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- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Chatbot review
Avantages
The website had it set up to a couple clicks and I was talking to someone.
Inconvénients
Nothing in particular. Had no issues with it.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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valoro chatbot
Avantages
ChatBot lo ayuda a tener conversaciones similares a las humanas con clientes y clientes. El uso de un chatbot puede eliminar el trabajo de la oficina principal. Puede ser la voz de la empresa y múltiples sesiones de trabajo.
Inconvénients
Mucho cuidado con el tono de voz que representará su negocio, ya sea suave, fuerte, etc. Hágalo lo más agradable que pueda para maximizar la interacción con el cliente.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Ahorrando tiempo y promoviendo mas calidad de servicio
Nos ahorra tiempo, nos facilita las actividades reales a hacer, nos permite mejorar la calidad del servicio, tener una evaluación directa del usuario y asi poder mejorar en cada oportunidad.
Avantages
Super fácil de utilizar. Nos ha permitido dar respuestas más eficientes en breves instantes de tiempo, haciendo que nuestra clientela quede contenta con nuestro servicio, y con nuestra valoración de su tiempo.
Inconvénients
En este tiempo de 4 meses aun no tengo quejas del software, esperemos no llegar a tenerla.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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No sé como hemos vivido sin él tanto tiempo
Por supuesto la recomendamos
Avantages
Es un programa fácil de usar y manejar, nos ayudó enormemente a aumentar la conversión de nuestras landing page y hacer crecer las ventas. Nos permitió interactuar con los clientes que visitaban nuestras webs y darles ese empujoncito para que compraran.
Inconvénients
Algunas opciones están muy limitadas, como la multirespuesta por ejemplo, y el diseño del flujo de conversación puede ser algo lioso. Es una herramienta que ayuda pero la calidad de los leads no es la ideal
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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"An effective and unique chat bot that offers a lot of features"
It was a very enjoyable experience for me. I tried many similar tools and the chatbot stood out due to its professional look and feel (and also the advanced feature set). Although it has many advanced features, it is designed with beginners in mind as well, so you can get started quickly and make it more advanced as you progress and learn more about the platform. This is a powerful tool that boosted my engagement on the site and lead generation.
Avantages
I like the combination of channels here: you can use a chatbot on your website, on Messenger, through Slack and you can also have a real real conversation. Great for one tool. Instead of having to buy multiple tools, you can start with it. The interface is very modern and easy to use, that's what I like. It seems to be a nice place also for visitors. This has a premium look and feel, which is good for my business' reputation.
Inconvénients
Learning Academy and Help Topics are not sufficient to train you in the use of this product. It took a lot of fumbling (and still is) on how to figure out what to do and how to train a chatbot. Also - the support is only available through email, and it would be very helpful if you could get real-time help.... You might think that a chat producer would have the ability to LiveChat with their customers!
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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CHATBOT IS REALISTIC CONVERSATIONAL PLATFORM
chatbot has helped to improve our customer relationship and reduced our expenses on employing more customer care representatives, we have had a great sales in return for this valuable application,thanks
Avantages
Chat bot, has being helpful with our sales and customer relationship building, its an amazing artificial intelligence that works perfectly by allowing our customer representative to handle live chat from other social media platform like Facebook , the chat bot platform comes with various design template,it also have an amazing reporting mechanism that allows administrator to monitor messages that has being handle by our customer care personnel
Inconvénients
the chatbot works very well and amazing, just that by the way it works, the job of a customer care representative might be going to extinction, because chat bot is taking over the job, through its unique artificial intelligence and exceptional speed anaw reliability.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Interesting Product but Very Steep Learning Curve
We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.
Avantages
It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.
Inconvénients
The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Chatbot is a life-saver for everyday questions
The overall experience with Chatbot has been all positive. I only wish we would have launched it earlier.
Avantages
We just recently launched Chatbot at our university. Working in financial aid, we receive a large amount of the same questions everyday, both by phone and email. The Chatbot has allowed us to customize our responses to the everyday, generic questions that generally fill up our email inboxes. If the questions involve an issue or a more involved response, Chatbot forwards this information to one of our customer service agents to address by phone or email. Chatbot has freed up a large amount of time and allowed us to focus more on our day-to-day responsibilities. Also, Chatbot was very easy to set-up and launch. The customization allows us to do provide what information we would like.
Inconvénients
We have only used Chatbot for a few months but our office has not came across anything negative in regards to Chatbot.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Una herramienta poderosa
En un principio no es muy intuitivo y los tutoriales te dejan confundido pero luego de estudiarlo un poco y regresar a los tutoriales se vuelve mucho más sencillo, la sugerencia es partir con con los ejmeplos ya creados estudiarlo e irlos personalizando.
Avantages
Con la posibilidad de construir un asistente automatizado, Chatbot ofrece a posibilidad de ampliar un servicio de atención al cliente de forma efectiva.
Inconvénients
EN un principio, es dificil saber por dónde empezar, es necesario documentarse bastante antes de lanzarse al ruedo y crear un flujo para el primer Chat Bot, no está muy claro como se lo puede implementar de forma inmedita, pero luego de ver tutoriales especialmente los de "Academía" dentro de la misma aplicación todo se vuelve más sencillo.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Botengine is reliable.
