Lightspeed Retail

Avantages

Facile d’utilisation et rapide, c’est tout mzis il existe mieux sur le marché.

Inconvénients

JE VOUS PRÉSENTE UN MESSAGE RESTER LETTRE MORTE POUR L’INTÉRESSÉ, PAS DE COURAGE POUR RÉPONDRE SI CE N’EST PAR COLLÈGUE INTERPOSÉ, FUYEZ PLUS QUE TOUT CETTE BOÎTE QUI N’HÉSITERA PAS UN INSTANT À AUGMENTER CES PRIX UNILATÉRALEMENT SANS JUSTIFICATION ET AVEC UN SERVIÇE D’ASSISTANCE DÉPLORABLE. AU PASSAGE, IL EXISTE DES SOLUTIONS AVEC LE MÊME SERVICE À MOITIÉ PRIX, N’HÉSITEZ PAS À ME CONTACTER POUR DE PLUS AMPLES INFORMATIONS.

Bonjour Mr Kerkhove,

Primo une semaine après plusieurs sollicitations de ma part en vocale et par courriel pour répondre à une question basique, vous vous appelez Lightspeed !

Votre chantage sur les augmentations de prix de vos abonnements est scandaleux et totalement injustifié.

Vos tarifs sur votre terminal de payement sont déments aux vues des conditions du marché des payements par carte.

Je n'espère pas de réponse de votre part avant 5 ou 6 jours ouvrable si du moins vous pouvez m'opposer un argumentaire valable.

N’oubliez pas que les paroles s’envolent et que les écrits restent !

Dois-je confirmer mon désir de résilier par un autre moyen que cet échange de courrier ?

C’est bien noté et la facture sera acquitté comme il se doit.

Compter sur moi pour vous faire une publicité d’enfer autour de moi afin de vous faire perdre un maximum de clients.

Je m'y attèlerai dès demain en allant voir vos partenaires de la place Fernand Cocq, votre concurrence a gagné un représentant commercial gratuit.

Avantages

Personnalisation des boutons et des categories

Inconvénients

Le service après vente est totalement absent. Diffidavoir des suivi des formations et des informations pour finaliser le déploiement du systeme.

Avantages

I wanted to share my recent experience with Lightspeed POS and their customer support

Inconvénients

Nothing but a nightmare since we signed the contract. Some of the worst customer service I have ever experienced. Haven’t even been able to get the POS up and running. Support is no help, and our onboarding person is non communitive. Less than a month in and we have no working POS systems. When I reached out to cancel my contract they threatened me with a $4k fine for breaking contract.

Avantages

I am a credit card processor that recommended Lightspeed to my clients
None of my clients are able to get custom service
It’s so bad that I personally been trying to email light speed and call for the last 5 days
The only response I got is “how can we help”
Once I wrote what I needed , no one ever got back to me
I’m going to recommend to all my clients to leave lighspeed
I’m even going to buy them new pos systems just not to deal with lighspeed anymore
Non of my retail or restaurants were able to get customer service
I’m writing this review to help other in their pos decision
Please save yourself a lot of headache and not to use this POS system
I have nothing to gain by telling you this

Inconvénients

Customer Service is beyond horrible
I’ve been calling them and emailing them with no success

Avantages

Ease of training - So simple a caveman could use it

Inconvénients

Customer supportPayments not applyingCustomer support

Avantages

Looks nice if you spend the time to set it up

Inconvénients

Lightspeed has been a horror for us since the start. What we were presented at during the sales meeting made us very excited and happy, but the second the contract was signed, for our 3 locations everything went down hill. I had to pull teeth and send multiple messages and to get our installation done on time. And even at that they finished doing it opening day, and were debugging while we had to serve clients. And that is a whole other story.

