ChatBot

Avantages

Reduire fortement le cout des services .

Inconvénients

Le chat box a une intelligence artificielle limitée.

Avantages

Utile pour communiquer avec les clientsPossibilité de pré-configurer les réponses

Inconvénients

Aucune possibilité d’intégration avec d’autres logiciels Manque de notification

Avantages

The chatbot is not too demanding to use. After establishing a few encounters, you'll be well on your way to executing many more. It's simple to get started training the bot, and looking back on old conversations can reveal any problems with the answer sequence and easy to fix the wrong sequence.

Inconvénients

The most glaring drawback of ChatBot is that it cannot deal with more complicated customer dissatisfaction scenarios, limiting its usefulness to website users with simple troubles only.

Avantages

I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.

Inconvénients

The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.

Alternatives envisagées 

Pourquoi passer à ChatBot

Avantages

None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service.

Inconvénients

They treated me (a loyal customer) poorly.

Avantages

ChatBot saves an incredible amount of time and helps with planning and organizing. Can create multiple business ideas and plans in seconds that can sometimes just give you the creative mind to come up with a new plan.

Inconvénients

Sometimes information is outdated. It does not do well with super up to date things if there is not enough information out on a particular topic.

Avantages

Being able to reach service providers without the stress of phone lines malfunctioning and being put on hold endlessly.

Inconvénients

Having to deal with different agent each time I am relating same problem to a service provider.

Avantages

The website had it set up to a couple clicks and I was talking to someone.

Inconvénients

Nothing in particular. Had no issues with it.

Avantages

very interesting and useful software for all my questions

Inconvénients

I don´t know, the chatbot has everything what I need

Avantages

What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting.

When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots.

When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc.

I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started.

I'm a BotEngine customer for good.

Inconvénients

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

Avantages

Chatbot LiveChat is a very powerful plugin that every website needs. You will never miss any sales leads with this interactive and easy to install plugin. LiveChat Chatbot can be installed on website and it defiantly increase sales convention rate on your website traffic. If you are a developer you can also make extra money on they reward program. The best feature of LiveChat is that you can have multiple agents using the same account and also attending to many website clients at the same time.

Inconvénients

It can online work when the website application runs live and not offline. So if a website is a pwa it wont work when running offline.

Avantages

SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website.
TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc
This vital analytical information ,enable us measure the performance of our helpdesk team.

Inconvénients

The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.

Avantages

ChatBot lo ayuda a tener conversaciones similares a las humanas con clientes y clientes. El uso de un chatbot puede eliminar el trabajo de la oficina principal. Puede ser la voz de la empresa y múltiples sesiones de trabajo.

Inconvénients

Mucho cuidado con el tono de voz que representará su negocio, ya sea suave, fuerte, etc. Hágalo lo más agradable que pueda para maximizar la interacción con el cliente.

Avantages

I like the combination of channels here: you can use Chatbot on your website, on Messenger, through Slack and you can even do a real live chat as well. Pretty cool for ONE tool. Instead of having to purchase multiple tools you can just get started with this. The interface is very modern and easy to use, that's what I like. It looks pretty slick also for your visitors. This has a premium look and feel, which is good for the reputation of my business.

Inconvénients

There are some limitations depending on your plan, but overall there's very little to dislike. I can't find things that disturb me. There are plenty of options for each budget and you can use this tool as a complete beginner or expert. It doesn't matter what your skill level is. I like how the tool is frequently updated as well.

Avantages

Easy to use console application.
The Patbot Dialogue System provides probable and accurate answers to questions. The answers are probable when the System does not have sufficient information to provide an accurate answer. For example, if we ask "Where are my trousers?", the answer will be "Probably in the wardrobe". Of course, the trousers can be also in the washing machine, hanged to dry after washing, etc. The dialogue with the System can be continued only if the user asks something or tells something, in writing. The System will not start the conversation first and will not continue the conversation by itself. The Dialogue System can remember the following user information, such as location of a key, medicament and money. For example, if the user writes "My blood pressure medicament is on the table.", the System will remember where is the medicament. If the user forgets where is his blood pressure medicament, the user can ask the System "Where is my blood pressure medicament?". The System will retrieve the information. This ability of the chatbot can be extended to cover any valuable information.