Botengine allowed us to create a Bot that gave us functional value ie attend to our web-visitors.
Avantages
I like Botengine because it is reliable.Before trying out Botengine earlier this year ,we attempted creating and using Bots from two platforms and it was never reliable.There were times our chatbot just simply choose to not function.
With Botengine, we were able to successfully create a Bot in a matter of minutes and deploy it with no need contacting the Livechat team ; it was that intuitive.Of course it was a product created by the Livechat team and it didn't disappoint.
Inconvénients
The fact we had to try other platforms and paid for inefficiency.I wish Botengine was launched way earlier.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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A big help to our website
It was very good. The onboarding process was easy. We've been using chatbot for a number of years with hardly any issues. The team at chatbot resolves everything.
Avantages
It can be tough with a relatively small team to manage the traffic on our site. With chatbot, we can easily talk to customers and attend to their needs in realtime. Even with canned responses, it's still a big help in boosting our customer engagement, and ultimately decreasing drop offs on our site.
Inconvénients
Nothing really stood out, customer service / the team over at chatbot were very helpful and open to suggestions.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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24/7 assistance for your website!
A worthy investment. It will make sure to capture maximum leads possible. You can change to fit your business needs.
Avantages
It is a good software to get in as many leads as possible. We use this on our newly launched business website. We love it so far. The question can be personalized to provide the necessary guidance also, make leads to conversions. It can be easily integrated. Live chat for the audience at any time.
Inconvénients
So far we have not faced any issue with regards to Chatbot. It works fine.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Botengine is like a personal assistance to me.
At least half of the queries customers put forward to me as a support agent,have their answers readily available on the website.We installed a Botengine chatbot on the website to address simple questions like this .
Thereby reducing the number of web visitors an help desk rep. Like myself has to respond to daily.
Avantages
Primarily the level of intuitiveness of the Botengine platform and how easy it was to create a chatbot ,despite having no programming background.
Inconvénients
I wish we had tried Botengine a few months earlier than we did.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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ChatBot does the job!
Overall, I've been really pleased with ChatBot and feel it has taken our business to the next level.
Avantages
ChatBot is fairly intuitive. Once you've setup a couple interactions, you are off to the races and can quickly roll out additional interactions. Training the bot is easy, and reviewing archives of past chats allows you to see where there are areas of weakness that needs to be addressed.
Inconvénients
This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself. The Bot was unable to answer a question and transferred the chat to a live rep. As I was formulating my response, I took too long so the chat was transferred back to the Bot. I was unable to intercept the chat and resume control. To resolve this, we just changed settings in LiveChat to get the rep more time to answer the chat. Simple change and simple fix.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Enable us focus on the bigger issues.
Avantages
Simple and intuitive user interface, which ensures we were able to adopt Livechat's Botengine in a matter of minutes.
BotEngine enable us create our own chatbot on our website,which fits into our own demand by simply creating new chatbot scenarios .Overall ,it ensures we respond to our customers on chat faster ,as it helps us resolve simple helpdesk issues why leaving the complicated issues for our helpdesk team to sort out.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great platform for creating chat bots
Avantages
It's a great platform created by LiveChat, so it's for sure very reliable and functional. I like it for its social media integration, we placed the bot to our Facebook page which works great.
Inconvénients
There is nothing to complain about, it saves so much time of our support team!
- Secteur d'activité : Design
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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CHATBOT Review
Chatbot was really a good option for quick and easy launch of chatbots. The features like Online Quick Chat conversation, Easy Avatar and Media customization, Good API Integration with FB Page, Website, WhatsApp, Telegram, etc., Good Readymade Templates, Quick AI Response to chats, Easy drag n Drop Chat Flow made it proper for any type of use.
Avantages
1. Online Quick Chat conversation
2. Easy Avatar and Media customization
3. Good API Integration with FB Page, Website, WhatsApp, Telegram, etc.
4. Good Readymade Templates
5. Quick AI Response to chats
6. Easy drag n Drop Chat Flow
Inconvénients
1. API Integration requires 3rd party subscriptions and access (eg: WhatsApp)
2. Chatbot preview gets changed and may differ platform to platform
3. Need to keep a regular check in to Chat Flow
4. Free Trial should include more storage/chat support
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Chatbot for many of your needs
Overall this chatbot is recommended. It's easy to set up, good UI, not so expensive, and has a lot of features you need.
Avantages
I like how the bot flow was easy to set up and develop. And also the dashboard looks good and user friendly for some beginner.
Inconvénients
So far I've been using this product, I think that everything I need has been provided here.
- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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First bot a success
Avantages
I saw all these bot and was tempted. It was simple to get going integrates well and looks good.
Inconvénients
Nothing really that I can see. I am not a bot expert but it seems to cover the base well.
- Secteur d'activité : Élevage
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant 1 à 5 mois
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A good software
Its a great experience and the customer service is the best.
Avantages
The ease of setting up of chat bot and the analytics to use in research to learn more about the customer.
Inconvénients
The company doesn't really advertise to everyone so the normal person is unaware of this software being out there.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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One of my favourite live chat tool
Chatbot is simply awesome
Avantages
Chatbot gets the job done without a lot of complexity. The UI is simple and straightforward to use. It helped my team setting up a chat system that works with AI.
Inconvénients
I can't think of anything that I dislike about Chatbot.