The product itself looks good but really does not work for a restaurant. Little things like having a single client pay without closing the full table is not possible. Servers need to figure out all these ways/trick to speed up service without being slowed down by Lightspeed. Items cannot be sent to multiple locations at ones (if something come from both the kitchen and bar like a Caeser with bacon)

The reports are terrible. Items are split up in ways were the they are split if clients have payed 1/2 or 1/3 of the amount. So items like Natchos that are group type items, to no how many have been sold you need to add the full one, the 1/2, 1/3, 1/4, 1/6, .... amounts. So extracting any information takes a long time. Many of the reports have numerical errors in them, and as such they cannot be trusted. Also, tyring to export hourly sales or receipts all have wrong times on them (our restaurant closes at 1am, yet it still show receipts until 5am)

It is not possible to use the inventory option in bar because they can only have units, it

Avantages

I barely used this product. What sold me on it initially were the demos in being able to have a simple interface for my employees on both the retail and restaurant side and a much more detailed backend than square that supposedly integrates nicely with Quickbooks.

Inconvénients

I was very specific about my operating needs. I am also very busy with small children and multiple businesses. The onboarding was described as very simple, and it was not. I needed three systems, and was told that was what I was paying for. They shot me an invoice which I did not read thoroughly enough. They put in fine print on the invoice that the invoice and payment is acceptance or their sales terms which you have to then go to their website to read. Once I asked for the hardware items that they did not send me, they also charged me for a bunch of extra software that were not part of the original sales discussion or even the second sales discussion. They never refunded me for two years of unused software when I decided that I was not interested in doing business with such a shady company. No class.

Avantages

Like all other softwares, it has an easy interface

Inconvénients

The support, the ease of setup, the payment process link with the hardware, the speed of service and response from the tech team

Avantages

1. They have a fast support response team. They won't have an answer for your problem but they will pick up your call.

2.Lightspeed is a good price point for their software. You can have 7 iPads with lightspeed but only pay for 5 systems. This is great if you need to accept payment in different parts of your store. Downside is you can only be using lightspeed on 5 devices at a time but thats fine, you usually never do.

3.They are constantly updating their software, better or worse. I know they are listening and trying to update the software asap.

4.Its iPad based, if you need to switch to another IPAD based POS its easy.

5.The interface on the iPad for ringing customers up is intuitive. If you set up your categories correctly and color coordinate and place your items strategically, light speed is very easy to use and it doesn’t require much training for younger staff.

Would be great only for small stores, Any store that has tons of customer rushes or restaurants should stay away.

Inconvénients

I am only writing this review after a WHOLE YEAR of using horrible Lightspeed experience.

Avantages

I have nothing good to report about this POS system. We recently used this POS for a festival and the system, system support and ease of use was so disastrous that every single trader was unhappy with the system. We have done many festivals, used many different POS systems, but this system was clunky, it took 11 push button steps to complete a transaction and the support on site was literally non-existent. As a consequence, the customers had to wait, and we had to spend valuable time looking at the entries of the system rather than interacting with the customers. At the festival we lost opportunities to talk about our product and we lost sales.

Inconvénients

The system is clunky, unfriendly to use in a mobile setting and not in touch with customer service.

Avantages

Looks shiny and has good features. Didn't get much if a chance because they lied about processing

Inconvénients

They force you to use their online payment processing and they lied when the told is we could use our own .

Avantages

Ipad based. We wanted to go to an ipad based pos system and this was one of the ones that was highly touted. Going back and looking at some of the review sites it is apparent that these reviews were paid for by lightspeed.

Inconvénients

We tried to set up lightspeed in our full service restaurant bar. We asked prior to use about support and if it is robust enough to support a full service restaurant. When we got to training they gave my managers and I one hour to train on this system. They did not inform us prior to the training that it would only be one hour. When the hour was up the trainer hung up. We set up another training time. We have a very competent staff who had a lot of useful questions. After 3 attempts to get complete training and setup we realized that this POS is not suited for a full service restaurant. I informed them of this and never put the system in. Well they are still trying to charge me even though we never used the system. Steer clear of lightspeed and don't sign a contract with them. They will not fulfill what was promised and expect payment for nothing. Ripoff for full service restaurants. They should never offer this to nothing but small shops.