Inconvénients

Improvement is an endless task, which every developer faces all the time.

Avantages

Today , chatbot is not an optional product to choose. Chat is a "must to have" product for especially banking industry and finance instutations. Customer would like to talk to someone that helps him/her to find what he/she wants. customer is doing things depends on him/her needs by chatting with chatbot like chatting a friend or family member at whatsapp, telegram, BiP etc.

Inconvénients

Implementation is not easy because each chatbot has to be customized based on the business needs and spesific products. Also, chatbot should be integrated across platforms and applicationsapplications (mobile app, web app, desktop app, call center etc)

Avantages

I like it get to do the less complex things without the need of individual having to chat and helpful in pointing to the needful resources to gather the information needed

Inconvénients

Not tailor made for all the situations where human touch can add lot of value in showing empathy and addressing issues

Avantages

Super fácil de utilizar. Nos ha permitido dar respuestas más eficientes en breves instantes de tiempo, haciendo que nuestra clientela quede contenta con nuestro servicio, y con nuestra valoración de su tiempo.

Inconvénients

En este tiempo de 4 meses aun no tengo quejas del software, esperemos no llegar a tenerla.

Avantages

Es un programa fácil de usar y manejar, nos ayudó enormemente a aumentar la conversión de nuestras landing page y hacer crecer las ventas. Nos permitió interactuar con los clientes que visitaban nuestras webs y darles ese empujoncito para que compraran.

Inconvénients

Algunas opciones están muy limitadas, como la multirespuesta por ejemplo, y el diseño del flujo de conversación puede ser algo lioso. Es una herramienta que ayuda pero la calidad de los leads no es la ideal

Avantages

Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries.

Inconvénients

Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired?

Avantages

Botengine was simple to integrate with Livechat ,which is our helpdesk program at work.Creating a chatbot on Botengine and integrating with our Livechat tool took less than twenty minute.
Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time. Botengine assists our customer care team in responding to regular questions which our customers usually ask ; questions whose answer already lies on one section of the website or another. Therefore on most occasions ,Botengine simply refers our web visitors to sections of the website ,where the answer to their question lies.

Inconvénients

Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far.

Avantages

Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots.

Inconvénients

Botengine is a fantastic addition to the support infrastructure we have available to customers.Ensuring customers can still get attended to during weekends when sales agents are on break.

Avantages

BotEngine has provided my organizations customer department team with an extra staff ,who works faster and is powered by battery.lol (unlike we humans ) and therefore never gets tired. Using Botengine ,we have created a chatbot which works around the clock ,responding to customer complaints and even takes live orders on our website.
We no longer spend scarce time resource answering repeatable questions.We at the support department ,only now deal with the most difficult cases leaving our Chatbot to take charge of the rest and its done that effectively ,so far.

Inconvénients

Botengine has saved us more in financial and time resource than any human chat agent can. I don't see any poor side to our chatbot.

Avantages

I like the combination of channels here: you can use a chatbot on your website, on Messenger, through Slack and you can also have a real real conversation. Great for one tool. Instead of having to buy multiple tools, you can start with it. The interface is very modern and easy to use, that's what I like. It seems to be a nice place also for visitors. This has a premium look and feel, which is good for my business' reputation.

Inconvénients

Learning Academy and Help Topics are not sufficient to train you in the use of this product. It took a lot of fumbling (and still is) on how to figure out what to do and how to train a chatbot. Also - the support is only available through email, and it would be very helpful if you could get real-time help.... You might think that a chat producer would have the ability to LiveChat with their customers!

Avantages

Botengine is a chatbot created by Livechat and we began using this ,because it was introduced to our team by Livechat. I like the ease of integration ,and the fact the customer care team setup and integrated Botengine with our existing Livechat solution ,with no technical assistance from our in-house programmers. Overall ,Botengine has enabled our customer care team respond to just the most complex of questions , whilst letting Botengine deal with easy queries from our clients.

Inconvénients

Botengine does a good job and from my experience with it ,in the last six to eight month period , it does a good job and there is nothing to complain about.