also reduces the time it takes if you were getting a response from a real person. it can handle multiple conversations at once.

Inconvénients

Even though it is a great tool, it's not the same as having an actual online conversation with a real person. Because it is AI, it may not have the desired answer for all inquiries. You may find yourself getting the same go-to answer for questions it is not capable of adequately answering.

Avantages

I like how Livechat recently introduced us to Chabot experts,these experts assists sales teams like ours to design,build and deploy a chatbot assistant ,ensuring that our current chatbot is tailor made for our business and delivers guided conversational experience to our customers and website visitors alike.

Inconvénients

Nothing to dislike as regards our use of Chatbot.It just keeps getting better.

Avantages

I enjoy that you can get answers and assistance online when they are a issues. The bot understand and is clear on the question with suggestions.

Inconvénients

as I over look all, its just pricing plans. The getting started price way high and seems unreasonable, but fair for those that want this type of app.

Avantages

It's a great platform created by LiveChat, so it's for sure very reliable and functional. I like it for its social media integration, we placed the bot to our Facebook page which works great.

Inconvénients

There is nothing to complain about, it saves so much time of​ our support team!

Avantages

1. Online Quick Chat conversation
2. Easy Avatar and Media customization
3. Good API Integration with FB Page, Website, WhatsApp, Telegram, etc.
4. Good Readymade Templates
5. Quick AI Response to chats
6. Easy drag n Drop Chat Flow

Inconvénients

1. API Integration requires 3rd party subscriptions and access (eg: WhatsApp)
2. Chatbot preview gets changed and may differ platform to platform
3. Need to keep a regular check in to Chat Flow
4. Free Trial should include more storage/chat support

Avantages

I like how the bot flow was easy to set up and develop. And also the dashboard looks good and user friendly for some beginner.

Inconvénients

So far I've been using this product, I think that everything I need has been provided here.

Avantages

I saw all these bot and was tempted. It was simple to get going integrates well and looks good.

Inconvénients

Nothing really that I can see. I am not a bot expert but it seems to cover the base well.

Avantages

The ease of setting up of chat bot and the analytics to use in research to learn more about the customer.

Inconvénients

The company doesn't really advertise to everyone so the normal person is unaware of this software being out there.

Avantages

Ease of setup and the ability for our chatbot to respond to many customer chats at once ,without any lag.

Inconvénients

Chatbot is only ever able to respond to simple customer queries and always has to forward queries with any element of logic straight to an human agent.

Avantages

we can automate scenarios and provide possible options to enhance our customer experience and free our support representatives from repetitive query answering.

Inconvénients

its pricing is very high and as compared to the tool that we are currently using.

Avantages

es un software inteligente facil de ajustarse a las necesidades del usuario, funciona bien para citas en atencion a una respuesta rapida y eficiente.

Inconvénients

en general el servicio es bueno, no hay algo que no me guste.

Avantages

integration with customers is very easy and we can use all previous channel that we have already online.

Inconvénients

there are no cons in my case, but I will investigate thoroughly

Avantages

Chatbot gets the job done without a lot of complexity. The UI is simple and straightforward to use. It helped my team setting up a chat system that works with AI.

Inconvénients

I can't think of anything that I dislike about Chatbot.